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Talktalk email account won't send


Posts
1
#1
Just updated my desktop and it came installed with Windows 8.1. Previously used Vista & XP. Thought I had set up user accounts etc correctly. Have a Hotmail and talktalk account supposedly installed but now my talktalk email looks totally different from Vista and will receive but will not reply or send. I log into it through 'google/talktalkmail otherwise using the mail icon it opens just like Hotmail and I have only my limited hotmail contacts. Totally confused as to what is going on and where I might have gone wrong. Have tried various suggestions from other sites but no luck as some suggestions were far too technical - I need an idiots guide with no assumptions that I know where to access various settings etc. I do not have a 'start button' . Can anyone help this silver surfer - hating W8.1 before I've even got started :cry:.
 

My Computer

System One

  • OS
    windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    M11AD
Posts
1,870
#2
2 questions to start with...

  1. What is the bit of your email address after the @? Is it @talktalk.net? We need this to check the settings which should be as shown below.
  2. What program do you use to look at your e-mail? Is it the Windows 8 Mail App (which looks something like the picture below)?
If so my guess is you'll need to change your outgoing port number from 25 to 587. If you are using the Mail App and [email protected] then you would change this by opening the account, pressing the :winkey: + C, choose settings then accounts and then picking your talktalk account. Please though answer the 2 questions first as other mail programs are different.
 

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My Computer

System One

  • OS
    Windows 10 Pro Prieview x64
    Computer type
    Laptop
    System Manufacturer/Model Number
    MacBook Pro Core2Duo
    CPU
    T7600
    Memory
    3
    Graphics Card(s)
    ATI Radeon X1600
    Monitor(s) Displays
    Internal
    Screen Resolution
    1440 x 800
    Hard Drives
    40GB
    Keyboard
    Apple
    Mouse
    Apple
    Internet Speed
    Varies
    Browser
    Various
    Antivirus
    Defender