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Solved Random freeze - tried different options


weinie4

New Member
Posts
6
#1
Hello!

I have a huge problem for a few weeks now. I'm useing an Asus notebook, an X5DIE, and it freezes randomly. I have read the forum, if you found some solution, but is havent found any usable tricks.
A have already tried to change the system preformance to maximum in advanced system options, i already tried disableing the drive optimization, i updated all the drivers for my laptop, but nothing works.
At first i thought that might be the touchpad it is, so i disabled it in the bios, but it doesnt even worked.
I even updated bios.

You are the only hope for me. I run the test, that is needed, hope you find something, which solves my problem, and its not a hardware problem.
Thanks in advance

weinie4
 

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  • OS
    Windows 8 Consumer Preview
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1,851
#2
Hi,

Same as almost all the others with freeze issues. All missing co-processor driver (power management). That means you haven't installed the chipset drivers for your MCP79 NVIDIA nForce motherboard yet.

Code:
Coprocessor    PCI\VEN_10DE&DEV_0AA3&SUBSYS_1FA71043&REV_B1\3&267A616A&1&1D
Install the latest and use the device manager if necessary. It will be in the extracted SMBus folder. It wil also have a storage driver you should install.

It's probably on ASUS' site for your model. Win 7 x64
 

My Computer

System One

  • OS
    8250 x86 + 7 SP1 x86 + Ubuntu 12.04 LTS x86
    CPU
    P4 3.4 GHz HT
    Motherboard
    MSI-7211
    Memory
    OCZ 2 GB DDR @ 400 MHz
    Graphics Card(s)
    HIS AGP HD 3850 Turbo Ice-Q
    Sound Card
    MOTU Traveler firewire interface
    Monitor(s) Displays
    Acer x223w
    Screen Resolution
    1680x1050
    Hard Drives
    WD Caviar Black 1 TB Sata II, WD 400 GB Sata I, WD 120 GB Sata I
    PSU
    300W generic
    Case
    Cybertron
    Keyboard
    Logitech Classic Keyboard 200, Dell RT7D20
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    Logitech M510
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weinie4

New Member
Posts
6
#4
Still not working

The notebook still freezes. The cursor stops, and a few seconds later even disappear from the screen. Often make some freezed noise. The same symptoms as before :\
Any new ideas?
 

My Computer

System One

  • OS
    Windows 8 Consumer Preview
Posts
1,851
#5
The notebook still freezes. The cursor stops, and a few seconds later even disappear from the screen. Often make some freezed noise. The same symptoms as before :\
Any new ideas?
Boot the machine to safe mode + networking. Use it to surf the web or just let it sit there. Leave it in this mode for as long as you are satisfied there are no more freezes. If it is all well and good here, you do not have a hardware problem.

If that test is successful, look at your services and applications starting with Windows for one of them to be the culprit.

I would uninstall all ASUS software. Also, I would set Optimized Defaults in the bios.
 

My Computer

System One

  • OS
    8250 x86 + 7 SP1 x86 + Ubuntu 12.04 LTS x86
    CPU
    P4 3.4 GHz HT
    Motherboard
    MSI-7211
    Memory
    OCZ 2 GB DDR @ 400 MHz
    Graphics Card(s)
    HIS AGP HD 3850 Turbo Ice-Q
    Sound Card
    MOTU Traveler firewire interface
    Monitor(s) Displays
    Acer x223w
    Screen Resolution
    1680x1050
    Hard Drives
    WD Caviar Black 1 TB Sata II, WD 400 GB Sata I, WD 120 GB Sata I
    PSU
    300W generic
    Case
    Cybertron
    Keyboard
    Logitech Classic Keyboard 200, Dell RT7D20
    Mouse
    Logitech M510
    Internet Speed
    2 MByte/sec Down, 250 KByte/sec Up
Posts
1,851
#6
I also noticed you have an Elantech input device without the proprietary driver installed. I would check on this as well and install the driver:

Code:
Hardware Type    ELAN PS/2 Port Smart-Pad
Number of Buttons    0
Status    OK
PNP Device ID    ACPI\ETD0001\4&2F22FCD4&0
Power Management Supported    No
Double Click Threshold    Not Available
Handedness    Not Available
IRQ Channel    IRQ 12
Driver    c:\windows\system32\drivers\i8042prt.sys (6.2.8250.0, 108,50 KB (111 104 bytes), 2012.02.18. 5:35)
 

My Computer

System One

  • OS
    8250 x86 + 7 SP1 x86 + Ubuntu 12.04 LTS x86
    CPU
    P4 3.4 GHz HT
    Motherboard
    MSI-7211
    Memory
    OCZ 2 GB DDR @ 400 MHz
    Graphics Card(s)
    HIS AGP HD 3850 Turbo Ice-Q
    Sound Card
    MOTU Traveler firewire interface
    Monitor(s) Displays
    Acer x223w
    Screen Resolution
    1680x1050
    Hard Drives
    WD Caviar Black 1 TB Sata II, WD 400 GB Sata I, WD 120 GB Sata I
    PSU
    300W generic
    Case
    Cybertron
    Keyboard
    Logitech Classic Keyboard 200, Dell RT7D20
    Mouse
    Logitech M510
    Internet Speed
    2 MByte/sec Down, 250 KByte/sec Up

weinie4

New Member
Posts
6
#7
In safe mode it stable now for 4 hours - quite good.
I searched the net for any good touchpad driver, but nothing yet - the problem was the same with the original driver. Now works with default microsoft, but multitouch doesnt.
Does it help, if i run the setup as administrator?

Also cleaned up the asus mess - all the asus programs.
 

My Computer

System One

  • OS
    Windows 8 Consumer Preview

Kevin Ismail

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2,161
#8
Hi Weinie
I also have ASUS but other older type (K42F). Running WCP 64-bit. ASUS native driver for touchpad works fine with it.
Btw, On installing any driver most likely you are prompted by UAC for elevated mode, by clicking yes then it runs under administrator privilege. :)
My ASUS initially did have problem when forcing all factory drivers to install. Then I tried reinstall WCP and just pick few native driver from ASUS and leave the rest handled by microsoft driver included in WCP install DVD.
I found it works better now.


Kevin.
 

My Computer

System One

  • OS
    Windows 10 Pro 64-bit
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Home Built system
    CPU
    Core i5
    Motherboard
    Intel DH55PJ
    Memory
    4 GB
    Graphics Card(s)
    ATI 4650
    Sound Card
    Realtek HD Integrated
    Monitor(s) Displays
    LG Flatron L1742S; LG Flatron 19"; Samsung TV 48"
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    1280:1024; 1366:768;1920:1080
    Hard Drives
    SSD 256 GB
    Seagate Barracuda 500 GB
    WDC 1 TB
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    Simbadda
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    Conventional
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    Logitech Wireless
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    Home-made Home Theater

weinie4

New Member
Posts
6
#9
Updated realtek driver, elantech touchpad, and ATK package, the system is stable for 7 hours now. Seems the problem is solved. Thank you for the assistance. Hopefully stays unfreezed for another 7 hours, and then i will be statisfied.
 

My Computer

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  • OS
    Windows 8 Consumer Preview

Kevin Ismail

Revived
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#10
Good to know it. :D
 

My Computer

System One

  • OS
    Windows 10 Pro 64-bit
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Home Built system
    CPU
    Core i5
    Motherboard
    Intel DH55PJ
    Memory
    4 GB
    Graphics Card(s)
    ATI 4650
    Sound Card
    Realtek HD Integrated
    Monitor(s) Displays
    LG Flatron L1742S; LG Flatron 19"; Samsung TV 48"
    Screen Resolution
    1280:1024; 1366:768;1920:1080
    Hard Drives
    SSD 256 GB
    Seagate Barracuda 500 GB
    WDC 1 TB
    PSU
    Power
    Case
    Simbadda
    Cooling
    Conventional
    Keyboard
    Logitech Wireless
    Mouse
    Logitech Wireless
    Internet Speed
    1.4 MBPS
    Other Info
    External HDD WDC 2 TB
    Dial Up Modem Huawei
    Home-made Home Theater
Posts
1,851
#11
Yup, fo sho and a Dutch on the side. ATK package was likely the good one to rid of or otherwise update, as you have.

So, installed chipset drivers so it uses NVIDIA storage and installed coprocessor power management SMBus driver for MCP79 (MCP79D): check

Updated ATK for ASUS: check

Definitely good to have installed Elantech driver too: check

For anyone reading this that needs the fix, well, there you have it. Good job!
 

My Computer

System One

  • OS
    8250 x86 + 7 SP1 x86 + Ubuntu 12.04 LTS x86
    CPU
    P4 3.4 GHz HT
    Motherboard
    MSI-7211
    Memory
    OCZ 2 GB DDR @ 400 MHz
    Graphics Card(s)
    HIS AGP HD 3850 Turbo Ice-Q
    Sound Card
    MOTU Traveler firewire interface
    Monitor(s) Displays
    Acer x223w
    Screen Resolution
    1680x1050
    Hard Drives
    WD Caviar Black 1 TB Sata II, WD 400 GB Sata I, WD 120 GB Sata I
    PSU
    300W generic
    Case
    Cybertron
    Keyboard
    Logitech Classic Keyboard 200, Dell RT7D20
    Mouse
    Logitech M510
    Internet Speed
    2 MByte/sec Down, 250 KByte/sec Up