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Speaker Configuration only Stereo option available

Deztorius

New Member
Speaker Configuration only Stereo option available problem

So i just got a pair of new headphones that are 7.1 sound (GXT 363 7.1 Bass Vibration Headset) and when i went into the speaker configuration i only see the option to select stereo
https://gyazo.com/2cd68f554ef90a75cde0879c023654b4
My motherboard is a Gigabyte Z97P-D3
And i have installed all the drivers from the website as well as checked every other driver on my pc
 
Last edited:

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    CPU
    i5-4690K
    Motherboard
    Z97P-D3
    Memory
    x2 4 GB
    Graphics Card(s)
    Radeon r9 280
    Browser
    Firefox
    Antivirus
    AVG

fireberd

Beach Observer
VIP Member
Pro User
That headset is USB, thus does not use the PC's sound card (Realtek). Configuration and options are dependent on drivers and associated software from the headset vendor.

There is an updated driver listed on their web site. Have you tried this?
Trust.com - GXT 363 7.1 Bass Vibration Headset
 

My Computer

System One

  • OS
    Win 10
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home Built
    CPU
    i7 6700K
    Motherboard
    ASUS ROG Maximus VIII Hero
    Memory
    16 Gb G Skill TridentZ DDR4 3400
    Graphics Card(s)
    Intel (i7 CPU)
    Sound Card
    RealTek Integrated
    Monitor(s) Displays
    27" Dell SE2717HR
    Screen Resolution
    1920X1080
    Hard Drives
    500GB Samsung 850 SSD, 3TB for backups
    PSU
    EVGA Supernova 750 G2
    Case
    BeQuiet Silent Base 600
    Cooling
    Deepcool Captain 120EX
    Keyboard
    Microsoft Wireless
    Mouse
    Logitech wireless
    Internet Speed
    Cable - 100MB Downlink
    Browser
    Edge/Firefox
    Antivirus
    Microsoft
    Other Info
    Sonar Platinum 64 bit recording studio software with MOTU 896Mk3 Hybrid recording interface unit.

Deztorius

New Member
That headset is USB, thus does not use the PC's sound card (Realtek). Configuration and options are dependent on drivers and associated software from the headset vendor.

There is an updated driver listed on their web site. Have you tried this?
Trust.com - GXT 363 7.1 Bass Vibration Headset


Yes i have installed all the latest drivers, even uninstalled my current one and installed the one on the website again, and my old headset that has a jack had all the options, 5.1 and 7.1 but i couldn't use them of course because my old ones are only stereo (turtle beach recon 60P) Anything you can suggest?
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    CPU
    i5-4690K
    Motherboard
    Z97P-D3
    Memory
    x2 4 GB
    Graphics Card(s)
    Radeon r9 280
    Browser
    Firefox
    Antivirus
    AVG

fireberd

Beach Observer
VIP Member
Pro User
Try a complete new install. Plug the headset in then go to the Device Manager and uninstall it in the Device Manager and also uninstall the drivers. Then disconnect the headset and restart the PC (DO NOT skip the restart). After it is started, install the driver FIRST and then connect the headset after drivers are installed.

If it still does not work correctly, best to contact the headset company.
 

My Computer

System One

  • OS
    Win 10
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home Built
    CPU
    i7 6700K
    Motherboard
    ASUS ROG Maximus VIII Hero
    Memory
    16 Gb G Skill TridentZ DDR4 3400
    Graphics Card(s)
    Intel (i7 CPU)
    Sound Card
    RealTek Integrated
    Monitor(s) Displays
    27" Dell SE2717HR
    Screen Resolution
    1920X1080
    Hard Drives
    500GB Samsung 850 SSD, 3TB for backups
    PSU
    EVGA Supernova 750 G2
    Case
    BeQuiet Silent Base 600
    Cooling
    Deepcool Captain 120EX
    Keyboard
    Microsoft Wireless
    Mouse
    Logitech wireless
    Internet Speed
    Cable - 100MB Downlink
    Browser
    Edge/Firefox
    Antivirus
    Microsoft
    Other Info
    Sonar Platinum 64 bit recording studio software with MOTU 896Mk3 Hybrid recording interface unit.

Deztorius

New Member
Try a complete new install. Plug the headset in then go to the Device Manager and uninstall it in the Device Manager and also uninstall the drivers. Then disconnect the headset and restart the PC (DO NOT skip the restart). After it is started, install the driver FIRST and then connect the headset after drivers are installed.

If it still does not work correctly, best to contact the headset company.

Yeah, did every step you said in order and just saw the stereo option there, nothing else. The bad part about it is i have already sent them an email about it four days ago and still no response.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    CPU
    i5-4690K
    Motherboard
    Z97P-D3
    Memory
    x2 4 GB
    Graphics Card(s)
    Radeon r9 280
    Browser
    Firefox
    Antivirus
    AVG
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