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Solved Short system lock then restart - unable to locate cause

MJL

New Member
Hello,

I have recently bought a new system running Windows 8.1 64 bit.

After I played Cities in Motion 2 on Steam the problem first occurred. The screen freezes and one or two seconds late the system restarts. There is no BSOD.

Yesterday I played all day with no issues but today the problem happens regularly, even when just browsing the internet in one window.

I am unsure what may be causing this and would welcome any help you can offer. Please find attached the SF Debug tool zip file.

If you need any further details please let me know.

The system is still under warranty but I thought I would try here first before going back to they system builder.

Thanks in advance.
 

Attachments

  • MATTHEW-22_03_2014_134030_01.zip
    192.5 KB · Views: 8

My Computer

System One

  • OS
    Windows 8.1 64 bit
    Computer type
    PC/Desktop
    CPU
    AMD FX-8320
    Motherboard
    Asus M5A78L-M/USB3
    Memory
    8 GB DDR3
    Graphics Card(s)
    AMD R9 290
    Hard Drives
    120gb Samsung SSD
    2 TB Seagate HDD
    PSU
    CX600m

lifetec

New Member
Power User
The first dumpfile mentioned Probably caused by : AuthenticAMD, the analyse gives a WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred.


The important thing to note in this is the following:

BUSLG_GENERIC_ERR_*_TIMEOUT_ERR (Proc 0 Bank 4)

This could mean a lot of things, however it could mean the RAM in slot 4 of the board is faulty.

Another very important thing to note is in the DUMP itself, but not the WER structure output, is this:

MODULE_NAME: AuthenticAMD

IMAGE_NAME: AuthenticAMD

FAILURE_BUCKET_ID: X64_0x124_AuthenticAMD_PROCESSOR_BUS_PRV

BUCKET_ID: X64_0x124_AuthenticAMD_PROCESSOR_BUS_PRV


What this means is this was NOT caused by software, but an IRQ request or another hardware related issue did. Essentially there was a bus communication issue (CPU, RAM, video card, PSU , etc).

The second dumpfile is Probably caused by : atikmdag.sys ( atikmdag+c48bb )
This is the driver for your AMD videocard, could be software or hardware related.

What I recommend:

You mentioned that your PC/system is still under warranty, so return it asap back to your system builder.

P.s.,

based on info from answers.microsoft.com
 

My Computer

System One

  • OS
    windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    self build
    CPU
    Intel(R) Core(TM) i5 CPU 750 @ 2.67GHz
    Motherboard
    Asrock P55 Pro
    Memory
    DDR3 Team--Elite-1333 8 gb
    Graphics Card(s)
    Sapphire R9 280x
    Sound Card
    Realtek Alc 855
    Monitor(s) Displays
    Acer V233H
    Screen Resolution
    1920 x 1020
    Hard Drives
    Samsung evo 850 SSd
    Seagate ST 320 gb
    Samsung HD 750 gb
    Seagate ST 3000gb
    PSU
    OCZ Stealth 600 watt
    Case
    Antec 300
    Mouse
    Speedlink Ledos and Nexus

MJL

New Member
Thanks for your quick reply.
 

My Computer

System One

  • OS
    Windows 8.1 64 bit
    Computer type
    PC/Desktop
    CPU
    AMD FX-8320
    Motherboard
    Asus M5A78L-M/USB3
    Memory
    8 GB DDR3
    Graphics Card(s)
    AMD R9 290
    Hard Drives
    120gb Samsung SSD
    2 TB Seagate HDD
    PSU
    CX600m

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