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Random BSOD's - WHEA Uncorrectable Error


utisz

New Member
Posts
10
#1
I'm getting random BSOD's, with WHEA_UNCORRECTABLE_ERROR. Here is the SF Diag. Tool output Attahed).

Would love to get some ideas about what can be done.

Cheers!
 

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System One

  • OS
    Windows 8.1
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1,360
#2
The following drivers should be removed or updated..

ALSysIO64.sys Sun Apr 19 15:41:04 2009 (49EB7E50)
Core Temp - CPU temperature monitor
Core Temp

btwl2cap.sys Thu Jul 26 11:14:41 2012 (50115EE1)
Broadcom Bluetooth L2CAP Servicen
Bluetooth Support | Broadcom

HECIx64.sys Mon Dec 17 14:32:21 2012 (50CF7345)
Intel Management Engine Interface
https://downloadcenter.intel.com/Default.aspx

AsUpIO.sys Mon Aug 02 22:47:59 2010 (4C57835F)
AsIO.sys Wed Aug 22 05:54:47 2012 (5034AC67)
ASUS hardware monitoring software
ASUSTeK Computer Inc. -Support- Drivers and Download

Norton 360 should be removed, also use the removal tool from there site. Set Windows Firewall & Windows Defender to Automatic.

ftp://ftp.symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe
 

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System One

  • OS
    Windows 8.1 Enterprise

utisz

New Member
Posts
10
#3
I've removed the ASUS completely, even used the cleaner on their website. Any recmmendations on this?
Norton - ? Why ? I don't think I can live with windows protection. Is this for testing purposes only?
Coretemp - what's it causing?
 

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    Windows 8.1
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1,360
#4
Everything listed above need to be removed or updated for testing. Once the cause of the BSOD has been determined you may reinstall the programs you choose.
 

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System One

  • OS
    Windows 8.1 Enterprise

utisz

New Member
Posts
10
#5
Maybe you just checked an older version of the dump, before the uninstallation(s) and updates.. I just searched my whole system for AsUpIO.sys and it does not exist
 

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1,360
#6
The dump file I checked was created on 2/17/2014 @ 1:09P.M

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: ffffe00005750028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000be200000, High order 32-bits of the MCi_STATUS value.
Arg4: 00000000000b110a, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------


DUMP_FILE_ATTRIBUTES: 0x8
  Kernel Generated Triage Dump

BUGCHECK_STR:  0x124_GenuineIntel

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT

PROCESS_NAME: [B] CINEBENCH Wind[/B]

CURRENT_IRQL:  f

ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) amd64fre

STACK_TEXT:  
ffffd000`209efe78 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KeBugCheckEx


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: GenuineIntel

IMAGE_NAME:  GenuineIntel

DEBUG_FLR_IMAGE_TIMESTAMP:  0

IMAGE_VERSION:  

FAILURE_BUCKET_ID:  0x124_GenuineIntel_PROCESSOR_CACHE

BUCKET_ID:  0x124_GenuineIntel_PROCESSOR_CACHE

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:0x124_genuineintel_processor_cache

FAILURE_ID_HASH:  {4c8f3f5e-1af5-ed8b-df14-d42663b1dfa7}
 

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System One

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    Windows 8.1 Enterprise
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#9
I suggest not to benchmark with programs and just use the machine for its intended purposes of enjoyment or productivity, instead.

Update ATK from Downloads/Utilities section as ASUS, and anything else you might already have installed from them.

AsUpIO AsUpIO.sys Mon Aug 02 22:47:59 2010 (4C57835F)
AsIO AsIO.sys Wed Aug 22 05:54:47 2012 (5034AC67)

Set Optimized Defaults in bios.

Update bios to newest.

If any issues persists, post a new crash dump along with screenshots of CPU-Z first tab, Memory tab, and one for each stick of RAM of the SPD tab.

For information: The crash is a 0x124.
 

My Computer

System One

  • OS
    7601.18247.x86fre.win7sp1
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Self-built Intel based
    CPU
    Pentium D 925 3.0 GHz socket 775, Presler @ ~ 3.2 GHz
    Motherboard
    Intel DQ965MT
    Memory
    Hyundai 2 GB DDR2 @ 333 MHz
    Graphics Card(s)
    ASUS DirectCU II HD7790-DC2OC-2GD5 Radeon HD 7790 2GB 128-Bit GDDR5
    Sound Card
    MOTU Traveler firewire interface
    Hard Drives
    1 Seagate Barracuda SATA II system/boot drive 80 GB, 2 Western Digital hdds - 1 is SATA II Caviar Black 1 TB attached to card (assorted media, page, temp), other is SATA I 420 GB (games, media, downloads)
    PSU
    Thermaltake 450W
    Cooling
    stock Gateway cooling, extra large fan in rear of case
    Keyboard
    Alienware/Microsoft Internet kb
    Mouse
    Logitech M510
    Internet Speed
    Optimum Online, fast for US
    Browser
    Pale Moon
    Antivirus
    Kaspersky integrated into ZoneAlarm+Antivirus

utisz

New Member
Posts
10
#10
Thank you for the reply,
Does it look like the problem is still related to AsUpIO.sys and AsIO.sys? I've removed them completelyfrom my system, even the files does not exist. Drivers are uninstalled, software is uninstalled, used their cleaner than manually checked if the files stil exist. They don't...
I don't get it at this point.
 

My Computer

System One

  • OS
    Windows 8.1
Posts
1,883
#11
Please just follow along to my previous post if interested in fixing this machine.

After the update, those CPU-Z screenshots are going to be most helpful. 64 GB RAM is far outside of normalcy and even if set perfectly well seemingly, we might have to see a thing or two about it.

But do not leave out any steps and do the steps in shown order.
 

My Computer

System One

  • OS
    7601.18247.x86fre.win7sp1
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Self-built Intel based
    CPU
    Pentium D 925 3.0 GHz socket 775, Presler @ ~ 3.2 GHz
    Motherboard
    Intel DQ965MT
    Memory
    Hyundai 2 GB DDR2 @ 333 MHz
    Graphics Card(s)
    ASUS DirectCU II HD7790-DC2OC-2GD5 Radeon HD 7790 2GB 128-Bit GDDR5
    Sound Card
    MOTU Traveler firewire interface
    Hard Drives
    1 Seagate Barracuda SATA II system/boot drive 80 GB, 2 Western Digital hdds - 1 is SATA II Caviar Black 1 TB attached to card (assorted media, page, temp), other is SATA I 420 GB (games, media, downloads)
    PSU
    Thermaltake 450W
    Cooling
    stock Gateway cooling, extra large fan in rear of case
    Keyboard
    Alienware/Microsoft Internet kb
    Mouse
    Logitech M510
    Internet Speed
    Optimum Online, fast for US
    Browser
    Pale Moon
    Antivirus
    Kaspersky integrated into ZoneAlarm+Antivirus

utisz

New Member
Posts
10
#12
Okay, will do!
I don't want to use the ASUS Suite 3 software (which is related to the drivers you mentioned) - since the suite messes up my system settings. Is it possible to proceed with what you've suggested by -not installing- asus suite?
 

My Computer

System One

  • OS
    Windows 8.1
Posts
1,883
#13
Okay, will do!
I don't want to use the ASUS Suite 3 software (which is related to the drivers you mentioned) - since the suite messes up my system settings. Is it possible to proceed with what you've suggested by -not installing- asus suite?
Update ATK from Downloads/Utilities section as ASUS
Emphasis added. ^^^
 

My Computer

System One

  • OS
    7601.18247.x86fre.win7sp1
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Self-built Intel based
    CPU
    Pentium D 925 3.0 GHz socket 775, Presler @ ~ 3.2 GHz
    Motherboard
    Intel DQ965MT
    Memory
    Hyundai 2 GB DDR2 @ 333 MHz
    Graphics Card(s)
    ASUS DirectCU II HD7790-DC2OC-2GD5 Radeon HD 7790 2GB 128-Bit GDDR5
    Sound Card
    MOTU Traveler firewire interface
    Hard Drives
    1 Seagate Barracuda SATA II system/boot drive 80 GB, 2 Western Digital hdds - 1 is SATA II Caviar Black 1 TB attached to card (assorted media, page, temp), other is SATA I 420 GB (games, media, downloads)
    PSU
    Thermaltake 450W
    Cooling
    stock Gateway cooling, extra large fan in rear of case
    Keyboard
    Alienware/Microsoft Internet kb
    Mouse
    Logitech M510
    Internet Speed
    Optimum Online, fast for US
    Browser
    Pale Moon
    Antivirus
    Kaspersky integrated into ZoneAlarm+Antivirus
Posts
1,883
#15
Ok, ASUS does some different things with different boards etc... Yours is a little different than most, so:

ASUS Probe II Sense Driver V14.47.55.692 for Windows 7 ASUS Probe II Sense Driver V14.47.2.348 for Windows 7 64bit.(WHQL)
ASUS Probe II Sense Driver V1.0.0.0 for Windows 8/8.1 32bit & 64bit.(WHQL)
 

My Computer

System One

  • OS
    7601.18247.x86fre.win7sp1
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Self-built Intel based
    CPU
    Pentium D 925 3.0 GHz socket 775, Presler @ ~ 3.2 GHz
    Motherboard
    Intel DQ965MT
    Memory
    Hyundai 2 GB DDR2 @ 333 MHz
    Graphics Card(s)
    ASUS DirectCU II HD7790-DC2OC-2GD5 Radeon HD 7790 2GB 128-Bit GDDR5
    Sound Card
    MOTU Traveler firewire interface
    Hard Drives
    1 Seagate Barracuda SATA II system/boot drive 80 GB, 2 Western Digital hdds - 1 is SATA II Caviar Black 1 TB attached to card (assorted media, page, temp), other is SATA I 420 GB (games, media, downloads)
    PSU
    Thermaltake 450W
    Cooling
    stock Gateway cooling, extra large fan in rear of case
    Keyboard
    Alienware/Microsoft Internet kb
    Mouse
    Logitech M510
    Internet Speed
    Optimum Online, fast for US
    Browser
    Pale Moon
    Antivirus
    Kaspersky integrated into ZoneAlarm+Antivirus