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Refresh Windows 8

How to Refresh Windows 8 and Windows 8.1

information   Information
This will show you how to use a new feature in Windows 8 and Windows 8.1 to refresh your PC to keep all personal data, Metro style apps, and important settings from the PC, and reinstall Windows.

If a recovery image provided by your PC's manufacturer is present, Windows 8 will use that image when you refresh your PC. Otherwise, Windows 8 will use your installation media when you refresh your PC.

This refresh feature is something close to like what doing a repair install in Windows 7 and Vista was for, but made a lot easier, faster, and safer to do now in Windows 8.

You must be signed in as an administrator to be able to do the steps in this tutorial.

Refreshing your PC goes like this:
  • The PC boots into Windows RE (Recovery Environment).
  • Windows RE scans the hard drive for your data, settings, and apps, and puts them aside (on the same drive).
  • Windows RE installs a fresh copy of Windows.
  • Windows RE restores the data, settings, and apps it has set aside into the newly installed copy of Windows.
  • The PC restarts into the newly installed copy of Windows.

Note   Note
Which Settings will be Preserved
  • All user accounts.
  • Files in all users' C:\Users\(user-name) folders. (ex: Desktop, My Documents, My Music, etc...)
  • Wireless network connections
  • Apps from the Windows Store will be kept.
  • Mobile broadband connections
  • BitLocker and BitLocker To Go settings
  • Drive letter assignments
  • Personalization settings such as lock screen background and desktop wallpaper
  • Choices you made during Windows Welcome, such as computer name and user accounts, will not change.
  • Network, Libraries, and Windows Update settings will not change.
  • Customer Experience Improvement Program settings will not change.
  • Windows Error Reporting settings will not change.
  • Some drivers may or may not be removed.
Which Settings will be NOT be Preserved
  • File type associations
  • Display settings
  • User settings
  • Windows Firewall settings
  • App settings
  • All installed 3rd party desktop programs (not Store apps). A list of removed apps will be saved on your desktop after the refresh is finished to let you know which programs were removed.
  • You PC settings will be changed back to their defaults.
  • Installed Windows Updates will be removed.
  • Some drivers may or may not be removed.

Tip   Tip
If you create a custom recovery image, a refresh will also contain the desktop apps you've installed, and the Windows system files in their current state. If you would like to be able to refresh Windows 8 with a custom recovery image, then you would need to create and register a custom image first.

Refresh Windows 8 - Create and Use Custom Recovery Image

OR

Refresh Windows 8 - Set a Custom Recovery Image as Active

warning   Warning
If you set UAC to Always notify me, then you will not be able to use the refresh and reset Windows 8 features. These features require UAC to be set to the default or lower level to work.


If you have an OEM PC that came with Windows 8 preinstalled and updated to Windows 8.1, then when you refresh Windows, it will restore Windows 8. Afterwards, you will need to update to Windows 8.1 via the Store again.

8-1refresh.png






OPTION ONE

How to Refresh Windows 8 and Windows 8.1 at Boot


1. Boot to the System Recovery Options using your Windows 8 installation DVD or USB thumb drive, or ISO file if in a virtual machine, and click/tap on the Refresh your PC option. (see screenshot below}​
Refresh-1.jpg
2. Click/tap on Next. (see screenshot below)​
Refresh-2.jpg
3. If prompted, select the Windows 8 or 8.1 that you want to refresh. (see screenshot below)​
Refresh-3.jpg
4. Click/tap on Refresh. (see screenshot below)​
Refresh-4.jpg
5. Windows 8 or 8.1 will now start to be refreshed.​
6. When it's finished, you can now log back on to a refreshed Windows 8 or 8.1. (see screenshots below)​
Refresh-8A.jpgRefresh-8B.jpg

Note   Note
If any apps were removed during the refresh, you will find a Removed Apps.html file on the desktop detailing what it removed and at what time.

Note   Note

You will also now have a Windows.old folder that has been placed in the root directory of the Windows 8 or 8.1 drive that contains a copy of the previous Windows 8 or 8.1 installation before it was refreshed. This folder can be quite large in size, so the tutorial below will show you how to delete it if you like.​









OPTION TWO

Refresh Windows 8 or Windows 8.1 from within Windows 8 and 8.1


1. While signed in as an administrator in Windows 8 or 8.1, do step 2 or 3 below depending on which option you would prefer to use.​
2. Open the Control Panel (icons view), click/tap on the Recovery icon, click/tap on the If you're experiencing problems with your PC, you can refresh it in PC settings link, and go to step 4 or 5 below. (see screenshot below)​
Recovery.jpg
3. Open PC settings, and do step 4 or 5 below for the Windows 8 you have installed.​
4. If you have Windows 8.1 or Windows RT 8.1
A) On the left side in PC settings, click/tap on Update & Recovery. (see screenshot below)​
Windows_8.1_PC_settings-1.jpg
B) On the left side in Update & Recovery, click/tap on Recovery, click/tap on the Get started button under the Refresh your PC without affecting your files section on the right side, and go to step 6 below. (see screenshot below​
Windows_8.1_PC_settings-2.jpg
5. If you have Windows 8 or Windows RT
A) Click/tap on General on the left side, click/tap on the Get started button under the Refresh your PC without affecting your files section on the right side, and go to step 6 below. (see screenshot below)​
General-reset.jpg
6. If prompted by UAC, then click/tap on Yes.​
7. If prompted to Insert media, insert or connect your Windows installation DVD or USB, or ISO file if in a virtual machine.​
Refresh_Insert_Media.jpg
8. Click/tap on Next. (see screenshots below)​
Refresh-5.jpg
8-1refresh.png
9. Click/tap on Refresh. (see screenshot below)​
Refresh-6.jpg
10. Windows 8 or 8.1 will now start to be refreshed.​
11. When it's finished, you can now log back on to a refreshed Windows 8 or 8.1. (see screenshots below)​
Refresh-8A.jpgRefresh-8B.jpg



Note   Note
If any desktop apps (programs) were removed during the refresh, you will find a Removed Apps.html file on the desktop detailing what it removed and at what time.

You will also now have a Windows.old folder that has been placed in the root directory of the Windows 8 or 8.1 drive that contains a copy of the previous Windows 8 or 8.1 installation before it was refreshed. This folder can be quite large in size, so the tutorial below will show you how to delete it if you like.

How to Delete the "Windows.old" Folder in Windows 8




That's it,
Shawn


 

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Last edited:

Brink

Administrator
Administrator
mvp
Brink: Can you clarify what the exact difference is between a Refresh and a Reset? I know that Refresh lets you keep your files, whereas a Reset doesnt. But does a Refresh let you keep only your user files (C:\Users\<YourUsernameHere>) while deleting all programs you've installed, or do you get to keep both? I assume a Reset means a near-complete wipe, which presumably would put your PC back to the state it was in right after you finished installing 8.

Thanks!

Hello Steve,

A refresh will remove all installed 3rd party programs. This does not include Store apps, as they will be kept. The blue Note box at the top of the tutorial will give you more details on this though.

Yep, a reset, is basically just a faster version of a clean install. Everything is lost.

Hope this helps. :)
 
Last edited:

My Computer

System One

  • OS
    64-bit Windows 10
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom self built
    CPU
    Intel i7-8700K OC'd to 5 GHz
    Motherboard
    ASUS ROG Maximus XI Formula Z390
    Memory
    16 GB (8GBx2) G.SKILL TridentZ DDR4 3200 MHz
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated Digital Audio (S/PDIF)
    Monitor(s) Displays
    2 x Samsung Odyssey G7 27"
    Screen Resolution
    2560x1440
    Hard Drives
    1TB Samsung 970 EVO Plus M.2,
    250GB Samsung 960 EVO M.2,
    6TB WD Black WD6001FZWX
    8TB WD MyCloudEX2Ultra NAS
    PSU
    OCZ Series Gold OCZZ1000M 1000W
    Case
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    Internet Speed
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    Malwarebyte Anti-Malware Premium
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    Logitech Z625 speaker system,
    Logitech BRIO 4K Pro webcam,
    HP Color LaserJet Pro MFP M477fdn,
    Linksys EA9500 router,
    Arris SB8200 cable modem,
    APC SMART-UPS RT 1000 XL - SURT1000XLI,
    Lumia 1520 phone

Enigma

New Member
Member
I usually deactivate features like Shadow Copies, System Restore, etc because I've had issues with them in the past, and besides that, I have much better backup solutions. I dont want to use the Refresh/Reset options unless I have no other choice. I use a USB boot disc to copy all my partitions from outside Windows. I'm also been messing around in Linux with backing up my partitions and files. MS's backup solutions just arent very complete, at least not for me anyways.
 

My Computer

System One

  • OS
    Windows 8.1 Pro x64, Windows Server 2012 R2 x64
    Computer type
    Laptop
    System Manufacturer/Model
    Lenovo G700
    CPU
    Intel Core i7-3632QM, 2.20 GHz
    Motherboard
    Lenovo
    Memory
    6 GB DDR3
    Graphics Card(s)
    NVIDIA 720M, Intel HD 4000
    Monitor(s) Displays
    1 monitor
    Screen Resolution
    1600x900 (max)
    Hard Drives
    1 TB HDD (5400 RPM), 1.5 TB HDD (5400 RPM) installed in a 12.7mm disc drive caddy
    Case
    Lenovo
    Keyboard
    Lenovo
    Mouse
    Laptop/notebook keyboard/touchpad
    Internet Speed
    It varies, since I'm mobile most of the time
    Browser
    Chromium (the open-source browser which Google Chrome is derived from)
    Antivirus
    Kaspersky, Malwarebytes, Spybot, Privatefirewall
    Other Info
    I will add more information here later

bagavan

New Member
Power User
I want discuss this issue.

After the refresh completed I logged onto my desktop.
I had to restart to finish installing driver(this was before installing updates).
I got the configuring windows (maybe it some downloaded some update) and it stuck there.

I manually restarted and then everything went fine.

Any idea what might have caused to make it stuck?
 

My Computer

System One

  • OS
    Windows 8.1 professional x64 + WMC
    System Manufacturer/Model
    Acer Aspire 5920
    CPU
    Core 2 duo T5550
    Motherboard
    ACER CHAPALA
    Memory
    4GB DDR2
    Graphics Card(s)
    Intel GMA X3100
    Screen Resolution
    1280 X 800
    Hard Drives
    160 GB HDD

Brink

Administrator
Administrator
mvp
Hello Manjunath,

This isn't related to a refresh, but possibly a conflict with the driver and an automatic Windows Update being installed at the same time.
 

My Computer

System One

  • OS
    64-bit Windows 10
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom self built
    CPU
    Intel i7-8700K OC'd to 5 GHz
    Motherboard
    ASUS ROG Maximus XI Formula Z390
    Memory
    16 GB (8GBx2) G.SKILL TridentZ DDR4 3200 MHz
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated Digital Audio (S/PDIF)
    Monitor(s) Displays
    2 x Samsung Odyssey G7 27"
    Screen Resolution
    2560x1440
    Hard Drives
    1TB Samsung 970 EVO Plus M.2,
    250GB Samsung 960 EVO M.2,
    6TB WD Black WD6001FZWX
    8TB WD MyCloudEX2Ultra NAS
    PSU
    OCZ Series Gold OCZZ1000M 1000W
    Case
    Thermaltake Core P3
    Cooling
    Corsair Hydro H115i
    Keyboard
    Logitech wireless K800
    Mouse
    Logitech MX Master 3
    Internet Speed
    1 Gb/s Download and 35 Mb/s Upload
    Browser
    Internet Explorer 11
    Antivirus
    Malwarebyte Anti-Malware Premium
    Other Info
    Logitech Z625 speaker system,
    Logitech BRIO 4K Pro webcam,
    HP Color LaserJet Pro MFP M477fdn,
    Linksys EA9500 router,
    Arris SB8200 cable modem,
    APC SMART-UPS RT 1000 XL - SURT1000XLI,
    Lumia 1520 phone

Ztruker

Well-Known Member
VIP Member
Guru
Shawn,

which key do you use when you refresh a Win 8 Pro system with (free) Media Center added?

I just tried it with the key for Windows 8 and it was rejected. I didn't have access to the Media Center key so am in the middle of an Acronis restore to get the Media Center key. Once I have that I'll try it again.

Also, refresh would not accept my flash drive that I used to install Windows 8 with originally. It would only accept a DVD that I created at the same time just in case.
 

My Computer

System One

  • OS
    Windows 10 Pro X64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Lenovo IdeaCenter K450
    CPU
    Intel Quad Core i7-4770 @ 3.4Ghz
    Motherboard
    Lenovo
    Memory
    16.0GB PC3-12800 DDR3 SDRAM 1600 MHz
    Graphics Card(s)
    Intel Integrated HD Graphics
    Sound Card
    Realtek HD Audio
    Monitor(s) Displays
    HP h2207
    Screen Resolution
    1680x1050@59Hz
    Hard Drives
    250GB Samsung EVO SATA-3 SSD;
    2TB Seagate ST2000DM001 SATA-2;
    1.5TB Seagate ST3150041AS SATA
    PSU
    500W
    Keyboard
    Wired USB
    Mouse
    Wired USB
    Internet Speed
    3GB Up, 30GB Down
    Browser
    SeaMonkey
    Antivirus
    Windows Defender; MBAM Pro
    Other Info
    UEFI/GPT
    PLDS DVD-RW DH16AERSH

Brink

Administrator
Administrator
mvp

My Computer

System One

  • OS
    64-bit Windows 10
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom self built
    CPU
    Intel i7-8700K OC'd to 5 GHz
    Motherboard
    ASUS ROG Maximus XI Formula Z390
    Memory
    16 GB (8GBx2) G.SKILL TridentZ DDR4 3200 MHz
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated Digital Audio (S/PDIF)
    Monitor(s) Displays
    2 x Samsung Odyssey G7 27"
    Screen Resolution
    2560x1440
    Hard Drives
    1TB Samsung 970 EVO Plus M.2,
    250GB Samsung 960 EVO M.2,
    6TB WD Black WD6001FZWX
    8TB WD MyCloudEX2Ultra NAS
    PSU
    OCZ Series Gold OCZZ1000M 1000W
    Case
    Thermaltake Core P3
    Cooling
    Corsair Hydro H115i
    Keyboard
    Logitech wireless K800
    Mouse
    Logitech MX Master 3
    Internet Speed
    1 Gb/s Download and 35 Mb/s Upload
    Browser
    Internet Explorer 11
    Antivirus
    Malwarebyte Anti-Malware Premium
    Other Info
    Logitech Z625 speaker system,
    Logitech BRIO 4K Pro webcam,
    HP Color LaserJet Pro MFP M477fdn,
    Linksys EA9500 router,
    Arris SB8200 cable modem,
    APC SMART-UPS RT 1000 XL - SURT1000XLI,
    Lumia 1520 phone

Ztruker

Well-Known Member
VIP Member
Guru
I thought I was following the directions. I'll try it again.

Thanks

(How come I didn't receive notification of your post?)
 

My Computer

System One

  • OS
    Windows 10 Pro X64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Lenovo IdeaCenter K450
    CPU
    Intel Quad Core i7-4770 @ 3.4Ghz
    Motherboard
    Lenovo
    Memory
    16.0GB PC3-12800 DDR3 SDRAM 1600 MHz
    Graphics Card(s)
    Intel Integrated HD Graphics
    Sound Card
    Realtek HD Audio
    Monitor(s) Displays
    HP h2207
    Screen Resolution
    1680x1050@59Hz
    Hard Drives
    250GB Samsung EVO SATA-3 SSD;
    2TB Seagate ST2000DM001 SATA-2;
    1.5TB Seagate ST3150041AS SATA
    PSU
    500W
    Keyboard
    Wired USB
    Mouse
    Wired USB
    Internet Speed
    3GB Up, 30GB Down
    Browser
    SeaMonkey
    Antivirus
    Windows Defender; MBAM Pro
    Other Info
    UEFI/GPT
    PLDS DVD-RW DH16AERSH

Brink

Administrator
Administrator
mvp
Looks like you have your subscription settings set to "subscribe with no notification" instead of "instant email notification".

Setting and Profile Features
 

My Computer

System One

  • OS
    64-bit Windows 10
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom self built
    CPU
    Intel i7-8700K OC'd to 5 GHz
    Motherboard
    ASUS ROG Maximus XI Formula Z390
    Memory
    16 GB (8GBx2) G.SKILL TridentZ DDR4 3200 MHz
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated Digital Audio (S/PDIF)
    Monitor(s) Displays
    2 x Samsung Odyssey G7 27"
    Screen Resolution
    2560x1440
    Hard Drives
    1TB Samsung 970 EVO Plus M.2,
    250GB Samsung 960 EVO M.2,
    6TB WD Black WD6001FZWX
    8TB WD MyCloudEX2Ultra NAS
    PSU
    OCZ Series Gold OCZZ1000M 1000W
    Case
    Thermaltake Core P3
    Cooling
    Corsair Hydro H115i
    Keyboard
    Logitech wireless K800
    Mouse
    Logitech MX Master 3
    Internet Speed
    1 Gb/s Download and 35 Mb/s Upload
    Browser
    Internet Explorer 11
    Antivirus
    Malwarebyte Anti-Malware Premium
    Other Info
    Logitech Z625 speaker system,
    Logitech BRIO 4K Pro webcam,
    HP Color LaserJet Pro MFP M477fdn,
    Linksys EA9500 router,
    Arris SB8200 cable modem,
    APC SMART-UPS RT 1000 XL - SURT1000XLI,
    Lumia 1520 phone

Ztruker

Well-Known Member
VIP Member
Guru
I get notifications for other forums here, oh well, I'll look at it.

I figured out what was happening. When I started Refresh, it asked for the installation media as " some files were missing". On the reboot, the DVD was still in the drive so it started a normal install. I removed the DVD and rebooted and the refresh started exactly as the tutorial describes.

Pheewwww.

Edit: Rats, just got an error screen;

There was a problem refreshing your PC
No changes were made.
Check for solutions to this problem.
 

My Computer

System One

  • OS
    Windows 10 Pro X64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Lenovo IdeaCenter K450
    CPU
    Intel Quad Core i7-4770 @ 3.4Ghz
    Motherboard
    Lenovo
    Memory
    16.0GB PC3-12800 DDR3 SDRAM 1600 MHz
    Graphics Card(s)
    Intel Integrated HD Graphics
    Sound Card
    Realtek HD Audio
    Monitor(s) Displays
    HP h2207
    Screen Resolution
    1680x1050@59Hz
    Hard Drives
    250GB Samsung EVO SATA-3 SSD;
    2TB Seagate ST2000DM001 SATA-2;
    1.5TB Seagate ST3150041AS SATA
    PSU
    500W
    Keyboard
    Wired USB
    Mouse
    Wired USB
    Internet Speed
    3GB Up, 30GB Down
    Browser
    SeaMonkey
    Antivirus
    Windows Defender; MBAM Pro
    Other Info
    UEFI/GPT
    PLDS DVD-RW DH16AERSH

Ztruker

Well-Known Member
VIP Member
Guru
Event Viewer shows the following errors:

RefreshError1.jpg
RefreshError2.jpg

Ran sfc /scannow but it did not find any problems.

Should I move this to the General discussion area?
 

My Computer

System One

  • OS
    Windows 10 Pro X64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Lenovo IdeaCenter K450
    CPU
    Intel Quad Core i7-4770 @ 3.4Ghz
    Motherboard
    Lenovo
    Memory
    16.0GB PC3-12800 DDR3 SDRAM 1600 MHz
    Graphics Card(s)
    Intel Integrated HD Graphics
    Sound Card
    Realtek HD Audio
    Monitor(s) Displays
    HP h2207
    Screen Resolution
    1680x1050@59Hz
    Hard Drives
    250GB Samsung EVO SATA-3 SSD;
    2TB Seagate ST2000DM001 SATA-2;
    1.5TB Seagate ST3150041AS SATA
    PSU
    500W
    Keyboard
    Wired USB
    Mouse
    Wired USB
    Internet Speed
    3GB Up, 30GB Down
    Browser
    SeaMonkey
    Antivirus
    Windows Defender; MBAM Pro
    Other Info
    UEFI/GPT
    PLDS DVD-RW DH16AERSH

Brink

Administrator
Administrator
mvp
Rich,

You might see if you may be able to refresh using OPTION ONE at boot instead.
 

My Computer

System One

  • OS
    64-bit Windows 10
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom self built
    CPU
    Intel i7-8700K OC'd to 5 GHz
    Motherboard
    ASUS ROG Maximus XI Formula Z390
    Memory
    16 GB (8GBx2) G.SKILL TridentZ DDR4 3200 MHz
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated Digital Audio (S/PDIF)
    Monitor(s) Displays
    2 x Samsung Odyssey G7 27"
    Screen Resolution
    2560x1440
    Hard Drives
    1TB Samsung 970 EVO Plus M.2,
    250GB Samsung 960 EVO M.2,
    6TB WD Black WD6001FZWX
    8TB WD MyCloudEX2Ultra NAS
    PSU
    OCZ Series Gold OCZZ1000M 1000W
    Case
    Thermaltake Core P3
    Cooling
    Corsair Hydro H115i
    Keyboard
    Logitech wireless K800
    Mouse
    Logitech MX Master 3
    Internet Speed
    1 Gb/s Download and 35 Mb/s Upload
    Browser
    Internet Explorer 11
    Antivirus
    Malwarebyte Anti-Malware Premium
    Other Info
    Logitech Z625 speaker system,
    Logitech BRIO 4K Pro webcam,
    HP Color LaserJet Pro MFP M477fdn,
    Linksys EA9500 router,
    Arris SB8200 cable modem,
    APC SMART-UPS RT 1000 XL - SURT1000XLI,
    Lumia 1520 phone

Ztruker

Well-Known Member
VIP Member
Guru
Good idea, I'll try that, thanks.
 

My Computer

System One

  • OS
    Windows 10 Pro X64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Lenovo IdeaCenter K450
    CPU
    Intel Quad Core i7-4770 @ 3.4Ghz
    Motherboard
    Lenovo
    Memory
    16.0GB PC3-12800 DDR3 SDRAM 1600 MHz
    Graphics Card(s)
    Intel Integrated HD Graphics
    Sound Card
    Realtek HD Audio
    Monitor(s) Displays
    HP h2207
    Screen Resolution
    1680x1050@59Hz
    Hard Drives
    250GB Samsung EVO SATA-3 SSD;
    2TB Seagate ST2000DM001 SATA-2;
    1.5TB Seagate ST3150041AS SATA
    PSU
    500W
    Keyboard
    Wired USB
    Mouse
    Wired USB
    Internet Speed
    3GB Up, 30GB Down
    Browser
    SeaMonkey
    Antivirus
    Windows Defender; MBAM Pro
    Other Info
    UEFI/GPT
    PLDS DVD-RW DH16AERSH

Ztruker

Well-Known Member
VIP Member
Guru
That worked. Took 15-20 minutes.

Thanks again Shawn.
 

My Computer

System One

  • OS
    Windows 10 Pro X64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Lenovo IdeaCenter K450
    CPU
    Intel Quad Core i7-4770 @ 3.4Ghz
    Motherboard
    Lenovo
    Memory
    16.0GB PC3-12800 DDR3 SDRAM 1600 MHz
    Graphics Card(s)
    Intel Integrated HD Graphics
    Sound Card
    Realtek HD Audio
    Monitor(s) Displays
    HP h2207
    Screen Resolution
    1680x1050@59Hz
    Hard Drives
    250GB Samsung EVO SATA-3 SSD;
    2TB Seagate ST2000DM001 SATA-2;
    1.5TB Seagate ST3150041AS SATA
    PSU
    500W
    Keyboard
    Wired USB
    Mouse
    Wired USB
    Internet Speed
    3GB Up, 30GB Down
    Browser
    SeaMonkey
    Antivirus
    Windows Defender; MBAM Pro
    Other Info
    UEFI/GPT
    PLDS DVD-RW DH16AERSH

Brink

Administrator
Administrator
mvp
You're most welcome Rich. Glad to hear it worked. :)
 

My Computer

System One

  • OS
    64-bit Windows 10
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom self built
    CPU
    Intel i7-8700K OC'd to 5 GHz
    Motherboard
    ASUS ROG Maximus XI Formula Z390
    Memory
    16 GB (8GBx2) G.SKILL TridentZ DDR4 3200 MHz
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated Digital Audio (S/PDIF)
    Monitor(s) Displays
    2 x Samsung Odyssey G7 27"
    Screen Resolution
    2560x1440
    Hard Drives
    1TB Samsung 970 EVO Plus M.2,
    250GB Samsung 960 EVO M.2,
    6TB WD Black WD6001FZWX
    8TB WD MyCloudEX2Ultra NAS
    PSU
    OCZ Series Gold OCZZ1000M 1000W
    Case
    Thermaltake Core P3
    Cooling
    Corsair Hydro H115i
    Keyboard
    Logitech wireless K800
    Mouse
    Logitech MX Master 3
    Internet Speed
    1 Gb/s Download and 35 Mb/s Upload
    Browser
    Internet Explorer 11
    Antivirus
    Malwarebyte Anti-Malware Premium
    Other Info
    Logitech Z625 speaker system,
    Logitech BRIO 4K Pro webcam,
    HP Color LaserJet Pro MFP M477fdn,
    Linksys EA9500 router,
    Arris SB8200 cable modem,
    APC SMART-UPS RT 1000 XL - SURT1000XLI,
    Lumia 1520 phone

Brink

Administrator
Administrator
mvp
Hello quickslvr,

Refreshing Windows 8 would not be a recommended way to try and get rid of a virus. It most likely wouldn't. If you like, please post about your virus issue in the System Security forum area to see what we may be able to do to help with it.

Instead, refreshing Windows 8 is used to repair your current Windows 8 installation without having to do a clean install.
 

My Computer

System One

  • OS
    64-bit Windows 10
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom self built
    CPU
    Intel i7-8700K OC'd to 5 GHz
    Motherboard
    ASUS ROG Maximus XI Formula Z390
    Memory
    16 GB (8GBx2) G.SKILL TridentZ DDR4 3200 MHz
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated Digital Audio (S/PDIF)
    Monitor(s) Displays
    2 x Samsung Odyssey G7 27"
    Screen Resolution
    2560x1440
    Hard Drives
    1TB Samsung 970 EVO Plus M.2,
    250GB Samsung 960 EVO M.2,
    6TB WD Black WD6001FZWX
    8TB WD MyCloudEX2Ultra NAS
    PSU
    OCZ Series Gold OCZZ1000M 1000W
    Case
    Thermaltake Core P3
    Cooling
    Corsair Hydro H115i
    Keyboard
    Logitech wireless K800
    Mouse
    Logitech MX Master 3
    Internet Speed
    1 Gb/s Download and 35 Mb/s Upload
    Browser
    Internet Explorer 11
    Antivirus
    Malwarebyte Anti-Malware Premium
    Other Info
    Logitech Z625 speaker system,
    Logitech BRIO 4K Pro webcam,
    HP Color LaserJet Pro MFP M477fdn,
    Linksys EA9500 router,
    Arris SB8200 cable modem,
    APC SMART-UPS RT 1000 XL - SURT1000XLI,
    Lumia 1520 phone

quickslvr

Member
Member
thanks
Hello quickslvr,

Refreshing Windows 8 would not be a recommended way to try and get rid of a virus. It most likely wouldn't. If you like, please post about your virus issue in the System Security forum area to see what we may be able to do to help with it.

Instead, refreshing Windows 8 is used to repair your current Windows 8 installation without having to do a clean install.
 

My Computer

System One

  • OS
    win 8

Brink

Administrator
Administrator
mvp
You're welcome quickslvr. I hope that we can get your virus issue sorted soon.
 

My Computer

System One

  • OS
    64-bit Windows 10
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom self built
    CPU
    Intel i7-8700K OC'd to 5 GHz
    Motherboard
    ASUS ROG Maximus XI Formula Z390
    Memory
    16 GB (8GBx2) G.SKILL TridentZ DDR4 3200 MHz
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated Digital Audio (S/PDIF)
    Monitor(s) Displays
    2 x Samsung Odyssey G7 27"
    Screen Resolution
    2560x1440
    Hard Drives
    1TB Samsung 970 EVO Plus M.2,
    250GB Samsung 960 EVO M.2,
    6TB WD Black WD6001FZWX
    8TB WD MyCloudEX2Ultra NAS
    PSU
    OCZ Series Gold OCZZ1000M 1000W
    Case
    Thermaltake Core P3
    Cooling
    Corsair Hydro H115i
    Keyboard
    Logitech wireless K800
    Mouse
    Logitech MX Master 3
    Internet Speed
    1 Gb/s Download and 35 Mb/s Upload
    Browser
    Internet Explorer 11
    Antivirus
    Malwarebyte Anti-Malware Premium
    Other Info
    Logitech Z625 speaker system,
    Logitech BRIO 4K Pro webcam,
    HP Color LaserJet Pro MFP M477fdn,
    Linksys EA9500 router,
    Arris SB8200 cable modem,
    APC SMART-UPS RT 1000 XL - SURT1000XLI,
    Lumia 1520 phone

judecastro

New Member
Shawn, thanks for this informative post, although I hope I had seen this before I refreshed my Samsung PC. Nonetheless, even if I'd seen this prior to refreshing my PC, I totally had a different experience.

Here's what happened: Something was wrong with our wi-fi connection. I hovered my cursor over the wi-fi icon on the lower right part of my taskbar. Then just below the wi-fi connection (blacked in the picture below) was a "suggestion" that I refresh my PC.
Screenshot (3).png (This image was taken later, i.e., after refreshing the PC)

I obliged and clicked that option, thinking this would fix whatever problems. Then suddenly I was brought to PC Settings. From there I found my way to General section, then to "Refresh your PC without affecting your files." Then I clicked "Get started" (after all, it'll keep my files, or so it says--I'm not a technical person, btw.). Then this band came up, followed by this. After clicking "Refresh," my PC restarted itself. There was NO "Refreshing your PC" with a per cent amount displayed. No, I didn't get to that part. It just restarted. I thought that was just okay. When my PC booted I was shown this tutorials on how to use Windows 8 as if I had just installed the OS. Then everything on my desktop was gone, except for the Recycle Bin, SW Update, and Removed Apps.html. I opened the html file and found out some 40 apps were removed, including Quick Starter and other Samsung apps (see image below).
Screenshot (4).png

40 apps. It's so frustrating. I bought my PC with a pre-installed OS. So I didn't have the installation disk when I refreshed my PC (I don't understand how it could have re-installed Windows 8 when I didn't have an installation disk; maybe that's why I didn't get to the "Refreshing your PC" part and my PC just restarted itself?). Now I don't know how to get the apps back. I use my PC for school and office work and now I can't even open .doc files. It's just so frustrating. I never had these problems with Vista or with 7. And then I found out that there's no System Restore with 8. Is there any way I could get my apps back? Does Windows.old have any use at all? What are my options, if any at all?
 

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My Computer

System One

  • OS
    Windows 8
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