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Slow boot, login page missing profile picture/password box


Posts
4
#1
My computer was displaying some abnormal behavior this weekend where it was registering the touchpad portion, but not the keyboard portion of my Logitech wireless keyboard-touchpad combo. I thought a simple reboot would solve the problem, but it's only led to a whole bigger issue.

The reboot process much more slowly than normal, but computer did load eventually load the lock screen correctly. However, when I click to move to the login screen, I'm met with mostly blank login screen with no login box and no apparent way to login. The only things on the screen are the accessibility and power buttons in the lower corners of the screen. I've included a screenshot below.

Any ideas on how to fix this short of a clean install of Windows 8.1? I've tried rebooting four or five times and I get the same login screen each time. I also tried to "refresh" my Windows installation, but it failed around 13%

Thanks!

login_screen_missing_profile_box.png
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    CPU
    Intel Core i5-3570
    Motherboard
    Gigabyte GA-H77N-WIFI
    Memory
    Kings​ton Valu​eRAM 8GB (2X4​GB) DDR3 1333 CL9 240-​PIN SDRA​M
    Graphics Card(s)
    Gigabyte GV-R785OC-2GD
    Hard Drives
    WD Blue 1 TB Desktop Hard Drive: 3.5 Inch, 7200 RPM, SATA 6 Gb/s, 64 MB Cache - WD10EZEX
    PSU
    XFX 650W XXX
    Case
    Bitfe​nix Prod​igy mITX
    Keyboard
    Logitech Wireless Touch Keyboard K400
    Mouse
    Logitech Wireless Touch Keyboard K400
    Antivirus
    Avast Free
#2
safe mode.
For details on how to enter safe mode contact your pc manufacturer or your motherboard manufactorer.
In most cases you hold/repeat press F8
 

My Computer

System One

  • OS
    Windows 10 Enterprise 64-bit
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    PCS Custom
    CPU
    Intel Core i7 4790
    Motherboard
    Asus H-81 Gamer
    Memory
    16GB DDR3 Kingston 1600Mhz
    Graphics Card(s)
    Nvidia GeForce GTX 960
    Sound Card
    Asus SupremeFX
    Monitor(s) Displays
    2x Acer S271HL HD Monitor
    Screen Resolution
    3840x1080 (1920x1080)
    Hard Drives
    1x Seagate 1TB 2.5" HDD
    1x HyperX Savage 240GB SSd
    PSU
    Corsair VS450
    Case
    InWin 703
    Cooling
    Noctua NH-D15 CPU, 2x Noctua NF-F12
    Keyboard
    Razer Blackwidow X Chroma
    Mouse
    Logitech Performance MX
    Internet Speed
    100 Mb/s Download and 6 Mb/s Upload
    Browser
    Google Chrome
    Antivirus
    Windows Defender
Posts
4
#3
Thanks!

Is there anything you recommend I do once I login via Safe Mode? Or should restarting after I login while in Safe Mode be enough to get things back on track?
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    CPU
    Intel Core i5-3570
    Motherboard
    Gigabyte GA-H77N-WIFI
    Memory
    Kings​ton Valu​eRAM 8GB (2X4​GB) DDR3 1333 CL9 240-​PIN SDRA​M
    Graphics Card(s)
    Gigabyte GV-R785OC-2GD
    Hard Drives
    WD Blue 1 TB Desktop Hard Drive: 3.5 Inch, 7200 RPM, SATA 6 Gb/s, 64 MB Cache - WD10EZEX
    PSU
    XFX 650W XXX
    Case
    Bitfe​nix Prod​igy mITX
    Keyboard
    Logitech Wireless Touch Keyboard K400
    Mouse
    Logitech Wireless Touch Keyboard K400
    Antivirus
    Avast Free
#4
Booting to safe mode might solve it but to be on the safe side when the F8 menu shows up select safe mode with cmd. Then in the cmd type sfc /scannow. This scans the system and try's to fix any and all problems.


Let me know how this works out!
 

My Computer

System One

  • OS
    Windows 10 Enterprise 64-bit
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    PCS Custom
    CPU
    Intel Core i7 4790
    Motherboard
    Asus H-81 Gamer
    Memory
    16GB DDR3 Kingston 1600Mhz
    Graphics Card(s)
    Nvidia GeForce GTX 960
    Sound Card
    Asus SupremeFX
    Monitor(s) Displays
    2x Acer S271HL HD Monitor
    Screen Resolution
    3840x1080 (1920x1080)
    Hard Drives
    1x Seagate 1TB 2.5" HDD
    1x HyperX Savage 240GB SSd
    PSU
    Corsair VS450
    Case
    InWin 703
    Cooling
    Noctua NH-D15 CPU, 2x Noctua NF-F12
    Keyboard
    Razer Blackwidow X Chroma
    Mouse
    Logitech Performance MX
    Internet Speed
    100 Mb/s Download and 6 Mb/s Upload
    Browser
    Google Chrome
    Antivirus
    Windows Defender
Posts
4
#5
I was able to login in with Safe Mode, but sfc /scannow fails at 3% during the verification process with the error: "Windows Resource Protection could not perform the requested operation."
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    CPU
    Intel Core i5-3570
    Motherboard
    Gigabyte GA-H77N-WIFI
    Memory
    Kings​ton Valu​eRAM 8GB (2X4​GB) DDR3 1333 CL9 240-​PIN SDRA​M
    Graphics Card(s)
    Gigabyte GV-R785OC-2GD
    Hard Drives
    WD Blue 1 TB Desktop Hard Drive: 3.5 Inch, 7200 RPM, SATA 6 Gb/s, 64 MB Cache - WD10EZEX
    PSU
    XFX 650W XXX
    Case
    Bitfe​nix Prod​igy mITX
    Keyboard
    Logitech Wireless Touch Keyboard K400
    Mouse
    Logitech Wireless Touch Keyboard K400
    Antivirus
    Avast Free

Nuccii

New Member
VIP Member
Guru
Canada

Posts
1,950
#6
You might try Dism /Online /Cleanup-Image /RestoreHealth It may appear to be frozen at 20% but let it run

Then do the sfc /scannow command again and reboot.
 

My Computer

System One

  • OS
    windows 8.1 Update 1 Pro 64bit
    System Manufacturer/Model Number
    Pavillion H8-1202
    CPU
    I7-2600 @ 3.4 GHz
    Motherboard
    PEGATRON
    Memory
    8 GB
    Graphics Card(s)
    NIVDIA GeForce GT 520
    Sound Card
    Realtek ALC656GR CODEC
    Monitor(s) Displays
    Samsung SyncMaster S22B350
    Screen Resolution
    1920X1080 32 bit color
    Hard Drives
    Samsung 850 EVO SSD 500GB
    Keyboard
    Razer Blackwidow Ultimate 2013
    Mouse
    Logitech M510
Posts
4
#7
You might try Dism /Online /Cleanup-Image /RestoreHealth It may appear to be frozen at 20% but let it run

Then do the sfc /scannow command again and reboot.
This also failed, unfortunately. It returned:

"Error: 1117
The request could not be performed because of an I/O device error"

Thank you both for all of your help so far.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    CPU
    Intel Core i5-3570
    Motherboard
    Gigabyte GA-H77N-WIFI
    Memory
    Kings​ton Valu​eRAM 8GB (2X4​GB) DDR3 1333 CL9 240-​PIN SDRA​M
    Graphics Card(s)
    Gigabyte GV-R785OC-2GD
    Hard Drives
    WD Blue 1 TB Desktop Hard Drive: 3.5 Inch, 7200 RPM, SATA 6 Gb/s, 64 MB Cache - WD10EZEX
    PSU
    XFX 650W XXX
    Case
    Bitfe​nix Prod​igy mITX
    Keyboard
    Logitech Wireless Touch Keyboard K400
    Mouse
    Logitech Wireless Touch Keyboard K400
    Antivirus
    Avast Free

Nuccii

New Member
VIP Member
Guru
Canada

Posts
1,950
#8
From an elevated command prompt type chkdsk <volume drive letter> /r /f
If you receive the message 'Would you like to schedule this volume to be checked the next time your system restarts?' press 'Y' then enter then reboot so it may perform the process.
This will take a while to run
 

My Computer

System One

  • OS
    windows 8.1 Update 1 Pro 64bit
    System Manufacturer/Model Number
    Pavillion H8-1202
    CPU
    I7-2600 @ 3.4 GHz
    Motherboard
    PEGATRON
    Memory
    8 GB
    Graphics Card(s)
    NIVDIA GeForce GT 520
    Sound Card
    Realtek ALC656GR CODEC
    Monitor(s) Displays
    Samsung SyncMaster S22B350
    Screen Resolution
    1920X1080 32 bit color
    Hard Drives
    Samsung 850 EVO SSD 500GB
    Keyboard
    Razer Blackwidow Ultimate 2013
    Mouse
    Logitech M510
#9
Sorry, I am unable to help any further.
I hope my help so far has been valuable to you and I will be glad to attempt to help in future.
 

My Computer

System One

  • OS
    Windows 10 Enterprise 64-bit
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    PCS Custom
    CPU
    Intel Core i7 4790
    Motherboard
    Asus H-81 Gamer
    Memory
    16GB DDR3 Kingston 1600Mhz
    Graphics Card(s)
    Nvidia GeForce GTX 960
    Sound Card
    Asus SupremeFX
    Monitor(s) Displays
    2x Acer S271HL HD Monitor
    Screen Resolution
    3840x1080 (1920x1080)
    Hard Drives
    1x Seagate 1TB 2.5" HDD
    1x HyperX Savage 240GB SSd
    PSU
    Corsair VS450
    Case
    InWin 703
    Cooling
    Noctua NH-D15 CPU, 2x Noctua NF-F12
    Keyboard
    Razer Blackwidow X Chroma
    Mouse
    Logitech Performance MX
    Internet Speed
    100 Mb/s Download and 6 Mb/s Upload
    Browser
    Google Chrome
    Antivirus
    Windows Defender

caperjack

Just the Janitor
VIP Member
Guru
Posts
2,627
#10
shutdown computer ,unplug from power source,hold power button in for about 1 minute ,then remove and reseat Ram,unplug and replug harddrive ,start computer again
 

My Computer

System One

  • OS
    win8.1.1 enterprise
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Hinze57
    CPU
    AMD FX 6100 6core 3.30gHz
    Motherboard
    gigibyte ga-78lmy-s2p
    Memory
    4gig ddr3
    Graphics Card(s)
    Radon hd5000 Series
    Sound Card
    onboard realtek hd
    Monitor(s) Displays
    19" viewsonic/ 22"Samsung
    Screen Resolution
    1680x1050
    Hard Drives
    128gig ssd Kingston
    80gig WD 10000 rpm spinner
    Case
    micro
    Keyboard
    microsoft curve 200
    Mouse
    Logitech wireless M215
    Internet Speed
    high speed 20
    Browser
    ie 11
    Antivirus
    windows defender
    Other Info
    updated enterprise apr 2/14

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