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Reliability Monitor Not Working W8 Pro Desktop


garry

New Member
Posts
2
#1
Hello, can you help please, my reliability monitor is not working, it runs as per the schedule but does not produce any data, my problems started recently following a small corruption with the library docs, this corruption caused the R/monitor to run continuously, I rectified this error with a library scan, all is good there, I then ran the reliability reset batch file which reset the monitor back to zero. However when the monitor runs it does not produce the required files that live in the C:\ProgramData\Microsoft\RAC folder under C:\ProgramData\Microsoft\RAC\PublishedData and C:\ProgramData\Microsoft\RAC\StateData, these 2 folders are empty. I saved the original files however if I return the files to the 2 folders the reliability monitor does not access them. I have attached 2 x prints one of my RAC registry and RAC WMI.
I have also attached prints of my Task Scheduler Conditions, Settings and Triggers. I have searched high and low for a solution to fix this issue, I do not want to run a Windows refresh as I have numerous installed programs that I would have to reinstall. Hope you can help, please let me know if you require any further info, Many Thanks
Note: Do you think an update to 8.1 may fix this issue. We are due for release in Australia on the 17th Oct.
 

Attachments

My Computer

System One

  • OS
    W8 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Custom Build
    CPU
    E8400 Core 2 Duo
    Motherboard
    Gigabyte EP35-DSP3
    Memory
    Kingston 2 x 4 gigabytes
    Graphics Card(s)
    Nvidia Geforce 9600GT
    Browser
    IE10
    Antivirus
    Norton 360

my2cents

Veni, Vidi, Vici
VIP Member
Guru
Posts
2,191
#2
Hello garry,

I cannot identify your current issue; however, I can confirm that feature works on Windows 8.1 RTM
(fully activated):

Screenshot (29).png

Hope this information is helpful. Cheers!
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    CPU
    Intel G2020
    Motherboard
    ASRock B75M-DGS R2.0
    Memory
    8GBs @ 1333 MHz
    Hard Drives
    Samsung 840 EVO
    PSU
    400w
    Internet Speed
    57/11

garry

New Member
Posts
2
#3
Thanks for your reply, is there any way thru. this forum that I can refer this to a Microsoft rep. to have a look at?
 

My Computer

System One

  • OS
    W8 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Custom Build
    CPU
    E8400 Core 2 Duo
    Motherboard
    Gigabyte EP35-DSP3
    Memory
    Kingston 2 x 4 gigabytes
    Graphics Card(s)
    Nvidia Geforce 9600GT
    Browser
    IE10
    Antivirus
    Norton 360

my2cents

Veni, Vidi, Vici
VIP Member
Guru
Posts
2,191
#4
No, you would have to go to Microsoft directly yourself. This forum is not directly affiliated with Microsoft.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    CPU
    Intel G2020
    Motherboard
    ASRock B75M-DGS R2.0
    Memory
    8GBs @ 1333 MHz
    Hard Drives
    Samsung 840 EVO
    PSU
    400w
    Internet Speed
    57/11