Sfc /Scannow found corrupt files and logs not helping

[Dieli]

[h=1]Sfc /scannow found corrupt files but was unable to fix some. The log does not say whats wrong just stops. Not really sure where to go from here. Help please. [/h]

 

[Brink]

Hello Dieli, and welcome to Eight Forums.

Yep, your logs seem to be incomplete with no issue found so far.

Did the scan finish, or did it stop with an error or get interrupted?

Go ahead and run SFC again, create a new sfcdetails.txt file, and post it to see if it may be complete this time around.

 

[Dieli]

The logs are the same as before. I ran a chkdsk /r and even after that made some repairs running sfc still gives me the same error and incomplete logs. I also tried running sfc in safe mode and doing a refresher using windows 8 recovery tool still getting the same logs and sfc issue.

 

[Brink]

What was the full exact error message that SFC gave you? If you like post a screenshot of the command prompt showing everything to see if something may stand out.

Are you having any issues in Windows 8 for needing to run SFC?

If not, then I wouldn't worry about it to much.

 

[Dieli]

I ran sfc because apps would not open when clicked. Also windows action center would alert me that I did not have an AV active even though I had norton installed, and when I picked norton or windows defender from the list it would not activate it. Thats when I ran the sfc saw the error and did a windows refresh using the windows 8 recovery tool. I am no longer having the AV issue, and havent used the pc enough to tell if Im still having the app problem yet but am still encountering the sfc error.

Thanks for taking the time to help me with this!

 

[topgundcp]

Lot of people are having problem with running third party anti virus program such as Norton, McAfee etc... and in some case it also causes BSOD. I would not be surprised if running sfc /scannow could not finish because of Norton is running.
What I suggest is to uninstall Norton completely using their special Uninstaller program then re-run sfc /scannow. You might need to run sfc multiple times as needed until you get a message: Windows did not find any integrity violation.

 

[Brink]

Yep, that's why the log is incomplete. SFC was interrupted with that error.

If you are not having any issues, then I wouldn't worry about it.

If you are, then you might consider refreshing Windows 8.

 

[Dieli]

removed norton. ran sfc three times and nothing changed. logs are still incomplete. I have noteced that the apps are still not opening when I click on them. This usually happens after I wake up my pc from hibernate.

 

[topgundcp]

You could do what Shawn's advice ie. refreshing Windows 8. However, you will have to re-install all the apps.

Or you could try to run sfc offline as followed:

(Option One)
http://www.eightforums.com/tutorials/3047-sfc-scannow-command-run-windows-8-a.html

1. Run chkdsk C: /r /f Assume that C: is your Windows 8 drive.
   Reboot your PC for chkdsk to run and repair any errors.
2. Boot your PC from Windows 8 Installation DVD/USB, Next on the first screen, Click "Repair your computer" on next screen->Trouble Shoot -> Advanced Option -> Command Prompt
   OR:
   Win+C->Settings->Power , Hold down SHIFT Key, click Restart ->Trouble Shoot->Advanced Option->Command Prompt
3. Type: diskpart
4. Type: List Volume Make a note of what drive letter associated with your Windows 8
5. Type: Exit
6. Type: sfc /scannow /offbootdir=N:\ /offwindir=N:\Windows where N is the drive letter in step 4

sfc is now running silently without any percentage progress indicator. If succeeded, it will give a message (might have to run sfc multiple times if needed):
Windows did not find any integrity violation

Cheers !!!

 

[topgundcp]

Thanks for editing the post Shawn. I missed that again

 

[Brink]

Thanks for editing the post Shawn. I missed that again

Anytime mate.

 

[Saltgrass]

From What I can tell, the last three lines on the .txt file should be for a normal SFC.

Repairing 0 Components
Beginning Verify and Repair transaction
Repair Complete

Since you do not have these entries, I would suggest you go to the source. Look for the CBS.log located in the path from the command to make the text (Windows\Logs\CBS). Copy it to your desktop then check it directly. Keep in mind, the entries with [SR] in them are only a small part of the entire listing for the SFC. Checking times might aid you in seeing the entire log.

But the scan does seem to be stopping prior to completion. In many cases, even if you find an offending file, you will not be able to replace it yourself and may end up doing a refresh anyway. It could, however, give you an indication of what might be going on.

 

[topgundcp]

But the scan does seem to be stopping prior to completion. In many cases, even if you find an offending file, you will not be able to replace it yourself and may end up doing a refresh anyway. It could, however, give you an indication of what might be going on.

Well, If you find the offending file(s). There is a way to copy it/them from .wim file or from another PC running the same version of Windows.

 

[Dieli]

ok well I have refreshed windows and im still encountering the same issue. one thing I have noticed is that running the check disk /r /f has moved the percentage that sfc stops at. First run was 41% then after runing another check disk the next sfc scannow was at 48% then 50%. After the refresh and then complete re install of windows (from the recovery partition) I am back to 41%. Could this be pointing to a defective hard drive?

 

[Brink]

Dieli,

It wouldn't hurt to do a test on the hard drive to help make sure it's ok. The link below from Acer can help show you how to.

Testing the hard disk

 

[Dieli]

passes the hard drive test.

 

[Brink]

Dieli,

That's good to hear that the HDD checks out ok.

Did you ever see if you may be able to run SFC at boot like how Topgundcp posted earlier?

 

[Dieli]

I did and it just ran I never received a message or anything. I contacted acer today and they said it is a software issue and I need to talk to Microsoft. Microsoft told me the issue is being caused by one of the programs that acer installed on to the oem version of windows. He told me he can fix it but since my pc Is still covered by a warranty that I should make them take it back because having him fix it may void the warranty. I should have asked him what the fix would have been out of curiosity :/

I appreciate all the help. I will post back with any updates I get on the matter.