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Several BSODs with a new Lenovo Z510 Laptop


seifsg

New Member
Posts
5
#1
Hello,

I noticed that many people have found solutions to their problems in these forums. I hope I get mine fixed too.

Well I bought a new laptop Lenovo Z510 with 16GB of RAM already and it seems that I am dealing with tons of problems. I got it back to warranty they changed the RAM and the situation seems to have improved significantly.

But even with that I still have faced several BSODs and a lot of problems in the event viewer plus to random crashes for some some apps like firefox.

I attached the files hoping that we get this one sorted.


Thank you very very much.
 

My Computer

System One

  • OS
    Windows 8.1 64bit
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Lenovo Z510
    CPU
    I7-4702QM
    Memory
    16GB
    Graphics Card(s)
    Nvidia GT740M
    Hard Drives
    1To + 8 Gb SSD

blueelvis

OMG Debugger!
VIP Member
Pro User
India

Posts
2,097
#2
Hi seifsg and welcome to the forums ^_^,

First of all, thanks for your kind words, we try our best to help users solve their problems ^_^.

I have analyzed your Dump files and below has been provided an analysis for informative purposes :-
Code:
**************************Tue Jun 17 15:40:28.503 2014 (UTC + 5:30)**************************Probably caused by : NETIO.SYS ( NETIO!IndexListEnum+261 )
 
BugCheck 1E, {ffffffffc000001d, fffff80000e11091, ffffd000380811e8, ffffd000380809f0}
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000001E]KMODE_EXCEPTION_NOT_HANDLED (1e)[/url]
 
BUGCHECK_STR:  0x1E_c000001d
 
PROCESS_NAME:  BitTorrent.exe
 
FAILURE_BUCKET_ID:  0x1E_c000001d_BAD_IP_NETIO!IndexListEnum
 
MaxSpeed:     2200
 
CurrentSpeed: 2195
 
  BIOS Version                  8DCN26WW
 
  BIOS Release Date             09/23/2013
 
  Manufacturer                  LENOVO
 
  Product Name                  20287
 
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Jun 17 01:23:55.361 2014 (UTC + 5:30)**************************
Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+457ba )
 
BugCheck FC, {fffff90140a2a210, abc000015e081863, ffffd0002487aa30, 2}
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x000000FC]ATTEMPTED_EXECUTE_OF_NOEXECUTE_MEMORY (fc)[/url]
 
BUGCHECK_STR:  0xFC
 
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
 
PROCESS_NAME:  bdagent.exe
 
FAILURE_BUCKET_ID:  0xFC_nt!_??_::FNODOBFM::_string_
 
MaxSpeed:     2200
 
CurrentSpeed: 2195
 
  BIOS Version                  8DCN26WW
 
  BIOS Release Date             09/23/2013
 
  Manufacturer                  LENOVO
 
  Product Name                  20287
 
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Jun 16 05:19:18.445 2014 (UTC + 5:30)**************************
Probably caused by : win32k.sys ( win32k!ValidateHwndEx+c5 )
 
BugCheck 3B, {c0000005, fffff960001dba35, ffffd0003a062f60, 0}
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000003B]SYSTEM_SERVICE_EXCEPTION (3b)[/url]
 
BUGCHECK_STR:  0x3B
 
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
 
PROCESS_NAME:  mmc.exe
 
FAILURE_BUCKET_ID:  0x3B_win32k!ValidateHwndEx
 
MaxSpeed:     2200
 
CurrentSpeed: 2195
 
  BIOS Version                  8DCN26WW
 
  BIOS Release Date             09/23/2013
 
  Manufacturer                  LENOVO
 
  Product Name                  20287
 
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
If we check the blamed modules, we get the Windows Components blamed. Now, since the chance of Windows components being at fault is extremely low, it means that something else drove it into fault. One of the components blamed is the NETIO.sys which handles the Network in Windows to be precise. This means that some application fiddling with the Network caused the bugcheck.
Below is a list of drivers which you must update.
Code:
**************************Tue Jun 17 15:40:28.503 2014 (UTC + 5:30)**************************
[B][U]ew_usbenumfilter.sys        Sat Mar 20 08:38:08 2010 (4BA43C18)[/U][/B]
[B][U]ewusbmdm.sys                Tue Aug 16 14:47:45 2011 (4E4A35B9)[/U][/B]
[B][U]ew_jubusenum.sys            Fri Sep  9 09:21:01 2011 (4E698D25)[/U][/B]
[B][U]ewusbwwan.sys               Mon Nov 28 13:23:32 2011 (4ED33DFC)[/U][/B]
bdvedisk.sys                Thu Sep 27 19:07:29 2012 (50645699)
bdfwfpf.sys                 Wed Oct 17 17:42:10 2012 (507EA09A)
avchv.sys                   Wed Oct 31 22:35:22 2012 (50915A52)
AcpiVpc.sys                 Sun Feb 17 07:22:02 2013 (512037C2)
btmaux.sys                  Tue Apr 23 16:58:02 2013 (51767042)
Rt630x64.sys                Fri Jun 21 14:59:10 2013 (51C41CE6)
Apfiltr.sys                 Mon Jul  1 06:28:35 2013 (51D0D43B)
TeeDriverx64.sys            Wed Jul  3 00:08:08 2013 (51D31E10)
VMNET.SYS                   Fri Jul 19 01:12:50 2013 (51E8453A)
vmnetbridge.sys             Fri Jul 19 01:13:47 2013 (51E84573)
vsock.sys                   Thu Aug  1 08:16:10 2013 (51F9CBF2)
dump_iaStorA.sys            Fri Aug  2 07:09:52 2013 (51FB0DE8)
iaStorA.sys                 Fri Aug  2 07:09:52 2013 (51FB0DE8)
[U][B]trufos.sys                  Wed Aug  7 16:16:25 2013 (52022581)[/B][/U]
btmhsf.sys                  Mon Aug 19 13:51:07 2013 (5211D573)
RTKVHD64.sys                Wed Aug 21 10:18:22 2013 (52144696)
intelppm.sys                Thu Aug 22 14:16:35 2013 (5215CFEB)
gzflt.sys                   Fri Aug 23 16:18:49 2013 (52173E11)
ibtusb.sys                  Tue Sep 10 23:37:42 2013 (522F5FEE)
NETwbw02.sys                Thu Sep 19 13:10:12 2013 (523AAA5C)
nvlddmkm.sys                Tue Oct 29 03:08:03 2013 (526ED93B)
nvpciflt.sys                Tue Oct 29 03:08:28 2013 (526ED954)
[B][U]bdfndisf6.sys               Wed Nov 13 19:05:12 2013 (52838010)[/U][/B]
[B][U]avc3.sys                    Mon Dec  2 15:07:41 2013 (529C54E5)[/U][/B]
[B][U]avckf.sys                   Mon Dec  2 15:09:31 2013 (529C5553)[/U][/B]
hcmon.sys                   Fri Feb 28 08:10:28 2014 (530FF71C)
iwdbus.sys                  Fri Mar 14 03:29:14 2014 (53222A32)
vmnetuserif.sys             Tue Apr 15 03:37:57 2014 (534C5C3D)
vmx86.sys                   Tue Apr 15 05:01:39 2014 (534C6FDB)
igdkmd64.sys                Sat May 17 09:47:35 2014 (5376E2DF)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Jun 16 05:19:18.445 2014 (UTC + 5:30)**************************
gzflt.sys                   Thu Oct  4 17:00:19 2012 (506D734B)
[B][U]trufos.sys                  Wed Mar  6 17:17:58 2013 (51372CEE)[/U][/B]
[U][B]bdfndisf6.sys               Tue Apr  9 19:15:26 2013 (51641B76)[/B][/U]
[U][B]avc3.sys                    Fri Jul 19 19:08:03 2013 (51E9413B)[/B][/U]
[U][B]avckf.sys                   Fri Jul 19 19:11:15 2013 (51E941FB)[/B][/U]
iwdbus.sys                  Thu Jul 25 06:36:12 2013 (51F07A04)
nvlddmkm.sys                Sun Aug 18 23:51:08 2013 (52111094)
nvpciflt.sys                Sun Aug 18 23:51:33 2013 (521110AD)
igdkmd64.sys                Tue Sep 17 05:38:54 2013 (52379D96)
http://www.carrona.org/drivers/driver.php?id=ew_usbenumfilter.sys
http://www.carrona.org/drivers/driver.php?id=ewusbmdm.sys
http://www.carrona.org/drivers/driver.php?id=ew_jubusenum.sys
ewusbwwan.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=bdvedisk.sys
http://www.carrona.org/drivers/driver.php?id=bdfwfpf.sys
http://www.carrona.org/drivers/driver.php?id=avchv.sys
http://www.carrona.org/drivers/driver.php?id=AcpiVpc.sys
http://www.carrona.org/drivers/driver.php?id=btmaux.sys
http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
http://www.carrona.org/drivers/driver.php?id=Apfiltr.sys
http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys
http://www.carrona.org/drivers/driver.php?id=VMNET.SYS
http://www.carrona.org/drivers/driver.php?id=vmnetbridge.sys
http://www.carrona.org/drivers/driver.php?id=vsock.sys
http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=trufos.sys
http://www.carrona.org/drivers/driver.php?id=btmhsf.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=gzflt.sys
http://www.carrona.org/drivers/driver.php?id=ibtusb.sys
http://www.carrona.org/drivers/driver.php?id=NETwbw02.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=nvpciflt.sys
http://www.carrona.org/drivers/driver.php?id=bdfndisf6.sys
http://www.carrona.org/drivers/driver.php?id=avc3.sys
http://www.carrona.org/drivers/driver.php?id=avckf.sys
http://www.carrona.org/drivers/driver.php?id=hcmon.sys
http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
http://www.carrona.org/drivers/driver.php?id=vmnetuserif.sys
http://www.carrona.org/drivers/driver.php?id=vmx86.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
http://www.carrona.org/drivers/driver.php?id=gzflt.sys
http://www.carrona.org/drivers/driver.php?id=trufos.sys
http://www.carrona.org/drivers/driver.php?id=bdfndisf6.sys
http://www.carrona.org/drivers/driver.php?id=avc3.sys
http://www.carrona.org/drivers/driver.php?id=avckf.sys
http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=nvpciflt.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys

Now, the drivers I have highlighted must be dealt with before we proceed further in case the problem still continues. The "ew_jubusenum.sys" belongs to the HUAWEI software which is pretty old according to the Dump File. Furthermore, there is presence of Bitdefender Antivirus which dates back to 2012 which is pretty old. According to me, both of them are conflicting with each other.

So, please update the Huawei software and remove the Bitdefender using this **TOOL**.

Please do post back here, in case the problem is still there. ^_^
 

My Computer

System One

  • OS
    Windows 8.1 Industry Pro B-)
    Computer type
    Laptop
    System Manufacturer/Model Number
    Toshiba
    CPU
    Core I5 2430M @ 2.4GHz
    Memory
    8 GB DDR3 @ 1600MHz Dual Channel ^_^
    Graphics Card(s)
    Intel HD 3000 B-)
    Screen Resolution
    1366x768
    Hard Drives
    Toshiba 500 GB
    Browser
    Google Chrome
    Antivirus
    Windows Defender & Common Sense!

seifsg

New Member
Posts
5
#3
Well that was a really great reply! Appreciated !

The thing is, I have two other laptops(not of the same model) , with the same windows version(windows 8.1 x64) and the same set of software installed such as the HUAWEI and the Bitdefender. They all work in harmony and peace. Could the software installed have problems because of this laptop specific model(drivers ) ?

And for the drivers, I installed all the available drivers from the manufacturer web site.

I bought it a week ago online from a well known webstore in the country, it came preinstalled, and with a lot of problems, so I had to send it back to them, then they claim to have changed the RAM and send it back to me, it come working but unstable showing these errors, should I send it back again to them or this is completely a software problem and not related to hardware.

Thank you very much already, I really appreciate and high value the work you do .
 

My Computer

System One

  • OS
    Windows 8.1 64bit
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Lenovo Z510
    CPU
    I7-4702QM
    Memory
    16GB
    Graphics Card(s)
    Nvidia GT740M
    Hard Drives
    1To + 8 Gb SSD

blueelvis

OMG Debugger!
VIP Member
Pro User
India

Posts
2,097
#4
Hi Seifsg,

At this point, I cannot say whether this is a Hardware issue but my guess would be that this is a software conflict. I would first ask you to follow the above advice and do the needful.

Although keep us updated here on how it goes ^_^
 

My Computer

System One

  • OS
    Windows 8.1 Industry Pro B-)
    Computer type
    Laptop
    System Manufacturer/Model Number
    Toshiba
    CPU
    Core I5 2430M @ 2.4GHz
    Memory
    8 GB DDR3 @ 1600MHz Dual Channel ^_^
    Graphics Card(s)
    Intel HD 3000 B-)
    Screen Resolution
    1366x768
    Hard Drives
    Toshiba 500 GB
    Browser
    Google Chrome
    Antivirus
    Windows Defender & Common Sense!

seifsg

New Member
Posts
5
#5
Hi Seifsg,

At this point, I cannot say whether this is a Hardware issue but my guess would be that this is a software conflict. I would first ask you to follow the above advice and do the needful.

Although keep us updated here on how it goes ^_^

Bad news ... That did not work, I followed almost every step, I used some apps to check for my drivers, and I tried to remove unused ones, things got a little bit messy trying to install drivers that aren't provided by the manufacturer like Nvidia installing 3D Vision while my card doesn't support it, I even have problem with video games not playing sound.
New errors are appearing in the event viewer.Flash player and other apps are crashing randomly...
The weird thing that this more likely related to RAM, while the test is showing positive, could it be related to RAM voltage ?
Both RAMs are 1.5V and when I was researching in some forums, someone said that a Lenovo laptop with a Haswell CPU doesn't support 1.5V RAMs and it needs to be 1.35V RAMs.
Also when I sent it back to warranty I don't know if they have changed both RAMs or a single one, I guess that I bought a laptop with both RAMs not working, could that be a possibility ?
I am attaching a new dumb report file.
 

My Computer

System One

  • OS
    Windows 8.1 64bit
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Lenovo Z510
    CPU
    I7-4702QM
    Memory
    16GB
    Graphics Card(s)
    Nvidia GT740M
    Hard Drives
    1To + 8 Gb SSD

seifsg

New Member
Posts
5
#6
New dumb files, new errors to analyze(VERIFIER ENABLED). Any ideas what could be the problem?
Thank you
 

My Computer

System One

  • OS
    Windows 8.1 64bit
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Lenovo Z510
    CPU
    I7-4702QM
    Memory
    16GB
    Graphics Card(s)
    Nvidia GT740M
    Hard Drives
    1To + 8 Gb SSD