Reloaded windows, need to repurchase apps?

musiclover7

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I reloaded 8 on my wife's computer with windows 8 this day, as we had been having some sharing difficulties that I was attempting to alleviate. Previously, we had gone ahead and purchased a copy of the game 'cut the rope' for 5 bucks. Now, after re-load, it is prompting me to re-purchase the game that I already purchased. I am a bit beside myself. Surely, they would know that I already own this game right?
 

My Computer

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  • OS
    Windows 8.1 Pro 64 Bit
    CPU
    Processor AMD Athlon(tm) II X4 635 Processor, 2800 Mhz, 4 Core(s), 4 Logical Processor(s)
    Memory
    8gb
    Graphics Card(s)
    Nvidia GTX 460

R0bR

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Last edited by a moderator:

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  • OS
    Windows 7, Windows 8 RP

musiclover7

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Ok.. apparently, what happened was.. I installed it first from a different account, but then logging in with the good account, did not make the difference. I had to uninstall it, then follow your method. Thanks..
 

My Computer

System One

  • OS
    Windows 8.1 Pro 64 Bit
    CPU
    Processor AMD Athlon(tm) II X4 635 Processor, 2800 Mhz, 4 Core(s), 4 Logical Processor(s)
    Memory
    8gb
    Graphics Card(s)
    Nvidia GTX 460

musiclover7

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219
Actually.. even though it shows I purchased it on 11/5, it still is asking me to repurchase it even after loading it the way you described. Is there a number I can call for support or something. I do not want to give them 5 bucks 2x. Thks.
 

My Computer

System One

  • OS
    Windows 8.1 Pro 64 Bit
    CPU
    Processor AMD Athlon(tm) II X4 635 Processor, 2800 Mhz, 4 Core(s), 4 Logical Processor(s)
    Memory
    8gb
    Graphics Card(s)
    Nvidia GTX 460

cluberti

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My Computer

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  • OS
    Windows 8.1 x64
    Computer type
    PC/Desktop
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    Custom
    CPU
    Intel Core i7 4790K @ 4.5GHz
    Motherboard
    Asus Maximus Hero VII
    Memory
    32GB DDR3
    Graphics Card(s)
    Nvidia GeForce GTX970
    Sound Card
    Realtek HD Audio
    Hard Drives
    1x Samsung 250GB SSD
    4x WD RE 2TB (RAIDZ)
    PSU
    Corsair AX760i
    Case
    Fractal Design Define R4
    Cooling
    Noctua NH-D15
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