Random computer hangs, then now got ntoskrnl.exe BSOD

n88b · Dec 24, 2013

Hope everyone else is having a good Christmas

I first built this PC two years ago (late 2011), in the first 1.5 years the PC worked great, not a single problem. Then in early this year, my computer started getting errors (this was when I still had windows 7), first it was random I/O write errors, which doesn’t cause hang or BSOD, it simply shutdown my computer automatically after a few seconds, then I occasionally get BSOD. Back then I had to prepare for my high school exams so I didn’t look into it and thought it was just a windows 7 bug.

So fast forward to now, last month I bought the windows 8, and did a complete clean reinstall, give up on all my old files. And the problem is still here, well, not exactly the same problem. My windows 8 doesn’t experience I/O write errors any more, instead it started hanging/stop responding with multiple applications completely at random (both in terms of which application and when it happens), the computer would also stop responding when these application hangs/freezes, the mouse moves but nothing happens when clicking on the items and the only thing to do is a hard reset. However since its not a BSOD it doesn’t create dump files for analysis.

Luckily last night the BSOD happened, and I got a dump, can someone help me pls (now the hang is happening everyday, its unbearable. Event viewer and reliability monitor doesn’t say anything specific, just app hang or unexpectedly shutdown. My reliability index is at 1)? much appreciated

I have upgrade my PC since I had the PC problems, for example:
- Radeon HD 6870 to 2x GTX 670 in SLI
- OCZ modxstream 600W to GS800 (800w psu from Corsair)
So I think we can rule out the above?

My full spec:
- Nzxt Phantom white red case
- Ga-z68x-ud4-b3 motherboard
- I5 2500k CPU overclocked at 4.2 Ghz
- 16 Kingston Hyperx ram
- GTX670x2 in SLI
- Corsair GS800 (800w) PSU
- Vertex 3 120 GB SSD for windows
- Kingston Hyperx 3k SSD for often used programs
- 2x 1TB HDD in Motherboard Raid for games storage

I have tried running memtest86+ on my ram (all of it), 10 passes no error.

I tried disable my CPU overclock too, but the problems is still there...

usasma · Dec 25, 2013

If you're overclocking, please stop the overclock while we're troubleshooting. Feel free to resume the overclock once the system has been stabilized.

SSD's were temperamental when they first came out, but their reliability has improved greatly over the last year or two. There are 2 things that MUST be checked on systems with BSOD's and SSD's:

1) That the SSD firmware is the latest available for the SSD. I usually can't see this info in the reports, so I rely on you to check it.
2) That the storage controller drivers on the motherboard are the most recent. They must date from late 2012 or later. This is ALL controllers, not just the one that the SSD is attached to. If involved these should be visible in the memory dump - but it doesn't hurt to check manually.

D: drive only has about 10% free space. Windows likes 15% free space in order to perform stuff "behind the scenes" without adversely affecting the system's performance. Please free up 15% on ALL hard drives (you can get away with 10% on larger drives and won't notice a large performance penalty)

You have at least 5 hard drives. What is the age of your Corsair GS800 Power Supply?

Please update the Intel Management Engine (yours dates from 2010):

Try these links:
https://downloadcenter.intel.com/De...3276&keyword=intel+management+engine&lang=eng
https://downloadcenter.intel.com/De...3091&keyword=intel+management+engine&lang=eng
https://downloadcenter.intel.com/De...2092&keyword=intel+management+engine&lang=eng

If that doesn't work, then try these Lenovo links:
Intel Management Engine Interface Driver for Windows 8.1 (64-bit), 8 (64-bit) - Notebook
http://support.lenovo.com/en_US/downloads/detail.page?DocID=DS032435

Finally, here's the link to the search I used:
https://www.google.com/search?q=int...s=org.mozilla:en-US;official&client=firefox-a

FWIW - It's a feature that allows you to manage the BIOS features from within Windows (more technical stuff to be found here: Intel® Active Management Technology (Intel® AMT) Start Here Guide (Intel AMT 9.0) | Intel® Developer Zone )

Please note the drivers below that date from before the release of Windows 8.1 (17 Oct 2013) - check to see that each and every one is compatible w/Windows 8.1 (at the manufacturer's website). If not, you must either remove the device and it's software - or locate a Windows 8.1 compatible update on the web.

If all of this doesn't stop the BSOD's, please run Driver Verifier according to these instructions: Driver Verifier Settings

Analysis:
The following is for informational purposes only.

Code:

[font=lucida console]**************************Mon Dec 23 20:11:31.584 2013 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\122413-147015-01.dmp]
Windows 8 Kernel Version 9600 MP (4 procs) Free x64
Built by: [B]9600[/B].16452.amd64fre.winblue_gdr.131030-1505
System Uptime:[B]0 days 4:36:19.234[/B]
Probably caused by :[B]csrss.exe[/B]
BugCheck [B]EF, {ffffe0000f139900, 0, 0, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x000000EF]CRITICAL_PROCESS_DIED (ef)[/url]
Arguments: 
Arg1: ffffe0000f139900, Process object or thread object
Arg2: 0000000000000000, If this is 0, a process died. If this is 1, a thread died.
Arg3: 0000000000000000
Arg4: 0000000000000000
PROCESS_NAME:  csrss.exe
BUGCHECK_STR:  0xEF_f7e57c0
FAILURE_BUCKET_ID: [B]0xEF_f7e57c0_IMAGE_csrss.exe[/B]
CPUID:        "Intel(R) Core(TM) i5-2500K CPU @ 3.30GHz"
MaxSpeed:     3300
CurrentSpeed: [B]3310[/B]
  BIOS Version                  F10
  BIOS Release Date             02/21/2012
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  Z68X-UD4-B3
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.

Code:

[font=lucida console]**************************Mon Dec 23 20:11:31.584 2013 (UTC - 5:00)**************************
[COLOR=RED][B]HECIx64.sys                 Tue Sep 21 12:59:04 2010 (4C98E458)[/B][/COLOR]
[COLOR=RED][B]mv_process.sys              Tue Feb 22 04:22:20 2011 (4D63804C)[/B][/COLOR]
[COLOR=RED][B]PxHlpa64.sys                Mon Oct 17 10:29:34 2011 (4E9C3BCE)[/B][/COLOR]
truecrypt.sys               Tue Feb  7 04:09:36 2012 (4F30EA50)
lvrs64.sys                  Mon Oct 22 22:11:24 2012 (5085FCCC)
lvuvc64.sys                 Mon Oct 22 22:12:08 2012 (5085FCF8)
000.fcl                     Fri Nov 23 04:17:29 2012 (50AF3F29)
athw8x.sys                  Thu Jan 17 04:15:39 2013 (50F7C13B)
SAlpham64.sys               Fri May 31 10:19:10 2013 (51A8B15E)
nvhda64v.sys                Sun Jun 16 08:38:07 2013 (51BDB1AF)
SYMEVENT64x86.SYS           Fri Jul 26 22:26:58 2013 (51F32FF2)
SRTSPX64.SYS                Fri Jul 26 22:45:06 2013 (51F33432)
Ironx64.SYS                 Mon Jul 29 20:59:35 2013 (51F70FF7)
mvxxmm.sys                  Tue Jul 30 02:51:32 2013 (51F76274)
mvs91xx.sys                 Tue Jul 30 02:52:22 2013 (51F762A6)
SYMDS64.SYS                 Tue Jul 30 19:29:08 2013 (51F84C44)
iaStorA.sys                 Thu Aug  1 21:39:52 2013 (51FB0DE8)
dump_iaStorA.sys            Thu Aug  1 21:39:52 2013 (51FB0DE8)
intelppm.sys                Thu Aug 22 04:46:35 2013 (5215CFEB)
EX64.SYS                    Thu Aug 22 16:36:51 2013 (52167663)
ENG64.SYS                   Thu Aug 22 16:38:20 2013 (521676BC)
SYMEFA64.SYS                Sat Aug 31 00:02:36 2013 (52216ADC)
Rt630x64.sys                Mon Sep  9 02:47:07 2013 (522D6EEB)
RTKVHD64.sys                Tue Sep 10 09:37:35 2013 (522F209F)
SYMNETS.SYS                 Mon Sep 23 22:41:10 2013 (5240FBC6)
ccSetx64.sys                Mon Sep 23 23:58:04 2013 (52410DCC)
SRTSP64.SYS                 Wed Sep 25 20:23:42 2013 (52437E8E)
EraserUtilRebootDrv.sys     Wed Oct  9 16:50:19 2013 (5255C18B)
eeCtrl64.sys                Wed Oct  9 16:50:19 2013 (5255C18B)
SteelBus64.sys              Wed Oct 30 12:15:33 2013 (527130A5)
nvlddmkm.sys                Mon Nov 11 08:24:05 2013 (5280DA75)
BHDrvx64.sys                Wed Nov 27 01:18:34 2013 (52958EBA)
nvvad64v.sys                Wed Dec  4 18:10:01 2013 (529FB649)
IDSvia64.sys                Thu Dec  5 20:53:44 2013 (52A12E28)
[/font]

Random computer hangs, then now got ntoskrnl.exe BSOD

n88b

New Member

My Computer

System One

usasma

Mr. Cranky Pants

My Computer

System One