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Solved sudden shut-downs with no error reporting on restart


samhfoley

Member
Member
Posts
27
#1
Here are some event logs I found... any ideas/ Win 8 pro 64 bit.

Log Name: System
Source: Service Control Manager
Date: 10/15/2012 12:52:05 PM
Event ID: 7000
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: Rebirth
Description:
The Intel(R) PROSet Monitoring Service service failed to start due to the following error:
The system cannot find the file specified.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}"

EventSourceName="Service Control Manager" />
<EventID Qualifiers="49152">7000</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8080000000000000</Keywords>
<TimeCreated SystemTime="2012-10-15T03:52:05.794008500Z" />
<EventRecordID>8215</EventRecordID>
<Correlation />
<Execution ProcessID="740" ThreadID="744" />
<Channel>System</Channel>
<Computer>Rebirth</Computer>
<Security />
</System>
<EventData>
<Data Name="param1">Intel(R) PROSet Monitoring Service</Data>
<Data Name="param2">%%2</Data>


<Binary>49006E00740065006C002800520029002000500052004F0053006500740020004D006F006E00690074006F0

0720069006E006700200053006500720076006900630065000000</Binary>
</EventData>
</Event>

Log Name: System
Source: EventLog
Date: 10/15/2012 1:16:39 PM
Event ID: 6008
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: Rebirth
Description:
The previous system shutdown at 12:52:04 on ‎15/‎10/‎2012 was unexpected.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="EventLog" />
<EventID Qualifiers="32768">6008</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2012-10-15T04:16:39.000000000Z" />
<EventRecordID>8228</EventRecordID>
<Channel>System</Channel>
<Computer>Rebirth</Computer>
<Security />
</System>
<EventData>
<Data>12:52:04</Data>
<Data>‎15/‎10/‎2012</Data>
<Data>
</Data>
<Data>
</Data>
<Data>10</Data>
<Data>
</Data>
<Data>
</Data>


<Binary>DC070A0001000F000C00340004000302DC070A0001000F0003003400040003023C0000003C0000000100000

03C00000000000000B00400000100000000000000</Binary>
</EventData>
</Event>

Log Name: System
Source: Microsoft-Windows-Kernel-Power
Date: 10/15/2012 1:16:34 PM
Event ID: 41
Task Category: (63)
Level: Critical
Keywords: (2)
User: SYSTEM
Computer: Rebirth
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the

system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-

77220C37D6B4}" />
<EventID>41</EventID>
<Version>3</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000002</Keywords>
<TimeCreated SystemTime="2012-10-15T04:16:34.152086600Z" />
<EventRecordID>8232</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>Rebirth</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="BugcheckCode">0</Data>
<Data Name="BugcheckParameter1">0x0</Data>
<Data Name="BugcheckParameter2">0x0</Data>
<Data Name="BugcheckParameter3">0x0</Data>
<Data Name="BugcheckParameter4">0x0</Data>
<Data Name="SleepInProgress">0</Data>
<Data Name="PowerButtonTimestamp">0</Data>
<Data Name="BootAppStatus">0</Data>
</EventData>
</Event>
 
Last edited:

My Computer

System One

  • OS
    Windows 8 64 bit
    Graphics Card(s)
    Radeon HD 5770 x 2

brummyfan

Well-Known Member
VIP Member
Guru
Birmingham

Posts
1,487
#2
Try the option two in this tutorial, run sfc/ scannow at least 3 times. HTH.
EDIT: Check the CPU temps as well.
 
Last edited:

My Computer

System One

  • OS
    Win 8.1
    Computer type
    Laptop
    System Manufacturer/Model Number
    Acer Aspire E1-571
    CPU
    i5-3230m
    Motherboard
    Acer Type-2
    Memory
    8GB DDR3 1333MHz
    Graphics Card(s)
    Intel HD 4000
    Sound Card
    High Definiton Audio Device
    Monitor(s) Displays
    Generic
    Screen Resolution
    1366x768
    Hard Drives
    Samsung 850 Pro 256GB
    PSU
    Generic
    Keyboard
    QWERTY
    Mouse
    ELANTECH Touchpad
    Internet Speed
    12.68Mbps
    Browser
    IE11
    Antivirus
    Windows Defender

samhfoley

Member
Member
Posts
27
#3
I ran ssfc /scannow 3 times. It found items the first run and not on the second 2. The problem persisted and got worse, with the PC shutting off every 30-40 min. When it happens the PC automatically restarts. Finally, while I was asleep, it happened to my wife and the PC failed to restart. When I woke up this morning the PC wouldn't even start. One major change I have made recently is to replace the video card. I took that out, made sure all of the cables were snug on the MB and now it is up and running. I also removed the MB battery removing the OC I had running although I don't think that was the problem as the crashes often happened during idle times when no one was using any programs. I am now waiting to see if it happens again in this new state minus the video card and the OC.
 

My Computer

System One

  • OS
    Windows 8 64 bit
    Graphics Card(s)
    Radeon HD 5770 x 2

HippsieGypsie

It's Gururrrrrr8!
Lilymoor, IL

Posts
13,547
#4
Hi samhfoley. Welcome to EightForums.

Is the CPU overheating? Cooling fans running? BIOS will shut it down if overheating.
 

My Computer

System One

  • OS
    8.1 Pro X64
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Acer T690
    CPU
    Intel Pentium D Dual Core
    Motherboard
    Acer/Intel E946GZ
    Memory
    2GB (max upgrade)
    Graphics Card(s)
    Intel Graphics Media Accelerator 3000 - PCI Express x16
    Sound Card
    Integrated RealTek ALC888 high-definition audio with 7.1 channel audio support
    Monitor(s) Displays
    Acer AL1917W A LCD
    Screen Resolution
    1440 X 900
    Hard Drives
    350 GB Seagate Barracuda 7200.10
    Thumb drives
    PSU
    Standard 250 watt
    Case
    Desktop 7.2" (183mm) W x 17.5" (445mm) L x 14.5"
    Cooling
    Dual case fans + CPU fan
    Keyboard
    Acer Windows PS/2
    Mouse
    Wireless Microsoft Arc
    Internet Speed
    54mbp/s
    Browser
    IE11
    Antivirus
    Defender
    Other Info
    Office Pro 2013 / Nokia Lumia 1520 Windows Phone 8.1DP GDR1

samhfoley

Member
Member
Posts
27
#5
RealTemp 3.7 shows my idle temps at 29-37 degrees C. That is with an overclock of 4.2MHz. I left my PC with the new video card removed and no OC for 3 hrs and it didn't shut off. I am now trying with a 4.2 O.C. and no external GPU. My system specs are
Win 8 Pro 64 bit
ASUS P8V77-V-Pro
Intel i7 3770K
the new video card is a Sapphire HD 7850 2G GDDR5 OC version

I see temps at a high of 56 when I open a bunch of programs at once.
 

My Computer

System One

  • OS
    Windows 8 64 bit
    Graphics Card(s)
    Radeon HD 5770 x 2

samhfoley

Member
Member
Posts
27
#6
seems to be fixed. Been running nonstop at 4.2 O.C. for 12 hrs. with new video card. I think there was a loose connection somewhere....
 

My Computer

System One

  • OS
    Windows 8 64 bit
    Graphics Card(s)
    Radeon HD 5770 x 2

HBHB

New Member
Member
Posts
153
#7
Good job man:thumbsup:
 

My Computer

System One

  • OS
    Win8.1 64 bits Ent- Pro
    System Manufacturer/Model Number
    Asus
    Graphics Card(s)
    Intel 3000-Radeo hd 6370- Nvidia Ge540