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Random network disconnect to wireless network printer


Nuccii

New Member
VIP Member
Guru
Canada

Posts
1,950
#1
This morning I installed an optional update from Windows Update. It was Ralink Technology WLAN 802.11 wireless LAN card.

Since then, when I try to print to my wireless network printer, the network would disconnect then come back on after a while. The update shows up in Update History as successfully installed but not in the installed updates. System restore is of no help here. The network configuration page shows normal. The web does not appear to be affected. I made a new network connection for the printer but it did not help.

Is there a way to reverse this update or should I uninstall the 802.11 LAN card and let windows re-install anew.

The printer is a HP Officejet Pro 8600e
 

My Computer

System One

  • OS
    windows 8.1 Update 1 Pro 64bit
    System Manufacturer/Model Number
    Pavillion H8-1202
    CPU
    I7-2600 @ 3.4 GHz
    Motherboard
    PEGATRON
    Memory
    8 GB
    Graphics Card(s)
    NIVDIA GeForce GT 520
    Sound Card
    Realtek ALC656GR CODEC
    Monitor(s) Displays
    Samsung SyncMaster S22B350
    Screen Resolution
    1920X1080 32 bit color
    Hard Drives
    Samsung 850 EVO SSD 500GB
    Keyboard
    Razer Blackwidow Ultimate 2013
    Mouse
    Logitech M510

whest

New Member
Member
Posts
122
#2
You can go into device manager -right click the network card and roll back the driver - then search for this in windows search - "change device installation settings" and select never let windows install driver updates - also hide the driver in windows update - that should do it - if it still installs u can turn off a setting in maintenance - from memory.
 

My Computer

System One

  • OS
    Windows 8 64bit Pro
    Computer type
    Laptop
    System Manufacturer/Model Number
    Asus Notebook N53SV Series
    CPU
    Intel(R) Core(TM)i7-2630 CPU @ 2.0GHz /turbo 2.9Hz
    Motherboard
    Intel® HM65 Express Chipset
    Memory
    4GB
    Graphics Card(s)
    GT540M
    Sound Card
    realtek
    Screen Resolution
    1366/768
    Hard Drives
    Seagate 500gb 5400
    Keyboard
    microsoft wireless keyboard 3000 v2
    Mouse
    microsoft wieless mouse 5000
    Internet Speed
    13/16mbs
    Browser
    IE Firefox Chrome
    Antivirus
    Windows Defender

Nuccii

New Member
VIP Member
Guru
Canada

Posts
1,950
#3
No cigar, even tried to change my IPv4 setting to manual to keep sync with the printer., HP and my ISP no help either.
 

My Computer

System One

  • OS
    windows 8.1 Update 1 Pro 64bit
    System Manufacturer/Model Number
    Pavillion H8-1202
    CPU
    I7-2600 @ 3.4 GHz
    Motherboard
    PEGATRON
    Memory
    8 GB
    Graphics Card(s)
    NIVDIA GeForce GT 520
    Sound Card
    Realtek ALC656GR CODEC
    Monitor(s) Displays
    Samsung SyncMaster S22B350
    Screen Resolution
    1920X1080 32 bit color
    Hard Drives
    Samsung 850 EVO SSD 500GB
    Keyboard
    Razer Blackwidow Ultimate 2013
    Mouse
    Logitech M510

whest

New Member
Member
Posts
122
#4
Have you done a system restore?(THAT SHOULD WORK)- It may have been one of the other updates you can get more info on each update by following the more information link in windows update - firstly the system restore - check to see if problem is fixed - then scrutinize each update before installing.
You could try an updated driver for the hp printer also HP Support & Drivers | United States.
Try the following link for network card driver - go to the Ralink Technology website - support /drivers etc (Please note that the Ralink website has been merged with MediaTek website since January 7th, 2013)
MediaTek - Downloads Windows
 

My Computer

System One

  • OS
    Windows 8 64bit Pro
    Computer type
    Laptop
    System Manufacturer/Model Number
    Asus Notebook N53SV Series
    CPU
    Intel(R) Core(TM)i7-2630 CPU @ 2.0GHz /turbo 2.9Hz
    Motherboard
    Intel® HM65 Express Chipset
    Memory
    4GB
    Graphics Card(s)
    GT540M
    Sound Card
    realtek
    Screen Resolution
    1366/768
    Hard Drives
    Seagate 500gb 5400
    Keyboard
    microsoft wireless keyboard 3000 v2
    Mouse
    microsoft wieless mouse 5000
    Internet Speed
    13/16mbs
    Browser
    IE Firefox Chrome
    Antivirus
    Windows Defender

Nuccii

New Member
VIP Member
Guru
Canada

Posts
1,950
#5
I already tried system restore, updated the drivers, uninstalled the printer and reinstalled it using the latest software from HP. A USB connection works fine but not the wireless. Have reconfigured the network also. Strange indeed!
 

My Computer

System One

  • OS
    windows 8.1 Update 1 Pro 64bit
    System Manufacturer/Model Number
    Pavillion H8-1202
    CPU
    I7-2600 @ 3.4 GHz
    Motherboard
    PEGATRON
    Memory
    8 GB
    Graphics Card(s)
    NIVDIA GeForce GT 520
    Sound Card
    Realtek ALC656GR CODEC
    Monitor(s) Displays
    Samsung SyncMaster S22B350
    Screen Resolution
    1920X1080 32 bit color
    Hard Drives
    Samsung 850 EVO SSD 500GB
    Keyboard
    Razer Blackwidow Ultimate 2013
    Mouse
    Logitech M510

whest

New Member
Member
Posts
122
#6
You can uninstall the card driver in device manager and select remove the current driver from the pc permanently - reboot the PC - it will then have an unknown device with a yellow asterisk next to it in device manager - you will need to download a suitable driver prior to this from the manufactures website or use the driver that came with the card and install it in compatibility mode with the OS its written for:

Compatibility mode :To install a driver/program in compatibility mode - right click the setup.exe file - click properties - click compatibility - check run in compatibility with vista/xp/w7 - check run as administrator - leave the rest blank. Start setup.exe and install.

This may not work either so you might have to reset the pc - there are tutorials at this site for that - skip the refresh option as it may not work - resetting will, and you will have to make sure the driver doesn't get installed again.
 

My Computer

System One

  • OS
    Windows 8 64bit Pro
    Computer type
    Laptop
    System Manufacturer/Model Number
    Asus Notebook N53SV Series
    CPU
    Intel(R) Core(TM)i7-2630 CPU @ 2.0GHz /turbo 2.9Hz
    Motherboard
    Intel® HM65 Express Chipset
    Memory
    4GB
    Graphics Card(s)
    GT540M
    Sound Card
    realtek
    Screen Resolution
    1366/768
    Hard Drives
    Seagate 500gb 5400
    Keyboard
    microsoft wireless keyboard 3000 v2
    Mouse
    microsoft wieless mouse 5000
    Internet Speed
    13/16mbs
    Browser
    IE Firefox Chrome
    Antivirus
    Windows Defender