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Serious windows 8 bug - issue reverting updates

snadge

Member
Member
Hi

I work for one of the biggest PC retailers in the UK, everyday i setup counltess laptop and towers, these include pre-set up ones that are ready to use when the customer buys and also software setups for customers (such as personlisation, backup to usb, install all updates, create user names and email addresses, install office and anti-virus and register them)

now on most of the laptops (and it only happens on windows 8) is that when its installed all updates in windows then it needs restarting, what happens is it gets to 99% (on the boot screen) and then states "failure to configure updates. reversing changes please wait!) again this is during reboot and not within windows itself...also happens when using LAN

n21Ya3G.jpg

this can take as long as 1 hour, sometimes more - the strange thing is though is AFTER its happened 9/10 if you retry it and download and install all the updates it will work..its rare it doesn't on the 2nd try

Now this seems to happen more on ASUS LENOVO and SONY laptops and some HP's - the rest like COMAPQ, PACKARD BELL and ACER seen to be ok...as far as i can recall, i only work part-time but its all I do and have done so for 9 months, at xmas 2013 I setup some 400 laptops, and probably do about 30 per week currently, these are all fresh from manufacturers and need setting up.

to me it seems to be some bug in the windows 8 software - MS have confirmed this happens but their only advice is to use system restore or reset...thats passing the buck rather than finding a fix as Im alsmost certain its a fault in windows8

# can anyone help shine some light on this issue>?


when I look online there are litterally hundreds of users with same problem...not too mention customers who didnt buy a setup and brought it back later with the same fault.

Iam looking to get too the bottom of this and wondered if some EF experts could help?

many thanks __________________
 
Last edited:

My Computer

System One

  • OS
    Windows 8.1 Pro x64
    Computer type
    PC/Desktop
    CPU
    Intel 3470 @ 3.67Ghz
    Motherboard
    Gigabyte H77
    Memory
    8Gb Crucial Ballistix Sport @ 1616Mhz 8-8-8
    Graphics Card(s)
    Gigabyte GTX650 @ 1.1Ghz
    Sound Card
    Via HD 7.1 108db SNR
    Monitor(s) Displays
    LG Flatron 19"
    Screen Resolution
    1440x900
    Hard Drives
    1 x 250Gb Samsung EVO 850 (520,500,90,000,0.44ms)
    500Gb Seagate HDD
    PSU
    XFX 450 Pro Core Edition
    Cooling
    Arctic Freezer Pro
    Keyboard
    wifi combo Q-Connect
    Internet Speed
    16Mbps
    Browser
    Chrome
    Antivirus
    Private Firewall + WinPatrol

hawkman

New Member
Member
Hi Snadge,
had this issue on my Asus lappy took about 2/3 hours to reset.
didn't bother looking for a reason but there might possibly be answer in the events log.
(windows>application or setup)

Roy
 

My Computer

System One

  • OS
    8.1 x64
    Computer type
    Laptop
    System Manufacturer/Model
    x55a asus
    Antivirus
    bitdefender
    Other Info
    this laptop was/is still posted on asus website as W7

snadge

Member
Member
unofrtunately we dont have time to trawl the logs due to how busy we are...though i may try next time...but its catching it before a colleague restarts the updates

this is what it says (during reboot)

n21Ya3G.jpg
 

My Computer

System One

  • OS
    Windows 8.1 Pro x64
    Computer type
    PC/Desktop
    CPU
    Intel 3470 @ 3.67Ghz
    Motherboard
    Gigabyte H77
    Memory
    8Gb Crucial Ballistix Sport @ 1616Mhz 8-8-8
    Graphics Card(s)
    Gigabyte GTX650 @ 1.1Ghz
    Sound Card
    Via HD 7.1 108db SNR
    Monitor(s) Displays
    LG Flatron 19"
    Screen Resolution
    1440x900
    Hard Drives
    1 x 250Gb Samsung EVO 850 (520,500,90,000,0.44ms)
    500Gb Seagate HDD
    PSU
    XFX 450 Pro Core Edition
    Cooling
    Arctic Freezer Pro
    Keyboard
    wifi combo Q-Connect
    Internet Speed
    16Mbps
    Browser
    Chrome
    Antivirus
    Private Firewall + WinPatrol

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