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Store doesn't open


martienne

New Member
Member
European Union

Posts
128
#1
I have been avoiding the store, and any of the "apps" available from the Metro start screen. I just don't like it on a PC, don't care for the "apps" and don't want the intrusive integration of my user account into online Microsoft accounts and other types of accounts.

However, I wanted to get hold of the MS games and it appears that in order to get them, you are "forced" to set up an account and used the store. Problem is; the store won't open. It flashes up with a green background, then minimizes again. Seems impossible to get it to simply display the store window. The behaviour is unfamiliar to me; never experienced a normal application behaving this way.

I have previously used the store ONCE to obtain some upgrade.
I had huge problems then (same thing), and spent hours searching for the fix until I eventually found it.
Lots of people was experiencing the problem, but the fix was not easy to find and most users were simply advised by junior MS staff to re-install Windows afresh.

There WAS a fix, I don't remember how (something in the Registry..maybe...?)
I am hoping that somebody here knows, before I start re-tracing my steps from December to find the solution again.
 

My Computer

System One

  • OS
    Win 8.1
    Computer type
    PC/Desktop
    CPU
    i5
    Motherboard
    ASUS
    Memory
    24 GB DDRAM3
    Graphics Card(s)
    NVIDIA GT430 x2
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    Audial
    Monitor(s) Displays
    2 x 28" Sharp
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    1360 x 768
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    Samsung, Seagate, Toshiba, Hitachi, Western Digital
    PSU
    750 watt
    Cooling
    liquid closed

Ermate2000

Member
Member
Philippines

Posts
29
#2
Well, Karma's a beach. The Store avoided you. :D
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Lenovo G400
    CPU
    Intel Celeron
    Motherboard
    I dont know
    Memory
    2GB
    Graphics Card(s)
    Intel HD
    Sound Card
    I dont know
    Monitor(s) Displays
    1366x768
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    500GB
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    wat is dis
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    black
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    fan
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    built in
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    2Mbps
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    McAfee
    Other Info
    I love it!

martienne

New Member
Member
European Union

Posts
128
#4
Oh what a big fail by MS. Nobody asked for this ridiculous store to begin with. It's a regression when the games previously came pre-installed, and now you have to use this poxy store to get them. But the store FAILS.
And the whole internet is LITTERED with people trying to get it to work, and being told by "helpful" drones to re-install Windows.
<end rant>

I reviewed the list that Edwin linked to. Thanks...!

the Store may not start at all
- it's not that. It looks like it's starting, but behaves abnormally. Won't stay focussed and can't see the process store.exe running at all. And "Change PC settings" from the Charm is working.

powershell -ExecutionPolicy Unrestricted Add-AppxPackage -DisableDevelopmentMode -Register $Env:SystemRoot\WinStore\AppxManifest.XML
Executed this (note, must be done in admin elevated prompt or it fails with a cryptical message).
Did not help either... I realise I need an online account, but I'll get that once I can at least get the Store to start.

If you get the 0x8007064A error in quotes below, then it means that the Packages registry key below does not have System set as it's owner.
The owner was already System.


What do I do now...?
 

My Computer

System One

  • OS
    Win 8.1
    Computer type
    PC/Desktop
    CPU
    i5
    Motherboard
    ASUS
    Memory
    24 GB DDRAM3
    Graphics Card(s)
    NVIDIA GT430 x2
    Sound Card
    Audial
    Monitor(s) Displays
    2 x 28" Sharp
    Screen Resolution
    1360 x 768
    Hard Drives
    Samsung, Seagate, Toshiba, Hitachi, Western Digital
    PSU
    750 watt
    Cooling
    liquid closed

Brink

Administrator
Administrator
mvp
Posts
24,084
#5

My Computer

System One

  • OS
    64-bit Windows 10
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom self built
    CPU
    Intel i7-8700K OC'd to 5 GHz
    Motherboard
    ASUS ROG Maximus XI Formula Z390
    Memory
    16 GB (8GBx2) G.SKILL TridentZ DDR4 3200 MHz
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated Digital Audio (S/PDIF)
    Monitor(s) Displays
    3 x 27" Asus VE278Q
    Screen Resolution
    1920x1080
    Hard Drives
    1TB Samsung 970 EVO Plus M.2,
    250GB Samsung 960 EVO M.2,
    6TB WD Black WD6001FZWX
    8TB WD MyCloudEX2Ultra NAS
    PSU
    OCZ Series Gold OCZZ1000M 1000W
    Case
    Thermaltake Core P3
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    Corsair Hydro H115i
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    Logitech wireless K800
    Mouse
    Logitech MX Master
    Internet Speed
    1 Gb/s Download and 35 Mb/s Upload
    Browser
    Internet Explorer 11
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    Malwarebyte Anti-Malware Premium
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    Arris SB8200 cable modem,
    APC SMART-UPS RT 1000 XL - SURT1000XLI,
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martienne

New Member
Member
European Union

Posts
128
#6
Working my way through the list but am 2/3 through with no luck as of yet.

Trying to clear the store cache gives this error.

 

My Computer

System One

  • OS
    Win 8.1
    Computer type
    PC/Desktop
    CPU
    i5
    Motherboard
    ASUS
    Memory
    24 GB DDRAM3
    Graphics Card(s)
    NVIDIA GT430 x2
    Sound Card
    Audial
    Monitor(s) Displays
    2 x 28" Sharp
    Screen Resolution
    1360 x 768
    Hard Drives
    Samsung, Seagate, Toshiba, Hitachi, Western Digital
    PSU
    750 watt
    Cooling
    liquid closed

martienne

New Member
Member
European Union

Posts
128
#7
Thanks Brink, for posting the list. I see you made it. :) It's really really good and I think that's how I fixed the problem last time I got it. This time it appears unsolvable though. It's ridiculous to spend any more time on it.

This problem seems to be incredibly common, and I don't see why MS doesn't make a tool that goes through all potential causes and applies the fixes as needed.

Applying the Registry fix from the list TOTALLY destroyed the machine. Fortunately I had a clone from a few months back, and keep the user folder on a different drive. I couldn't even re-import my backup, I lost control of everything. I REALLY don't see how it could happen because I followed the instructions and am perfectly familiar with the Registry and changing. Guess something went wrong but I am really not sure what it was.

Since Microsoft can't provide a tool to fix this, I'm going to get hold of the games via some other mean [...] since I can't use the Store. Sorry MS, I tried.:(
 

My Computer

System One

  • OS
    Win 8.1
    Computer type
    PC/Desktop
    CPU
    i5
    Motherboard
    ASUS
    Memory
    24 GB DDRAM3
    Graphics Card(s)
    NVIDIA GT430 x2
    Sound Card
    Audial
    Monitor(s) Displays
    2 x 28" Sharp
    Screen Resolution
    1360 x 768
    Hard Drives
    Samsung, Seagate, Toshiba, Hitachi, Western Digital
    PSU
    750 watt
    Cooling
    liquid closed

martienne

New Member
Member
European Union

Posts
128
#8
Got this working on my laptop after working my way through the list.
Still not working on my maine PC and I followed all the advice.
I can't believe MS - this is junk. The internet is LITTERED with people who are having this problem.

The problem is that the Store just doesn't start at all.
It does not give any error message.
 

My Computer

System One

  • OS
    Win 8.1
    Computer type
    PC/Desktop
    CPU
    i5
    Motherboard
    ASUS
    Memory
    24 GB DDRAM3
    Graphics Card(s)
    NVIDIA GT430 x2
    Sound Card
    Audial
    Monitor(s) Displays
    2 x 28" Sharp
    Screen Resolution
    1360 x 768
    Hard Drives
    Samsung, Seagate, Toshiba, Hitachi, Western Digital
    PSU
    750 watt
    Cooling
    liquid closed

Ermate2000

Member
Member
Philippines

Posts
29
#9
Got this working on my laptop after working my way through the list.
Still not working on my maine PC and I followed all the advice.
I can't believe MS - this is junk. The internet is LITTERED with people who are having this problem.

The problem is that the Store just doesn't start at all.
It does not give any error message.
Try reinstalling Windows?
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Lenovo G400
    CPU
    Intel Celeron
    Motherboard
    I dont know
    Memory
    2GB
    Graphics Card(s)
    Intel HD
    Sound Card
    I dont know
    Monitor(s) Displays
    1366x768
    Screen Resolution
    1366x768
    Hard Drives
    500GB
    PSU
    wat is dis
    Case
    black
    Cooling
    fan
    Keyboard
    built in
    Mouse
    Lexma
    Internet Speed
    2Mbps
    Browser
    Firefox
    Antivirus
    McAfee
    Other Info
    I love it!

martienne

New Member
Member
European Union

Posts
128
#10
Got this working on my laptop after working my way through the list.
Still not working on my maine PC and I followed all the advice.
I can't believe MS - this is junk. The internet is LITTERED with people who are having this problem.

The problem is that the Store just doesn't start at all.
It does not give any error message.
Try reinstalling Windows?
You didn't see the first part of the thread where I complained about being told to re-install for something that is very clearly due to some minor setting being off, or very localised file corruption.

That's not a helpful idea either way. It takes over a day to re-install all software and tweak the OS.
I was aware of that option from the beginning and I'd rather not use the store, than re-install for the sake of using it.
 

My Computer

System One

  • OS
    Win 8.1
    Computer type
    PC/Desktop
    CPU
    i5
    Motherboard
    ASUS
    Memory
    24 GB DDRAM3
    Graphics Card(s)
    NVIDIA GT430 x2
    Sound Card
    Audial
    Monitor(s) Displays
    2 x 28" Sharp
    Screen Resolution
    1360 x 768
    Hard Drives
    Samsung, Seagate, Toshiba, Hitachi, Western Digital
    PSU
    750 watt
    Cooling
    liquid closed

revmike

New Member
Posts
30
#11
I had the same problem, but a restore point fixed it.
 

My Computer

System One

  • OS
    Win 8.1 pro / win 8.1
    System Manufacturer/Model
    Surface Pro 2/ HP Desktop
    CPU
    core i5 \ AMD E1 - 1200 APU
    Memory
    4gb \ 4gb
    Hard Drives
    128gb ssd

martienne

New Member
Member
European Union

Posts
128
#12
Darn Microsoft for this waste of time! Problem still outstanding. Wasted literally a day of my weekend on this.
Well, I know where I'll get my apps from then, and it won't be their store.
 

My Computer

System One

  • OS
    Win 8.1
    Computer type
    PC/Desktop
    CPU
    i5
    Motherboard
    ASUS
    Memory
    24 GB DDRAM3
    Graphics Card(s)
    NVIDIA GT430 x2
    Sound Card
    Audial
    Monitor(s) Displays
    2 x 28" Sharp
    Screen Resolution
    1360 x 768
    Hard Drives
    Samsung, Seagate, Toshiba, Hitachi, Western Digital
    PSU
    750 watt
    Cooling
    liquid closed

Brink

Administrator
Administrator
mvp
Posts
24,084
#13

My Computer

System One

  • OS
    64-bit Windows 10
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom self built
    CPU
    Intel i7-8700K OC'd to 5 GHz
    Motherboard
    ASUS ROG Maximus XI Formula Z390
    Memory
    16 GB (8GBx2) G.SKILL TridentZ DDR4 3200 MHz
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated Digital Audio (S/PDIF)
    Monitor(s) Displays
    3 x 27" Asus VE278Q
    Screen Resolution
    1920x1080
    Hard Drives
    1TB Samsung 970 EVO Plus M.2,
    250GB Samsung 960 EVO M.2,
    6TB WD Black WD6001FZWX
    8TB WD MyCloudEX2Ultra NAS
    PSU
    OCZ Series Gold OCZZ1000M 1000W
    Case
    Thermaltake Core P3
    Cooling
    Corsair Hydro H115i
    Keyboard
    Logitech wireless K800
    Mouse
    Logitech MX Master
    Internet Speed
    1 Gb/s Download and 35 Mb/s Upload
    Browser
    Internet Explorer 11
    Antivirus
    Malwarebyte Anti-Malware Premium
    Other Info
    Logitech Z625 speaker system,
    Logitech BRIO 4K Pro webcam,
    HP Color LaserJet Pro MFP M477fdn,
    Linksys EA9500 router,
    Arris SB8200 cable modem,
    APC SMART-UPS RT 1000 XL - SURT1000XLI,
    Lumia 1520 phone

martienne

New Member
Member
European Union

Posts
128
#14
Martienne,

If you have gone through all the listed troubleshooting items in the tutorial below and nothing has helped, then you may have a bigger issue than you think and may need to either refresh or reset Windows to sort this. :(

http://www.eightforums.com/tutorials/21051-apps-tiles-not-working-responding-fix-windows-8-a.html
Not a chance that I'll do that. Everything else is running fine and the build is stable.
Rubbish of MS to have applications that are so messed up with the rest of the OS that it's impossible to do a clean re-install of the app, but needing to reset the whole darn machine to fix an issue with one app out of hundreds.

Alternatively, if they know it's a problem (and they should - it's all over the internet) they should build an automatic troubleshooter for it, that methodically goes through all known reasons for it not working, and patch where the fault is present.

On the positive side, it means I won't be wasting any money in their store and will have to resort to other means of getting my software. So much for trying to be legit. :think:
 

My Computer

System One

  • OS
    Win 8.1
    Computer type
    PC/Desktop
    CPU
    i5
    Motherboard
    ASUS
    Memory
    24 GB DDRAM3
    Graphics Card(s)
    NVIDIA GT430 x2
    Sound Card
    Audial
    Monitor(s) Displays
    2 x 28" Sharp
    Screen Resolution
    1360 x 768
    Hard Drives
    Samsung, Seagate, Toshiba, Hitachi, Western Digital
    PSU
    750 watt
    Cooling
    liquid closed

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