seagate ext drive that is not recognised

Samoa

New Member
Messages
2
I have a sea gate ext drive that is not recognised this happens every 3/4 weeks regular as clockwork
i have to uninstall and reinstall then all is good for another month any ideas why would be appreciated. This drive has been installed for 18 mths. Just started dipoing this 3 mtago
 

My Computer

System One

  • OS
    Win8.1
Have you tried anything else with that USB port? - or the USB plug itself? try cleaning both and getting a fresh driver.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Sony Vaio VPCEB-13FX
    CPU
    Intel i5
    Memory
    4gb
    Graphics Card(s)
    None
    Monitor(s) Displays
    Built In
    Screen Resolution
    1366x768
    Hard Drives
    5tb
    Internet Speed
    75mb/s
    Browser
    Chrome
    Antivirus
    Windows Defender
Thanks for reply yes other devices work on sub connection what I'm getting is code 38. Dying another version is in the memory. Tried numerous suggestions but no solution
 

My Computer

System One

  • OS
    Win8.1
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