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Seemingly Random System Crashes, No BSOD just Colour.


Posts
1
#1
So basically my system is crashing at seemingly random points (games, desktop, programs...anytime) even though the system appears to be ok.

I've updated all drivers, ran memtest, even ran prime95 (was oc'ing recently but the crashes were happening before that) and everything checks out.

My rig is as follows:
  • Windows 8.1 Pro
  • Asus Crosshair V Formula (latest bios)
  • 16gb CMX8GX3M2A2000C9 XMS3 (4x 4GB, running at 2071mhz)
  • AMD HD7970
  • AMD FX8150 (oc'd to 4.2ghz)
  • 2x OCZ Agility 3's in Raid0

This crash has happened a few times before the overclock as well as after, previous to installing 8.1 (upgraded from 8) the overclock was running stable for nearly 3 months. I rarely go over 60c and have been able to run prime95 for long periods of time during testing it without problems, as I said the crash happens at stock speeds too! So in short I don't think its related to the OC.

I have windows set to a minidump but when the crash happens I don't get the BSOD screen but rather just a screen in a random colour.

Tearing my hair out trying to figure out the problem, any help would be appreciated. Attached the .zip of Grab All from the diag tool!

Thanks,
Dave
 

My Computer

System One

  • OS
    Windows 8.1 Pro

usasma

Mr. Cranky Pants
VIP Member
Guru
Posts
5,139
#2
While the crash may not be related to the overclock, there's no telling what the overclock does to the test results - so please remove any overclock while we're testing. Feel free to resume the overclock once the system has been stabilized.

This screams VIDEO to me:
I have windows set to a minidump but when the crash happens I don't get the BSOD screen but rather just a screen in a random colour.
Start with the video stress tests here (and do the other diagnostics just in case - feel free to skip memtest and Prime95 as you've run them already): Hardware Diagnostics

Please remove HotSpotShield - it is known to cause BSOD's on some Windows systems.

You have more than 3 hard drives. What is the make/model/wattage and age of your Power Supply?

Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Windows systems (mostly due to the sptd.sys driver, although I have seen dtsoftbus01.sys blamed on several occasions).
Please un-install the program, then use the following free tool to ensure that the troublesome sptd.sys driver is removed from your system (pick the 32 or 64 bit system depending on your system's configuration): [DEL] DuplexSecure - FAQ [/DEL] Link broken as of 21 Jul 2012
New link (15 Aug 2012): DuplexSecure - Downloads (pick the appropriate version for your system and select "Un-install" when you run it).
Alternate link: Disk-Tools.com
Manual procedure here: Registry and SPTD problems | DAEMON Pro Help
MSI Afterburner (along with Riva Tuner and EVGA Precision) are known to cause BSOD's in some Windows systems (it's driver is usually RTCore64.sys). Please un-install it immediately!

If you're overclocking, please stop the overclock while we're troubleshooting. Feel free to resume the overclock once the system has been stabilized.

Numerous signs that this is a hardware issue - but FYI, these same issues can be caused by low-level drivers, so we have to watch out for both things. Try these free hardware diagnostics: Hardware Diagnostics

Interestingly, a couple of BSOD's in the WER section of MSINFO32 blame your USB 3.0 drivers - I'd suggest updating/replacing them. (As there's outdated Silicone Labs USB stuff installed - I'd also wonder about that)/.

AMD OverDrive (AODDriver2.sys) is either a stand-alone application, or a component of the AMD VISION Engine Control Center. This driver is known to cause BSOD's on some Windows systems.
Please un-install all AMD/ATI video stuff from Control Panel...Programs...Un-install a program
Then, download (but DO NOT install) a fresh copy of the ATI drivers from Global Provider of Innovative Graphics, Processors and Media Solutions | AMD (in the upper right corner of the page)
Use this procedure to install the DRIVER ONLY: ATI video cards - DRIVER ONLY installation procedure - Sysnative Forums

If the device (AODDriver or AODDriver4.01) remains a problem, open Device Manager, select the "View" item.
Then select "Show hidden devices" and scroll down to the Non-Plug and Play Drivers section.
Locate the AODDriver entry, right click on it and select "Un-install". Reboot for changes to take affect.
Sometimes the driver remains and continues to cause BSOD's. If this is the case for you, post back and we'll give further instructions for safely removing it.

If overclocking, please stop. Remove the overclock and return the system to stock/standard values while we're troubleshooting. Once the system is stable again, feel free to resume the overclocking.

Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

SiLib.sys Tue Feb 6 18:13:54 2007 (45C90BB2)
USBXpress Development Kit
http://www.carrona.org/drivers/driver.php?id=SiLib.sys

CCVI.sys Tue Feb 6 18:15:34 2007 (45C90C16)
Silicone Labs USBXpress Development Kit[br][br]Silicon Laboratories - USBXpress Development Kit Release Notes (includes driver listing) - [br][br]http://www.silabs.com/Support%20Documents/Software/USBXpress_rel_notes.txt[br]
http://www.carrona.org/drivers/driver.php?id=CCVI.sys

AsUpIO.sys Mon Aug 2 22:47:59 2010 (4C57835F)
ASUS hardware monitoring software related
http://www.carrona.org/drivers/driver.php?id=AsUpIO.sys

pbfilter.sys Sat Nov 6 22:23:54 2010 (4CD60DBA)
Peerblock
http://www.carrona.org/drivers/driver.php?id=pbfilter.sys

PxHlpa64.sys Mon Oct 17 10:29:34 2011 (4E9C3BCE)
Sonic CD/DVD driver (used by many different CD/DVD programs)
http://www.carrona.org/drivers/driver.php?id=PxHlpa64.sys

Please note the drivers below that date from before the release of Windows 8.1 (17 Oct 2013) - check to see that each and every one is compatible w/Windows 8.1 (at the manufacturer's website). If not, you must either remove the device and it's software - or locate a Windows 8.1 compatible update on the web.



Analysis:
The following is for informational purposes only.
Code:
[font=lucida console]**************************Thu Dec  5 15:26:38.821 2013 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\120513-13156-01.dmp]
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Built by: [B]9600[/B].16422.amd64fre.winblue_gdr.131006-1505
System Uptime:[B]0 days 23:51:08.564[/B]
*** ERROR: Module load completed but symbols could not be loaded for Npfs.SYS
Probably caused by :[B]Npfs.SYS ( Npfs+b6b6 )[/B]
BugCheck [B]50, {ffffc000148fd120, 0, fffff8033652f744, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000050]PAGE_FAULT_IN_NONPAGED_AREA (50)[/url]
Arguments: 
Arg1: ffffc000148fd120, memory referenced.
Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
Arg3: fffff8033652f744, If non-zero, the instruction address which referenced the bad memory
    address.
Arg4: 0000000000000000, (reserved)
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  Rome2.exe
FAILURE_BUCKET_ID: [B]AV_Npfs+b6b6[/B]
  BIOS Version                  1703
  BIOS Release Date             10/17/2012
  Manufacturer                  To be filled by O.E.M.
  Product Name                  To be filled by O.E.M.
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Dec  4 15:12:00.996 2013 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\120413-14312-01.dmp]
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Built by: [B]9600[/B].16422.amd64fre.winblue_gdr.131006-1505
System Uptime:[B]0 days 6:12:17.737[/B]
Probably caused by :[B]memory_corruption[/B]
BugCheck [B]3B, {c0000005, fffff9600021974c, ffffd00029acf790, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000003B]SYSTEM_SERVICE_EXCEPTION (3b)[/url]
Arguments: 
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff9600021974c, Address of the instruction which caused the bugcheck
Arg3: ffffd00029acf790, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
DEFAULT_BUCKET_ID:  CODE_CORRUPTION
PROCESS_NAME:  Rome2.exe
FAILURE_BUCKET_ID: [B]MEMORY_CORRUPTION_ONE_BIT[/B]
  BIOS Version                  1703
  BIOS Release Date             10/17/2012
  Manufacturer                  To be filled by O.E.M.
  Product Name                  To be filled by O.E.M.
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Dec  3 13:31:45.997 2013 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\120313-20546-01.dmp]
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Built by: [B]9600[/B].16422.amd64fre.winblue_gdr.131006-1505
System Uptime:[B]0 days 4:12:42.469[/B]
Probably caused by :[B]memory_corruption ( nt!MiAgeWorkingSet+29e )[/B]
BugCheck [B]A, {fffff680000c76f0, 0, 0, fffff801db65567e}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000000A]IRQL_NOT_LESS_OR_EQUAL (a)[/url]
Arguments: 
Arg1: fffff680000c76f0, memory referenced
Arg2: 0000000000000000, IRQL
Arg3: 0000000000000000, bitfield :
    bit 0 : value 0 = read operation, 1 = write operation
    bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff801db65567e, address which referenced memory
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  uTorrent.exe
FAILURE_BUCKET_ID: [B]AV_nt!MiAgeWorkingSet[/B]
  BIOS Version                  1703
  BIOS Release Date             10/17/2012
  Manufacturer                  To be filled by O.E.M.
  Product Name                  To be filled by O.E.M.
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Nov 30 09:44:58.523 2013 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\113013-21296-01.dmp]
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Built by: [B]9600[/B].16422.amd64fre.winblue_gdr.131006-1505
System Uptime:[B]4 days 19:43:55.495[/B]
Probably caused by :[B]csrss.exe[/B]
BugCheck [B]EF, {ffffe000035ce6c0, 0, 0, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x000000EF]CRITICAL_PROCESS_DIED (ef)[/url]
Arguments: 
Arg1: ffffe000035ce6c0, Process object or thread object
Arg2: 0000000000000000, If this is 0, a process died. If this is 1, a thread died.
Arg3: 0000000000000000
Arg4: 0000000000000000
PROCESS_NAME:  csrss.exe
BUGCHECK_STR:  0xEF_4610080
FAILURE_BUCKET_ID: [B]0xEF_4610080_IMAGE_csrss.exe[/B]
  BIOS Version                  1703
  BIOS Release Date             10/17/2012
  Manufacturer                  To be filled by O.E.M.
  Product Name                  To be filled by O.E.M.
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Nov 20 12:32:41.750 2013 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\112013-18296-01.dmp]
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Built by: [B]9600[/B].16422.amd64fre.winblue_gdr.131006-1505
System Uptime:[B]0 days 0:39:07.485[/B]
Probably caused by :[B]hardware ( win32k!DwmAsyncChildStyleChange+73 )[/B]
BugCheck [B]3B, {c000001d, fffff8034f217111, ffffd0002656f070, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000003B]SYSTEM_SERVICE_EXCEPTION (3b)[/url]
Arguments: 
Arg1: 00000000c000001d, Exception code that caused the bugcheck
Arg2: fffff8034f217111, Address of the instruction which caused the bugcheck
Arg3: ffffd0002656f070, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  uTorrent.exe
FAILURE_BUCKET_ID: [B]IP_MISALIGNED[/B]
  BIOS Version                  1703
  BIOS Release Date             10/17/2012
  Manufacturer                  To be filled by O.E.M.
  Product Name                  To be filled by O.E.M.
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]
3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
Code:
[font=lucida console]**************************Thu Dec  5 15:26:38.821 2013 (UTC - 5:00)**************************
[COLOR=RED][B]SiLib.sys                   Tue Feb  6 18:13:54 2007 (45C90BB2)[/B][/COLOR]
[COLOR=RED][B]CCVI.sys                    Tue Feb  6 18:15:34 2007 (45C90C16)[/B][/COLOR]
[COLOR=RED][B]AsUpIO.sys                  Mon Aug  2 22:47:59 2010 (4C57835F)[/B][/COLOR]
[COLOR=RED][B]pbfilter.sys                Sat Nov  6 22:23:54 2010 (4CD60DBA)[/B][/COLOR]
[COLOR=RED][B]PxHlpa64.sys                Mon Oct 17 10:29:34 2011 (4E9C3BCE)[/B][/COLOR]
[COLOR=RED][B]dtsoftbus01.sys             Fri Jan 13 08:45:46 2012 (4F10358A)[/B][/COLOR]
GEARAspiWDM.sys             Thu May  3 15:56:17 2012 (4FA2E2E1)
AsIO.sys                    Wed Aug 22 05:54:47 2012 (5034AC67)
amdsbs.sys                  Tue Dec 11 16:21:44 2012 (50C7A3E8)
[COLOR=RED][B]RTCore64.sys                Mon Mar 11 01:32:06 2013 (513D6C56)[/B][/COLOR]
e1q63x64.sys                Wed Mar 27 13:12:50 2013 (51532892)
[COLOR=RED][B]AODDriver2.sys              Wed Sep 11 23:36:40 2013 (523136C8)[/B][/COLOR]
taphss6.sys                 Tue Sep 17 16:33:32 2013 (5238BC9C)
AtihdWB6.sys                Tue Sep 24 20:24:38 2013 (52422D46)
AMDACPKSL.SYS               Tue Sep 24 20:24:41 2013 (52422D49)
rzendpt.sys                 Sun Oct 13 21:59:18 2013 (525B4FF6)
rzudd.sys                   Wed Oct 16 22:22:17 2013 (525F49D9)
RTKVHD64.sys                Tue Nov  5 06:39:41 2013 (5278D8FD)
atikmpag.sys                Fri Nov 29 11:04:08 2013 (5298BAF8)
atikmdag.sys                Fri Nov 29 11:59:33 2013 (5298C7F5)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Dec  4 15:12:00.996 2013 (UTC - 5:00)**************************
RTKVHD64.sys                Tue Oct 22 08:31:34 2013 (52667026)
atikmpag.sys                Thu Nov  7 10:49:55 2013 (527BB6A3)
atikmdag.sys                Thu Nov  7 11:47:15 2013 (527BC413)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Dec  3 13:31:45.997 2013 (UTC - 5:00)**************************
cpuz136_x64.sys             Fri May 10 08:42:51 2013 (518CEB4B)
[/font]
http://www.carrona.org/drivers/driver.php?id=SiLib.sys
http://www.carrona.org/drivers/driver.php?id=CCVI.sys
http://www.carrona.org/drivers/driver.php?id=AsUpIO.sys
http://www.carrona.org/drivers/driver.php?id=pbfilter.sys
http://www.carrona.org/drivers/driver.php?id=PxHlpa64.sys
http://www.carrona.org/drivers/driver.php?id=dtsoftbus01.sys
http://www.carrona.org/drivers/driver.php?id=GEARAspiWDM.sys
http://www.carrona.org/drivers/driver.php?id=AsIO.sys
http://www.carrona.org/drivers/driver.php?id=amdsbs.sys
http://www.carrona.org/drivers/driver.php?id=RTCore64.sys
e1q63x64.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=AODDriver2.sys
http://www.carrona.org/drivers/driver.php?id=taphss6.sys
AtihdWB6.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
AMDACPKSL.SYS - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=rzendpt.sys
http://www.carrona.org/drivers/driver.php?id=rzudd.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
http://www.carrona.org/drivers/driver.php?id=cpuz136_x64.sys
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model Number
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)