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Solved random BSODs lenovo y580 win 8.1


Joisan

New Member
Poland

Posts
8
#1
Hi,

I need some help with bsods on Windows 8.1 OS. I'm not sure but probably there is my fault that this happens. I have Lenovo Y580 and a few months ago I updated my bios to version 5DCN40WW(v2.07), i downloaded it from Lenovo support website (in this time i got windows 7), then i decide to run Windows 8, but this bios was purposed for Windows 7 and now i cant find 'actualization' to my old bios wich was purposeed to Windows 8, I'm looking for version 5DCN89WW of bios to this Lenovo. Now I have 2-3 bsods a day, even after format, I've updated my drivers using SlimDrivers and downloaded actual drivers from Intel website,on the Intel website I had an information that product has been detected as Kontroler Qualcomm Atheros AR8161 PCI-E Gigabit Ethernet Controller (NDIS 6.30) but this device is unknown or unsupported (current driver:2.1.0.16) and same thing with Audio Driver for Intel Desktop Board, product detected: Sound Bluetooth (current driver: 12.0.0.2951).

I did memtest86:
https://dl.dropboxusercontent.com/u/7166435/html/MemTest86-Report-20131207-032101.html

And this is scr from Crystal Disk Info:
https://dl.dropboxusercontent.com/u/7166435/disk.jpg

And at the end there are .dmp files:
https://dl.dropboxusercontent.com/u/7166435/SF_11-12-2013.zip

If anyone could help me I'll be very grateful and maybe there is any chance that someone who has Lenovo Y580 can copy for me newest bios and post here? Laptop was in service but they didn't fix this issue and they didn't restore my old bios, probably support doesn't have it, i can't find it on Lenovo support website.
 

My Computer

System One

  • OS
    Windows 8.1

usasma

Mr. Cranky Pants
VIP Member
Guru
Posts
5,139
#2
Sorry for the delay in responding. There just aren't that many people who do BSOD analysis, so at times we get a bit overwhelmed!

AFAIK, you have the latest BIOS for your system.
Here's a link to it: BIOS Update for Microsoft Windows 7 (32-bit, 64-bit) - IdeaPad Y480, Y580

Out of 17 memory dumps there were 7 different BSOD error codes. The differing error codes are usually symptomatic of a lower level problem within the system. They are usually caused by one of these things:
- borked (broken) hardware (several different procedures used to isolate the problem device)
- BIOS issues (check for updates at the motherboard manufacturer's website)
- overclocking/overheating - You'll know if you're overclocking or not. If uncertain we can suggest things to check.
- compatibility issues (3rd party hardware/drivers)
- low-level driver problems
- or even malware (scanned for when we ask for hardware diagnostics from Initial Hardware Diagnostics or Hardware Diagnostics ).

You can get a head start on the hardware diagnostics if you'd like - they are located here: Hardware Diagnostics

Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Windows systems (mostly due to the sptd.sys driver, although I have seen dtsoftbus01.sys blamed on several occasions).
Please un-install the program, then use the following free tool to ensure that the troublesome sptd.sys driver is removed from your system (pick the 32 or 64 bit system depending on your system's configuration): [DEL] DuplexSecure - FAQ [/DEL] Link broken as of 21 Jul 2012
New link (15 Aug 2012): DuplexSecure - Downloads (pick the appropriate version for your system and select "Un-install" when you run it).
Alternate link: Disk-Tools.com
Manual procedure here: Registry and SPTD problems | DAEMON Pro Help
Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

LhdX64.sys Mon Jan 11 10:06:58 2010 (4B4B3E92)
Lenovo HD Disk Driver
http://www.carrona.org/drivers/driver.php?id=LhdX64.sys

Please note the drivers below that date from before the release of Windows 8.1 (17 Oct 2013) - check to see that each and every one is compatible w/Windows 8.1 (at the manufacturer's website). If not, you must either remove the device and it's software - or locate a Windows 8.1 compatible update on the web.


If all of this doesn't stop the BSOD's, please run these free hardware diagnostics: Hardware Diagnostics. Let us know the results and we can move on from there.



Analysis:
The following is for informational purposes only.
Code:
[FONT=lucida console]**************************Wed Dec 11 12:04:33.344 2013 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\121113-6562-01.dmp]
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Built by: [B]9600[/B].16422.amd64fre.winblue_gdr.131006-1505
System Uptime:[B]0 days 3:00:24.120[/B]
*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
Probably caused by :[B]hardware ( dxgkrnl!ADAPTER_DISPLAY_DdiSetVidPnSourceAddress+45 )[/B]
BugCheck [B]D1, {c, 7, 1, fffff800014a25a5}[/B]
BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#0x000000D1"]DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)[/URL]
Arguments: 
Arg1: 000000000000000c, memory referenced
Arg2: 0000000000000007, IRQL
Arg3: 0000000000000001, value 0 = read operation, 1 = write operation
Arg4: fffff800014a25a5, address which referenced memory
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]IP_MISALIGNED_dxgkrnl.sys[/B]
CPUID:        "Intel(R) Core(TM) i7-3630QM CPU @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: [B]2395[/B]
  BIOS Version                  5DCN40WW(V2.07)
  BIOS Release Date             10/10/2012
  Manufacturer                  LENOVO
  Product Name                  Lenovo IdeaPad Y580
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Dec 11 09:03:35.339 2013 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\121113-6421-01.dmp]
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Built by: [B]9600[/B].16422.amd64fre.winblue_gdr.131006-1505
System Uptime:[B]0 days 22:38:23.115[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt!EtwpLogKernelEvent+29c )[/B]
BugCheck [B]A, {ffffe00024b48ba8, a, 0, fffff800d867621c}[/B]
BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#0x0000000A"]IRQL_NOT_LESS_OR_EQUAL (a)[/URL]
Arguments: 
Arg1: ffffe00024b48ba8, memory referenced
Arg2: 000000000000000a, IRQL
Arg3: 0000000000000000, bitfield :
    bit 0 : value 0 = read operation, 1 = write operation
    bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff800d867621c, address which referenced memory
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  chrome.exe
FAILURE_BUCKET_ID: [B]AV_nt!EtwpLogKernelEvent[/B]
CPUID:        "Intel(R) Core(TM) i7-3630QM CPU @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: [B]2395[/B]
  BIOS Version                  5DCN40WW(V2.07)
  BIOS Release Date             10/10/2012
  Manufacturer                  LENOVO
  Product Name                  Lenovo IdeaPad Y580
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Dec 10 10:24:50.498 2013 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\121013-6562-01.dmp]
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Built by: [B]9600[/B].16422.amd64fre.winblue_gdr.131006-1505
System Uptime:[B]0 days 4:50:41.274[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt!KiFastFailDispatch+d0 )[/B]
BugCheck [B]139, {3, ffffd0003846b800, ffffd0003846b758, 0}[/B]
BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#0x00000139"]KERNEL_SECURITY_CHECK_FAILURE (139)[/URL]
Arguments: 
Arg1: 0000000000000003, A LIST_ENTRY has been corrupted (i.e. double remove).
Arg2: ffffd0003846b800, Address of the trap frame for the exception that caused the bugcheck
Arg3: ffffd0003846b758, Address of the exception record for the exception that caused the bugcheck
Arg4: 0000000000000000, Reserved
BUGCHECK_STR:  0x139
DEFAULT_BUCKET_ID:  LIST_ENTRY_CORRUPT
PROCESS_NAME:  chrome.exe
FAILURE_BUCKET_ID: [B]0x139_3_nt!KiFastFailDispatch[/B]
CPUID:        "Intel(R) Core(TM) i7-3630QM CPU @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: [B]2395[/B]
  BIOS Version                  5DCN40WW(V2.07)
  BIOS Release Date             10/10/2012
  Manufacturer                  LENOVO
  Product Name                  Lenovo IdeaPad Y580
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Dec 10 05:33:48.292 2013 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\121013-5718-01.dmp]
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Built by: [B]9600[/B].16422.amd64fre.winblue_gdr.131006-1505
System Uptime:[B]0 days 13:39:26.068[/B]
Probably caused by :[B]memory_corruption ( nt!MiDeleteSegmentPages+478 )[/B]
BugCheck [B]1E, {ffffffffc000001d, fffff802b9ae2770, ffffe000068b2880, ffffc00004c27bc0}[/B]
BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#0x0000001E"]KMODE_EXCEPTION_NOT_HANDLED (1e)[/URL]
Arguments: 
Arg1: ffffffffc000001d, The exception code that was not handled
Arg2: fffff802b9ae2770, The address that the exception occurred at
Arg3: ffffe000068b2880, Parameter 0 of the exception
Arg4: ffffc00004c27bc0, Parameter 1 of the exception
BUGCHECK_STR:  0x1E_c000001d
PROCESS_NAME:  chrome.exe
FAILURE_BUCKET_ID: [B]0x1E_c000001d_BAD_IP_nt!MiDeleteSegmentPages[/B]
CPUID:        "Intel(R) Core(TM) i7-3630QM CPU @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: [B]2395[/B]
  BIOS Version                  5DCN40WW(V2.07)
  BIOS Release Date             10/10/2012
  Manufacturer                  LENOVO
  Product Name                  Lenovo IdeaPad Y580
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Dec  9 15:53:57.782 2013 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\120913-5953-01.dmp]
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Built by: [B]9600[/B].16422.amd64fre.winblue_gdr.131006-1505
System Uptime:[B]1 days 0:34:31.558[/B]
*** ERROR: Module load completed but symbols could not be loaded for intelppm.sys
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :[B]intelppm.sys ( intelppm+11f4 )[/B]
BugCheck [B]1E, {ffffffffc0000005, fffff800025151f4, 0, ffffffffffffffff}[/B]
BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#0x0000001E"]KMODE_EXCEPTION_NOT_HANDLED (1e)[/URL]
Arguments: 
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff800025151f4, The address that the exception occurred at
Arg3: 0000000000000000, Parameter 0 of the exception
Arg4: ffffffffffffffff, Parameter 1 of the exception
BUGCHECK_STR:  0x1E_c0000005_R
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]0x1E_c0000005_R_intelppm+11f4[/B]
CPUID:        "Intel(R) Core(TM) i7-3630QM CPU @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: [B]2395[/B]
  BIOS Version                  5DCN40WW(V2.07)
  BIOS Release Date             10/10/2012
  Manufacturer                  LENOVO
  Product Name                  Lenovo IdeaPad Y580
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Dec  8 15:19:04.175 2013 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\120813-6296-01.dmp]
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Built by: [B]9600[/B].16422.amd64fre.winblue_gdr.131006-1505
System Uptime:[B]1 days 8:41:15.951[/B]
*** WARNING: Unable to verify timestamp for RTKVHD64.sys
*** ERROR: Module load completed but symbols could not be loaded for RTKVHD64.sys
Probably caused by :[B]RTKVHD64.sys ( RTKVHD64+211cb9 )[/B]
BugCheck [B]3B, {c0000005, fffff8000343fcb9, ffffd000215a5410, 0}[/B]
BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#0x0000003B"]SYSTEM_SERVICE_EXCEPTION (3b)[/URL]
Arguments: 
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff8000343fcb9, Address of the instruction which caused the bugcheck
Arg3: ffffd000215a5410, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  RAVCpl64.exe
FAILURE_BUCKET_ID: [B]0x3B_RTKVHD64+211cb9[/B]
CPUID:        "Intel(R) Core(TM) i7-3630QM CPU @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: [B]2395[/B]
  BIOS Version                  5DCN40WW(V2.07)
  BIOS Release Date             10/10/2012
  Manufacturer                  LENOVO
  Product Name                  Lenovo IdeaPad Y580
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Dec  6 18:21:18.228 2013 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\120713-6171-01.dmp]
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Built by: [B]9600[/B].16422.amd64fre.winblue_gdr.131006-1505
System Uptime:[B]0 days 0:39:06.004[/B]
*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
Probably caused by :[B]igdkmd64.sys ( igdkmd64+16e2ef )[/B]
BugCheck [B]3D, {fffff8012f1f9460, 0, 0, fffff80002a4c2ef}[/B]
BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#0x0000003D"]INTERRUPT_EXCEPTION_NOT_HANDLED (3d)[/URL]
Arguments: 
Arg1: fffff8012f1f9460
Arg2: 0000000000000000
Arg3: 0000000000000000
Arg4: fffff80002a4c2ef
BUGCHECK_STR:  0x3D
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  audiodg.exe
FAILURE_BUCKET_ID: [B]0x3D_igdkmd64+16e2ef[/B]
CPUID:        "Intel(R) Core(TM) i7-3630QM CPU @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: [B]2395[/B]
  BIOS Version                  5DCN40WW(V2.07)
  BIOS Release Date             10/10/2012
  Manufacturer                  LENOVO
  Product Name                  Lenovo IdeaPad Y580
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Dec  6 15:44:45.321 2013 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\120613-6062-01.dmp]
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Built by: [B]9600[/B].16422.amd64fre.winblue_gdr.131006-1505
System Uptime:[B]0 days 6:27:09.097[/B]
*** ERROR: Module load completed but symbols could not be loaded for intelppm.sys
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :[B]intelppm.sys ( intelppm+2214 )[/B]
BugCheck [B]1E, {ffffffffc0000005, fffff800031a2214, 0, ffffffffffffffff}[/B]
BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#0x0000001E"]KMODE_EXCEPTION_NOT_HANDLED (1e)[/URL]
Arguments: 
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff800031a2214, The address that the exception occurred at
Arg3: 0000000000000000, Parameter 0 of the exception
Arg4: ffffffffffffffff, Parameter 1 of the exception
BUGCHECK_STR:  0x1E_c0000005_R
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]0x1E_c0000005_R_intelppm+2214[/B]
CPUID:        "Intel(R) Core(TM) i7-3630QM CPU @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: [B]2395[/B]
  BIOS Version                  5DCN40WW(V2.07)
  BIOS Release Date             10/10/2012
  Manufacturer                  LENOVO
  Product Name                  Lenovo IdeaPad Y580
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Dec  6 06:24:26.140 2013 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\120613-6109-01.dmp]
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Built by: [B]9600[/B].16422.amd64fre.winblue_gdr.131006-1505
System Uptime:[B]0 days 0:14:09.916[/B]
*** ERROR: Module load completed but symbols could not be loaded for intelppm.sys
Probably caused by :[B]intelppm.sys ( intelppm+11fd )[/B]
BugCheck [B]1E, {ffffffffc0000005, fffff8000318a1fd, 0, ffffffffffffffff}[/B]
BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#0x0000001E"]KMODE_EXCEPTION_NOT_HANDLED (1e)[/URL]
Arguments: 
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff8000318a1fd, The address that the exception occurred at
Arg3: 0000000000000000, Parameter 0 of the exception
Arg4: ffffffffffffffff, Parameter 1 of the exception
BUGCHECK_STR:  0x1E_c0000005_R
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]0x1E_c0000005_R_intelppm+11fd[/B]
CPUID:        "Intel(R) Core(TM) i7-3630QM CPU @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: [B]2395[/B]
  BIOS Version                  5DCN40WW(V2.07)
  BIOS Release Date             10/10/2012
  Manufacturer                  LENOVO
  Product Name                  Lenovo IdeaPad Y580
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Dec  6 06:09:56.047 2013 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\120613-6296-01.dmp]
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Built by: [B]9600[/B].16422.amd64fre.winblue_gdr.131006-1505
System Uptime:[B]0 days 13:40:13.824[/B]
Probably caused by :[B]HDAudBus.sys ( HDAudBus!HdaController::Isr+18f )[/B]
BugCheck [B]D1, {fffffffff6ffffff, b, 1, fffff80002bdf21e}[/B]
BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#0x000000D1"]DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)[/URL]
Arguments: 
Arg1: fffffffff6ffffff, memory referenced
Arg2: 000000000000000b, IRQL
Arg3: 0000000000000001, value 0 = read operation, 1 = write operation
Arg4: fffff80002bdf21e, address which referenced memory
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  chrome.exe
FAILURE_BUCKET_ID: [B]AV_HDAudBus!HdaController::Isr[/B]
CPUID:        "Intel(R) Core(TM) i7-3630QM CPU @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: [B]2395[/B]
  BIOS Version                  5DCN40WW(V2.07)
  BIOS Release Date             10/10/2012
  Manufacturer                  LENOVO
  Product Name                  Lenovo IdeaPad Y580
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Dec  5 16:29:21.184 2013 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\120513-6171-01.dmp]
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Built by: [B]9600[/B].16422.amd64fre.winblue_gdr.131006-1505
System Uptime:[B]0 days 4:46:18.313[/B]
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :[B]ntkrnlmp.exe ( nt!SwapContext_PatchXRstor+0 )[/B]
BugCheck [B]1E, {ffffffffc0000005, fffff80210bc4f6a, 0, ffffffffffffffff}[/B]
BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#0x0000001E"]KMODE_EXCEPTION_NOT_HANDLED (1e)[/URL]
Arguments: 
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff80210bc4f6a, The address that the exception occurred at
Arg3: 0000000000000000, Parameter 0 of the exception
Arg4: ffffffffffffffff, Parameter 1 of the exception
BUGCHECK_STR:  0x1E_c0000005_R
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]0x1E_c0000005_R_nt!SwapContext_PatchXRstor[/B]
CPUID:        "Intel(R) Core(TM) i7-3630QM CPU @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: [B]2395[/B]
  BIOS Version                  5DCN40WW(V2.07)
  BIOS Release Date             10/10/2012
  Manufacturer                  LENOVO
  Product Name                  Lenovo IdeaPad Y580
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Dec  5 11:42:43.898 2013 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\120513-7312-01.dmp]
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Built by: [B]9600[/B].16422.amd64fre.winblue_gdr.131006-1505
System Uptime:[B]0 days 0:47:41.675[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt!KiDeferredReadyThread+d7e )[/B]
BugCheck [B]3B, {80000003, fffff80045121ade, ffffd0003ad9eea0, 0}[/B]
BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#0x0000003B"]SYSTEM_SERVICE_EXCEPTION (3b)[/URL]
Arguments: 
Arg1: 0000000080000003, Exception code that caused the bugcheck
Arg2: fffff80045121ade, Address of the instruction which caused the bugcheck
Arg3: ffffd0003ad9eea0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  chrome.exe
FAILURE_BUCKET_ID: [B]0x3B_nt!KiDeferredReadyThread[/B]
CPUID:        "Intel(R) Core(TM) i7-3630QM CPU @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: [B]2395[/B]
  BIOS Version                  5DCN40WW(V2.07)
  BIOS Release Date             10/10/2012
  Manufacturer                  LENOVO
  Product Name                  Lenovo IdeaPad Y580
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Dec  5 10:54:38.651 2013 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\120513-7515-01.dmp]
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Built by: [B]9600[/B].16422.amd64fre.winblue_gdr.131006-1505
System Uptime:[B]0 days 18:35:46.428[/B]
*** WARNING: Unable to verify timestamp for L1C63x64.sys
*** ERROR: Module load completed but symbols could not be loaded for L1C63x64.sys
Probably caused by :[B]L1C63x64.sys ( L1C63x64+b900 )[/B]
BugCheck [B]1E, {ffffffffc0000005, fffff80002ba3900, 0, ffffffffffffffff}[/B]
BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#0x0000001E"]KMODE_EXCEPTION_NOT_HANDLED (1e)[/URL]
Arguments: 
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff80002ba3900, The address that the exception occurred at
Arg3: 0000000000000000, Parameter 0 of the exception
Arg4: ffffffffffffffff, Parameter 1 of the exception
BUGCHECK_STR:  0x1E_c0000005_R
PROCESS_NAME:  chrome.exe
FAILURE_BUCKET_ID: [B]0x1E_c0000005_R_L1C63x64+b900[/B]
CPUID:        "Intel(R) Core(TM) i7-3630QM CPU @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: [B]2395[/B]
  BIOS Version                  5DCN40WW(V2.07)
  BIOS Release Date             10/10/2012
  Manufacturer                  LENOVO
  Product Name                  Lenovo IdeaPad Y580
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Dec  4 16:18:28.289 2013 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\120413-6500-01.dmp]
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Built by: [B]9600[/B].16422.amd64fre.winblue_gdr.131006-1505
System Uptime:[B]1 days 3:32:38.065[/B]
Probably caused by :[B]dxgkrnl.sys ( dxgkrnl!DXGCONTEXT::ResizeUserModeBuffers+2f2 )[/B]
BugCheck [B]1A, {41287, 3, 0, 0}[/B]
BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#0x0000001A"]MEMORY_MANAGEMENT (1a)[/URL]
Arguments: 
Arg1: 0000000000041287, An illegal page fault occurred while holding working set synchronization.
    Parameter 2 contains the referenced virtual address.
Arg2: 0000000000000003
Arg3: 0000000000000000
Arg4: 0000000000000000
BUGCHECK_STR:  0x1a_41287
PROCESS_NAME:  aion.bin
FAILURE_BUCKET_ID: [B]0x1a_41287_dxgkrnl!DXGCONTEXT::ResizeUserModeBuffers[/B]
CPUID:        "Intel(R) Core(TM) i7-3630QM CPU @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: [B]2395[/B]
  BIOS Version                  5DCN40WW(V2.07)
  BIOS Release Date             10/10/2012
  Manufacturer                  LENOVO
  Product Name                  Lenovo IdeaPad Y580
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Dec  3 12:45:27.800 2013 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\120313-6421-01.dmp]
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Built by: [B]9600[/B].16422.amd64fre.winblue_gdr.131006-1505
System Uptime:[B]1 days 17:11:40.577[/B]
*** ERROR: Module load completed but symbols could not be loaded for intelppm.sys
Probably caused by :[B]intelppm.sys ( intelppm+11fd )[/B]
BugCheck [B]1E, {ffffffffc0000005, fffff800025771fd, 0, ffffffffffffffff}[/B]
BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#0x0000001E"]KMODE_EXCEPTION_NOT_HANDLED (1e)[/URL]
Arguments: 
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff800025771fd, The address that the exception occurred at
Arg3: 0000000000000000, Parameter 0 of the exception
Arg4: ffffffffffffffff, Parameter 1 of the exception
BUGCHECK_STR:  0x1E_c0000005_R
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]0x1E_c0000005_R_intelppm+11fd[/B]
CPUID:        "Intel(R) Core(TM) i7-3630QM CPU @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: [B]2395[/B]
  BIOS Version                  5DCN40WW(V2.07)
  BIOS Release Date             10/10/2012
  Manufacturer                  LENOVO
  Product Name                  Lenovo IdeaPad Y580
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Dec  1 16:50:55.128 2013 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\120113-6984-01.dmp]
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Built by: [B]9600[/B].16422.amd64fre.winblue_gdr.131006-1505
System Uptime:[B]2 days 2:18:27.905[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt!KiIpiProcessRequests+4 )[/B]
BugCheck [B]1E, {ffffffffc0000005, fffff8001df63de4, 0, ffffffffffffffff}[/B]
BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#0x0000001E"]KMODE_EXCEPTION_NOT_HANDLED (1e)[/URL]
Arguments: 
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff8001df63de4, The address that the exception occurred at
Arg3: 0000000000000000, Parameter 0 of the exception
Arg4: ffffffffffffffff, Parameter 1 of the exception
BUGCHECK_STR:  0x1E_c0000005_R
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]0x1E_c0000005_R_nt!KiIpiProcessRequests[/B]
CPUID:        "Intel(R) Core(TM) i7-3630QM CPU @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: [B]2395[/B]
  BIOS Version                  5DCN40WW(V2.07)
  BIOS Release Date             10/10/2012
  Manufacturer                  LENOVO
  Product Name                  Lenovo IdeaPad Y580
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Nov 27 19:38:06.736 2013 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\112813-10062-01.dmp]
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Built by: [B]9600[/B].16422.amd64fre.winblue_gdr.131006-1505
System Uptime:[B]1 days 5:54:40.558[/B]
Probably caused by :[B]win32k.sys ( win32k!_CloseDesktop+4a )[/B]
BugCheck [B]3B, {c0000005, fffff802d16ff8dc, ffffd00024d6bf50, 0}[/B]
BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#0x0000003B"]SYSTEM_SERVICE_EXCEPTION (3b)[/URL]
Arguments: 
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff802d16ff8dc, Address of the instruction which caused the bugcheck
Arg3: ffffd00024d6bf50, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  chrome.exe
FAILURE_BUCKET_ID: [B]0x3B_win32k!_CloseDesktop[/B]
CPUID:        "Intel(R) Core(TM) i7-3630QM CPU @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: [B]2395[/B]
  BIOS Version                  5DCN40WW(V2.07)
  BIOS Release Date             10/10/2012
  Manufacturer                  LENOVO
  Product Name                  Lenovo IdeaPad Y580
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/FONT]
3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
Code:
[FONT=lucida console]**************************Wed Dec 11 12:04:33.344 2013 (UTC - 5:00)**************************
[COLOR=RED][B]LhdX64.sys                  Mon Jan 11 10:06:58 2010 (4B4B3E92)[/B][/COLOR]
btwl2cap.sys                Thu Jul 26 11:14:41 2012 (50115EE1)
jmcr.sys                    Mon Jul 30 22:57:46 2012 (501749AA)
SynTP.sys                   Mon Sep 17 18:53:08 2012 (5057A9D4)
Smb_driver_Intel.sys        Mon Sep 17 18:53:54 2012 (5057AA02)
rtsuvc.sys                  Fri Sep 28 06:41:40 2012 (50657EE4)
btwavdt.sys                 Thu Oct  4 17:00:05 2012 (506DF8D5)
btwaudio.sys                Thu Oct  4 17:01:50 2012 (506DF93E)
btwrchid.sys                Thu Oct  4 17:02:35 2012 (506DF96B)
AcpiVpc.sys                 Sat Feb 16 20:52:02 2013 (512037C2)
L1C63x64.sys                Sun Mar 31 23:15:17 2013 (5158FBC5)
NETwew00.sys                Tue Jun 25 15:34:06 2013 (51C9F0AE)
TeeDriverx64.sys            Tue Jul  2 14:38:08 2013 (51D31E10)
bcbtums.sys                 Wed Aug  7 11:11:22 2013 (5202639A)
intelppm.sys                Thu Aug 22 04:46:35 2013 (5215CFEB)
dump_storahci.sys           Thu Aug 22 07:40:39 2013 (5215F8B7)
btwampfl.sys                Fri Aug 30 14:32:26 2013 (5220E53A)
iwdbus.sys                  Thu Sep 26 17:38:04 2013 (5244A93C)
IntcDAud.sys                Wed Oct 16 08:59:24 2013 (525E8DAC)
igdkmd64.sys                Mon Oct 28 17:57:02 2013 (526EDDAE)
nvvad64v.sys                Wed Oct 30 11:01:48 2013 (52711F5C)
RTKVHD64.sys                Tue Nov  5 06:39:41 2013 (5278D8FD)
nvlddmkm.sys                Mon Nov 11 08:24:05 2013 (5280DA75)
nvpciflt.sys                Mon Nov 11 08:24:49 2013 (5280DAA1)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Dec  6 15:44:45.321 2013 (UTC - 5:00)**************************
nvvad64v.sys                Fri Sep 27 16:25:30 2013 (5245E9BA)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Dec  6 06:24:26.140 2013 (UTC - 5:00)**************************
jmcr.sys                    Wed Jun 13 02:14:27 2012 (4FD82FC3)
[COLOR=RED][B]dtsoftbus01.sys             Thu Jun 20 03:22:51 2013 (51C2ADCB)[/B][/COLOR]
IntcDAud.sys                Tue Jul  2 06:31:16 2013 (51D2ABF4)
iwdbus.sys                  Wed Jul 24 21:06:12 2013 (51F07A04)
igdkmd64.sys                Mon Aug 19 19:08:25 2013 (5212A569)
RTKVHD64.sys                Tue Aug 27 08:31:56 2013 (521C9C3C)
nvlddmkm.sys                Thu Aug 29 17:39:12 2013 (521FBF80)
nvpciflt.sys                Thu Aug 29 17:39:37 2013 (521FBF99)
[/FONT]
http://www.carrona.org/drivers/driver.php?id=LhdX64.sys
http://www.carrona.org/drivers/driver.php?id=btwl2cap.sys
http://www.carrona.org/drivers/driver.php?id=jmcr.sys
http://www.carrona.org/drivers/driver.php?id=SynTP.sys
http://www.carrona.org/drivers/driver.php?id=Smb_driver_Intel.sys
http://www.carrona.org/drivers/driver.php?id=rtsuvc.sys
http://www.carrona.org/drivers/driver.php?id=btwavdt.sys
http://www.carrona.org/drivers/driver.php?id=btwaudio.sys
http://www.carrona.org/drivers/driver.php?id=btwrchid.sys
http://www.carrona.org/drivers/driver.php?id=AcpiVpc.sys
http://www.carrona.org/drivers/driver.php?id=L1C63x64.sys
NETwew00.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys
http://www.carrona.org/drivers/driver.php?id=bcbtums.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=dump_storahci.sys
http://www.carrona.org/drivers/driver.php?id=btwampfl.sys
http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=nvpciflt.sys
http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
http://www.carrona.org/drivers/driver.php?id=jmcr.sys
http://www.carrona.org/drivers/driver.php?id=dtsoftbus01.sys
http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys
http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=nvpciflt.sys
 
Last edited:

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model Number
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)

Joisan

New Member
Poland

Posts
8
#3
Thank you very much for replay. First of all my comuper was in service and they did all those hardware test you linked me, they didnt find any hardware problem. I was trying to update drivers, but in 1 week i installed and uninstalled so much stuff that i decide to another format, those bsods occur about 2-3 days after format, I noticed that it always happens when i plug in my external monitor by HDMI. I installed Windows 7 to check if bsod will occur again and of course it happend.
.dmp files:
https://dl.dropboxusercontent.com/u/7166435/SF_19-12-2013.zip

My monitor model: LG Flatron ips236v.
I think important information is that I get this bsods less times on Windows 7 then on Windows 8 so maybe just I don't have good support for this laptop for Windows 8, specialy if Lenoco can't update drivers on his support webpage.

I would like to come back on Windows 8 but probably work with this system is impossible for now.
 
Last edited:

My Computer

System One

  • OS
    Windows 8.1

usasma

Mr. Cranky Pants
VIP Member
Guru
Posts
5,139
#4
This still looks like hardware to me. That it does it both with Win7 and Win8 is the clue for this.
It is possibly:
- the video card
- the HDMI port on your laptop
- the HDMI cable
- the Flatiron monitor

1) Try plugging in the HDMI cable without it being attached to the monitor and see if the BSOD recurs
2) Try another HDMI cable and see if the BSOD recurs
3) Try another monitor and see if the BSOD recurs

This will help to isolate where the problem is.
If it still BSOD's after these tests, then the problem is with the laptop

You can also run Driver Verifier according to these instructions: Driver Verifier Settings
This will also help to rule out other causes (like 3rd party drivers).

Analysis:
The following is for informational purposes only.
Code:
[font=lucida console]**************************Thu Dec 19 09:16:51.366 2013 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\121913-7129-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Built by: [B]7601[/B].18247.amd64fre.win7sp1_gdr.130828-1532
System Uptime:[B]0 days 4:08:53.099[/B]
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by :[B]nvlddmkm.sys ( nvlddmkm+1d122d )[/B]
BugCheck [B]3D, {fffff8800ba3ad20, 0, 0, fffff8800f20b22d}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000003D]INTERRUPT_EXCEPTION_NOT_HANDLED (3d)[/url]
Arguments: 
Arg1: fffff8800ba3ad20
Arg2: 0000000000000000
Arg3: 0000000000000000
Arg4: fffff8800f20b22d
BUGCHECK_STR:  0x3D
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  chrome.exe
FAILURE_BUCKET_ID: [B]X64_0x3D_nvlddmkm+1d122d[/B]
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Dec 15 07:37:39.269 2013 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\121513-6645-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Built by: [B]7601[/B].18247.amd64fre.win7sp1_gdr.130828-1532
System Uptime:[B]0 days 3:01:54.128[/B]
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :[B]dxgkrnl.sys ( dxgkrnl!TdrResetFromTimeout+13558 )[/B]
BugCheck [B]113, {10, fffffa800f653000, 0, 2}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000113]VIDEO_DXGKRNL_FATAL_ERROR (113)[/url]
Arguments: 
Arg1: 0000000000000010, The subtype of the bugcheck:
Arg2: fffffa800f653000
Arg3: 0000000000000000
Arg4: 0000000000000002
BUGCHECK_STR:  0x113
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  dwm.exe
FAILURE_BUCKET_ID: [B]X64_0x113_dxgkrnl!TdrResetFromTimeout+13558[/B]
CPUID:        "Intel(R) Core(TM) i7-3630QM CPU @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: [B]2394[/B]
  BIOS Version                  5DCN40WW(V2.07)
  BIOS Release Date             10/10/2012
  Manufacturer                  LENOVO
  Product Name                  Lenovo IdeaPad Y580
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Dec 14 08:34:28.121 2013 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\121413-6661-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Built by: [B]7601[/B].18247.amd64fre.win7sp1_gdr.130828-1532
System Uptime:[B]0 days 2:59:12.980[/B]
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :[B]dxgmms1.sys ( dxgmms1!VIDMM_GLOBAL::CloseOneAllocation+17f )[/B]
BugCheck [B]3B, {c0000005, fffff8800fd5361b, fffff8800c5d9ad0, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000003B]SYSTEM_SERVICE_EXCEPTION (3b)[/url]
Arguments: 
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff8800fd5361b, Address of the instruction which caused the bugcheck
Arg3: fffff8800c5d9ad0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  chrome.exe
FAILURE_BUCKET_ID: [B]X64_0x3B_dxgmms1!VIDMM_GLOBAL::CloseOneAllocation+17f[/B]
CPUID:        "Intel(R) Core(TM) i7-3630QM CPU @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: [B]2394[/B]
  BIOS Version                  5DCN40WW(V2.07)
  BIOS Release Date             10/10/2012
  Manufacturer                  LENOVO
  Product Name                  Lenovo IdeaPad Y580
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]
3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
Code:
[font=lucida console]**************************Thu Dec 19 09:16:51.366 2013 (UTC - 5:00)**************************
intelppm.sys       Mon Jul 13 19:19:25 2009 (4A5BC0FD)
LhdX64.sys         Mon Jan 11 10:06:58 2010 (4B4B3E92)
amdxata.sys        Fri Mar 19 12:18:18 2010 (4BA3A3CA)
btwdpan.sys        Mon May 16 10:58:06 2011 (4DD13B7E)
btwavdt.sys        Thu Jun 23 10:53:33 2011 (4E03536D)
btwrchid.sys       Thu Jun 23 10:56:51 2011 (4E035433)
jmcr.sys           Wed Aug 24 22:20:15 2011 (4E55B15F)
btwl2cap.sys       Sat Aug 27 18:58:52 2011 (4E5976AC)
bcbtums.sys        Tue Oct 18 14:37:25 2011 (4E9DC765)
L1C60x64.sys       Mon Nov 14 03:34:16 2011 (4EC0D288)
AcpiVpc.sys        Wed Dec  7 22:14:15 2011 (4EE02B87)
SynTP.sys          Thu Dec 15 21:57:21 2011 (4EEAB391)
btwaudio.sys       Fri Dec 16 20:44:26 2011 (4EEBF3FA)
btwampfl.sys       Fri Dec 16 20:45:27 2011 (4EEBF437)
iusb3hub.sys       Mon Feb 27 05:56:50 2012 (4F4B6172)
iusb3xhc.sys       Mon Feb 27 05:56:53 2012 (4F4B6175)
HECIx64.sys        Mon Jul  2 18:14:58 2012 (4FF21D62)
RTKVHD64.sys       Fri Mar 29 09:40:06 2013 (515599B6)
NETwsw00.sys       Wed May 29 09:10:47 2013 (51A5FE57)
IntcDAud.sys       Wed Oct 16 08:59:24 2013 (525E8DAC)
igdkmd64.sys       Mon Oct 28 17:57:02 2013 (526EDDAE)
nvvad64v.sys       Wed Oct 30 11:01:48 2013 (52711F5C)
nvlddmkm.sys       Mon Nov 11 08:24:05 2013 (5280DA75)
nvpciflt.sys       Mon Nov 11 08:24:49 2013 (5280DAA1)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Dec 14 08:34:28.121 2013 (UTC - 5:00)**************************
NETwNs64.sys       Fri Dec  2 01:50:55 2011 (4ED8754F)
bcbtums.sys        Thu Jan 26 13:49:03 2012 (4F21A01F)
igdkmd64.sys       Wed Dec 12 19:42:26 2012 (50C92472)
[/font]
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=LhdX64.sys
http://www.carrona.org/drivers/driver.php?id=amdxata.sys
http://www.carrona.org/drivers/driver.php?id=btwdpan.sys
http://www.carrona.org/drivers/driver.php?id=btwavdt.sys
http://www.carrona.org/drivers/driver.php?id=btwrchid.sys
http://www.carrona.org/drivers/driver.php?id=jmcr.sys
http://www.carrona.org/drivers/driver.php?id=btwl2cap.sys
http://www.carrona.org/drivers/driver.php?id=bcbtums.sys
http://www.carrona.org/drivers/driver.php?id=L1C60x64.sys
http://www.carrona.org/drivers/driver.php?id=AcpiVpc.sys
http://www.carrona.org/drivers/driver.php?id=SynTP.sys
http://www.carrona.org/drivers/driver.php?id=btwaudio.sys
http://www.carrona.org/drivers/driver.php?id=btwampfl.sys
http://www.carrona.org/drivers/driver.php?id=iusb3hub.sys
http://www.carrona.org/drivers/driver.php?id=iusb3xhc.sys
http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=NETwsw00.sys
http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=nvpciflt.sys
http://www.carrona.org/drivers/driver.php?id=NETwNs64.sys
http://www.carrona.org/drivers/driver.php?id=bcbtums.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model Number
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)

Joisan

New Member
Poland

Posts
8
#5
So in all this time i was testing if i'll get any bsod using HDMI, first i plugged in only HDMI cable and no bsod occur, then I plugged in my TV by HDMI and no bsod again, then I plugged in my monitor to the other computer and no bsod occur, so I decided to come back for Windows 8 and after installation I did Driver Verifier, I didn't get bsod after reboot but after some minutes while i was using chrome i got some black squares on the screen (only when browser was maximized) and then Windows lanuched again without any bsod information.
Maybe there is one more important information, I'm playing from time to time Aion and while i was using TV by HDMI i got crash in the game but no bsod occur, when i was using my monitor i always got bsod playing this game.

Last .dmp files:
https://dl.dropboxusercontent.com/u/7166435/SF_06-01-2014.zip
 

My Computer

System One

  • OS
    Windows 8.1

usasma

Mr. Cranky Pants
VIP Member
Guru
Posts
5,139
#6
IMO the black squares are a symptom of a hardware problem with one of the things I discussed in my previous post.

Both memory dumps blame the Intel graphics drivers - but there are 2 different BSOD error codes. I still think that this is symptomatic of a hardware problem. You can try and update the Intel Graphics drivers to the latest, Win8.1 compatible version. As you have a very recent version (Dec of 2013), it may be that you'll have to replace the drivers (instead of updating them). To do this:
- download a fresh set of the drivers
- uninstall the current drivers
- install the freshly downloaded drivers

Also, here's a link on how to troubleshoot one of the BSOD codes that you had: Video TDR Timeout - 0x116 + 0x117 - Sysnative Forums

Analysis:
The following is for informational purposes only.
Code:
[font=lucida console]**************************Mon Jan  6 12:37:26.818 2014 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\010614-11000-01.dmp]
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Built by: [B]9600[/B].16452.amd64fre.winblue_gdr.131030-1505
System Uptime:[B]0 days 0:08:41.692[/B]
*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
Probably caused by :[B]igdkmd64.sys ( igdkmd64+d830 )[/B]
BugCheck [B]116, {ffffe00003b4a1a0, fffff800028f7830, ffffffffc0000001, 3}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#Example]VIDEO_TDR_FAILURE (116)[/url]
Arguments: 
Arg1: ffffe00003b4a1a0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff800028f7830, The pointer into responsible device driver module (e.g. owner tag).
Arg3: ffffffffc0000001, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000003, Optional internal context dependent data.
BUGCHECK_STR:  0x116
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]0x116_IMAGE_igdkmd64.sys[/B]
CPUID:        "Intel(R) Core(TM) i7-3630QM CPU @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: [B]2395[/B]
  BIOS Version                  5DCN40WW(V2.07)
  BIOS Release Date             10/10/2012
  Manufacturer                  LENOVO
  Product Name                  Lenovo IdeaPad Y580
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Jan  6 11:40:28.739 2014 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\010614-6406-01.dmp]
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Built by: [B]9600[/B].16452.amd64fre.winblue_gdr.131030-1505
System Uptime:[B]0 days 5:24:57.517[/B]
*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
Probably caused by :[B]igdkmd64.sys ( igdkmd64+1169f7 )[/B]
BugCheck [B]D1, {0, 2, 8, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#Example]DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)[/url]
Arguments: 
Arg1: 0000000000000000, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000008, value 0 = read operation, 1 = write operation
Arg4: 0000000000000000, address which referenced memory
PROCESS_NAME:  chrome.exe
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
FAILURE_BUCKET_ID: [B]AV_CODE_AV_NULL_IP_igdkmd64+1169f7[/B]
CPUID:        "Intel(R) Core(TM) i7-3630QM CPU @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: [B]2395[/B]
  BIOS Version                  5DCN40WW(V2.07)
  BIOS Release Date             10/10/2012
  Manufacturer                  LENOVO
  Product Name                  Lenovo IdeaPad Y580
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]
3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
Code:
[font=lucida console]**************************Mon Jan  6 12:37:26.818 2014 (UTC - 5:00)**************************
[COLOR=RED][B]LhdX64.sys             Mon Jan 11 10:06:58 2010 (4B4B3E92)[/B][/COLOR]
AcpiVpc.sys            Mon May 14 21:18:53 2012 (4FB1AEFD)
jmcr.sys               Wed Jun 13 02:14:27 2012 (4FD82FC3)
HECIx64.sys            Mon Jul  2 18:14:58 2012 (4FF21D62)
L1C63x64.sys           Sun Mar 31 23:15:17 2013 (5158FBC5)
bcbtums.sys            Wed Aug  7 11:11:22 2013 (5202639A)
SynTP.sys              Wed Aug 14 19:00:40 2013 (520C0C18)
Smb_driver_Intel.sys   Wed Aug 14 19:03:24 2013 (520C0CBC)
intelppm.sys           Thu Aug 22 04:46:35 2013 (5215CFEB)
dump_storahci.sys      Thu Aug 22 07:40:39 2013 (5215F8B7)
iwdbus.sys             Thu Sep 26 17:38:04 2013 (5244A93C)
NETwew00.sys           Thu Oct 31 10:01:47 2013 (527262CB)
RTKVHD64.sys           Tue Nov  5 06:39:41 2013 (5278D8FD)
nvlddmkm.sys           Mon Nov 11 08:24:05 2013 (5280DA75)
nvpciflt.sys           Mon Nov 11 08:24:49 2013 (5280DAA1)
igdkmd64.sys           Wed Dec 18 15:49:12 2013 (52B20A48)
[/font]
http://www.carrona.org/drivers/driver.php?id=LhdX64.sys
http://www.carrona.org/drivers/driver.php?id=AcpiVpc.sys
http://www.carrona.org/drivers/driver.php?id=jmcr.sys
http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
http://www.carrona.org/drivers/driver.php?id=L1C63x64.sys
http://www.carrona.org/drivers/driver.php?id=bcbtums.sys
http://www.carrona.org/drivers/driver.php?id=SynTP.sys
http://www.carrona.org/drivers/driver.php?id=Smb_driver_Intel.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=dump_storahci.sys
http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
NETwew00.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=nvpciflt.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model Number
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)

Joisan

New Member
Poland

Posts
8
#7
Well I didn't want to belive myself that I have problems with hardware but it seems so... I started to make some tests, today I run OCCT and 2 tests: CPU:OCCT and CPU:LINPACK and I got some error in 2nd test,
this is a result of it:
https://dl.dropboxusercontent.com/u/7166435/2014-01-07.zip


After this error I read that CPU linpak test can fail and I use Intel Burn In and I had an error only when I tick Stress Level:Maximum, rest passed without any error,
files:
https://dl.dropboxusercontent.com/u/7166435/results-[1-7-2014]-[17473].zip

I will make rest 2 test for GPU from OCCT and FurMark (I didn't notice if I can write resulte to file) test and post it here.
My question is if I should or even must send laptop to service? Or can do something with it at home? Because as I said in first post laptop was in service, I said them about bsods and problem with laptop but according to test they did (no idea what) there wasn't any hardware issue.
 

My Computer

System One

  • OS
    Windows 8.1

usasma

Mr. Cranky Pants
VIP Member
Guru
Posts
5,139
#8
I suspect that there is a problem with the CPU. I would contact them and let them know the results of your testing. See what they have to say - and what they promise to do.

There is no 100% effective software test to test the hardware on your motherboard. Programs like PC-Check and QA-Win32 are good programs, but are limited in their ability to isolate hardware problems. To this day the most effective "tool" is a competent technician who doggedly tracks down problems one-by-one. Even then we can't say with 100% certainty
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model Number
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)

usasma

Mr. Cranky Pants
VIP Member
Guru
Posts
5,139
#10
I skipped the 2 dumps from 07 Jan as I presume things will have changed when Lenovo worked on the system.

Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Windows systems (mostly due to the sptd.sys driver, although I have seen dtsoftbus01.sys blamed on several occasions).
Please un-install the program, then use the following free tool to ensure that the troublesome sptd.sys driver is removed from your system (pick the 32 or 64 bit system depending on your system's configuration): [DEL] DuplexSecure - FAQ [/DEL] Link broken as of 21 Jul 2012
New link (15 Aug 2012): DuplexSecure - Downloads (pick the appropriate version for your system and select "Un-install" when you run it).
Alternate link: Disk-Tools.com
Manual procedure here: Registry and SPTD problems | DAEMON Pro Help
3rd party drivers in the stack seem limited to those related to the HDD/NTFS file system.
And, the Lenovo HD disk driver (LhdX64.sys) is outdated (it dates from January of 2010).
Please attempt to find an updated version - or a safe way to remove it (if you just delete it, your system may not boot to Windows).

I'm late for work, will try to get back for more later on today.

Analysis:
The following is for informational purposes only.
Code:
[font=lucida console]**************************Sat Jan 25 05:49:51.675 2014 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\012514-6140-01.dmp]
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Built by: [B]9600[/B].16452.amd64fre.winblue_gdr.131030-1505
System Uptime:[B]0 days 0:51:04.453[/B]
Probably caused by :[B]memory_corruption ( nt!MiFindEmptyAddressRangeInTree+12a )[/B]
BugCheck [B]3B, {c0000005, fffff8036b8cf60a, ffffd0003881ad90, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#Example]SYSTEM_SERVICE_EXCEPTION (3b)[/url]
Arguments: 
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff8036b8cf60a, Address of the instruction which caused the bugcheck
Arg3: ffffd0003881ad90, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  Client.exe
FAILURE_BUCKET_ID: [B]0x3B_nt!MiFindEmptyAddressRangeInTree[/B]
CPUID:        "Intel(R) Core(TM) i7-3630QM CPU @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: [B]2395[/B]
  BIOS Version                  5DCN40WW(V2.07)
  BIOS Release Date             10/10/2012
  Manufacturer                  LENOVO
  Product Name                  Lenovo IdeaPad Y580
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]
3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
Code:
[font=lucida console]**************************Sat Jan 25 05:49:51.675 2014 (UTC - 5:00)**************************
[COLOR=RED][B]LhdX64.sys             Mon Jan 11 10:06:58 2010 (4B4B3E92)[/B][/COLOR]
GEARAspiWDM.sys        Thu May  3 15:56:17 2012 (4FA2E2E1)
jmcr.sys               Wed Jun 13 02:14:27 2012 (4FD82FC3)
AcpiVpc.sys            Sat Feb 16 20:52:02 2013 (512037C2)
L1C63x64.sys           Sun Mar 31 23:15:17 2013 (5158FBC5)
[COLOR=RED][B]dtsoftbus01.sys        Thu Jun 20 03:22:51 2013 (51C2ADCB)[/B][/COLOR]
QMTgpNetflow764.sys    Mon Jul 29 22:46:38 2013 (51F7290E)
bcbtums.sys            Wed Aug  7 11:11:22 2013 (5202639A)
SynTP.sys              Wed Aug 14 19:00:40 2013 (520C0C18)
Smb_driver_Intel.sys   Wed Aug 14 19:03:24 2013 (520C0CBC)
intelppm.sys           Thu Aug 22 04:46:35 2013 (5215CFEB)
dump_storahci.sys      Thu Aug 22 07:40:39 2013 (5215F8B7)
btwampfl.sys           Fri Aug 30 14:32:26 2013 (5220E53A)
TeeDriverx64.sys       Thu Sep  5 14:02:18 2013 (5228C72A)
iwdbus.sys             Thu Sep 26 17:38:04 2013 (5244A93C)
NETwew00.sys           Thu Oct 31 10:01:47 2013 (527262CB)
RTKVHD64.sys           Tue Nov  5 06:39:41 2013 (5278D8FD)
nvlddmkm.sys           Sat Nov 23 11:28:53 2013 (5290D7C5)
nvpciflt.sys           Sat Nov 23 11:29:22 2013 (5290D7E2)
TesSafe.sys            Fri Dec 13 03:08:28 2013 (52AAC07C)
igdkmd64.sys           Wed Dec 18 15:49:12 2013 (52B20A48)
[/font]
http://www.carrona.org/drivers/driver.php?id=LhdX64.sys
http://www.carrona.org/drivers/driver.php?id=GEARAspiWDM.sys
http://www.carrona.org/drivers/driver.php?id=jmcr.sys
http://www.carrona.org/drivers/driver.php?id=AcpiVpc.sys
http://www.carrona.org/drivers/driver.php?id=L1C63x64.sys
http://www.carrona.org/drivers/driver.php?id=dtsoftbus01.sys
QMTgpNetflow764.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=bcbtums.sys
http://www.carrona.org/drivers/driver.php?id=SynTP.sys
http://www.carrona.org/drivers/driver.php?id=Smb_driver_Intel.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=dump_storahci.sys
http://www.carrona.org/drivers/driver.php?id=btwampfl.sys
http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys
http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
http://www.carrona.org/drivers/driver.php?id=NETwew00.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=nvpciflt.sys
TesSafe.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model Number
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)
Posts
1,883
#12
For what it's worth, the driver Lhdx64.sys has stood out to me on numerous machines as being the last possible software culprit possible. I'm not so sure that it is part of Energy Management download, but if you know something about it more than I, then more power to ya.

I've been suggesting that people contact Lenovo support to get it updated, and I have yet to hear back from a single one that needed more help.

Perhaps Usasma and I are onto something with that driver. In any case, he has done extremely well for you in this thread already.
 

My Computer

System One

  • OS
    7601.18247.x86fre.win7sp1
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Self-built Intel based
    CPU
    Pentium D 925 3.0 GHz socket 775, Presler @ ~ 3.2 GHz
    Motherboard
    Intel DQ965MT
    Memory
    Hyundai 2 GB DDR2 @ 333 MHz
    Graphics Card(s)
    ASUS DirectCU II HD7790-DC2OC-2GD5 Radeon HD 7790 2GB 128-Bit GDDR5
    Sound Card
    MOTU Traveler firewire interface
    Hard Drives
    1 Seagate Barracuda SATA II system/boot drive 80 GB, 2 Western Digital hdds - 1 is SATA II Caviar Black 1 TB attached to card (assorted media, page, temp), other is SATA I 420 GB (games, media, downloads)
    PSU
    Thermaltake 450W
    Cooling
    stock Gateway cooling, extra large fan in rear of case
    Keyboard
    Alienware/Microsoft Internet kb
    Mouse
    Logitech M510
    Internet Speed
    Optimum Online, fast for US
    Browser
    Pale Moon
    Antivirus
    Kaspersky integrated into ZoneAlarm+Antivirus

usasma

Mr. Cranky Pants
VIP Member
Guru
Posts
5,139
#13
If you are of a mind to perform an experiment, we can try removing the driver to see if that helps.
Please be advised that doing so could render your system unbootable.
We'll take appropriate precautions to ensure you can recover from this - but be sure to back up your system before trying it.

Here's how:
1) Create a Restore Point using System Restore
2) Create a Repair disc (Recovery Drive in Win8.1):
Win 7 - Go to Start...All Programs...Maintenance...Create a System Repair Disc
Win 8 - Press "WIN" and "R" to open the Run dialog...type "RECDISC" (without the quotes) and press ENTER
Win 8.1 - Go to the Start Screen and type in "recoverydrive" (one word, without the quotes). That will start the recovery drive process. You will need a USB drive of at least 512 mB - and all data will be erased off of it.
3) Test the System Repair disc/Recovery Drive to make sure that you can get to the System Restore entry when you boot from the disk/drive (you may also want to try actually using System Restore to make sure that it works)
4) Download this free program (Autoruns for Windows) and use it to disable any instances of Lhdx64.sys that are starting (or any other Lenovo HD Disk Driver entries) (DO NOT DELETE - only disable by removing the checkmark in the left hand column)
5) Check in Device Manager (to include showing hidden devices from the View menu item) and ensure that any instances of Lhdx64.sys (or any other Lenovo HD Disk Driver entries) are "Uninstalled" (DO NOT DISABLE THESE).
6) Check in the Services applet (services.msc) to be sure any instances of Lhdx64.sys or any other Lenovo HD Disk Driver entries are disabled.
7) Go to C:\Windows\System32\drivers and rename the Lhdx64.sys driver to Lhdx64.BAD (search the hard drive for it if it's not in C:\Windows\System32\drivers).


In the event that the system doesn't boot:

1) Boot from the System Repair disc/Recovery Drive and use the Command Prompt option to rename Lhdx64.BAD to Lhdx64.sys
Code:
ren C:\Windows\System32\drivers\Lhdx64.BAD C:\Windows\System32\drivers\Lhdx64.sys
2) Boot from the System Repair disc/Recovery Drive and use the System Restore option to restore the system to a point before the changes were made.

Good luck!
Should the system boot successfully without the driver, run it for a while (several weeks) to see if the BSOD returns.
If it doesn't boot successfully, then you'll have to use the recovery procedure in the above instructions.
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model Number
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)

Joisan

New Member
Poland

Posts
8
#14
I'm working now without any bsod so probably all your advices help me, I'm realy grateful for your interest and help. Probably in a few weeks will be clear if there is any extra problem, so the thread has been exhausted. Again thank you very much.
 

My Computer

System One

  • OS
    Windows 8.1

usasma

Mr. Cranky Pants
VIP Member
Guru
Posts
5,139
#15
Did you remove the Lhdx64.sys driver as I suggested above?
Do you think that it was the source of your problem?
I'm happy that you are no longer having problems!
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model Number
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)

Joisan

New Member
Poland

Posts
8
#16
Well I was trying to get any information from Lenovo Support about this driver, unfortunalty I got only 1 link from some Comunity Moderator Malware scan of lhdx64.sys (Disk Driver) ab35ce3335ba8bc7b49fc9c81b1e6a852fe853b0 - herdProtect
I didnt get any information how to update it or remove or with what application it is installing. I was thinking about uninstalling all drivers and check if this one is still the part of a system, anyway I had 1 more bsod a few days ago so maybe good thing is to do some experiment uninstall all, then install 1 by 1 (maybe I'll be able to discover what is installing this one driver) and after this just format c: :D
 

My Computer

System One

  • OS
    Windows 8.1

usasma

Mr. Cranky Pants
VIP Member
Guru
Posts
5,139
#17
Be careful removing drivers - it can render your system unbootable.
Follow my instructions above in order to safely remove any drivers.
Good luck!
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model Number
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)