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Setting up Live email account 'destroyed' my local account


arachnaut

New Member
Power User
Sunnyvale, CA USA

Posts
282
#1
I installed Windows 8 on Christmas Day and I skipped the email account setup parts. I never used any APPS yet, in fact I removed everything app-related from my start screen including notifications, etc.

I have used the Classic Shell so far, but today I thought I'd set up the Live email account login.

While I was setting up the app account I kept getting emails from the live account manager to confirm what I was doing and I confirmed each one.

The last thing it asked to 'Trust this PC'. I did so and my machine name appeared on my Microsoft account profile page under "Trusted PC".

But when I restarted I could no longer log in with my local account or the new Live email account. :cry:

I logged in as Administrator and saw that my local account name was changed from my username to <[email protected]>, my live account ID. It would not allow Administrator to change the account name or my password.

I tried to log in with the email and Live password, but it said I could not log in with his PC and that I need to resolve the issue with the live account on-line.

I had a password reset disk (USB drive) and I used it. It started up the reset wizard and I put back my old password. It finished with no error but I still could not log in.

Finally, I logged in as Administrator and restored my Acronis system image from yesterday. Then everything was back to normal.

I have no idea what happened, I was very careful doing each of these steps.

I see a clue, though, on the Microsoft account page in the Trusted PC area is says:

"To add a trusted PC to your account, you need to access your account using Internet Explorer and have Windows Live Essentials installed."​

I was using Chrome to set this up and I don't have Live Essentials installed. There was no indication in the set up that this was required. But, at any rate, it still listed my machine name as trusted, so what does that tell you?
 

My Computer

System One

  • OS
    Windows 8.1 Pro with Media Center (64-bit)
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Custom-build
    CPU
    Intel Core i7-2600K @ 4.3 GHz
    Motherboard
    ASUS P8P67 PRO Rev 3.0
    Memory
    16 GB G.SKILL Ripjaws X DDR3 SDRAM DDR3 1600 (4 banks 4GB DIMM DDR3 8-8-8-24 5-32-12-7 1T 1.5V)
    Graphics Card(s)
    NVIDIA GeForce GT 440
    Sound Card
    Firewire Focusrite Saffire Pro 14
    Monitor(s) Displays
    LG W2353V
    Screen Resolution
    1920x1080
    Hard Drives
    2 of Seagate Barracuda XT ST32000641AS (2TB ea.);
    1 of Seagate Barracuda Green ST2000DL003 (2TB);
    1 of Hitachi Deskstar HDS722020ALA330 (2TB);
    2 of Seagate Desktop ST4000DM000-1F2168 (4TB)
    PSU
    Corsair AX850 Gold
    Case
    Cooler Master HAF 932 Advanced
    Cooling
    ThermalTake Silent 1156
    Keyboard
    Logitech K520
    Mouse
    Logitech M310
    Internet Speed
    7Mbps
    Browser
    Chrome
    Antivirus
    Kaspersky
    Other Info
    Event Studio Precision 6 powered audio monitors;
    Boston Acoustics CS Sub 10 Powered Subwoofer;
    NI Kore controller;
    NI Maschine controller;
    M-Audio Axiom 61 keyboard controller; expression pedal; sustain pedal;

    ... and tons of audio software ...

    I also keep two USB 3 thumb drives (A: and B:) attached with boot recovery and security stuff that I can boot into from BIOS in case of emergency

Tepid

Vapor
Power User
Posts
835
#2
What exact steps did you take when creating the live account?

Was this a new account? or did you use the switch to a Microsoft account?

I could not tell you what happened.

I have several Local and Live accounts on my system for testing, and I do not have Live Essentials installed
All of my accounts work perfectly. And across PC's, as I have a desktop also setup with a couple of different and same accounts.

It is possible that Chrome caused an issue. and it is possible you need Live Essentials to use chrome properly. I don't know as I forbid Chrome being installed on any of my PC's.
 

My Computer

System One

  • OS
    Win 8.1 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Self Built
    CPU
    I7-3770K
    Motherboard
    ASUS SABERTOOTH Z77
    Memory
    CORSAIR 8GB 2X4 D3 1866
    Graphics Card(s)
    EVGA GTX680 4GB
    Monitor(s) Displays
    ASUS 24" LED VG248QE
    Hard Drives
    SAMSUNG E 256GB SSD 840 PRO -
    SAMSUNG E 120GB SSD840 -
    SEAGATE 1TB PIPELINE
    PSU
    CORSAIR GS800
    Case
    CORSAIR 600T
    Cooling
    CORSAIR HYDRO H100I LIQUID COOLER
    Keyboard
    THERMALTA CHALLENGER ULT GAME-KYBRD
    Mouse
    RAZER DEATHADDER GAME MS BLK-ED
    Antivirus
    Windows Defender
    Other Info
    APC 1000VA -
    LGELECOEM LG 14X SATA BD BURNER -
    CORSAIR SP120 Fans x 3 -
    NZXT 5.25 USB3 BAY CARD READER -
    HAUPPAUGE COLOSSUS

arachnaut

New Member
Power User
Sunnyvale, CA USA

Posts
282
#3
I did the following:
I went to the page shown below and clicked the switch button.
I don't remember each step I followed but there were several prompts followed by email confirmations to OK.
The Live account I used was the one I used before for Microsoft stuff, like hotmail, skydrive, forum posts, etc.
Switch.png
 

My Computer

System One

  • OS
    Windows 8.1 Pro with Media Center (64-bit)
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Custom-build
    CPU
    Intel Core i7-2600K @ 4.3 GHz
    Motherboard
    ASUS P8P67 PRO Rev 3.0
    Memory
    16 GB G.SKILL Ripjaws X DDR3 SDRAM DDR3 1600 (4 banks 4GB DIMM DDR3 8-8-8-24 5-32-12-7 1T 1.5V)
    Graphics Card(s)
    NVIDIA GeForce GT 440
    Sound Card
    Firewire Focusrite Saffire Pro 14
    Monitor(s) Displays
    LG W2353V
    Screen Resolution
    1920x1080
    Hard Drives
    2 of Seagate Barracuda XT ST32000641AS (2TB ea.);
    1 of Seagate Barracuda Green ST2000DL003 (2TB);
    1 of Hitachi Deskstar HDS722020ALA330 (2TB);
    2 of Seagate Desktop ST4000DM000-1F2168 (4TB)
    PSU
    Corsair AX850 Gold
    Case
    Cooler Master HAF 932 Advanced
    Cooling
    ThermalTake Silent 1156
    Keyboard
    Logitech K520
    Mouse
    Logitech M310
    Internet Speed
    7Mbps
    Browser
    Chrome
    Antivirus
    Kaspersky
    Other Info
    Event Studio Precision 6 powered audio monitors;
    Boston Acoustics CS Sub 10 Powered Subwoofer;
    NI Kore controller;
    NI Maschine controller;
    M-Audio Axiom 61 keyboard controller; expression pedal; sustain pedal;

    ... and tons of audio software ...

    I also keep two USB 3 thumb drives (A: and B:) attached with boot recovery and security stuff that I can boot into from BIOS in case of emergency

arachnaut

New Member
Power User
Sunnyvale, CA USA

Posts
282
#4
During the process I received about 10 emails from Microsoft asking me to verify various things and add phone numbers, etc.
Here is an example of three of them:

phone.png

PC.png

verify.png
 

My Computer

System One

  • OS
    Windows 8.1 Pro with Media Center (64-bit)
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Custom-build
    CPU
    Intel Core i7-2600K @ 4.3 GHz
    Motherboard
    ASUS P8P67 PRO Rev 3.0
    Memory
    16 GB G.SKILL Ripjaws X DDR3 SDRAM DDR3 1600 (4 banks 4GB DIMM DDR3 8-8-8-24 5-32-12-7 1T 1.5V)
    Graphics Card(s)
    NVIDIA GeForce GT 440
    Sound Card
    Firewire Focusrite Saffire Pro 14
    Monitor(s) Displays
    LG W2353V
    Screen Resolution
    1920x1080
    Hard Drives
    2 of Seagate Barracuda XT ST32000641AS (2TB ea.);
    1 of Seagate Barracuda Green ST2000DL003 (2TB);
    1 of Hitachi Deskstar HDS722020ALA330 (2TB);
    2 of Seagate Desktop ST4000DM000-1F2168 (4TB)
    PSU
    Corsair AX850 Gold
    Case
    Cooler Master HAF 932 Advanced
    Cooling
    ThermalTake Silent 1156
    Keyboard
    Logitech K520
    Mouse
    Logitech M310
    Internet Speed
    7Mbps
    Browser
    Chrome
    Antivirus
    Kaspersky
    Other Info
    Event Studio Precision 6 powered audio monitors;
    Boston Acoustics CS Sub 10 Powered Subwoofer;
    NI Kore controller;
    NI Maschine controller;
    M-Audio Axiom 61 keyboard controller; expression pedal; sustain pedal;

    ... and tons of audio software ...

    I also keep two USB 3 thumb drives (A: and B:) attached with boot recovery and security stuff that I can boot into from BIOS in case of emergency

Tepid

Vapor
Power User
Posts
835
#5
Ok,, so, you changed your Local Account to a Microsoft Account.
Most likely, Chrome broke it. I would point my finger at Chrome every time.
 

My Computer

System One

  • OS
    Win 8.1 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Self Built
    CPU
    I7-3770K
    Motherboard
    ASUS SABERTOOTH Z77
    Memory
    CORSAIR 8GB 2X4 D3 1866
    Graphics Card(s)
    EVGA GTX680 4GB
    Monitor(s) Displays
    ASUS 24" LED VG248QE
    Hard Drives
    SAMSUNG E 256GB SSD 840 PRO -
    SAMSUNG E 120GB SSD840 -
    SEAGATE 1TB PIPELINE
    PSU
    CORSAIR GS800
    Case
    CORSAIR 600T
    Cooling
    CORSAIR HYDRO H100I LIQUID COOLER
    Keyboard
    THERMALTA CHALLENGER ULT GAME-KYBRD
    Mouse
    RAZER DEATHADDER GAME MS BLK-ED
    Antivirus
    Windows Defender
    Other Info
    APC 1000VA -
    LGELECOEM LG 14X SATA BD BURNER -
    CORSAIR SP120 Fans x 3 -
    NZXT 5.25 USB3 BAY CARD READER -
    HAUPPAUGE COLOSSUS