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Solved SFC /Scannow - Corrupted Files


tprothro1

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Member
norcal

Posts
50
#1
so here's the deal - my machine is screaming fast right now and set up just the way i like it, runs like a champ and everything seems to be working perfectly - but being the a-retentive guy that i am, i still usually run a few diagnostics fairly often, and that's how i came across these corrupted files, by running sfc /scannow even tho my system was running fine. in fact i've run sfc several times now, hoping that corrections would eventually come, but no luck.

the thing is all of the corrupted files are of the *.lnk variety:

Cannot repair member file (see list below)...of Microsoft-Windows-explorer-shortcuts, Version = 6.2.9200.16384, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file cannot be checked. This component was referenced by [l:264{132}]"Microsoft-Windows-SKU-Foundation-Package-shell~31bf3856ad364e35~amd64~~6.2.9200.16384.Microsoft-Windows-SKU-Foundation-Package-shell"


Control Panel.lnk
Programs and Features.lnk
Computer Management.lnk
Task Manager.lnk
Mobility Center.lnk
Power Options.lnk
Disk Management.lnk
Windows Explorer.lnk
Run.lnk
Event Viewer.lnk
Desktop.lnk
Device Manager.lnk
System.lnk

not only are all of the "corrupted" files of the *.lnk variety, but all of these identified links seem to work perfectly fine - i searched my system for each of these links (which are present in multiples) and they launched just fine. anyway, i would obviously like sfc /scannow to return zero problems, even tho the problems that are being reported don't seem to impact my system's performance. what i really don't want to do is have to attempt a system repair, refresh or reset in order to resolve these issues, not after getting my system tuned to my liking. fwiw i've tried going back to a couple of restore points but got the same sfc results.

any ideas as to what i might try to get these corrupted files/links repaired? something that won't involve losing any of my settings or program installations? fwiw here's a look at my event log summary - pretty clean in terms of errors and warnings, and the few that are listed have nothing to with the sfc files:


events.jpg
 

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Brink

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mvp
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#2
Hello Robert,

You're in luck. I just finished the tutorial below earlier today that deal with this type of situation. You might give the Dism /Online /Cleanup-Image /RestoreHealth command from OPTION ONE a try to fix any corruption in the component store where SFC gets the files from for it's repairs. Afterwards, restart the PC, and try the SFC scan again to see if it may be able to repair them afterwards. You may still need to run SFC a few times with a restart between each time.

http://www.eightforums.com/tutorials/26512-dism-fixing-component-store-corruption-windows-8-a.html

Hope this helps, :)
Shawn
 

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tprothro1

Member
Member
norcal

Posts
50
#3
should have mentioned in my original post that i had also tried dism route - "no component store corruption detected. the operation completed successfully" was returned... even tho the dism routine didn't find any corrupted files, sfc did, and continued to find the same corrupted files after several (5+) sfc runs and reboots. fwiw dism was my best friend when i first installed w8 given all of the tweaking (read messing up) i was doing to the metro side of the os - it amazingly reset/fixed alot of lot of the botches i made along the way. but that was when i was getting to know w8, intentionally messing around with settings, services, etc., to see their effects. i had to eventually scrap it and do a fresh install, but it was a great way to familiarize myself with the software. anyway, it would be great if, with some help, i could figure out how to repair these "corrupted" files/links - i would love to run sfc and get no errors. but as i mentioned in my first post, these "corrupted" files don't seem to have any effect on my system's performance - my machine is running lights out...

anyway, thanks for the quick response and very nice job on the dism tutorial!
 

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  • OS
    windows 8 pro
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    hp z1
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    xeon 1245
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Brink

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mvp
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#4

My Computer

System One

  • OS
    64-bit Windows 10
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Custom self built
    CPU
    Intel i7-8700K OC'd to 5 GHz
    Motherboard
    ASUS ROG Maximus XI Formula Z390
    Memory
    16 GB (8GBx2) G.SKILL TridentZ DDR4 3200 MHz
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated Digital Audio (S/PDIF)
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    3 x 27" Asus VE278Q
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    250GB Samsung 960 EVO M.2,
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    Arris SB8200 cable modem,
    APC SMART-UPS RT 1000 XL - SURT1000XLI,
    Lumia 1520 phone

tprothro1

Member
Member
norcal

Posts
50
#5
nope, all power menu (w+x) links work just fine - i'm wondering if it has something to do with the pokki start menu program that i recently took for a spin, which i didn't like and uninstalled shortly after install, it seemed to have quite system links built in, maybe that's what sfc is seeing as missing, as no longer there?
 

My Computer

System One

  • OS
    windows 8 pro
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    hp z1
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    xeon 1245
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    16gb
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    gtx 675m
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Brink

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#6
I wouldn't think so unless it made changes to any system files or folders. Since everything seems to work just fine, I wouldn't worry about it much.
 

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System One

  • OS
    64-bit Windows 10
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    PC/Desktop
    System Manufacturer/Model Number
    Custom self built
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    Intel i7-8700K OC'd to 5 GHz
    Motherboard
    ASUS ROG Maximus XI Formula Z390
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    16 GB (8GBx2) G.SKILL TridentZ DDR4 3200 MHz
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated Digital Audio (S/PDIF)
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    3 x 27" Asus VE278Q
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    250GB Samsung 960 EVO M.2,
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    Arris SB8200 cable modem,
    APC SMART-UPS RT 1000 XL - SURT1000XLI,
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tprothro1

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norcal

Posts
50
#7
had a little more time today to look into it and found that all of the "corrupted" files (links) identified in the sfc scan are located in the following folder:

----------------------

C:\Windows\WinSxS\amd64_microsoft-windows-explorer-shortcuts_31bf3856ad364e35_6.2.9200.16384_none_1081915a9ab044a8\

4 - Control Panel.lnk
10 - Programs and Features.lnk
03 - Computer Management.lnk
2 - Search.lnk
5 - Task Manager.lnk
09 - Mobility Center.lnk
08 - Power Options.lnk
04 - Disk Management.lnk
3 - Windows Explorer.lnk
1 - Run.lnk
07 - Event Viewer.lnk
1 - Desktop.lnk
05 - Device Manager.lnk
06 - System.lnk
01 - Command Prompt.lnk
02 - Command Prompt.lnk
4 - Control Panel.lnk

----------------------

more:

PublicKey neutral in the store, file cannot be checked - This component was referenced by [l:264{132}]"Microsoft-Windows-SKU-Foundation-Package-shell~31bf3856ad364e35~amd64~~6.2.9200.16384.Microsoft-Windows-SKU-Foundation-Package-shell"

the things is, all of the links (shortcuts) reported as corrupted in this folder work perfectly well......
 

My Computer

System One

  • OS
    windows 8 pro
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    hp z1
    CPU
    xeon 1245
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    16gb
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    gtx 675m
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    27"
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    2560x1440
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Brink

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mvp
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#8
In Windows there are two sets of files, one set are the actual Windows system files, and the other set are in the component store. The files in the component store are what are used by SFC to replace any corrupted actual system files with.

The files listed in your SFC log are the ones in the component store.

Since these are not the actual system files, but basically like a backup, and only for shortcuts, there's really no need to worry about them. Since DISM was unable to repair the component store, the only option to repair them would be to do a repair install or refresh Windows 8. Personally, I don't think it's worth the trouble to do that. :)
 

My Computer

System One

  • OS
    64-bit Windows 10
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Custom self built
    CPU
    Intel i7-8700K OC'd to 5 GHz
    Motherboard
    ASUS ROG Maximus XI Formula Z390
    Memory
    16 GB (8GBx2) G.SKILL TridentZ DDR4 3200 MHz
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated Digital Audio (S/PDIF)
    Monitor(s) Displays
    3 x 27" Asus VE278Q
    Screen Resolution
    1920x1080
    Hard Drives
    250GB Samsung 960 EVO M.2,
    256GB OCZ Vector,
    6TB WD Black WD6001FZWX
    8TB WD MyCloudEX2Ultra NAS
    PSU
    OCZ Series Gold OCZZ1000M 1000W
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    Thermaltake Core P3
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    Logitech wireless K800
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    Arris SB8200 cable modem,
    APC SMART-UPS RT 1000 XL - SURT1000XLI,
    Lumia 1520 phone
#9
Have you tried running sfc in Safe Mode ?

It's something to try anyway.
 

My Computer

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  • OS
    Windows 8.1.1 Pro with Media Center
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    System Manufacturer/Model Number
    Gateway
    CPU
    AMD K140 Cores 2 Threads 2 Name AMD K140 Package Socket FT1 BGA Technology 40nm
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    Manufacturer Gateway Model SX2110G (P0)
    Memory
    Type DDR3 Size 8192 MBytes DRAM Frequency 532.3 MHz
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    AMD High Definition Audio Device Realtek High Definition Audio USB Audio Device
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    Name 1950W on AMD Radeon HD 7310 Graphics Current Resolution 1366x768 pixels Work Resolution 1366x76
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tprothro1

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norcal

Posts
50
#10
1. even tho sfc reports that it can't "repair" these files, this claim seems to be misleading in that they don't appear to be damaged/corrupted. instead the problem seems more related to a service (for lack of a better term) not being able to reference these files, the service being the Microsoft-Windows-SKU-Foundation-Package-shell.

2. shawn, you commented "Since DISM was unable to repair the component store..." - actually dism didn't find any problems/issues. a dsim health check returns: no component store corruption detected. the operation completed successfully.

3. repair install looks interesting, i thought w8 did away with that in favor of refresh and reset, guess not... nonetheless i'm a little reluctant, even after reviewing the tutorial (very nice job btw). is it possible to do a system restore if the repair install didn't go as expected? would i have to reinstall wmc or would i just enter the wmc activation number instead of dvd activation number during the reinstall process? really don't like the idea of possibly having to reinstall my gpu drivers, it was somewhat of a pain to get them going perfectly.

4. i'll give sfc a shot in safe mode, can't hurt. again, as i mentioned, i'm not too concerned about the sfc report given my system is running like a champ and the indicated sfc issues don't seem to be anything much to worry about. i just don't like the idea that i now have to sift through the log file every time i run an sfc scan, to make sure that nothing new is logged on top of the current issue, know what i mean?
 

My Computer

System One

  • OS
    windows 8 pro
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    PC/Desktop
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    hp z1
    CPU
    xeon 1245
    Memory
    16gb
    Graphics Card(s)
    gtx 675m
    Monitor(s) Displays
    27"
    Screen Resolution
    2560x1440
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    several: ssd, hybrid, ide, etc.
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Saltgrass

New Member
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1,121
#11
Just some info in case it might help. I have a system that I just discovered was showing more than 100 unrepairable files by the SFC. Actually the SFC would not even complete the process and I never got the final evaluation message. Possibly because the system uses the Intel Smart Response Technology with a small SSD as a cache for the HDD, but not sure.

Anyway, I ran DISM with the /ScanHealth switch and it reported no Component Store corruption. When I ran it with the /RestoreHealth switch, it said the Component Store Corruption had been repaired. :think:

I ran the SFC again and it completed and the CBS.log showed no problems. I guess the point is, if you have not done so already, try running DISM with the /RestoreHealth switch..it may still be able to fix something.

I have installed the Pokki software you said you had tried...will post back if it seems to cause problems. I am a little concerned the Windows 8.1 upgrade might end up giving folks with the third party Start Menu software some problems. So some research might be in order.
 
Last edited:

My Computer

System One

  • OS
    Windows 8.1 x64
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    PC/Desktop
    System Manufacturer/Model Number
    Home Grown
    CPU
    i7 3770K
    Motherboard
    ASUS P8Z77 -v Pro, Z87-Expert
    Memory
    16 G
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    EVGA GTX 680 Classified (2)
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    Kingston SSD 240 GB

Brink

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mvp
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#12
Hello Saltgrass,

You mean with the /RestoreHealth switch instead of /RepairHealth right? :p
 

My Computer

System One

  • OS
    64-bit Windows 10
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Custom self built
    CPU
    Intel i7-8700K OC'd to 5 GHz
    Motherboard
    ASUS ROG Maximus XI Formula Z390
    Memory
    16 GB (8GBx2) G.SKILL TridentZ DDR4 3200 MHz
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated Digital Audio (S/PDIF)
    Monitor(s) Displays
    3 x 27" Asus VE278Q
    Screen Resolution
    1920x1080
    Hard Drives
    250GB Samsung 960 EVO M.2,
    256GB OCZ Vector,
    6TB WD Black WD6001FZWX
    8TB WD MyCloudEX2Ultra NAS
    PSU
    OCZ Series Gold OCZZ1000M 1000W
    Case
    Thermaltake Core P3
    Cooling
    Corsair Hydro H115i
    Keyboard
    Logitech wireless K800
    Mouse
    Logitech MX Master
    Internet Speed
    1 Gb/s Download and 35 Mb/s Upload
    Browser
    Internet Explorer 11
    Antivirus
    Malwarebyte Anti-Malware Premium
    Other Info
    Logitech Z625 speaker system,
    Logitech BRIO 4K Pro webcam,
    HP Color LaserJet Pro MFP M477fdn,
    Linksys EA9500 router,
    Arris SB8200 cable modem,
    APC SMART-UPS RT 1000 XL - SURT1000XLI,
    Lumia 1520 phone

Saltgrass

New Member
Pro User
Posts
1,121
#13
You're correct Brink, the one that actually does something. I will correct it in the post.

I was surprised the /ScanHealth did not show a message about the corruption, but I did not look at the log prior to doing the /RestoreHealth.
 

My Computer

System One

  • OS
    Windows 8.1 x64
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Home Grown
    CPU
    i7 3770K
    Motherboard
    ASUS P8Z77 -v Pro, Z87-Expert
    Memory
    16 G
    Graphics Card(s)
    EVGA GTX 680 Classified (2)
    Hard Drives
    Kingston SSD 240 GB

tprothro1

Member
Member
norcal

Posts
50
#14
roughly the same going on here - if i run dism /checkhealth or /scanhealth i get "no component store corruption detected. the operation completed successfully". yet if i run /restorehealth i get "the operation completed successfully. the component store corruption was repaired". lovely. in any case subsequent sfc scans continue to report "windows resource protection found corrupt files but was unable to fix some of them." log checks verify that they are always the same files (links actually) that i listed previously ("cannot repair member file(s)"). oh well...


 

My Computer

System One

  • OS
    windows 8 pro
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    hp z1
    CPU
    xeon 1245
    Memory
    16gb
    Graphics Card(s)
    gtx 675m
    Monitor(s) Displays
    27"
    Screen Resolution
    2560x1440
    Hard Drives
    several: ssd, hybrid, ide, etc.
    Case
    aio
    Browser
    maxthon
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Brink

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mvp
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#15
Robert,

Sometimes it may take running dism and SFC a few times with a restart between them to fully repair everything.

If everything still cannot be repaired, then usually the only options left are refresh, repair install, or reset. :(
 

My Computer

System One

  • OS
    64-bit Windows 10
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Custom self built
    CPU
    Intel i7-8700K OC'd to 5 GHz
    Motherboard
    ASUS ROG Maximus XI Formula Z390
    Memory
    16 GB (8GBx2) G.SKILL TridentZ DDR4 3200 MHz
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated Digital Audio (S/PDIF)
    Monitor(s) Displays
    3 x 27" Asus VE278Q
    Screen Resolution
    1920x1080
    Hard Drives
    250GB Samsung 960 EVO M.2,
    256GB OCZ Vector,
    6TB WD Black WD6001FZWX
    8TB WD MyCloudEX2Ultra NAS
    PSU
    OCZ Series Gold OCZZ1000M 1000W
    Case
    Thermaltake Core P3
    Cooling
    Corsair Hydro H115i
    Keyboard
    Logitech wireless K800
    Mouse
    Logitech MX Master
    Internet Speed
    1 Gb/s Download and 35 Mb/s Upload
    Browser
    Internet Explorer 11
    Antivirus
    Malwarebyte Anti-Malware Premium
    Other Info
    Logitech Z625 speaker system,
    Logitech BRIO 4K Pro webcam,
    HP Color LaserJet Pro MFP M477fdn,
    Linksys EA9500 router,
    Arris SB8200 cable modem,
    APC SMART-UPS RT 1000 XL - SURT1000XLI,
    Lumia 1520 phone

Vadikan

(*.*)
Power User
Posts
480
#16
Since these are not the actual system files, but basically like a backup, and only for shortcuts, there's really no need to worry about them.
In fact, they are system files. For example, in this case winsxs files are hardlinked to the Default profile files.

Code:
[PS <3> C:\..\Scripts] fsutil hardlink list "C:\Windows\WinSxS\amd64_microsoft-windows-explorer-shortcuts_31bf3856ad364e35_6.2.9200.16384_none_1081915a9ab044a8\01 - Command Prompt.lnk"
\Users\Default\AppData\Local\Microsoft\Windows\WinX\Group3\01 - Command Prompt.lnk
\Windows\WinSxS\amd64_microsoft-windows-explorer-shortcuts_31bf3856ad364e35_6.2.9200.16384_none_1081915a9ab044a8\01 - Command Prompt.lnk
Therefore, when you create a new user account, these files are used (in this case, for the Win+X menu). In particular, they are copied to the new user profile.

Since DISM was unable to repair the component store, the only option to repair them would be to do a repair install or refresh Windows 8.
DISM won't repair corrupted system files. If /ScanHealth says it's OK, then DISM is not the way to go for repair, but SFC is. If SFC can't restore files, repair install indeed should take care of it. But there's an alternative way, if you have the installation disk.

Here's an outline, but I'm sure tutorials are available.

1. Take ownership / write access to the corrupted files
2. Mount install.wim with DISM (or open it with 7-zip).
3. Copy files from the mounted install.wim to the winsxs folder.
 

My Computer

System One

  • OS
    Windows 8 Pro x64
    Computer type
    Laptop
    System Manufacturer/Model Number
    HP Pavilion dv7t (17.3'', i7-2630QM, HD 6770M 1Gb, 8Gb RAM, 2 [email protected] + 1 [email protected])

tprothro1

Member
Member
norcal

Posts
50
#17
Vadikan said:
If SFC can't restore files, repair install indeed should take care of it. But there's an alternative way, if you have the installation disk.

Here's an outline, but I'm sure tutorials are available.

1. Take ownership / write access to the corrupted files
2. Mount install.wim with DISM (or open it with 7-zip).
3. Copy files from the mounted install.wim to the winsxs folder.
per your post i simply 7-zipped the install.wim file (from the backup copy of my win8 dvd on my storage drive) and then copied/pasted the files in question. baraboom, back in business - scf now reports: windows resource protection did not find any integrity violations.

interestingly, dism /restorehealth still reports "the component store corruption was repaired" even tho /checkhealth and /scanhealth report "no component store corruption detected.". so what's the deal on this, does /restorehealth always report that the component store corruption was repaired whenever it's executed? whatever the case, thanks very much for your post, much appreciated!
 

My Computer

System One

  • OS
    windows 8 pro
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    hp z1
    CPU
    xeon 1245
    Memory
    16gb
    Graphics Card(s)
    gtx 675m
    Monitor(s) Displays
    27"
    Screen Resolution
    2560x1440
    Hard Drives
    several: ssd, hybrid, ide, etc.
    Case
    aio
    Browser
    maxthon
    Antivirus
    defender/ mbam pro

Vadikan

(*.*)
Power User
Posts
480
#18
I'm glad you solved the SFC mystery :) Make sure you restore NT Service\TrustedInstaller as the owner of the file/folder.

As for dism, please post the zipped \Windows\Logs\DISM\dism.log and \Windows\Logs\CBS\CBS.log just in case.
 

My Computer

System One

  • OS
    Windows 8 Pro x64
    Computer type
    Laptop
    System Manufacturer/Model Number
    HP Pavilion dv7t (17.3'', i7-2630QM, HD 6770M 1Gb, 8Gb RAM, 2 [email protected] + 1 [email protected])

Saltgrass

New Member
Pro User
Posts
1,121
#19
DISM won't repair corrupted system files. If /ScanHealth says it's OK, then DISM is not the way to go for repair, but SFC is.
Based on my experience, this statement does not appear to be accurate. Why it would not repair the OP's files eludes me, since the same links were shown in my sfcdetails.txt listing.

There may be something going on more that just the OP's experience. I have 2 Windows 8 systems. Originally the second system showed bad files and DISM repaired them. At the same time, the first system checked fine with a SFC.

Today, the first system is showing bad files, and many of them. Again, like the second system, the SFC would not complete even though it did say it was 100 percent complete, but no final message was given. As far as I know, all I have done on this system is to install 3 important updates that showed up. I have run Malwarebytes and MSE to check for viruses, but nothing found.

It is very unlikely that over 100 files would go bad at the same time. But something the SFC is looking at makes it think so. DISM seems to be able to repair whatever that something is.
 

My Computer

System One

  • OS
    Windows 8.1 x64
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Home Grown
    CPU
    i7 3770K
    Motherboard
    ASUS P8Z77 -v Pro, Z87-Expert
    Memory
    16 G
    Graphics Card(s)
    EVGA GTX 680 Classified (2)
    Hard Drives
    Kingston SSD 240 GB
#20
Today, the first system is showing bad files, and many of them. Again, like the second system, the SFC would not complete even though it did say it was 100 percent complete, but no final message was given.

It is very unlikely that over 100 files would go bad at the same time. But something the SFC is looking at makes it think so. DISM seems to be able to repair whatever that something is.
When sfc got to 100% it was NOT done.
I know this from personal experience.

I just let it set a while (about 15 minutes or so) & it completed saying it wasn't able to fix some files.

I ran DISM & it said it fixed things.
I rebooted because DISM had gone to Microsoft & got an update for me.
I know that because a few hours before I had gone to Microsoft Update & there were no updates.

I ran sfc AGAIN & it reported no integrity violations.
 

My Computer

System One

  • OS
    Windows 8.1.1 Pro with Media Center
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Gateway
    CPU
    AMD K140 Cores 2 Threads 2 Name AMD K140 Package Socket FT1 BGA Technology 40nm
    Motherboard
    Manufacturer Gateway Model SX2110G (P0)
    Memory
    Type DDR3 Size 8192 MBytes DRAM Frequency 532.3 MHz
    Graphics Card(s)
    ATI AMD Radeon HD 7310 Graphics
    Sound Card
    AMD High Definition Audio Device Realtek High Definition Audio USB Audio Device
    Monitor(s) Displays
    Name 1950W on AMD Radeon HD 7310 Graphics Current Resolution 1366x768 pixels Work Resolution 1366x76
    Screen Resolution
    Current Resolution 1366x768 pixels Work Resolution 1366x768 pixels
    Hard Drives
    AMD K140
    Cores 2
    Threads 2
    Name AMD K140
    Package Socket FT1 BGA
    Technology 40nm
    Specification AMD E1-1200 APU with Radeon HD Graphics
    Family F
    Extended Family 14
    Model 2
    Extended Model 2
    Stepping 0
    Revision ON-C0
    Instruction
    Browser
    Opera 24.0
    Antivirus
    Avast Internet Security