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Sony SVT11215SG wireless keyboard not working.


lolcocks

New Member
Posts
56
#1
Hello,

I recently bought a SVT11215SG - SVT11215SG : VAIO® Tap 11 : VAIO&reg Notebook & Computer : Sony Malaysia
Everything was working great, no issues, upgraded to Windows 8.1 smoothly.



But a few months later, suddenly the wireless keyboard stops working.





I have tried almost everything to get it to work again but nothing has worked so far.

Following are a list of things I have tried:



1. Use the pairing tool. (Got an error saying "Fail to get the dongle handle".

2. Reset the BIOS settings to default.

3. Reinstall Bluetooth and Wireless drivers.

4. Manually remove the drivers from Device Manager and reinstall them.

5. Use the Sony Vaio Care to get the latest updates.

6. Download and install the updates manually.

7. Check Windows Update for any optional updates.


I later found out that the keyboard does not work in BIOS either so I am not sure if it's a hardware issue. But the lights on the keyboard blink as normal when I turn it ON.

What should I do?
Will I really have to reinstall Windows?
If yes, is it okay to reinstall Windows on such a tablet PC?
 

My Computer

System One

  • OS
    Windows Seven

lolcocks

New Member
Posts
56
#3
Please help guys, the keyboard is not working during Windows installation either and I want to install Windows in UEFI mode but I cannot change certain settings keyboard does not work in BIOS.
 

My Computer

System One

  • OS
    Windows Seven

CountMike

Well-Known Member
VIP Member
Guru
Belgrade , Serbia

Posts
4,664
#4
Buy, beg or borrow another, wired keyboard that works. Even if it worked now, if it stops working while you are doing such important stuff you may be left with a brick. Never do that with a wireless device because it may require drivers to work properly.
 

My Computer

System One

  • OS
    Windows 8.1 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Home made
    CPU
    AMD Ryzen7 2700x
    Motherboard
    Asus Prime x470 Pro
    Memory
    16GB Kingston 3600
    Graphics Card(s)
    Asus strix 570 OC 4gb
    Hard Drives
    Samsung 960 evo 250GB
    Silicon Power V70 240GB SSD
    WD 1 TB Blue
    WD 2 TB Blue
    Bunch of backup HDDs.
    PSU
    Sharkoon, Silent Storm 660W
    Case
    Raidmax
    Cooling
    CCM Nepton 140xl
    Internet Speed
    40/2 Mbps
    Browser
    Firefox
    Antivirus
    WD

lolcocks

New Member
Posts
56
#5
Buy, beg or borrow another, wired keyboard that works. Even if it worked now, if it stops working while you are doing such important stuff you may be left with a brick. Never do that with a wireless device because it may require drivers to work properly.
How do I fix the current keyboard then?
 

My Computer

System One

  • OS
    Windows Seven

CountMike

Well-Known Member
VIP Member
Guru
Belgrade , Serbia

Posts
4,664
#6
Buy, beg or borrow another, wired keyboard that works. Even if it worked now, if it stops working while you are doing such important stuff you may be left with a brick. Never do that with a wireless device because it may require drivers to work properly.
How do I fix the current keyboard then?
Do what you have to do using ordinary keyboard and than you'll have better chance to fix what ever is ailing that wireless one. BTW, did you check KB's batteries.
 

My Computer

System One

  • OS
    Windows 8.1 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Home made
    CPU
    AMD Ryzen7 2700x
    Motherboard
    Asus Prime x470 Pro
    Memory
    16GB Kingston 3600
    Graphics Card(s)
    Asus strix 570 OC 4gb
    Hard Drives
    Samsung 960 evo 250GB
    Silicon Power V70 240GB SSD
    WD 1 TB Blue
    WD 2 TB Blue
    Bunch of backup HDDs.
    PSU
    Sharkoon, Silent Storm 660W
    Case
    Raidmax
    Cooling
    CCM Nepton 140xl
    Internet Speed
    40/2 Mbps
    Browser
    Firefox
    Antivirus
    WD

lolcocks

New Member
Posts
56
#7
Buy, beg or borrow another, wired keyboard that works. Even if it worked now, if it stops working while you are doing such important stuff you may be left with a brick. Never do that with a wireless device because it may require drivers to work properly.
How do I fix the current keyboard then?
Do what you have to do using ordinary keyboard and than you'll have better chance to fix what ever is ailing that wireless one. BTW, did you check KB's batteries.

The touch screen works fine, I could always do that to fix it but nothing is working.

Also, the keyboard has a non-removable battery which is charged by placing the keyboard on the screen when the tablet is not in use. The keyboard cannot be opened.
 

My Computer

System One

  • OS
    Windows Seven

CountMike

Well-Known Member
VIP Member
Guru
Belgrade , Serbia

Posts
4,664
#9
I just re-installed Windows 8.1 Pro x64.
The keyboard is still not working.

Please help me guys.
Did you check if it needs some special drivers ?
 

My Computer

System One

  • OS
    Windows 8.1 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Home made
    CPU
    AMD Ryzen7 2700x
    Motherboard
    Asus Prime x470 Pro
    Memory
    16GB Kingston 3600
    Graphics Card(s)
    Asus strix 570 OC 4gb
    Hard Drives
    Samsung 960 evo 250GB
    Silicon Power V70 240GB SSD
    WD 1 TB Blue
    WD 2 TB Blue
    Bunch of backup HDDs.
    PSU
    Sharkoon, Silent Storm 660W
    Case
    Raidmax
    Cooling
    CCM Nepton 140xl
    Internet Speed
    40/2 Mbps
    Browser
    Firefox
    Antivirus
    WD

CountMike

Well-Known Member
VIP Member
Guru
Belgrade , Serbia

Posts
4,664
#12
Looks like (judging by that message) the BT adapter (or it's program or drivers) can not remember settings. Is that separate USB Bt key or using one built in laptop ?
 

My Computer

System One

  • OS
    Windows 8.1 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Home made
    CPU
    AMD Ryzen7 2700x
    Motherboard
    Asus Prime x470 Pro
    Memory
    16GB Kingston 3600
    Graphics Card(s)
    Asus strix 570 OC 4gb
    Hard Drives
    Samsung 960 evo 250GB
    Silicon Power V70 240GB SSD
    WD 1 TB Blue
    WD 2 TB Blue
    Bunch of backup HDDs.
    PSU
    Sharkoon, Silent Storm 660W
    Case
    Raidmax
    Cooling
    CCM Nepton 140xl
    Internet Speed
    40/2 Mbps
    Browser
    Firefox
    Antivirus
    WD

CountMike

Well-Known Member
VIP Member
Guru
Belgrade , Serbia

Posts
4,664
#14
Did you consider chance that KB is just plain broken ?
 

My Computer

System One

  • OS
    Windows 8.1 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Home made
    CPU
    AMD Ryzen7 2700x
    Motherboard
    Asus Prime x470 Pro
    Memory
    16GB Kingston 3600
    Graphics Card(s)
    Asus strix 570 OC 4gb
    Hard Drives
    Samsung 960 evo 250GB
    Silicon Power V70 240GB SSD
    WD 1 TB Blue
    WD 2 TB Blue
    Bunch of backup HDDs.
    PSU
    Sharkoon, Silent Storm 660W
    Case
    Raidmax
    Cooling
    CCM Nepton 140xl
    Internet Speed
    40/2 Mbps
    Browser
    Firefox
    Antivirus
    WD