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Solved Start-up freezes Can only run in safe mode DM Log attached


bjflud

New Member
PA

Posts
9
#1
Only 2 days ago did I just refresh windows 8.1. I re installed all the updates and windows 8.1. Seemed to be working fine last night. This morning I went to click the windows icon at the bottom and the screen kept flickering between desktop and the gray screen for the Windows app screen. I had to manually restart my computer and it will no longer start in regular windows mode. It will either freeze when on the desk top or not even boot correctly. I have started up safe mode and checked for any malware using Malwarebytes and have run a full scan using Windows defender and have found nothing. I have removed near everything in start up that doesn't have to do with windows and yet the problem persists. I am out of ideas and I am looking for help. I am about to go out and buy a SSD just to put windows on. Please help. Attached is the log from DM log collector. View attachment 53138
 

My Computer

System One

  • OS
    8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    ASUS
    Motherboard
    ASUS M51AC
    Memory
    16.0 GB
    Graphics Card(s)
    NVIDA GTX 660
    Monitor(s) Displays
    2
    Screen Resolution
    1920X1080

bjflud

New Member
PA

Posts
9
#2
Thinking that there may be something wrong with my HDD hit the windows button +r and did cmd (command prompt) Then I ran chkdsk /r and ran this during next restart. I had to do this all in safe mode. Now I am stuck at 10% during scan and repairing drive for sometime now and just waiting for it to finish. Hopefully this will help.
 

My Computer

System One

  • OS
    8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    ASUS
    Motherboard
    ASUS M51AC
    Memory
    16.0 GB
    Graphics Card(s)
    NVIDA GTX 660
    Monitor(s) Displays
    2
    Screen Resolution
    1920X1080

bjflud

New Member
PA

Posts
9
#3
Ran disk check and everything seemed to be working fine. I let it sit for awhile and defragmented my disc. I decided to test out a game. Low an behold my computer froze once in the game. A couple of error messages popped up and bam the computer shut down. Here is the latest of my DM Log View attachment 53171
 

My Computer

System One

  • OS
    8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    ASUS
    Motherboard
    ASUS M51AC
    Memory
    16.0 GB
    Graphics Card(s)
    NVIDA GTX 660
    Monitor(s) Displays
    2
    Screen Resolution
    1920X1080

usasma

Mr. Cranky Pants
VIP Member
Guru
Posts
5,139
#4
What were the error messages that popped up?

Lot's of Windows Updates failures in the WER section of the MSINFO32 report. If the problems continue, please post over in the Windows Updates & Activation - Windows 8 Forums for further expert assistance with this issue.

Let's have a look at another report - Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog))
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on Administrative Events
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

Then, while waiting for a reply, try these free diagnostics: Hardware Diagnostics
Run whichever one's you can get to work and let us know what the results are.

Another thought - try this:
Then please run the following DISM commands to see if there's any problems with the system (from an elevated (Run as administrator) Command Prompt). Press Enter after each one:
Code:
Dism /Online /Cleanup-Image /ScanHealth
Code:
Dism /Online /Cleanup-Image /CheckHealth
Code:
Dism /Online /Cleanup-Image /RestoreHealth
FYI - I have repaired systems using the last command even though problems weren't found with the first 2 - so I suggest running them all.

From this article: Repair a Windows Image

You can also run sfc.exe /scannow from an elevated (Run as administrator) Command Prompt to check for further corruption.
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model Number
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)

bjflud

New Member
PA

Posts
9
#5
Every time I try to save all in custom view it brings up an error message stating " The system cannot find the file specified"
 

My Computer

System One

  • OS
    8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    ASUS
    Motherboard
    ASUS M51AC
    Memory
    16.0 GB
    Graphics Card(s)
    NVIDA GTX 660
    Monitor(s) Displays
    2
    Screen Resolution
    1920X1080

bjflud

New Member
PA

Posts
9
#6
Also I am unsure on how to run CMD as Admin or 'elevated'
 

My Computer

System One

  • OS
    8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    ASUS
    Motherboard
    ASUS M51AC
    Memory
    16.0 GB
    Graphics Card(s)
    NVIDA GTX 660
    Monitor(s) Displays
    2
    Screen Resolution
    1920X1080

bjflud

New Member
PA

Posts
9
#7
I am embarrassed to say this but, I decided to open up my computer to see if there were any visual defects on the MOBO. What I found was dust... and lots of it. I blew off all the dust made sure fans were clear and presto. My machine is working without any issues. For now. I apologize for this. Thank you very much for taking your time to help me usasma.
 

My Computer

System One

  • OS
    8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    ASUS
    Motherboard
    ASUS M51AC
    Memory
    16.0 GB
    Graphics Card(s)
    NVIDA GTX 660
    Monitor(s) Displays
    2
    Screen Resolution
    1920X1080

usasma

Mr. Cranky Pants
VIP Member
Guru
Posts
5,139
#8
The error in Event Viewer is a common one, it's not necessary to fix it at this time tho'
In most cases if you click OK in the error message, it'll let you continue to gather the requested info.

As for "Run as administrator", you press "Ctrl" and "X" at the same time, that opens the power user menu in the lower left of your screen. Then you press "A" to launch the Command Prompt (Admin), accept the elevation prompt, and the elevated command prompt window opens.

I'm glad that you were able to fix it. I'm subscribed to this topic, so if you need further assistance, just reply here.
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model Number
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)

bjflud

New Member
PA

Posts
9
#9
It turns out I have HDD failure. When trying to migrate over to new SSD drive it failed due to the fact that there were corrupt sectors. I decided to manually back up all files and proceed to re image my computer to factory settings. I went through the whole process and as my computer begins to load up windows I receive the BSOD. I can no longer load windows in safe mode because Windows is installed but not set up on my computer now. I am creating a Boot drive from my laptop that has windows 8.1 and hoping this works. If not I am out of ideas.
 

My Computer

System One

  • OS
    8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    ASUS
    Motherboard
    ASUS M51AC
    Memory
    16.0 GB
    Graphics Card(s)
    NVIDA GTX 660
    Monitor(s) Displays
    2
    Screen Resolution
    1920X1080

usasma

Mr. Cranky Pants
VIP Member
Guru
Posts
5,139
#10
How did you re-image your system to factory specs?
From a recovery partition, from disks/drive that you created, from disks/drive provided by the PC manufacturer. Or some other way?

Have you performed other diagnostics? Here's a list of free one's that I suggest: Hardware Diagnostics
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model Number
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)

bjflud

New Member
PA

Posts
9
#11
How did you re-image your system to factory specs?
From a recovery partition, from disks/drive that you created, from disks/drive provided by the PC manufacturer. Or some other way?

Have you performed other diagnostics? Here's a list of free one's that I suggest: Hardware Diagnostics
I am sorry I did not see this response. I re-imaged my computer by using another ASUS computers disk that I created. It wound up thinking that my desktop was my laptop.

I did perform diagnostics. It was simply just my HDD. I know have an SSD and I am quite pleased with it. Makes me wish my HDD crashed sooner.

Thanks for all your help
 

My Computer

System One

  • OS
    8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    ASUS
    Motherboard
    ASUS M51AC
    Memory
    16.0 GB
    Graphics Card(s)
    NVIDA GTX 660
    Monitor(s) Displays
    2
    Screen Resolution
    1920X1080

usasma

Mr. Cranky Pants
VIP Member
Guru
Posts
5,139
#12
Do you still need help with this, or have you fixed it?
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model Number
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)