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Solved Stuck at login screen Windows 8.1


Posts
3
#1
My brand new Acer Aspire E15 was doing fine, but after a windows update the keyboard stopped working (Error number -19). I could login normally by using the on-screen keyboard. But the keyboard didn't work either when booted into windows, it was very annoying to use the on-screen keyboard all the time, so I wanted to fix the problem, to fix the keyboard error I decided to boot into safe mode. But now my trackpad stopped working too! Which means I can't select the on-screen keyboard at the login screen to type my password, and I can't type my password with the keyboard. I'm stuck at the login screen now, how can I fix this login problem and my keyboard problem? I don't have a recovery CD / USB and I can't make one because I don't have a CD / DVD right now. I'm typing this from my macbook.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model Number
    Acer Aspire E15
    CPU
    Intel Celeron N2840
    Memory
    4GB DDR3L
    Graphics Card(s)
    Intel HD Graphics
    Browser
    Mozilla Firefox
Posts
3
#2
Nevermind, I got it working by pressing Alt + F10 on startup and then refreshing the pc.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model Number
    Acer Aspire E15
    CPU
    Intel Celeron N2840
    Memory
    4GB DDR3L
    Graphics Card(s)
    Intel HD Graphics
    Browser
    Mozilla Firefox

hydranix

New Member
Member
Posts
180
#3
Edit: Jeez, that was a little overkill.


Umm... hold the power button to reboot? No reason for safe mode for an error 19.

Once you get logged in using the on-screen keyboard, head into device manager.

Right click the device with the error and uninstall it.

Then choose the Action "Scan for hardware changes"

That hopefully should repair the broken device configuration.
 

My Computer

System One

  • OS
    Kernel 4.x
    Computer type
    PC/Desktop
    CPU
    i5 3570K
    Motherboard
    P8Z77-V LK
    Memory
    G.skill Ripjaw Z 2133MHz 9-11-10-28
    Graphics Card(s)
    GTX770 4GB Dual BIOS
    Sound Card
    Audigy 4 Pro
    Monitor(s) Displays
    32" SAMSUNG HDTV
    Screen Resolution
    1920x1080 progressive
    Hard Drives
    10TB total
    3 RAID arrays
    3 single disks
    PSU
    Corsair HX750
    Case
    Corsair R400
    Cooling
    Corsair H100
    Keyboard
    Logitech G510
    Mouse
    Logitech G5
    Internet Speed
    ~900mbps (~115MB/s) down, ~10mbps(~1.5MB/s) up
    Browser
    Firefox & Chromium
    Antivirus
    Common Sense
Posts
3
#4
It wasn't overkill, I told in my post that my trackpad stopped working too which means I couldn't select the on-screen keyboard, I didn't have an USB mouse at the moment. Did you even read my post completely?
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model Number
    Acer Aspire E15
    CPU
    Intel Celeron N2840
    Memory
    4GB DDR3L
    Graphics Card(s)
    Intel HD Graphics
    Browser
    Mozilla Firefox

hydranix

New Member
Member
Posts
180
#5
Indeed I did.

I suggested you reboot the machine, so that you could potentially regain control of your mouse and keyboard.

Overwriting the whole OS and reinstalling all your programs sounds like a perfectly reasonable alternative though.
 

My Computer

System One

  • OS
    Kernel 4.x
    Computer type
    PC/Desktop
    CPU
    i5 3570K
    Motherboard
    P8Z77-V LK
    Memory
    G.skill Ripjaw Z 2133MHz 9-11-10-28
    Graphics Card(s)
    GTX770 4GB Dual BIOS
    Sound Card
    Audigy 4 Pro
    Monitor(s) Displays
    32" SAMSUNG HDTV
    Screen Resolution
    1920x1080 progressive
    Hard Drives
    10TB total
    3 RAID arrays
    3 single disks
    PSU
    Corsair HX750
    Case
    Corsair R400
    Cooling
    Corsair H100
    Keyboard
    Logitech G510
    Mouse
    Logitech G5
    Internet Speed
    ~900mbps (~115MB/s) down, ~10mbps(~1.5MB/s) up
    Browser
    Firefox & Chromium
    Antivirus
    Common Sense