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Solved sound only works with headphones - no control over volume

maxelcat

New Member
Hi

I have a dell windows 8.1. Everything has been fine for a long time and now... no sound. I must admit to never really understanding how sound works on my laptop. After some fiddling around I managed to get some sound - but only when speakers are plugged into the headphone socket. Now my PC controls make no difference to the volume. I think the ss below suggests that I want the sound to go through the 'speakers headphones' but the sound level meter says its using the communications headphones.

number1.jpg
This is what I have for my sound card.

The same happens when I stream audio - only works if headphones connected and no control over the column from pc.

Lastly, when I right click on the top one and click test it says 'failed to play test tone'

Can anyone help please?

Many thanks

E
 

My Computer

System One

  • OS
    windows 8.1
    Computer type
    PC/Desktop

fireberd

Beach Observer
VIP Member
Pro User
The first thing I see is you do not have the correct sound driver. You only have the generic, basic function, Windows installed High Definition Audio Codec (Driver).

First step is to install the correct hardware sound driver. Not enough system spec's provided so I can't research what you need. If its a factory built PC, go to the PC vendor and download the Win 8.1 driver. If its custom built, go to the motherboard vendor for the driver.
 

My Computer

System One

  • OS
    Win 10
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home Built
    CPU
    i7 6700K
    Motherboard
    ASUS ROG Maximus VIII Hero
    Memory
    16 Gb G Skill TridentZ DDR4 3400
    Graphics Card(s)
    Intel (i7 CPU)
    Sound Card
    RealTek Integrated
    Monitor(s) Displays
    27" Dell SE2717HR
    Screen Resolution
    1920X1080
    Hard Drives
    500GB Samsung 850 SSD, 3TB for backups
    PSU
    EVGA Supernova 750 G2
    Case
    BeQuiet Silent Base 600
    Cooling
    Deepcool Captain 120EX
    Keyboard
    Microsoft Wireless
    Mouse
    Logitech wireless
    Internet Speed
    Cable - 100MB Downlink
    Browser
    Edge/Firefox
    Antivirus
    Microsoft
    Other Info
    Sonar Platinum 64 bit recording studio software with MOTU 896Mk3 Hybrid recording interface unit.

maxelcat

New Member
Hi - and thanks for your reply. I went to the dell site and ran a tool that told me that there was a new driver. This I installed and hey presto - all is well.

Thanks for the pointer

Edward
 

My Computer

System One

  • OS
    windows 8.1
    Computer type
    PC/Desktop

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