System Image Backup fails

[Auricman]

In the past, system image backups from my Toshiba laptop to an external HD worked, but now I get the error displayed in the JPG attached in this post.
I have done the CHKDSK/R on my hard drive but the backup still fails. I even tried a different external hard drive, but the results are the same. It fails after it is running the backup for a few minutes.
Can anyone suggest a solution? Thanks.

 

[Cliff S]

I have two recommendations:

1.) Something like this happened to me a couple of times on Win7. Try treeing down and opening EVERYTHING in the navigation pane, and see if you accidentally dragged and dropped a folder or drive into another. Specially look for the drive for your backups somewhere on the C: (system) drive. I causes a link that tries to backup your backup drive, screwing everything up.

2.) Try using Macrium Reflect.

 

[Auricman]

Try treeing down and opening EVERYTHING in the navigation pane

I don't understand what you mean by, 'treeing down'.
The backup does find my external hard drive and begins the backup, but then it fails.

 

[Auricman]

Installed Macrium Reflect and ran backup. It failed because of the I/O device error.
I hope I don't have any problems with the system in the near future. BTW, I do the updates from Microsoft daily.

 

[Cliff S]