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Strange wi-fi problem


pewe

Member
Member
Posts
113
#1
I have a strange problem which is not specifically related to Windows 8 (at least I don't think it is) but would like to seek the opinions of any 'Gurus' who may read this.


I have an internet setup with UK provider Talktalk. This consists of a D-Link DSL-3680 wireless router which is in one room and from this I have a wired connection to a Netgear DG834G wireless router in another room which acts as an extender.


Most of the time my laptop is connected to the internet via the Netgear as I usually use the laptop in a room where the Netgear wi-fi signal is stronger.


This setup has worked well for some months with no problems.


The other day my Laptop (Acer) died - so I replaced it with a newer more up to date model (HP) and that is when the problem started.


What is happening is that after random periods of connection the wi-fi indicator on the laptop shows a 'Limited Connection' label (the red ! in a yellow Triangle), and I can no longer access the internet on my Laptop, although my Tablet can still access the internet using the same wi-fi connection as the laptop.


The only way to get back a wi-fi internet connection is to turn wi-fi on the tablet off then on again.


I tried moving the laptop closed to the source D-link, and still experience the same problem


It is not that the laptop drops the wifi connection it is just that it cannot see the internet at times.


I am in the throws of testing a wired connection to see if that stays connected but in the meantime wonder if anyone here can shed any light on the problem.


The Laptop is an HP ENVY 17-j184na Notebook PC.
 

My Computer

System One

  • OS
    Win 8 Pro - 64Bit
    System Manufacturer/Model
    Acer 8930
    Memory
    6GB
    Hard Drives
    WD 300GB, WD 500GB

brummyfan

Well-Known Member
VIP Member
Guru
Birmingham

Posts
1,487
#2
You could try disabling Power saving feature in Power management tab(Device Manager) by untick "Allow the computer to turn off........) and switching DNS to either google dns or Open dns also may be helpful.
Capture 100.JPG
How to change the DNS settings on the Dlink DSL-3680
 

My Computer

System One

  • OS
    Win 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Acer Aspire E1-571
    CPU
    i5-3230m
    Motherboard
    Acer Type-2
    Memory
    8GB DDR3 1333MHz
    Graphics Card(s)
    Intel HD 4000
    Sound Card
    High Definiton Audio Device
    Monitor(s) Displays
    Generic
    Screen Resolution
    1366x768
    Hard Drives
    Samsung 850 Pro 256GB
    PSU
    Generic
    Keyboard
    QWERTY
    Mouse
    ELANTECH Touchpad
    Internet Speed
    12.68Mbps
    Browser
    IE11
    Antivirus
    Windows Defender

pewe

Member
Member
Posts
113
#3
Thanks Brummyfan.

I will try your suggestion.
The problem is that the connection was breaking after anything from 20 minutes to an hour and a half so it will take a little time before the results are in - but I will let you know the outcome.

In the meantime I am trying something else.
For some reason HP saw fit to install a program called Bonjour on the laptop - and I found a post where someone said that this was on his laptop and kept breaking the connection to his printer - over wi-fi. So I have un-installed that and am waiting with baited breath to see what the outcome is.

In the meantime - any other suggestions to try would be welcomed.
 

My Computer

System One

  • OS
    Win 8 Pro - 64Bit
    System Manufacturer/Model
    Acer 8930
    Memory
    6GB
    Hard Drives
    WD 300GB, WD 500GB
#4
Also, try checking your wifi drivers to confirm the most recent version via HP support. If you have the latest, try rolling back to previous driver or uninstalling recent version then reinstall latest version. If that doesn't help you might have a hardware problem or it could be a configuration issue. I've had bad wifi adapters and ended up replacing it with a different one.
 

My Computer

System One

  • OS
    Windows 8.1

pewe

Member
Member
Posts
113
#5
Thanks guys.

I did 3 things simultaneously
- disabled the Power saving feature
- removed Bonjour
- found and installed a new driver for wifi

The result? - 5 hours of up time (downloading constantly) with no drop, the longest connected time so far.

Here's hoping.
 

My Computer

System One

  • OS
    Win 8 Pro - 64Bit
    System Manufacturer/Model
    Acer 8930
    Memory
    6GB
    Hard Drives
    WD 300GB, WD 500GB

brummyfan

Well-Known Member
VIP Member
Guru
Birmingham

Posts
1,487
#6
Thanks guys.

I did 3 things simultaneously
- disabled the Power saving feature
- removed Bonjour
- found and installed a new driver for wifi

The result? - 5 hours of up time (downloading constantly) with no drop, the longest connected time so far.

Here's hoping.
Good luck :thumb:
 

My Computer

System One

  • OS
    Win 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Acer Aspire E1-571
    CPU
    i5-3230m
    Motherboard
    Acer Type-2
    Memory
    8GB DDR3 1333MHz
    Graphics Card(s)
    Intel HD 4000
    Sound Card
    High Definiton Audio Device
    Monitor(s) Displays
    Generic
    Screen Resolution
    1366x768
    Hard Drives
    Samsung 850 Pro 256GB
    PSU
    Generic
    Keyboard
    QWERTY
    Mouse
    ELANTECH Touchpad
    Internet Speed
    12.68Mbps
    Browser
    IE11
    Antivirus
    Windows Defender

pewe

Member
Member
Posts
113
#7
So far so good - no disconnections since last report - thanks again guys.
 

My Computer

System One

  • OS
    Win 8 Pro - 64Bit
    System Manufacturer/Model
    Acer 8930
    Memory
    6GB
    Hard Drives
    WD 300GB, WD 500GB

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