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Solved SATA/USB dock problem


kaybee327

Member
Member
Halifax, UK

Posts
63
#1
Device is external sata/usb dock which has a 250Gb sata 2.5" Hdd intstalled.

Did have 2 sata (HDD and CDROM) on internal ports 1 and 2. both worked fine (Hdd now in dock so I know Hdd OK and brand new cables fitted).
Put new 740Gb sata on port 2 and an external dock on port 3. 740 HDD works fine :dinesh: but get errors in device manager Windows has stopped this device because it has reported problems. (Code 43).:cry:

On boot get stop error atapi device is incompatible.

Dock is a Dynamode HKD-E and they have been most helpful (NOT) saying you don't need driver as completely plug and play and are not answering emails at moment.

Any suggestions would be appreciated

Keith
 

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Brooklyn567

New Member
Power User
Maryland USA

Posts
758
#2
Im a little lost here.. Looks like youre introducing 2 drives into a system at the same time.

One is connected internally

the other is connected externally via an internal sata cable?

Why arent you using the USB cable to connect the external dock to the external USB?

When you say ports you are saying the internal SATA ports correct?
 

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kaybee327

Member
Member
Halifax, UK

Posts
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#3
Brooklyn 567

Sorry to confuse you..... Sata ports 1-4 are internal on M/board

My original config was

sata 1 250Gb Hdd
sata 2 DVD/CD
sata 3 150Gb Hdd
sata 4 not used

new config

sata 1 750Gb Hdd
sata 2 DVD/CD
sata 3 150Gb Hdd
sata 4 250Gb Hdd now connected via external sata hub (Dynamode HDK-E sata/usb dock )

What I am trying to sort is on boot I get stop error "atapi incompatible" Press F1 to continue. When I press F1 system boots normal.

Hope this is clearer

Keith
 

My Computer

System One

  • OS
    Win 8 64bt
    System Manufacturer/Model Number
    Asus Aspire
    CPU
    Sempron 2.8
    Motherboard
    Asrock
    Memory
    4GB
    Graphics Card(s)
    Intel
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    Realtek
    Monitor(s) Displays
    Samsung
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    2 x ide
    1 x sata
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Brooklyn567

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Maryland USA

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#4
I think i know what you want to do, but first I need to know which drive is your OS on? 250 or 750 GB?
 

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kaybee327

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Halifax, UK

Posts
63
#5
Hi Brooklyn 567 thank you for the reply.

Op system is on the 740 sata internal although it is also on the 250 I am trying to connect so I can format and get rid of os.

I suppose I could put it back to internal and format that way if I had to.

Regards

Keith
 

My Computer

System One

  • OS
    Win 8 64bt
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    Asus Aspire
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    Sempron 2.8
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    Asrock
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    4GB
    Graphics Card(s)
    Intel
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    Monitor(s) Displays
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Saltgrass

New Member
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1,121
#6
Some SATA ports cannot be used for optical drives--I do not know if this is your situation. I would have the DVD on the last SATA port, just in case.

So you have two internal drives and one internal DVD. The dock has the one drive you want to format. If you boot without the drive in the dock, do you still get the error message. If you remove the dock, do you get the error? I assume, since it is a dock, you can hot plug the drive.
 

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kaybee327

Member
Member
Halifax, UK

Posts
63
#7
Will have a try and see what happens - will come back 5-10 mins

Results:

1.No Hdd Atapi incompatible
2.No Dock ditto
3. Dock on sata only ditto
4. Dock on sata with Hdd ditto not visible in explorer
5. Dock on usb with Hdd ditto visible in explorer and usable - do not understand why suddenly appears
6. Dock on sata and usb with hdd ditto ditto on usb connection


So I guess from this I have a bad connection or cable even though they are new. Would you agree ?

Regards

Keith
 
Last edited:

My Computer

System One

  • OS
    Win 8 64bt
    System Manufacturer/Model Number
    Asus Aspire
    CPU
    Sempron 2.8
    Motherboard
    Asrock
    Memory
    4GB
    Graphics Card(s)
    Intel
    Sound Card
    Realtek
    Monitor(s) Displays
    Samsung
    Screen Resolution
    1024 x 768
    Hard Drives
    2 x ide
    1 x sata
    Internet Speed
    Up to 24 :)

Brooklyn567

New Member
Power User
Maryland USA

Posts
758
#8
Whatever drive you have on the external dock, make sure its not set as master, set it to slave..

Your bios might be set to boot from external devices first, you may need to change that if you plan on leaving the external device running all the time..

I dont turn on my ext dock til after my computer starts.


Im still wondering how you connected and external device to a sata port and not an esata port..

you have cables hanging out from your motherboard to the dock?
 

My Computer

System One

  • OS
    Windows 8 & Windows 7 Dual Boot
    Computer type
    Laptop
    System Manufacturer/Model Number
    HP G60
    CPU
    AMD Turion RM-70 Dual Core 2.0 GHZ
    Memory
    3 GB
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    Nvidia GeForce 8200M G
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kaybee327

Member
Member
Halifax, UK

Posts
63
#9
Hi again

Not sure about jumper settings. There are 4 pins not used or marked on the drive so I presume they are for jumpers but use would be by trial and error. Drive is now showing in Device Manager as MDT MD25 00BEVS-00USTO USB DEVICE so will do a Google :think:.



I can also try turning on after start instead of leaving on.


Yet again sorry it is me regarding connection. I have a backplate adapter so internal cable goes to backplate then a sata to esata cable goes from backplate to dock.

As I think you mentioned earlier do not know why I have sata and usb connected at the same time. This is probably causing some of the problem but still do not see why bios should say incompatible when there is nothing attached.

Thanks again for replying

Regards

Keith
 

Attachments

Last edited:

My Computer

System One

  • OS
    Win 8 64bt
    System Manufacturer/Model Number
    Asus Aspire
    CPU
    Sempron 2.8
    Motherboard
    Asrock
    Memory
    4GB
    Graphics Card(s)
    Intel
    Sound Card
    Realtek
    Monitor(s) Displays
    Samsung
    Screen Resolution
    1024 x 768
    Hard Drives
    2 x ide
    1 x sata
    Internet Speed
    Up to 24 :)

Brooklyn567

New Member
Power User
Maryland USA

Posts
758
#10
Dont guess at the pin settings, they are labeled on the harddisk sticker..

Only connect the ESATA cable its much much faster than USB2.0

Try to boot that way, if problems then leave dock powered off until pc starts to boot, then switch it on..

Having both cables connected may have been the issue..

Also change boot sequence to HDD0 then CD/DVD then external devices.. you can always temporarily bypass that order by hitting F12 or F11 (boot options) during boot.
 

My Computer

System One

  • OS
    Windows 8 & Windows 7 Dual Boot
    Computer type
    Laptop
    System Manufacturer/Model Number
    HP G60
    CPU
    AMD Turion RM-70 Dual Core 2.0 GHZ
    Memory
    3 GB
    Graphics Card(s)
    Nvidia GeForce 8200M G
    Screen Resolution
    1366 x 768
    Mouse
    MS Intellipoint 5 button (love it!)
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kaybee327

Member
Member
Halifax, UK

Posts
63
#11
Thanks

Unfortunately there is not a hard disk sticker. Have managed to find manufacturers site but no help as the info they give for pin settings relates to 2 rows of parallel pins like :::: . One thing I have found out is that they do not manufacture Hdd's they refurbish only. As the dish was originally purchased new (but in a caddy with usb only) I wonder what our trading standards would say about second hand parts being sold as new. What would be the situation in the USA?


When I get chance I will swap the leads so the dock is on sata 1 and move leave the others as they are since they work ??????. While I have motherboard access will also try connecting direct to sata port to see if fault on backplate - doubt it as it is only a male/female converter, no electronics.

Another stupid thing dock was showing in explorer but have done a reboot and guess what --- it has gone and also gone from dev mgr. a rescan does not find it so will give up for now till I can swap cables.

I must be mad using a computer. We did not have these problems in the days of pencils and paper. We even had rubbers (not French or was that letters - too old to remember) to erase mistakes :dinesh:

Best wishes

Keith
 

My Computer

System One

  • OS
    Win 8 64bt
    System Manufacturer/Model Number
    Asus Aspire
    CPU
    Sempron 2.8
    Motherboard
    Asrock
    Memory
    4GB
    Graphics Card(s)
    Intel
    Sound Card
    Realtek
    Monitor(s) Displays
    Samsung
    Screen Resolution
    1024 x 768
    Hard Drives
    2 x ide
    1 x sata
    Internet Speed
    Up to 24 :)

Brooklyn567

New Member
Power User
Maryland USA

Posts
758
#12
Its ok, in your device manager look at disk drives, andf the model number should be there, ill get the specs for you and well see what the jumper settings are..

You probably wont need to change it as long as you dont leave the external drive on while booting.

werent you going to reformat that drive?
 

My Computer

System One

  • OS
    Windows 8 & Windows 7 Dual Boot
    Computer type
    Laptop
    System Manufacturer/Model Number
    HP G60
    CPU
    AMD Turion RM-70 Dual Core 2.0 GHZ
    Memory
    3 GB
    Graphics Card(s)
    Nvidia GeForce 8200M G
    Screen Resolution
    1366 x 768
    Mouse
    MS Intellipoint 5 button (love it!)
    Browser
    Chrome and Chromium
    Antivirus
    Avast Free & Malwarebytes

kaybee327

Member
Member
Halifax, UK

Posts
63
#13
Yes intention was and is to reformat and then use drive as backup for music /doc / email backups
 

My Computer

System One

  • OS
    Win 8 64bt
    System Manufacturer/Model Number
    Asus Aspire
    CPU
    Sempron 2.8
    Motherboard
    Asrock
    Memory
    4GB
    Graphics Card(s)
    Intel
    Sound Card
    Realtek
    Monitor(s) Displays
    Samsung
    Screen Resolution
    1024 x 768
    Hard Drives
    2 x ide
    1 x sata
    Internet Speed
    Up to 24 :)

kaybee327

Member
Member
Halifax, UK

Posts
63
#14
Hi Folks

Who is a silly prat then :busted:

Problem has sort of been sorted. The answer was TRTBM ( To Read The Bloody Manual ) properly. There are two sets of Jumpers each having four rows of 3 connectors. basically pins 1 & 2 on all are for external ports and 3 & 4 are for internal ports. Guess who had them all set to Internal and tried to connect to external.

Sorry to confuse everyone and I guess I owe some a beer or three

Regards to all

Keith
 

My Computer

System One

  • OS
    Win 8 64bt
    System Manufacturer/Model Number
    Asus Aspire
    CPU
    Sempron 2.8
    Motherboard
    Asrock
    Memory
    4GB
    Graphics Card(s)
    Intel
    Sound Card
    Realtek
    Monitor(s) Displays
    Samsung
    Screen Resolution
    1024 x 768
    Hard Drives
    2 x ide
    1 x sata
    Internet Speed
    Up to 24 :)