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Repairing system files manually from System File Checker


DanL

New Member
Posts
8
#1
There has to be a better way, right? It all started with GTA Online started crashing, so I had to start doing some system investigating and when I ran System File Checker there were numerous files that it was unable to repair.

I popped my Windows 8 CD in thinking I could just run the repair utility, but I couldn't find anything of the sort. Is that a thing of the past? It seems like in this day and age there has to be a better way than to compare your files with known working versions manually.

I looked through the System File Checker log and found these unresolved errors:

2015-05-18 22:44:19, Info CSI 00001214 [SR] Cannot repair member file [l:24{12}]"utc.app.json" of Microsoft-Windows-Unified-Telemetry-Client, Version = 6.3.9600.17807, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch

2015-05-18 22:44:19, Info CSI 00001216 [SR] Cannot repair member file [l:66{33}]"telemetry.ASM-WindowsDefault.json" of Microsoft-Windows-Unified-Telemetry-Client, Version = 6.3.9600.17807, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch

2015-05-18 22:44:20, Info CSI 00001218 [SR] Cannot repair member file [l:36{18}]"Amd64\CNBJ2530.DPB" of prncacla.inf, Version = 6.3.9600.17415, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, hash mismatch

2015-05-18 22:44:20, Info CSI 0000121a [SR] Cannot repair member file [l:24{12}]"utc.app.json" of Microsoft-Windows-Unified-Telemetry-Client, Version = 6.3.9600.17807, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch

2015-05-18 22:44:20, Info CSI 0000121b [SR] This component was referenced by [l:154{77}]"Package_1_for_KB3022345~31bf3856ad364e35~amd64~~6.3.2.0.3022345-1_neutral_GDR"

2015-05-18 22:44:20, Info CSI 0000121d [SR] Cannot repair member file [l:66{33}]"telemetry.ASM-WindowsDefault.json" of Microsoft-Windows-Unified-Telemetry-Client, Version = 6.3.9600.17807, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch

2015-05-18 22:44:20, Info CSI 0000121e [SR] This component was referenced by [l:154{77}]"Package_1_for_KB3022345~31bf3856ad364e35~amd64~~6.3.2.0.3022345-1_neutral_GDR"

2015-05-18 22:44:20, Info CSI 00001221 [SR] Could not reproject corrupted file [ml:520{260},l:114{57}]"\??\C:\ProgramData\Microsoft\Diagnosis\DownloadedSettings"\[l:24{12}]"utc.app.json"; source file in store is also corrupted

2015-05-18 22:44:20, Info CSI 00001224 [SR] Could not reproject corrupted file [ml:520{260},l:114{57}]"\??\C:\ProgramData\Microsoft\Diagnosis\DownloadedSettings"\[l:66{33}]"telemetry.ASM-WindowsDefault.json"; source file in store is also corrupted

2015-05-18 22:44:20, Info CSI 00001227 [SR] Cannot repair member file [l:36{18}]"Amd64\CNBJ2530.DPB" of prncacla.inf, Version = 6.3.9600.17415, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, hash mismatch


Here is the tutorial I am following:
https://support.microsoft.com/en-us/kb/929833#manually repair

If there is a better way please let me know before I wake up tomorrow morning and spend who knows how long trying to fix all this stuff manually.
 

My Computer

System One

  • OS
    Windows 8.1/Windows 8 (Dual Boot)

gator2013

New Member
Pro User
St. Augustine

Posts
387
#2
Have you tried running Dism /Online /Cleanup-Image /RestoreHealth with Adm Cmd Prompt.?

When SFC /Scannow corruptions are detected and some can't be repaired that is generally the next step.

Have you installed any Windows Updates lately? KB3022345 has caused file corruptions and crashed the DISM tools on many systems.
 

My Computer

System One

  • OS
    windows 8.1 64, LT -Windows 10 Home 64
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    HP 500-075 Desktop + HP 15-f018dx Laptop
    CPU
    Intel Core i5 3470 Ivy Bridge 3.2 GHz Quad Core/ LT - i3-4030U 1.9 GHz
    Motherboard
    Foxcon Joshua-H61-uATX
    Memory
    8 GB/ LT - 6GB
    Graphics Card(s)
    Intel Graphics Media Accelerator HD (DX10.1)
    Sound Card
    Integrated IDT 92HD73E
    Hard Drives
    1T HDD, 16G Sandisk Cache Drive, 2T Seagate 3.0 External
    Keyboard
    Wireless
    Mouse
    Wireless
    Browser
    IE11
    Antivirus
    Norton 360
    Other Info
    CyberPower UPS, Macrium Backup, Revo Pro, Malwarebytes Premium

DanL

New Member
Posts
8
#3
I'm not sure about updates, because they install automatically. I will try the RestoreHealth. Never used it before so any help with it would also be appreciated. Thanks.
 

My Computer

System One

  • OS
    Windows 8.1/Windows 8 (Dual Boot)

gator2013

New Member
Pro User
St. Augustine

Posts
387
#4
Check your Installed Updates screen for April/May, if KB3022345 has been installed that could cause some issues as it did for many. First time in April it was optional but I don't know if MS auto-update installs the optional ones but a time later it made the important list. That update caused the DISM command to fail on many systems. If you have this problem and you have the KB3022345 update I would uninstall it.
 

My Computer

System One

  • OS
    windows 8.1 64, LT -Windows 10 Home 64
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    HP 500-075 Desktop + HP 15-f018dx Laptop
    CPU
    Intel Core i5 3470 Ivy Bridge 3.2 GHz Quad Core/ LT - i3-4030U 1.9 GHz
    Motherboard
    Foxcon Joshua-H61-uATX
    Memory
    8 GB/ LT - 6GB
    Graphics Card(s)
    Intel Graphics Media Accelerator HD (DX10.1)
    Sound Card
    Integrated IDT 92HD73E
    Hard Drives
    1T HDD, 16G Sandisk Cache Drive, 2T Seagate 3.0 External
    Keyboard
    Wireless
    Mouse
    Wireless
    Browser
    IE11
    Antivirus
    Norton 360
    Other Info
    CyberPower UPS, Macrium Backup, Revo Pro, Malwarebytes Premium

DanL

New Member
Posts
8
#6
Anyone? Would refreshing the PC fix these files? If so, I'm thinking that may be my easiest solution.

UPDATE: I tried to create a recovery disk onto a USB drive. It said it worked, but it never allows me to refresh my PC with it. The installation disc did not work either. I uninstalled that update that you told me about (it was pushed to me 5/12) but it did not fix the missing file problem.

Does anyone know where I can find good copies of these files? I think it would be easier to replace each file individually rather than having to remove all my personal files (over 1TB) and start with a fresh install. I'm trying to avoid that at all costs because it will take days to restore the PC to working order from a clean start.

I've tried googling for these files but cannot find them. If anyone knows where to find them I would greatly appreciate your help.
 
Last edited:

My Computer

System One

  • OS
    Windows 8.1/Windows 8 (Dual Boot)

gator2013

New Member
Pro User
St. Augustine

Posts
387
#7
Have you tried running Dism /Online /Cleanup-Image /RestoreHealth ?

It's purpose is to attempt to fix corrupted and/or missing files.
 

My Computer

System One

  • OS
    windows 8.1 64, LT -Windows 10 Home 64
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    HP 500-075 Desktop + HP 15-f018dx Laptop
    CPU
    Intel Core i5 3470 Ivy Bridge 3.2 GHz Quad Core/ LT - i3-4030U 1.9 GHz
    Motherboard
    Foxcon Joshua-H61-uATX
    Memory
    8 GB/ LT - 6GB
    Graphics Card(s)
    Intel Graphics Media Accelerator HD (DX10.1)
    Sound Card
    Integrated IDT 92HD73E
    Hard Drives
    1T HDD, 16G Sandisk Cache Drive, 2T Seagate 3.0 External
    Keyboard
    Wireless
    Mouse
    Wireless
    Browser
    IE11
    Antivirus
    Norton 360
    Other Info
    CyberPower UPS, Macrium Backup, Revo Pro, Malwarebytes Premium

DanL

New Member
Posts
8
#8
I feel like a total idiot saying this, but I cannot find the RestoreHealth program on my computer. Where should I be looking for this "Dism/Online/Cleanup-Image/RestoreHealth" path?

I see now that it's a cmd command. Thank you, I will run this and report back.
 

My Computer

System One

  • OS
    Windows 8.1/Windows 8 (Dual Boot)

gator2013

New Member
Pro User
St. Augustine

Posts
387
#9
I feel like a total idiot saying this, but I cannot find the RestoreHealth program on my computer. Where should I be looking for this "Dism/Online/Cleanup-Image/RestoreHealth" path?

I see now that it's a cmd command. Thank you, I will run this and report back.
There is no selectable program on your PC to run the DISM Tools, you must enter the individual commands via command prompt. Copy this command Dism/Online/Cleanup-Image/RestoreHealth paste into your command prompt running as Administrator and hit Enter. This will likely take a while if it is able to complete.
 

My Computer

System One

  • OS
    windows 8.1 64, LT -Windows 10 Home 64
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    HP 500-075 Desktop + HP 15-f018dx Laptop
    CPU
    Intel Core i5 3470 Ivy Bridge 3.2 GHz Quad Core/ LT - i3-4030U 1.9 GHz
    Motherboard
    Foxcon Joshua-H61-uATX
    Memory
    8 GB/ LT - 6GB
    Graphics Card(s)
    Intel Graphics Media Accelerator HD (DX10.1)
    Sound Card
    Integrated IDT 92HD73E
    Hard Drives
    1T HDD, 16G Sandisk Cache Drive, 2T Seagate 3.0 External
    Keyboard
    Wireless
    Mouse
    Wireless
    Browser
    IE11
    Antivirus
    Norton 360
    Other Info
    CyberPower UPS, Macrium Backup, Revo Pro, Malwarebytes Premium

DanL

New Member
Posts
8
#10
That fixed the errors that were showing up when I ran sfc /scannow, but my game is still crashing. I suppose I'll have to email tech support again. The game is GTA Online (GTA V). Thank you.
 

My Computer

System One

  • OS
    Windows 8.1/Windows 8 (Dual Boot)

gator2013

New Member
Pro User
St. Augustine

Posts
387
#11
That fixed the errors that were showing up when I ran sfc /scannow, but my game is still crashing. I suppose I'll have to email tech support again. The game is GTA Online (GTA V). Thank you.
Glad to hear that the SFC/DISM Tools corrected some problems. As for your game crashing, it could be a driver or configuration issue or something IDK.
 

My Computer

System One

  • OS
    windows 8.1 64, LT -Windows 10 Home 64
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    HP 500-075 Desktop + HP 15-f018dx Laptop
    CPU
    Intel Core i5 3470 Ivy Bridge 3.2 GHz Quad Core/ LT - i3-4030U 1.9 GHz
    Motherboard
    Foxcon Joshua-H61-uATX
    Memory
    8 GB/ LT - 6GB
    Graphics Card(s)
    Intel Graphics Media Accelerator HD (DX10.1)
    Sound Card
    Integrated IDT 92HD73E
    Hard Drives
    1T HDD, 16G Sandisk Cache Drive, 2T Seagate 3.0 External
    Keyboard
    Wireless
    Mouse
    Wireless
    Browser
    IE11
    Antivirus
    Norton 360
    Other Info
    CyberPower UPS, Macrium Backup, Revo Pro, Malwarebytes Premium

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