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Reboot and select proper boot device


Posts
3
#1
Hi! I'm new here, and I fear this area of computer technology is something I'm too ignorant of, so bear with me. But our laptop of late has frequently taken to randomly shutting down and then when you try to reboot it, the screen has a message that includes something about reboot and selecting the proper boot device or inserting a boot device. By holding the power button and/or selecting ctrl/alt/del from that screen (the ctrl/alt/del method seems to work when the power button doesn't), we have repeatedly successfully gotten the computer to reboot properly and the computer works (albeit, it seems to be really slow these days) until the next time it randomly happens (and it seems to be happening more often than it did at first). Sometimes it happens when the laptop is plugged in, though often it's when the laptop is unplugged, or sometimes it happens immediately after we would unplug it. It does seem the battery life of the laptop isn't as good as when the laptop was new.

Where to start with diagnosing cause and then of course, method of repair? Thanks!
 

My Computer

System One

  • OS
    windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model Number
    Dell Inspirion 3520
    CPU
    intel Core i3-2370M @ 2.4 Ghz
    Memory
    4.00 GB
    Browser
    IE
    Antivirus
    AVG

axe0

BSOD Kernel Dump Analyst
VIP Member
Pro User
Posts
2,393
#2
Since when do you have the laptop
Have you replaced the battery with a new one since you have the laptop?

Normally a battery is dying within a few years, 2 to 4 years (4 with extreme care).

Please read Battery Usage - Generate report.
This tutorial gives you information about how your battery is doing with its capacity.
 

My Computer

System One

  • OS
    Windows 10 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Custom build
    CPU
    i5-6500 @3.20GHz
    Motherboard
    Gigabyte B150-HD3P-CF
    Memory
    16GB DDR4 2133 Crucial Ballistix Sport LT
    Graphics Card(s)
    MSI GeForce GTX 1060 GAMING X 6G
    Sound Card
    Built-in
    Monitor(s) Displays
    Liyama ProLite XB2483HSU-B2
    Screen Resolution
    1920 x 1080
    Hard Drives
    Crucial MX200 500GB & Toshiba DT01ACA300 3TB
    PSU
    Corsair RM550x
    Case
    Fractal Design Define S
    Cooling
    Cooler Master TX3 i
    Keyboard
    Func KB-460 (MX Red)
    Mouse
    Corsair Gaming M65 RGB
    Browser
    Google Chrome
    Antivirus
    Bitdefender Total Security 2017 + MBAM Pro + MBAE Pro
    Other Info
    Creative Sound Blaster Tactic3D Rage V2 headset
Posts
3
#3
We've had the laptop 1 and 1/2 years, though as I recall it had been refurbished, so maybe the battery is older than that. Am I understanding you to say there could be a connection between the waning battery and the boot device messages? I ran the report......would screen shots of portions of it be helpful for you?
 

My Computer

System One

  • OS
    windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model Number
    Dell Inspirion 3520
    CPU
    intel Core i3-2370M @ 2.4 Ghz
    Memory
    4.00 GB
    Browser
    IE
    Antivirus
    AVG

axe0

BSOD Kernel Dump Analyst
VIP Member
Pro User
Posts
2,393
#4
This part is most important of the tutorial:
 

My Computer

System One

  • OS
    Windows 10 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Custom build
    CPU
    i5-6500 @3.20GHz
    Motherboard
    Gigabyte B150-HD3P-CF
    Memory
    16GB DDR4 2133 Crucial Ballistix Sport LT
    Graphics Card(s)
    MSI GeForce GTX 1060 GAMING X 6G
    Sound Card
    Built-in
    Monitor(s) Displays
    Liyama ProLite XB2483HSU-B2
    Screen Resolution
    1920 x 1080
    Hard Drives
    Crucial MX200 500GB & Toshiba DT01ACA300 3TB
    PSU
    Corsair RM550x
    Case
    Fractal Design Define S
    Cooling
    Cooler Master TX3 i
    Keyboard
    Func KB-460 (MX Red)
    Mouse
    Corsair Gaming M65 RGB
    Browser
    Google Chrome
    Antivirus
    Bitdefender Total Security 2017 + MBAM Pro + MBAE Pro
    Other Info
    Creative Sound Blaster Tactic3D Rage V2 headset
Posts
3
#5
Sorry if I'm being "slow".....here is the screen shot of mine. I'm ignorant enough that I don't know what to do with this info., though. :(

installed battery.jpg
 

My Computer

System One

  • OS
    windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model Number
    Dell Inspirion 3520
    CPU
    intel Core i3-2370M @ 2.4 Ghz
    Memory
    4.00 GB
    Browser
    IE
    Antivirus
    AVG

axe0

BSOD Kernel Dump Analyst
VIP Member
Pro User
Posts
2,393
#6
Your battery is at about 33% of what it used to be.
It would be smart to replace the battery and see if that helps.
 

My Computer

System One

  • OS
    Windows 10 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Custom build
    CPU
    i5-6500 @3.20GHz
    Motherboard
    Gigabyte B150-HD3P-CF
    Memory
    16GB DDR4 2133 Crucial Ballistix Sport LT
    Graphics Card(s)
    MSI GeForce GTX 1060 GAMING X 6G
    Sound Card
    Built-in
    Monitor(s) Displays
    Liyama ProLite XB2483HSU-B2
    Screen Resolution
    1920 x 1080
    Hard Drives
    Crucial MX200 500GB & Toshiba DT01ACA300 3TB
    PSU
    Corsair RM550x
    Case
    Fractal Design Define S
    Cooling
    Cooler Master TX3 i
    Keyboard
    Func KB-460 (MX Red)
    Mouse
    Corsair Gaming M65 RGB
    Browser
    Google Chrome
    Antivirus
    Bitdefender Total Security 2017 + MBAM Pro + MBAE Pro
    Other Info
    Creative Sound Blaster Tactic3D Rage V2 headset