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Solved Randomly freeze and weirdly, the mouse pointer gone


kekin

Member
Member
Posts
15
#1
Hi, I just installed Windows 8 PRO with a genius key today. Things went fine untill I started to install some programs and drivers. Then it just gets freeze after a short while, like 10-15 mins. And when it freezes, the mouse pointer is gone as well :| I cant type or change to anything by keyboard.

Im using laptop Dell Studio XPS 1340.

Anyone has any suggestion to fix this? I've searched but cant find any solutions.

Thanks in advanced!
 
Last edited:

My Computer

System One

  • OS
    Windows 8.1 PRO 64 bit
    Computer type
    Laptop
    System Manufacturer/Model
    ACER Aspire V5 371-G

kekin

Member
Member
Posts
15
#3
A "genius key"? o_O

Where did you get the iso?
I got it from TechNet.

Here is the screenshot



I tried to change to "Best for Performance" which reduces all the effect and visual things. Now my laptop runs longer but still freezes after a longer while :( Just updated to newest driver for graphic card from Windows Update also. But seems not to fix the problem :(
 

My Computer

System One

  • OS
    Windows 8.1 PRO 64 bit
    Computer type
    Laptop
    System Manufacturer/Model
    ACER Aspire V5 371-G

FSeal

New Member
Member
Posts
636
#4
Ok, just wanted to make sure it wasn't a hacked ISO off the net or somthing since they can just behave in any crazy way...

Well unfortunately it may be due to a driver you previously installed :(

You might be able to go back to a restore point before you noticed it happening (if one exists) or maybe start over with a fresh install but be careful of what drivers you install (and use the machine for a day between each suspicious one). That way you might be able to track down which one is doing it...

Another idea might be to disable unnecessary hardware one by one and see if it happens to go away. Though there aren't TOO many things you can disable and still use the machine, but audio is one, special laptop devices like the track pad etc may be others...
 

My Computer

System One

  • OS
    Windows 7/8

kekin

Member
Member
Posts
15
#5
Thank you FSeal. Im also using this laptop to posting this and I have to force restart (holding down the power button to turn off, then on) when it freezes so you know how frustrated I am right now.

The attachment is my laptop info, got all using W8 Log Collector. Please have a look to see if any driver could messed up. Most of the drivers are installed automatically by Windows 8. I just manually installed one for touchpad. I thought it was the one but I unstalled it, it didnt fix. And I decided to install graphic driver and update to the newest by WIndows Update. But right now, it still gets freezes after a longer while like I said when reduced all visual effects. Windows installed these drivers by itself, how could them mess my comp up? :(

Now Im really stuckkk!! :(
 

My Computer

System One

  • OS
    Windows 8.1 PRO 64 bit
    Computer type
    Laptop
    System Manufacturer/Model
    ACER Aspire V5 371-G

Dwarf

The Contemplator, (1963-2013)
Moderator
Doncaster, UK

Posts
638
#6
What is a genius key ??
 

My Computer

System One

  • OS
    Windows 8.1 Pro RTM x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Dwarf Dwf/11/2012 r09/2013
    CPU
    Intel Core-i5-3570K 4-core @ 3.4GHz (Ivy Bridge) (OC 4.2GHz)
    Motherboard
    ASRock Z77 Extreme4-M
    Memory
    4 x 4GB DDR3-1600 Corsair Vengeance CMZ8GX3M2A1600C9B (16GB)
    Graphics Card(s)
    MSI GeForce GTX770 Gaming OC 2GB
    Sound Card
    Realtek High Definition on board solution (ALC 898)
    Monitor(s) Displays
    ViewSonic VA1912w Widescreen
    Screen Resolution
    1440x900
    Hard Drives
    OCZ Agility 3 120GB SATA III x2 (RAID 0)
    Samsung HD501LJ 500GB SATA II x2
    Hitachi HDS721010CLA332 1TB SATA II
    Iomega 1.5TB Ext USB 2.0
    WD 2.0TB Ext USB 3.0
    PSU
    XFX Pro Series 850W Semi-Modular
    Case
    Gigabyte IF233
    Cooling
    1 x 120mm Front Inlet 1 x 120mm Rear Exhaust
    Keyboard
    Microsoft Comfort Curve Keyboard 3000 (USB)
    Mouse
    Microsoft Comfort Mouse 3000 for Business (USB)
    Internet Speed
    NetGear DG834Gv3 ADSL Modem/Router (Ethernet) ~4.0 Mb/sec (O2)
    Browser
    IE 11
    Antivirus
    Avast! 8.0.1497 MalwareBytes 1.75.0.1300
    Other Info
    Optical Drive: HL-DT-ST BD-RE BH10LS30 SATA Bluray
    Lexmark S305 Printer/Scanner/Copier (USB)
    WEI Score: 8.1/8.1/8.5/8.5/8.25
    Asus Eee PC 1011PX Netbook (Windows 7 x86 Starter)

FSeal

New Member
Member
Posts
636
#7
Hmm, not too much to go on I'm afraid :/ There have been a lot of reports of freezing on the forum here though, try doing a thread search and see if anything applies.

One shot in the dark... I assume that the laptop has a regular hard drive (not an SSD)? And when the lock-up occurs, is the HD light lit solid on?
 

My Computer

System One

  • OS
    Windows 7/8

kekin

Member
Member
Posts
15
#8
One shot in the dark... I assume that the laptop has a regular hard drive (not an SSD)? And when the lock-up occurs, is the HD light lit solid on?
No, it's totally off, not even a little flash.
 

My Computer

System One

  • OS
    Windows 8.1 PRO 64 bit
    Computer type
    Laptop
    System Manufacturer/Model
    ACER Aspire V5 371-G

kekin

Member
Member
Posts
15
#10
This is how my BIOS setup. Please have a look to see if you guys find anything that could cause the freezes or help preventing it.

http://i.imgur.com/PgDax.jpg

And wait a minute, I just uninstalled Chrome. And now my lappy working longer without freezes. Im testing more time to see if it happens again. But why Chrome, cuz I installed the newest beta version 22.0.1229.8 Dev which support Retro version and Desktop version and it should be compatible 100%, right? :|
 

My Computer

System One

  • OS
    Windows 8.1 PRO 64 bit
    Computer type
    Laptop
    System Manufacturer/Model
    ACER Aspire V5 371-G

kekin

Member
Member
Posts
15
#11
After some hours, the comp crashed again. One thing is that if I just leave it there and do nothing, it wont get crashed :( It only crash while Im doing something.

------

So I just did a fresh, a new function of Windows I think. It got everything back to the new state, except my files and my ID and uninstalls all desktop apps, still keep WIndows Marketplace app. Things seem running fine. Im testing more to see if I gets any crash. If no, then the problem can be caused by one of the desktop apps which I didn't install so many.

These are apps that got removed:

[TD="class: Regular"]

[/TD]
[TD="class: Secondary"]

[/TD]
[TD="class: Secondary"]3.2.0[/TD]

[TD="class: Regular"]

[/TD]
[TD="class: Secondary"]Igor Pavlov[/TD]
[TD="class: Secondary"]9.20.00.0[/TD]

[TD="class: Regular"]

[/TD]
[TD="class: Secondary"]Adobe Systems Incorporated[/TD]
[TD="class: Secondary"]13.0[/TD]

[TD="class: Regular"]

[/TD]
[TD="class: Secondary"]Adobe[/TD]
[TD="class: Secondary"]4.1.2[/TD]

[TD="class: Regular"]

[/TD]
[TD="class: Secondary"]Oracle[/TD]
[TD="class: Secondary"]7.0.50[/TD]

[TD="class: Regular"]JavaFX 2.1.1[/TD]
[TD="class: Secondary"]Oracle Corporation[/TD]
[TD="class: Secondary"]2.1.1[/TD]

[TD="class: Regular"]Microsoft Office Professional Plus 2010[/TD]
[TD="class: Secondary"]Microsoft Corporation[/TD]
[TD="class: Secondary"]14.0.4763.1000[/TD]

[TD="class: Regular"]Microsoft Visual C++ 2005 Redistributable[/TD]
[TD="class: Secondary"]Microsoft Corporation[/TD]
[TD="class: Secondary"]8.0.61001[/TD]

[TD="class: Regular"]Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148[/TD]
[TD="class: Secondary"]Microsoft Corporation[/TD]
[TD="class: Secondary"]9.0.30729.4148[/TD]

[TD="class: Regular"]Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148[/TD]
[TD="class: Secondary"]Microsoft Corporation[/TD]
[TD="class: Secondary"]9.0.30729.4148[/TD]

[TD="class: Regular"]

[/TD]
[TD="class: Secondary"]Microsoft Corporation[/TD]
[TD="class: Secondary"]10.0.40219[/TD]

[TD="class: Regular"]

[/TD]
[TD="class: Secondary"]Microsoft Corporation[/TD]
[TD="class: Secondary"]10.0.40219[/TD]

[TD="class: Regular"]NVIDIA Drivers[/TD]
[TD="class: Secondary"]NVIDIA Corporation[/TD]
[TD="class: Secondary"]1.7[/TD]

[TD="class: Regular"]RICOH R5C83x/84x Media Driver Ver.3.53.02[/TD]
[TD="class: Secondary"][/TD]
[TD="class: Secondary"]3.53.02[/TD]

[TD="class: Regular"]

[/TD]
[TD="class: Secondary"]SWE Sven Ritter[/TD]
[TD="class: Secondary"]14.00.6545[/TD]

[TD="class: Regular"]

[/TD]
[TD="class: Secondary"]Synaptics Inc.[/TD]
[TD="class: Secondary"]1.6.5.17120[/TD]

[TD="class: Regular"]

[/TD]
[TD="class: Secondary"]Synaptics Incorporated[/TD]
[TD="class: Secondary"]15.2.20.0[/TD]

[TD="class: Regular"]

[/TD]
[TD="class: Secondary"]VideoLAN[/TD]
[TD="class: Secondary"]2.0.3[/TD]

 
Last edited:

My Computer

System One

  • OS
    Windows 8.1 PRO 64 bit
    Computer type
    Laptop
    System Manufacturer/Model
    ACER Aspire V5 371-G

kekin

Member
Member
Posts
15
#12
Ok, so I install one by one and Synaptics Pointing Device Driver seems to be the one cause my lappy freezed!!! Testing more...!!! Im defragmenting my HD as well as doing some other tasks to see it the comp gets freezed! Been good so far...! testing more time...!
 

My Computer

System One

  • OS
    Windows 8.1 PRO 64 bit
    Computer type
    Laptop
    System Manufacturer/Model
    ACER Aspire V5 371-G

kekin

Member
Member
Posts
15
#13
So till now, I can be quite confident to say Synaptics Driver for my Dell touchpad, Chrome and Skype cause the freeze :(
 

My Computer

System One

  • OS
    Windows 8.1 PRO 64 bit
    Computer type
    Laptop
    System Manufacturer/Model
    ACER Aspire V5 371-G

kekin

Member
Member
Posts
15
#15

My Computer

System One

  • OS
    Windows 8.1 PRO 64 bit
    Computer type
    Laptop
    System Manufacturer/Model
    ACER Aspire V5 371-G

UKBoner

New Member
Posts
5
#16
Nice one! :) I stumbled across this fix while browsing a mac forum (of all places) because I had installed win8 on a mac mini with boot camp and was seeing the same freezing thing. I've been freeze-free for a couple of days now (previous best was circa 1hour) so I thought I would spread the love.

Like others (in other threads) I suspected chrome and Dropbox at first, but that's probably because they are the first two apps everyone installs.

Glad you are sorted.
 

My Computer

System One

  • OS
    Windows 8

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