starvinmarvin
New Member
- Messages
- 24
I'm posting this as a Buyer Beware warning. Not certain it should be posted here, but wanted to let everyone know what's going on.
ROKU Ultra has been HACKED! Purchasers of a brand new ROKU Ultra are encountering a "Locked" screen during initial setup out of the box. The message on the screen says to call the phone number displayed on the TV screen to complete the setup. When you call, the "agent" you speak with tells you that you must pay $99 or $149 (for 1 or 2 years service) to unlock the ROKU Ultra and complete the setup. This is a total scam. Either ROKU's servers have been hacked or the chip itself inside your new ROKU Ultra box has been hacked, take your pick.
Real ROKU customer service reps admit (when you find and call their real phone number) that they are swamped with calls from angry customers over this exact problem. They also state that they do NOT charge any fees to activate a ROKU device.
I was present last weekend when a friend of mine bought a brand new sealed-in-the-box ROKU Ultra streaming device from a Target store. We took it to his house and he proceeded to unbox it and connect it to his TV via HDMI cable. When he powered it on and began following the on-screen setup steps he encountered the big error message, called the number shown, and was greeted by an agent or rep who insisted my friend pay the "fee" to use the new ROKU.
ROKU Ultra has been HACKED! Purchasers of a brand new ROKU Ultra are encountering a "Locked" screen during initial setup out of the box. The message on the screen says to call the phone number displayed on the TV screen to complete the setup. When you call, the "agent" you speak with tells you that you must pay $99 or $149 (for 1 or 2 years service) to unlock the ROKU Ultra and complete the setup. This is a total scam. Either ROKU's servers have been hacked or the chip itself inside your new ROKU Ultra box has been hacked, take your pick.
Real ROKU customer service reps admit (when you find and call their real phone number) that they are swamped with calls from angry customers over this exact problem. They also state that they do NOT charge any fees to activate a ROKU device.
I was present last weekend when a friend of mine bought a brand new sealed-in-the-box ROKU Ultra streaming device from a Target store. We took it to his house and he proceeded to unbox it and connect it to his TV via HDMI cable. When he powered it on and began following the on-screen setup steps he encountered the big error message, called the number shown, and was greeted by an agent or rep who insisted my friend pay the "fee" to use the new ROKU.