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Solved Realtek HD Audio Driver stops working when comp sleeps.


Posts
8
#1
Hello, I recently got a set of 2.1 HiVi Swan M-10 speakers and hooked them up to my laptop until I can finish my build. When I first hooked them into my E55-A Toshiba Satellite the bass wasnt coming from the sub in fact it was combining into my L/R speakers making them sound terrible. A quick uninstall and reinstall of Realtek fixed that problem.

Alas, now the sound is great but every time I shut down my computer, or restart, or put in sleep, there is no sound at all. When I try to click adjust my levels I see the audio levels go up for the "ding" but nothing plays. I have found a workaround where I just need to disable then re-enable Realtek and the sound works again. Obviously I can do this every time but I really rather find a permanent solution.

This laptop has had problems before where the sound cuts out in a game and does not come back till a restart, but it wasn't until I hooked up my 2.1 system that the problem is expected every single time I start my computer from a rested state. I am using Realtek HD Audio driver version 6.0.1.6909 and my sound is integrated into my laptop's motherboard.

If anyone could help me out here I would appreciate it greatly!
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    CPU
    Intel i5 4690k
    Motherboard
    ASRock Z97 Killer
    Memory
    2x 4GB DDR3 Raedon R9 Gamer Series
    Graphics Card(s)
    EVGA Overclocked GTX 760
    Sound Card
    Motherboard Integrated
    Monitor(s) Displays
    AOC G2460P 144Hz 1080p
    Screen Resolution
    1920x1080
    Hard Drives
    WD Blue 1TB and Intel 530 120 GB SSD
    PSU
    EVGA 600W Bronze
    Case
    Rosewill Blackhawk
    Cooling
    Hyper 212 EVO
    Keyboard
    RAZER BlackWidow Chroma
    Mouse
    Logitech G502
    Internet Speed
    15-17 Mbps
    Browser
    Google Chrome
    Antivirus
    Avast!
    Other Info
    Sound System: HiVi Swan M-Series M10 2.1
    Fan Controller: NZXT Sentry 3

popeye

New Member
VIP Member
Guru
United States

Posts
3,090
#2
Welcome to the forum!

Have you tried the drivers on the Toshiba site? They are 2013-09-21 | Version: 6.0.1.7026 |

EDIT: There is also a new ACPI Flash BIOS listed. Don't know if it would have any effect on your problem.
 

My Computer

System One

  • OS
    Windows 8.1 Pro 64-bit
    Computer type
    Laptop
    System Manufacturer/Model Number
    Acer V3 771G-6443
    CPU
    i5-3230m
    Motherboard
    Acer VA70_HC (U3E1)
    Memory
    8GB DDR3 PC3-12800 (800 MHz)
    Graphics Card(s)
    HD4000 + GeForce GT 730M
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    17" Generic PnP Display on Intel HD Graphics 4000
    Screen Resolution
    1600x900 pixels
    Hard Drives
    Samsung SSD 850 EVO 250 GB
    ADATA SSD SP900 128GB
    PSU
    90 watt brick
    Mouse
    Bluetooth
    Antivirus
    Comodo
    Other Info
    Asus RT-AC56R dual-band WRT router (Merlin firmware). Intel 7260.HMWWB.R dual-band ac wireless adapter.
Posts
8
#3
Thanks good to be here! Yes that could definitely be the problem, I will try it now and report back.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    CPU
    Intel i5 4690k
    Motherboard
    ASRock Z97 Killer
    Memory
    2x 4GB DDR3 Raedon R9 Gamer Series
    Graphics Card(s)
    EVGA Overclocked GTX 760
    Sound Card
    Motherboard Integrated
    Monitor(s) Displays
    AOC G2460P 144Hz 1080p
    Screen Resolution
    1920x1080
    Hard Drives
    WD Blue 1TB and Intel 530 120 GB SSD
    PSU
    EVGA 600W Bronze
    Case
    Rosewill Blackhawk
    Cooling
    Hyper 212 EVO
    Keyboard
    RAZER BlackWidow Chroma
    Mouse
    Logitech G502
    Internet Speed
    15-17 Mbps
    Browser
    Google Chrome
    Antivirus
    Avast!
    Other Info
    Sound System: HiVi Swan M-Series M10 2.1
    Fan Controller: NZXT Sentry 3
Posts
8
#4
Okay, so I installed 6.0.1.7026 and the old problem where the sound is mixed in the two L/R speakers is back and the sub is not generating any sound. This is probably why I had the old driver installed before but what could be causing this?

EDIT: I reinstalled the old drivers and the sub is back, so it has to a problem with the new driver. Perhaps I should just wait for them to release a new one and just use this old one for now?
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    CPU
    Intel i5 4690k
    Motherboard
    ASRock Z97 Killer
    Memory
    2x 4GB DDR3 Raedon R9 Gamer Series
    Graphics Card(s)
    EVGA Overclocked GTX 760
    Sound Card
    Motherboard Integrated
    Monitor(s) Displays
    AOC G2460P 144Hz 1080p
    Screen Resolution
    1920x1080
    Hard Drives
    WD Blue 1TB and Intel 530 120 GB SSD
    PSU
    EVGA 600W Bronze
    Case
    Rosewill Blackhawk
    Cooling
    Hyper 212 EVO
    Keyboard
    RAZER BlackWidow Chroma
    Mouse
    Logitech G502
    Internet Speed
    15-17 Mbps
    Browser
    Google Chrome
    Antivirus
    Avast!
    Other Info
    Sound System: HiVi Swan M-Series M10 2.1
    Fan Controller: NZXT Sentry 3

popeye

New Member
VIP Member
Guru
United States

Posts
3,090
#5
Yea, sounds like you got some kind of hardware/software conflict going on. Wish I had a solution for you. About the only other thing I would try is delete it from Device Manager then reboot and let it re-install. Probably won't fix it though. :(
 

My Computer

System One

  • OS
    Windows 8.1 Pro 64-bit
    Computer type
    Laptop
    System Manufacturer/Model Number
    Acer V3 771G-6443
    CPU
    i5-3230m
    Motherboard
    Acer VA70_HC (U3E1)
    Memory
    8GB DDR3 PC3-12800 (800 MHz)
    Graphics Card(s)
    HD4000 + GeForce GT 730M
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    17" Generic PnP Display on Intel HD Graphics 4000
    Screen Resolution
    1600x900 pixels
    Hard Drives
    Samsung SSD 850 EVO 250 GB
    ADATA SSD SP900 128GB
    PSU
    90 watt brick
    Mouse
    Bluetooth
    Antivirus
    Comodo
    Other Info
    Asus RT-AC56R dual-band WRT router (Merlin firmware). Intel 7260.HMWWB.R dual-band ac wireless adapter.
Posts
8
#6
Oh well. Thanks for the help anyways!
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    CPU
    Intel i5 4690k
    Motherboard
    ASRock Z97 Killer
    Memory
    2x 4GB DDR3 Raedon R9 Gamer Series
    Graphics Card(s)
    EVGA Overclocked GTX 760
    Sound Card
    Motherboard Integrated
    Monitor(s) Displays
    AOC G2460P 144Hz 1080p
    Screen Resolution
    1920x1080
    Hard Drives
    WD Blue 1TB and Intel 530 120 GB SSD
    PSU
    EVGA 600W Bronze
    Case
    Rosewill Blackhawk
    Cooling
    Hyper 212 EVO
    Keyboard
    RAZER BlackWidow Chroma
    Mouse
    Logitech G502
    Internet Speed
    15-17 Mbps
    Browser
    Google Chrome
    Antivirus
    Avast!
    Other Info
    Sound System: HiVi Swan M-Series M10 2.1
    Fan Controller: NZXT Sentry 3