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Solved Strange issue with streaming video in IE11 (Win 8.1)


Kari

Old geek, new tricks
Team Member
VIP Member
Pro User
#1
Background:
Living the ex-pat life one of the things I miss from my native Finland is the television, especially since I really hate this German way to dub everything foreign, hate it from the [del]bottom of my heart[/del] heart of my bottom. I'd rather listen the original sound track of foreign films, series and shows with additional subtitles as is custom in Finland, than see and hear the never so well synced lip movements of dubbed TV asthey do to all film and TV here in Germany.

For this reason I subscribe to an IPTV service from Finland, getting selected channels over the Internet either directly to an IPTV digital receiver connected to a TV (HD quality), or alternatively I can simply log in using the service's web interface and select any show from any channel from past four weeks in SD or HD quality. Only minus for me in this service is that I am not able to watch live TV, as all the shows become available first a few minutes after the show has aired.

Problem description:
Using Windows 8.1 Pro Preview and Internet Explorer 11, the web interface of the service works fine a few minutes after opening the page first time since launching the IE. I simply click the link of the show and a pop-up window opens directly, starting to show the video stream in my selected quality:

2013-07-20_231018.PNG

However, when the show has finished and I have closed the stream window to watch a new show, or if the interface page has been inactive a few minutes this is what I get instead of video stream:

2013-07-20_230652.PNG


The stream does not start. Simply, the video stream does not work if the interface page has been inactive more than two or three minutes. According to my extensive testing sometimes the stream stops working after two minutes of inactivity on the web interface (launch / TV schedule page), sometimes it takes closer to five minutes inactivity before the stream stops working (if currently watching a stream, it will work but cannot launch a new stream from the interface page).

Notice that the links to show streams (program titles) continue working all the time opening the stream pop-up; it's just that the stream itself does not start. Refreshing the page (also CTRL+F5) nor closing and reopening it does not help, the only working solution seems to be closing and reopening IE.

I have 8.1 & IE11 on two physical and two virtual machines, all behave exactly the same way. All rigs using Windows 8 Pro with IE10 are OK, this never happens, I can open the web interface today and click the link of the stream tomorrow and the streaming starts. Issue only occurs in 8.1 using IE11.

Although not too complicated as it is (click the link of a show, watch it, restart IE to select next show), this is a bit irritating. Any ideas welcome!

Kari
 
Last edited:

My Computer

System One

  • OS
    Windows 8.1 Pro with Media Center
    Computer type
    Laptop
    System Manufacturer/Model Number
    HP ENVY 17-1150eg
    CPU
    1.6 GHz Intel Core i7-720QM Processor
    Memory
    6 GB
    Graphics Card(s)
    ATI Mobility Radeon HD 5850 Graphics
    Sound Card
    Beats sound system with integrated subwoofer
    Monitor(s) Displays
    17" laptop display, 22" LED and 32" Full HD TV through HDMI
    Screen Resolution
    1600*900 (1), 1920*1080 (2&3)
    Hard Drives
    Internal: 2 x 500 GB SATA Hard Disk Drive 7200 rpm
    External: 2TB for backups, 3TB USB3 network drive for media
    Cooling
    As Envy runs a bit warm, I have it on a Cooler Master pad
    Keyboard
    Logitech diNovo Media Desktop Laser (bluetooth)
    Mouse
    Logitech MX1000 Laser (Bluetooth)
    Internet Speed
    50 MB VDSL
    Browser
    Maxthon 3.5.2., IE11
    Antivirus
    Windows Defender 4.3.9431.0
    Other Info
    Windows in English, additional user accounts in Finnish, German and Swedish.
Posts
1,093
#2
Hello Kari,

I have encountered several different issues with IE11 that are not present when using Win 8.0 and IE10. I encountered my latest issue while trying to access my Lycos mail. Specifically, I cannot open an email and view its contents (get blank screen where text should be); however, if I hit reply, it then reveals the original contents below the area for response. This issue is 100% repeatable and works fine with Win 8.0 and IE10. Now, I am not looking for a fix because I am just playing with 8.1 right now but I just wanted to let you know that I feel your pain. Good luck.
 

My Computer

System One

  • OS
    Windows 8 Pro Windows 8.1 Preview
    Computer type
    PC/Desktop

whest

New Member
Member
Posts
122
#3

My Computer

System One

  • OS
    Windows 8 64bit Pro
    Computer type
    Laptop
    System Manufacturer/Model Number
    Asus Notebook N53SV Series
    CPU
    Intel(R) Core(TM)i7-2630 CPU @ 2.0GHz /turbo 2.9Hz
    Motherboard
    Intel® HM65 Express Chipset
    Memory
    4GB
    Graphics Card(s)
    GT540M
    Sound Card
    realtek
    Screen Resolution
    1366/768
    Hard Drives
    Seagate 500gb 5400
    Keyboard
    microsoft wireless keyboard 3000 v2
    Mouse
    microsoft wieless mouse 5000
    Internet Speed
    13/16mbs
    Browser
    IE Firefox Chrome
    Antivirus
    Windows Defender

Kari

Old geek, new tricks
Team Member
VIP Member
Pro User
#4
Thanks to Anak at the Seven Forums, I found a solution. I simply needed to add this site as a trusted site in Internet Options, works flawless now.

2013-07-24_163628.PNG


Thanks Anak :).

Kari
 

My Computer

System One

  • OS
    Windows 8.1 Pro with Media Center
    Computer type
    Laptop
    System Manufacturer/Model Number
    HP ENVY 17-1150eg
    CPU
    1.6 GHz Intel Core i7-720QM Processor
    Memory
    6 GB
    Graphics Card(s)
    ATI Mobility Radeon HD 5850 Graphics
    Sound Card
    Beats sound system with integrated subwoofer
    Monitor(s) Displays
    17" laptop display, 22" LED and 32" Full HD TV through HDMI
    Screen Resolution
    1600*900 (1), 1920*1080 (2&3)
    Hard Drives
    Internal: 2 x 500 GB SATA Hard Disk Drive 7200 rpm
    External: 2TB for backups, 3TB USB3 network drive for media
    Cooling
    As Envy runs a bit warm, I have it on a Cooler Master pad
    Keyboard
    Logitech diNovo Media Desktop Laser (bluetooth)
    Mouse
    Logitech MX1000 Laser (Bluetooth)
    Internet Speed
    50 MB VDSL
    Browser
    Maxthon 3.5.2., IE11
    Antivirus
    Windows Defender 4.3.9431.0
    Other Info
    Windows in English, additional user accounts in Finnish, German and Swedish.