Solved Surface Pro 3 seemly random restart during sleep

newuser2015

New Member
Messages
8
Hi,

My Surface Pro 3 has more incidents of unwanted restart during sleep in recent months. I reset the computer to factory settings in February and reinstalled software one by one to see what caused the problem. SuperAntispyware Pro seems to be a problem but even without it, I still experienced the issue but at a lower frequency. But now I installed Arduino IDE and saw an increase in frequency. The computer would restart either with charger or without but always during sleep. Since I need Arduino IDE, I thought I should dig into it to figure out why.

Long story short, I did not find the cause but did see "WIN8_DRIVER_FAULT" and "pci" in the memory dump file using windbg. The dump file was produced each time the computer abnormally restarted (I attached the current memory dump only since I don't have previous ones). However I don't have any yellow flag under "device manager". I attached the memory dump file link (ExpireBox) and appreciate your help to resolve this annoying issue.

Thanks.
 
Last edited:

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Surface Pro 3
Usually they will wake up from Sleep mode to do updates, virus scans, etc.. You will need to check Tasks to see if there is anything in there that is causing this behavior.
 

My Computer

System One

  • OS
    Linux Mint 17.2
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba Satellite C850D-st3nx1
    CPU
    AMD E1-1200 APU with Radeon (tm) HD Graphics 1.40 GHZ
    Memory
    12GB
    Graphics Card(s)
    AMD Radeon™ HD 7310 Graphics
    Sound Card
    Realtek HD
    Monitor(s) Displays
    LCD
    Screen Resolution
    1366 x 768
    Hard Drives
    Crucial M500 240GB SSD
    Mouse
    Logitech M525
    Internet Speed
    45/6 - ATT U-Verse
    Browser
    Google Chrome
    Antivirus
    None needed. It is Linux.
    Other Info
    Arris NVG589 Gateway; Router - Cisco RV320; Switch - Netgear GS108 8-Port Switch & Trendnet TEG-S50g 5-Port Switch; Access Points - Engenius ECB350, Trendnet TEW-638APB; NAS - Lenovo ix2-4; Printer - Brother HL-2280DW; Air Print Server - Lantronix XPrintServer

    A/V UPS - Tripp-Lite Smart 1500LCD 1500 Va/900 W.
Thanks. I checked the timestamps on windows updates and virus scans but did not see obvious correlation. There are many services under "Task" so I don't know where to start.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Surface Pro 3
The issue reported by windbg is "DRIVER_POWER_STATE_FAILURE (9f)". The "FAILURE_BUCKET_ID" is "0x9F_3_wificlass_IMAGE_pci.sys". Does it mean the wifi adapter is bad?
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Surface Pro 3
You would have to run the program "WhoCrashed", which you can download from majorgeeks.com and have to review the dump log, to tell you in easy to read format, what exactly is going on.

Again the waking up does not have anything to do with the driver or the wifi adapter going bad. Some routine is causing it to wake up from sleep/standby state.
 

My Computer

System One

  • OS
    Linux Mint 17.2
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba Satellite C850D-st3nx1
    CPU
    AMD E1-1200 APU with Radeon (tm) HD Graphics 1.40 GHZ
    Memory
    12GB
    Graphics Card(s)
    AMD Radeon™ HD 7310 Graphics
    Sound Card
    Realtek HD
    Monitor(s) Displays
    LCD
    Screen Resolution
    1366 x 768
    Hard Drives
    Crucial M500 240GB SSD
    Mouse
    Logitech M525
    Internet Speed
    45/6 - ATT U-Verse
    Browser
    Google Chrome
    Antivirus
    None needed. It is Linux.
    Other Info
    Arris NVG589 Gateway; Router - Cisco RV320; Switch - Netgear GS108 8-Port Switch & Trendnet TEG-S50g 5-Port Switch; Access Points - Engenius ECB350, Trendnet TEW-638APB; NAS - Lenovo ix2-4; Printer - Brother HL-2280DW; Air Print Server - Lantronix XPrintServer

    A/V UPS - Tripp-Lite Smart 1500LCD 1500 Va/900 W.
Maybe some devices/software have bugs with connected standby and therefore forcing a restart. I have never experienced this on my SP3 as it properly goes to connected standby per battery report.
 

My Computer

System One

  • OS
    Windows 8.1 Pro x64 with Media Center
    Computer type
    Tablet
    System Manufacturer/Model
    Surface Pro 3
    CPU
    Core i5 4300U @ 1.9 GHz
    Motherboard
    Surface Pro 3
    Memory
    8092 MB DDR3-L 1.35 V SDRAM @ 1600 MHz
    Graphics Card(s)
    Intel HD 4400 @ 200 MHz
    Sound Card
    Realtek HD Audio
    Monitor(s) Displays
    Built-in 3:2 display
    Screen Resolution
    2160 x 1440
    Hard Drives
    256 GB SSD + 128 GB micro SD
    PSU
    36 Watt power brick
    Cooling
    Active
    Keyboard
    On Screen Keyboard
    Mouse
    Surface pen
    Internet Speed
    300 / 20 TWC
    Browser
    IE 11 Metro, IE 11 Desktop
    Antivirus
    Windows Defender
Thanks for your helps, broe23 and theveterans. I installed and ran the WhoCrashed program. It analyzed 16 crash dumps but did not find any offending third-party drivers. This afternoon after a bit more search after I posted in this forum, I found another forum under eightforums that discusses the specific BSOD issue. So I posted there as well (http://www.eightforums.com/bsod-cra...pro-3-seemly-random-restart-during-sleep.html). One guru analyzed the attachment and found issues with four drivers. I am given softwaremaniac's advice a try. It is very confusing because different software gave different leads.

Thanks again.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Surface Pro 3
Just to report back: I got rid of two VPN software and have been crash-free for the past four days. Hope this is it. Thanks for your help.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Surface Pro 3
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