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System restore - locked out - can't remember password


BOHG

New Member
Posts
1
#1
I was downgrading from 10 back to 8.1 pro when the system crashed. To restore my 8.1, it wants my MS account password. I can't remember it. Reset the password thru MS but the computer does not know the new password due to the crash. Don't want to overwrite my data, just want to fix 8.1 to work again. Also, I have an secondary drive that used Bit locker. I do not want to lose access to that drive either by overwriting the OS. I do have the recovery key for the Bit locked drive as well as my password to it. Any thoughts for me? No backup of the OS. No recover USB for the MS password. All I get is the same ole blue screen asking for my account password. I do not have the password for any other account on my PC either. Help!!!
 

My Computer

System One

  • OS
    WINDOWS 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    I7 PROCESSOR/EPOX MB
    CPU
    I7
    Motherboard
    EPOX
    Memory
    16 GB
    Graphics Card(s)
    BUILT IN
    Browser
    EXPLORER 11
    Antivirus
    NORTON

Ztruker

Well-Known Member
VIP Member
Guru
#2

My Computer

System One

  • OS
    Windows 10 Pro X64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Lenovo IdeaCenter K450
    CPU
    Intel Quad Core i7-4770 @ 3.4Ghz
    Motherboard
    Lenovo
    Memory
    16.0GB PC3-12800 DDR3 SDRAM 1600 MHz
    Graphics Card(s)
    Intel Integrated HD Graphics
    Sound Card
    Realtek HD Audio
    Monitor(s) Displays
    HP h2207
    Screen Resolution
    [email protected]
    Hard Drives
    250GB Samsung EVO SATA-3 SSD;
    2TB Seagate ST2000DM001 SATA-2;
    1.5TB Seagate ST3150041AS SATA
    PSU
    500W
    Keyboard
    Wired USB
    Mouse
    Wired USB
    Internet Speed
    3GB Up, 30GB Down
    Browser
    SeaMonkey
    Antivirus
    Windows Defender; MBAM Pro
    Other Info
    UEFI/GPT
    PLDS DVD-RW DH16AERSH

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