Solved Surface Pro 3 seemly random restart during sleep

[newuser2015]

Hi,

My Surface Pro 3 has more incidents of unwanted restart during sleep in recent months. I reset the computer to factory settings in February and reinstalled software one by one to see what caused the problem. SuperAntispyware Pro seems to be a problem but even without it, I still experienced the issue but at a lower frequency. But now I installed Arduino IDE and saw an increase in frequency. The computer would restart either with charger or without but always during sleep. Since I need Arduino IDE, I thought I should dig into it to figure out why.

Long story short, I did not find the cause but did see "WIN8_DRIVER_FAULT" and "pci" in the memory dump file using windbg. The dump file was produced each time the computer abnormally restarted (I attached the current memory dump only since I don't have previous ones). However I don't have any yellow flag under "device manager". I attached the memory dump file link (ExpireBox) and appreciate your help to resolve this annoying issue.

Thanks.

 

[broe23]

Usually they will wake up from Sleep mode to do updates, virus scans, etc.. You will need to check Tasks to see if there is anything in there that is causing this behavior.

 

[newuser2015]

Thanks. I checked the timestamps on windows updates and virus scans but did not see obvious correlation. There are many services under "Task" so I don't know where to start.

 

[newuser2015]

The issue reported by windbg is "DRIVER_POWER_STATE_FAILURE (9f)". The "FAILURE_BUCKET_ID" is "0x9F_3_wificlass_IMAGE_pci.sys". Does it mean the wifi adapter is bad?

 

[broe23]

You would have to run the program "WhoCrashed", which you can download from majorgeeks.com and have to review the dump log, to tell you in easy to read format, what exactly is going on.

Again the waking up does not have anything to do with the driver or the wifi adapter going bad. Some routine is causing it to wake up from sleep/standby state.

 

[theveterans]

Maybe some devices/software have bugs with connected standby and therefore forcing a restart. I have never experienced this on my SP3 as it properly goes to connected standby per battery report.

 

[newuser2015]

Thanks for your helps, broe23 and theveterans. I installed and ran the WhoCrashed program. It analyzed 16 crash dumps but did not find any offending third-party drivers. This afternoon after a bit more search after I posted in this forum, I found another forum under eightforums that discusses the specific BSOD issue. So I posted there as well (http://www.eightforums.com/bsod-cra...pro-3-seemly-random-restart-during-sleep.html). One guru analyzed the attachment and found issues with four drivers. I am given softwaremaniac's advice a try. It is very confusing because different software gave different leads.

Thanks again.

 

[newuser2015]

Just to report back: I got rid of two VPN software and have been crash-free for the past four days. Hope this is it. Thanks for your help.