Shut down restarts, restart shuts down, sleep dosen't work

Kenter5500

New Member
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Location
Estonia
Shut down restarts, restart shuts down, sleep doesn't work

Hello,

So I got a Samsung NP450R5E-X01EE laptop and randomly shut down, restart, sleep and hibernation got screwed up.
If you restart (windows updates etc) it says Restarting but then just shuts down and dosen't start up on it's own.
If you shut down, it says Shutting down and then after a few minutes turns back on.
If you put the computer to sleep, screen turns off but the fan stays on.. forever, pressing the power button does nothing and the only way to use it again is to hold the power button down for 5sec till it turns off.
If you put the computer to hibernate, same stuff as with sleep, but when you force shut down it and turn back on it resumes to where it was put to hibernate.

It ran on 500gb HDD before where the issue started randomly, I upgraded to a 120gb SSD made a clean windows install, checked bios for anything that could cause the problem and nothing has fixed it.
On the old HDD there was all the samsung's bloatware installed, on the SSD none of that is installed and the issue is still there.

Warranty has expired.
 
Last edited:

My Computer

System One

  • OS
    Windows 10 x64
    Computer type
    Laptop
    System Manufacturer/Model
    Acer Aspire E1-570G
    CPU
    Intel Core i3-3217U 1.8GHz, 3MB L3 Cache
    Motherboard
    Acer something..
    Memory
    4GB DDR3 1600MHz
    Graphics Card(s)
    Nvidia GeForce GT820M 1GB Dedicated VRAM
    Sound Card
    Integrated
    Monitor(s) Displays
    Built-In
    Screen Resolution
    1366x768
    Hard Drives
    500GB 5200rpm
    Keyboard
    Built-In
    Mouse
    Built-In
    Internet Speed
    20mbps down, 5mbps up
    Browser
    Firefox
    Antivirus
    ESET NOD32
Have you checked to see if there are bones buried in your backyard or under your house? Did your kids play with your Quija board?

I would call a priest to be honest.. have you seen the Exorcist recently?


try googling "resetting cmos" or googling "reset nvram" and of course put in also your exact samsung computer model..

it typically involves pulling out the batter of your laptop and holding down the power button for 20 seconds (with no power cord connected ofcourse..)
 
Last edited:

My Computer

System One

  • OS
    windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Lenovo g750
    CPU
    i5
    Motherboard
    Some Chinese Crap..
    Memory
    8
    Graphics Card(s)
    Nvidia 755
    Antivirus
    Windows Defender
Have you checked to see if there are bones buried in your backyard or under your house? Did your kids play with your Ouija board?

I would call a priest to be honest.. have you seen the Exorcist recently?


try googling "resetting cmos" or googling "reset nvram" and of course put in also your exact samsung computer model..

it typically involves pulling out the batter of your laptop and holding down the power button for 20 seconds (with no power cord connected ofcourse..)

Well the problem with that is that the geniuses that designed the laptop have integrated the battery so i cant take it out :mad:
 

My Computer

System One

  • OS
    Windows 10 x64
    Computer type
    Laptop
    System Manufacturer/Model
    Acer Aspire E1-570G
    CPU
    Intel Core i3-3217U 1.8GHz, 3MB L3 Cache
    Motherboard
    Acer something..
    Memory
    4GB DDR3 1600MHz
    Graphics Card(s)
    Nvidia GeForce GT820M 1GB Dedicated VRAM
    Sound Card
    Integrated
    Monitor(s) Displays
    Built-In
    Screen Resolution
    1366x768
    Hard Drives
    500GB 5200rpm
    Keyboard
    Built-In
    Mouse
    Built-In
    Internet Speed
    20mbps down, 5mbps up
    Browser
    Firefox
    Antivirus
    ESET NOD32
Update:
I swapped the SSD to the original HDD which was in there, ran samsung recovery and restored it to a point where it just came out of the shop, problem still exists.
Apparently samsung has added a buttton for devices with batteries built-in (whats the point of a built in battery man). I force shut down the laptop, pressed the button, held the power button (w/o power cord) for like 30sec, started it. Changed power button and set it to put the computer to sleep, after pressing it, screen went black and fan turned off after few seconds, the LED which indicates power stayed on. I pressed power button again to wake it up - it turns on but screen remains black, after that I force shut down it, then tried restart and other options, still same result.
 

My Computer

System One

  • OS
    Windows 10 x64
    Computer type
    Laptop
    System Manufacturer/Model
    Acer Aspire E1-570G
    CPU
    Intel Core i3-3217U 1.8GHz, 3MB L3 Cache
    Motherboard
    Acer something..
    Memory
    4GB DDR3 1600MHz
    Graphics Card(s)
    Nvidia GeForce GT820M 1GB Dedicated VRAM
    Sound Card
    Integrated
    Monitor(s) Displays
    Built-In
    Screen Resolution
    1366x768
    Hard Drives
    500GB 5200rpm
    Keyboard
    Built-In
    Mouse
    Built-In
    Internet Speed
    20mbps down, 5mbps up
    Browser
    Firefox
    Antivirus
    ESET NOD32
no there was a difference right? it wasn't the exact same problem as before right??

basically you need to lookup by your manual or on the internet by the EXACT model number you have and how to reset CMOS

im just saying usually its' taking out the power cord and holding the power button.. but that is certainly not the case if your battery is STILL CONNECTED..

that does sound like a bad design..


this is NOT YOUR MODEL BUT..

[video=youtube;460uX-cJ-bk]https://www.youtube.com/watch?v=460uX-cJ-bk[/video]




https://www.youtube.com/watch?v=460uX-cJ-bk
 

My Computer

System One

  • OS
    windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Lenovo g750
    CPU
    i5
    Motherboard
    Some Chinese Crap..
    Memory
    8
    Graphics Card(s)
    Nvidia 755
    Antivirus
    Windows Defender
Some ideas:
  • Confirm BIOS is up to date
  • Load BIOS defaults
  • Set Windows power plan settings to default
  • Run SFC /SCANNOW
  • Repair install (last resort)
 

My Computer

System One

  • OS
    Windows 8.1 64 bit
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home Build
    CPU
    Intel i3570K
    Motherboard
    Gigabyte GA-77X-UD5H
    Memory
    16 GB
    Graphics Card(s)
    Sapphire R9 280X Toxic
    Sound Card
    Realtek on motherboard
    Monitor(s) Displays
    Viewsonic VP2770
    Screen Resolution
    2560 x 1440
    Hard Drives
    Intel 520 180GB SSD
    Seagate 2T HDD
    Seagate external 1T USB HDD
    PSU
    XFX 850W
    Case
    Nanoxia Deep Silence 1
    Cooling
    Noctua NH-D14
    Keyboard
    Microsoft
    Mouse
    Microsoft
    Internet Speed
    50Mbps
    Browser
    Chrome
Some ideas:
  • Confirm BIOS is up to date
  • Load BIOS defaults
  • Set Windows power plan settings to default
  • Run SFC /SCANNOW
  • Repair install (last resort)

and after you repair install,

Also Don't use the Ouija board anymore.. and hopefully your computer wont restart and turn on when you press Shutdown..




quija.JPG
 

My Computer

System One

  • OS
    windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Lenovo g750
    CPU
    i5
    Motherboard
    Some Chinese Crap..
    Memory
    8
    Graphics Card(s)
    Nvidia 755
    Antivirus
    Windows Defender
Some ideas:
  • Confirm BIOS is up to date
  • Load BIOS defaults
  • Set Windows power plan settings to default
  • Run SFC /SCANNOW
  • Repair install (last resort)

Under repair install what do you mean exactly.
I've done step 1-3, will do a sfc scan
 

My Computer

System One

  • OS
    Windows 10 x64
    Computer type
    Laptop
    System Manufacturer/Model
    Acer Aspire E1-570G
    CPU
    Intel Core i3-3217U 1.8GHz, 3MB L3 Cache
    Motherboard
    Acer something..
    Memory
    4GB DDR3 1600MHz
    Graphics Card(s)
    Nvidia GeForce GT820M 1GB Dedicated VRAM
    Sound Card
    Integrated
    Monitor(s) Displays
    Built-In
    Screen Resolution
    1366x768
    Hard Drives
    500GB 5200rpm
    Keyboard
    Built-In
    Mouse
    Built-In
    Internet Speed
    20mbps down, 5mbps up
    Browser
    Firefox
    Antivirus
    ESET NOD32
Dont do this yet till he confirms but I'm sure it's this..


[video=youtube;-s9Jd1miS_8]https://www.youtube.com/watch?v=-s9Jd1miS_8[/video]
 

My Computer

System One

  • OS
    windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Lenovo g750
    CPU
    i5
    Motherboard
    Some Chinese Crap..
    Memory
    8
    Graphics Card(s)
    Nvidia 755
    Antivirus
    Windows Defender
Dont do this yet till he confirms but I'm sure it's this..


[video=youtube;-s9Jd1miS_8]https://www.youtube.com/watch?v=-s9Jd1miS_8[/video]

Lemme ask the ouija board ;)
 

My Computer

System One

  • OS
    Windows 10 x64
    Computer type
    Laptop
    System Manufacturer/Model
    Acer Aspire E1-570G
    CPU
    Intel Core i3-3217U 1.8GHz, 3MB L3 Cache
    Motherboard
    Acer something..
    Memory
    4GB DDR3 1600MHz
    Graphics Card(s)
    Nvidia GeForce GT820M 1GB Dedicated VRAM
    Sound Card
    Integrated
    Monitor(s) Displays
    Built-In
    Screen Resolution
    1366x768
    Hard Drives
    500GB 5200rpm
    Keyboard
    Built-In
    Mouse
    Built-In
    Internet Speed
    20mbps down, 5mbps up
    Browser
    Firefox
    Antivirus
    ESET NOD32
In your case, you don't ask.. it tells you.. no asking..

shutdown..


...

.. or turn on?
 

My Computer

System One

  • OS
    windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Lenovo g750
    CPU
    i5
    Motherboard
    Some Chinese Crap..
    Memory
    8
    Graphics Card(s)
    Nvidia 755
    Antivirus
    Windows Defender
For the repair install I mentioned in post 6 use this tutorial http://www.eightforums.com/tutorials/26095-repair-install-windows-8-a.html You basically reinstall windows from a booted Windows system and it reinstall the windows files and settings. Use the latest Windows 8.1 installation files provided by the Media Creation Tool at Creating installation media for Windows 8.1 - Windows Help

Automatic repair is a less intrusive option often used for boot problems - see http://www.eightforums.com/tutorials/2843-automatic-repair-run-windows-8-a.html You could try the Automatic Repair option first. Be sure to back up your PC before attempting these repairs.

The final option would be a clean install but then you will have to reinstall all your programs, drivers & user settings etc.
 

My Computer

System One

  • OS
    Windows 8.1 64 bit
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home Build
    CPU
    Intel i3570K
    Motherboard
    Gigabyte GA-77X-UD5H
    Memory
    16 GB
    Graphics Card(s)
    Sapphire R9 280X Toxic
    Sound Card
    Realtek on motherboard
    Monitor(s) Displays
    Viewsonic VP2770
    Screen Resolution
    2560 x 1440
    Hard Drives
    Intel 520 180GB SSD
    Seagate 2T HDD
    Seagate external 1T USB HDD
    PSU
    XFX 850W
    Case
    Nanoxia Deep Silence 1
    Cooling
    Noctua NH-D14
    Keyboard
    Microsoft
    Mouse
    Microsoft
    Internet Speed
    50Mbps
    Browser
    Chrome
SteveC, if it's not too in-depth, is there a major difference between when to choose "Refresh" windows Versus the "Repair" windows?

especially in this case..

uh.. the Ouija board wants to know..


giphy.gif
 

My Computer

System One

  • OS
    windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Lenovo g750
    CPU
    i5
    Motherboard
    Some Chinese Crap..
    Memory
    8
    Graphics Card(s)
    Nvidia 755
    Antivirus
    Windows Defender
Refeshing your PC will require you to reinstall your programs which can be avoided by doing the repair install. See http://www.eightforums.com/tutorials/2293-refresh-windows-8-a.html

In your original post, I just spotted you tried a clean install and you said that didn't fix the problem - is that correct? Did you wipe the disk before the clean install to ensure there are no issues with the disk partitions? Has the PC been working and can you remember whether something you changed caused the problem? If you are still having problems after a clean install then I would suspect the BIOS configuration or drivers. It my be worth searching the Samsung laptop Forums to see if others are having similar problems and find a solution there.
 

My Computer

System One

  • OS
    Windows 8.1 64 bit
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home Build
    CPU
    Intel i3570K
    Motherboard
    Gigabyte GA-77X-UD5H
    Memory
    16 GB
    Graphics Card(s)
    Sapphire R9 280X Toxic
    Sound Card
    Realtek on motherboard
    Monitor(s) Displays
    Viewsonic VP2770
    Screen Resolution
    2560 x 1440
    Hard Drives
    Intel 520 180GB SSD
    Seagate 2T HDD
    Seagate external 1T USB HDD
    PSU
    XFX 850W
    Case
    Nanoxia Deep Silence 1
    Cooling
    Noctua NH-D14
    Keyboard
    Microsoft
    Mouse
    Microsoft
    Internet Speed
    50Mbps
    Browser
    Chrome
I installed a brand new SSD to where I installed clean windows 8.1, I've never seen that kind of a problem before, when I still had the old original HDD in I tried reseting the power options, reset bios to default settings, did a clean windows install and yes I did format the drive before. I took the back HDD cover off and I couldn't find any pins plus good old Google told me nothing :c
I thought of updating BIOS but the only samsung program that I found seemed fishy since people commenting about using it said they've had trouble with it such as rendering their devices useless so I'm not gonna bother with that.
 

My Computer

System One

  • OS
    Windows 10 x64
    Computer type
    Laptop
    System Manufacturer/Model
    Acer Aspire E1-570G
    CPU
    Intel Core i3-3217U 1.8GHz, 3MB L3 Cache
    Motherboard
    Acer something..
    Memory
    4GB DDR3 1600MHz
    Graphics Card(s)
    Nvidia GeForce GT820M 1GB Dedicated VRAM
    Sound Card
    Integrated
    Monitor(s) Displays
    Built-In
    Screen Resolution
    1366x768
    Hard Drives
    500GB 5200rpm
    Keyboard
    Built-In
    Mouse
    Built-In
    Internet Speed
    20mbps down, 5mbps up
    Browser
    Firefox
    Antivirus
    ESET NOD32
Dont you have a "useless" device right now anyway? if it is the exact firmware update or bios update for your exact model device, then you really might want to try that..

if you want to get it in writing from Samsung themselves, then just write an email to their support contact, and they will surely write back to you saying "please try updating the bios" I mean 99% that is what they will say if they don't have another answer to it..

but speaking of, it's time to write to Samsung if you haven't already..
 

My Computer

System One

  • OS
    windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Lenovo g750
    CPU
    i5
    Motherboard
    Some Chinese Crap..
    Memory
    8
    Graphics Card(s)
    Nvidia 755
    Antivirus
    Windows Defender
Dont you have a "useless" device right now anyway? if it is the exact firmware update or bios update for your exact model device, then you really might want to try that..

if you want to get it in writing from Samsung themselves, then just write an email to their support contact, and they will surely write back to you saying "please try updating the bios" I mean 99% that is what they will say if they don't have another answer to it..

but speaking of, it's time to write to Samsung if you haven't already..

Well you can use it, just the sleep/restart/shutdown functions are retarded, still turns on fine, I'll try to write to samsung.
 

My Computer

System One

  • OS
    Windows 10 x64
    Computer type
    Laptop
    System Manufacturer/Model
    Acer Aspire E1-570G
    CPU
    Intel Core i3-3217U 1.8GHz, 3MB L3 Cache
    Motherboard
    Acer something..
    Memory
    4GB DDR3 1600MHz
    Graphics Card(s)
    Nvidia GeForce GT820M 1GB Dedicated VRAM
    Sound Card
    Integrated
    Monitor(s) Displays
    Built-In
    Screen Resolution
    1366x768
    Hard Drives
    500GB 5200rpm
    Keyboard
    Built-In
    Mouse
    Built-In
    Internet Speed
    20mbps down, 5mbps up
    Browser
    Firefox
    Antivirus
    ESET NOD32
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