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Random BSOD while playing Watch_Dogs! > 0x00000139


jaygreen

New Member
Posts
7
#1
So I have been playing Watch_dogs for about 7 hours today and I just randomly encountered a BSOD! :(

Any help would be massively appreciated. Thank you.

here are my DMP files:
 

My Computer

System One

  • OS
    7

usasma

Mr. Cranky Pants
VIP Member
Guru
Posts
5,139
#2
Please provide this information so we can provide a complete analysis (from the Pinned Topic at the top of the forum): http://www.eightforums.com/bsod-cra...e-screen-death-bsod-posting-instructions.html Please use Option 1 as it provides Event Viewer logs. Make sure to use the "Grab All" button.

Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Windows systems (mostly due to the sptd.sys driver, although I have seen dtsoftbus01.sys blamed on several occasions).
Please un-install the program, then use the following free tool to ensure that the troublesome sptd.sys driver is removed from your system (pick the 32 or 64 bit system depending on your system's configuration): New link (15 Aug 2012): DuplexSecure - Downloads (pick the appropriate version for your system and select "Un-install" when you run it).
Alternate link: Disk-Tools.com
Manual procedure here: Registry and SPTD problems | DAEMON Pro Help
Beyond this, as there was only 1 memory dump in the upload, I have these 3 suggestions:
1. Get ALL available Windows Updates. It may take several trips to get them all
2. Start with these free hardware diagnostics: Hardware Diagnostics
3. If all of the hardware tests pass, then run Driver Verifier according to these instructions: Driver Verifier Settings'


Analysis:
The following is for informational purposes only.
Code:
[font=lucida console]**************************Wed May 28 09:10:52.123 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\052814-13109-01.dmp]
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Built by: [B]9600[/B].17085.amd64fre.winblue_gdr.140330-1035
System Uptime:[B]0 days 5:35:20.779[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt!KiFastFailDispatch+d0 )[/B]
BugCheck [B]139, {3, ffffd0014a91c640, ffffd0014a91c598, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000139]KERNEL_SECURITY_CHECK_FAILURE (139)[/url]
Arguments: 
Arg1: 0000000000000003, A LIST_ENTRY has been corrupted (i.e. double remove).
Arg2: ffffd0014a91c640, Address of the trap frame for the exception that caused the bugcheck
Arg3: ffffd0014a91c598, Address of the exception record for the exception that caused the bugcheck
Arg4: 0000000000000000, Reserved
BUGCHECK_STR:  0x139
DEFAULT_BUCKET_ID:  LIST_ENTRY_CORRUPT
PROCESS_NAME:  mbamservice.ex
FAILURE_BUCKET_ID: [B]0x139_3_nt!KiFastFailDispatch[/B]
CPUID:        "Intel(R) Core(TM) i7-3820 CPU @ 3.60GHz"
MaxSpeed:     3600
CurrentSpeed: [B]3600[/B]
  BIOS Version                  F16
  BIOS Release Date             09/05/2013
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  To be filled by O.E.M.
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]
3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
Code:
[font=lucida console]**************************Wed May 28 09:10:52.123 2014 (UTC - 4:00)**************************
AcpiCtlDrv.sys              Tue Jul 17 13:07:16 2012 (50059BC4)
athw8x.sys                  Thu Jan 17 04:15:39 2013 (50F7C13B)
e1i63x64.sys                Wed Mar 20 03:37:29 2013 (51496739)
TeeDriverx64.sys            Tue Jul  2 14:38:08 2013 (51D31E10)
ICCWDT.sys                  Mon Aug 12 13:59:08 2013 (5209226C)
intelppm.sys                Thu Aug 22 04:46:35 2013 (5215CFEB)
dump_storahci.sys           Thu Aug 22 07:40:39 2013 (5215F8B7)
avgfwd6a.sys                Thu Sep 26 03:44:43 2013 (5243E5EB)
mbam.sys                    Wed Oct 30 12:11:45 2013 (52712FC1)
nvhda64v.sys                Thu Nov 28 08:38:09 2013 (52974741)
iocbios2.sys                Tue Feb 18 14:51:45 2014 (5303B9D1)
MBAMSwissArmy.sys           Thu Feb 20 18:49:10 2014 (53069476)
[COLOR=RED][B]dtsoftbus01.sys             Fri Feb 21 04:49:36 2014 (53072130)[/B][/COLOR]
mwac.sys                    Tue Mar  4 10:45:58 2014 (5315F536)
nvvad64v.sys                Fri Mar 28 09:32:06 2014 (533579D6)
avgwfpa.sys                 Mon Mar 31 10:06:42 2014 (53397672)
NvStreamKms.sys             Tue Apr 29 20:59:44 2014 (53604B00)
avgrkx64.sys                Tue May 13 08:04:26 2014 (53720A4A)
avgidsdrivera.sys           Tue May 13 08:04:50 2014 (53720A62)
avgdiska.sys                Tue May 13 08:05:03 2014 (53720A6F)
avgmfx64.sys                Tue May 13 08:05:03 2014 (53720A6F)
avgidsha.sys                Tue May 13 08:05:36 2014 (53720A90)
avgloga.sys                 Tue May 13 08:06:01 2014 (53720AA9)
avgldx64.sys                Tue May 13 08:20:22 2014 (53720E06)
nvlddmkm.sys                Mon May 19 19:08:44 2014 (537A8EFC)
[/font]
AcpiCtlDrv.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=athw8x.sys
http://www.carrona.org/drivers/driver.php?id=e1i63x64.sys
http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys
http://www.carrona.org/drivers/driver.php?id=ICCWDT.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=dump_storahci.sys
http://www.carrona.org/drivers/driver.php?id=avgfwd6a.sys
http://www.carrona.org/drivers/driver.php?id=mbam.sys
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
http://www.carrona.org/drivers/driver.php?id=iocbios2.sys
http://www.carrona.org/drivers/driver.php?id=MBAMSwissArmy.sys
http://www.carrona.org/drivers/driver.php?id=dtsoftbus01.sys
mwac.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
http://www.carrona.org/drivers/driver.php?id=avgwfpa.sys
http://www.carrona.org/drivers/driver.php?id=NvStreamKms.sys
http://www.carrona.org/drivers/driver.php?id=avgrkx64.sys
http://www.carrona.org/drivers/driver.php?id=avgidsdrivera.sys
http://www.carrona.org/drivers/driver.php?id=avgdiska.sys
http://www.carrona.org/drivers/driver.php?id=avgmfx64.sys
http://www.carrona.org/drivers/driver.php?id=avgidsha.sys
http://www.carrona.org/drivers/driver.php?id=avgloga.sys
http://www.carrona.org/drivers/driver.php?id=avgldx64.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)

blueelvis

OMG Debugger!
VIP Member
Pro User
India

Posts
2,097
#3
Just a food for thought.

If you are not having persistent BSOD's while normal working of your computer, I think that a single BSOD would be fine as even I get them from time to time but what I do know about them is that because I left the laptop running in a wrapped bed sheet or like that <_< .

Add to that, that you were gaming for 7 hours straight. In no way I am saying that you have no right to ask for help here. Just a few words of mine ^_^.

In any case I would also be glad to help you out in case the problem exists further.
 

My Computer

System One

  • OS
    Windows 8.1 Industry Pro B-)
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba
    CPU
    Core I5 2430M @ 2.4GHz
    Memory
    8 GB DDR3 @ 1600MHz Dual Channel ^_^
    Graphics Card(s)
    Intel HD 3000 B-)
    Screen Resolution
    1366x768
    Hard Drives
    Toshiba 500 GB
    Browser
    Google Chrome
    Antivirus
    Windows Defender & Common Sense!

blueelvis

OMG Debugger!
VIP Member
Pro User
India

Posts
2,097
#5
Thanks for the response, Guys. After an hour playing Watch_Dogs I have just unfortunately received another BSOD with a different error message. ;(
Below is the analysis of your latest dump file :-
3: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
BAD_POOL_HEADER (19)
The pool is already corrupt at the time of the current request.
This may or may not be due to the caller.
The internal pool links must be walked to figure out a possible cause of
the problem, and then special pool applied to the suspect tags or the driver
verifier to a suspect driver.
Arguments:
Arg1: 000000000000000e,
Arg2: ffffe00184887440
Arg3: 0000000000000000
Arg4: fed5cb4c182cc1cd

Debugging Details:
------------------
BUGCHECK_STR: 0x19_e
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT
PROCESS_NAME: System
CURRENT_IRQL: 2
ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) amd64fre
LAST_CONTROL_TRANSFER: from fffff803124a2fb9 to fffff80312360fa0
STACK_TEXT:
ffffd000`9b9fe0c8 fffff803`124a2fb9 : 00000000`00000019 00000000`0000000e ffffe001`84887440 00000000`00000000 : nt!KeBugCheckEx
ffffd000`9b9fe0d0 fffff801`353ce0db : ffffe001`8240d5a0 ffffe001`835d31b8 ffffe001`835cd1b0 ffffd000`9b9fe220 : nt!ExFreePoolWithTag+0xcd9
ffffd000`9b9fe1a0 fffff801`353992a8 : ffffe001`00000000 ffffe001`835cd1b8 ffffe001`835cd1b8 ffffe001`8240d5a0 : usbccgp!USBC_Dispatch+0xcb
ffffd000`9b9fe260 fffff801`353a78bf : ffffe001`82f01101 ffffe001`8240d5a0 ffffe001`82d74601 fffff801`00000008 : hidusb!HumInternalIoctl+0x208
ffffd000`9b9fe2f0 fffff801`353a926f : ffffe001`82417850 fffff801`353b55c0 ffffe001`8240d5a0 ffffe001`82425be0 : HIDCLASS!HidpCallDriver+0x9f
ffffd000`9b9fe360 fffff801`353a904c : ffffe001`82417850 00000000`00000000 00000000`00000008 ffffe001`82417600 : HIDCLASS!HidpSubmitInterruptRead+0x11b
ffffd000`9b9fe3d0 fffff803`122ac378 : ffffe001`8240d5a0 ffffe001`8240d5a0 ffffd000`9b9fe501 ffffe001`8297ff00 : HIDCLASS!HidpInterruptReadComplete+0x438
ffffd000`9b9fe460 fffff801`34b4b389 : ffffe001`8346b0e8 ffffe001`822ea200 ffffd000`9b9fe680 ffffe001`70627375 : nt!IopfCompleteRequest+0x588
ffffd000`9b9fe570 fffff801`34b4a91d : ffffe001`7f84fd02 ffffe001`822ea27c ffffe001`7f8500e0 ffffe001`7f84f1a0 : USBPORT!USBPORT_Core_iCompleteDoneTransfer+0x979
ffffd000`9b9fe710 fffff801`34b4a3b8 : ffffe001`822ea3b4 ffffe001`7f850178 ffffe001`7f84f1a0 00001df8`00001e00 : USBPORT!USBPORT_Core_iIrpCsqCompleteDoneTransfer+0x21d
ffffd000`9b9fe770 fffff801`34b4a12e : 00000000`00001000 ffffe001`7f84f050 ffffd000`9b9fe902 000047f9`c0eeac12 : USBPORT!USBPORT_Core_UsbIocDpc_Worker+0x238
ffffd000`9b9fe7e0 fffff803`122671e0 : ffffd000`9b9fe960 fffff803`1220d000 ffffd000`9b9feb30 00000000`00000f44 : USBPORT!USBPORT_Xdpc_Worker_IocDpc+0x1fe
ffffd000`9b9fe860 fffff803`122663fb : ffffd000`9b9d4180 ffffe001`830ea430 00000000`00000000 fffff801`351646d7 : nt!KiExecuteAllDpcs+0x1b0
ffffd000`9b9fe9b0 fffff803`12364aea : ffffd000`9b9d4180 ffffd000`9b9d4180 ffffd000`9b9e03c0 ffffe001`808dc280 : nt!KiRetireDpcList+0xdb
ffffd000`9b9fec60 00000000`00000000 : ffffd000`9b9ff000 ffffd000`9b9f9000 00000000`00000000 00000000`00000000 : nt!KiIdleLoop+0x5a


STACK_COMMAND: kb


FOLLOWUP_IP:
hidusb!HumInternalIoctl+208
fffff801`353992a8 4c8b742440 mov r14,qword ptr [rsp+40h]


SYMBOL_STACK_INDEX: 3


SYMBOL_NAME: hidusb!HumInternalIoctl+208


FOLLOWUP_NAME: MachineOwner


MODULE_NAME: hidusb


IMAGE_NAME: hidusb.sys


DEBUG_FLR_IMAGE_TIMESTAMP: 53183ebe


IMAGE_VERSION: 6.3.9600.17041


BUCKET_ID_FUNC_OFFSET: 208


FAILURE_BUCKET_ID: 0x19_e_hidusb!HumInternalIoctl


BUCKET_ID: 0x19_e_hidusb!HumInternalIoctl


ANALYSIS_SOURCE: KM


FAILURE_ID_HASH_STRING: km:0x19_e_hidusb!huminternalioctl


FAILURE_ID_HASH: {ecb65beb-9dfe-0efa-747b-9483eb80e8ae}


Followup: MachineOwner
---------
Clearly, in this dump the blame is on the Hidusb.sys driver which is the USB Input. Are you using any USB input devices like gaming controllers etc to play the game? Please unplug the USB devices and see if the bsod still occurs.

One thing which I noticed is that in your previous dump file analyzed by John, the service running is MalwareBytes Anti-Malware. But, in the loaded modules list in your latest dump, I see AVG Antivirus as well running.

You should not have two AV's running simultaneously as they are bound to clash with each other. Could you please run the below tools to remove those Antiviruses?

MalwareBytes :- https://forums.malwarebytes.org/index.php?showtopic=122284
AVG :- AVG Remover Free Download - Uninstall Antivirus

Please make sure to read the instructions in the threads. After cleaning both, please turn on the Windows Defender/ Microsoft Security Essentials.

I would suggest you to delete and clean these antiviruses before you proceed further with the removal of USB devices and all.
 

My Computer

System One

  • OS
    Windows 8.1 Industry Pro B-)
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba
    CPU
    Core I5 2430M @ 2.4GHz
    Memory
    8 GB DDR3 @ 1600MHz Dual Channel ^_^
    Graphics Card(s)
    Intel HD 3000 B-)
    Screen Resolution
    1366x768
    Hard Drives
    Toshiba 500 GB
    Browser
    Google Chrome
    Antivirus
    Windows Defender & Common Sense!

usasma

Mr. Cranky Pants
VIP Member
Guru
Posts
5,139
#6
Please do not use CCleaner while we're troubleshooting. It deletes some reports that we may need.

Only 33 Windows Updates installed. Most systems have 60 or more. Please visit Windows Update and get ALL available updates (it may take several trips to get them all).

Have you run any of the hardware diagnostics that I suggested? If so, what were the results?
As this is a different BSOD error code than the last one (and the WER section of MSINFO32 shows 1 or 2 different BSOD error codes) - this could e a hardware problem. Please complete the hardware diagnostics and let us know the results.

As above, if the hardware diagnostics all pass, then start with Driver Verifier: Driver Verifier Settings

Update your Bluetooth drivers to the latest, Win8.1 compatible version. Often Win8 Bluetooth drivers will have problems with Win8.1 systems (and you'll see USB drivers in the stack text when this happens).

C: drive only has about 8% free space. Windows likes 15% free space in order to perform stuff "behind the scenes" without adversely affecting the system's performance. Please free up 15% on ALL hard drives (you can get away with 10% on larger drives and won't notice a large performance penalty)

Please note that Daemon Tools is still loading in this memory dump.
Please follow these instructions:
Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Windows systems (mostly due to the sptd.sys driver, although I have seen dtsoftbus01.sys blamed on several occasions).
Please un-install the program, then use the following free tool to ensure that the troublesome sptd.sys driver is removed from your system (pick the 32 or 64 bit system depending on your system's configuration): New link (15 Aug 2012): DuplexSecure - Downloads (pick the appropriate version for your system and select "Un-install" when you run it).
Alternate link: Disk-Tools.com
Manual procedure here: Registry and SPTD problems | DAEMON Pro Help
Please note the drivers below that date from before the release of Windows 8.1 (17 Oct 2013) - check to see that each and every one is compatible w/Windows 8.1 (at the manufacturer's website). If not, you must either remove the device and it's software - or locate a Windows 8.1 compatible update on the web. Removing some drivers may make the system unstable - so if you're unable to find updates, post back for info on the one's that can/cannot be safely removed.

Analysis:
The following is for informational purposes only.
Code:
[FONT=lucida console]**************************Wed May 28 15:17:27.778 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\052814-9265-01.dmp]
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Built by: [B]9600[/B].17085.amd64fre.winblue_gdr.140330-1035
System Uptime:[B]0 days 6:06:01.434[/B]
*** ERROR: Module load completed but symbols could not be loaded for usbccgp.sys
*** ERROR: Module load completed but symbols could not be loaded for hidusb.sys
Probably caused by :[B]hidusb.sys ( hidusb+12a8 )[/B]
BugCheck [B]19, {e, ffffe00184887440, 0, fed5cb4c182cc1cd}[/B]
BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#0x00000019"]BAD_POOL_HEADER (19)[/URL]
Arguments: 
Arg1: 000000000000000e, 
Arg2: ffffe00184887440
Arg3: 0000000000000000
Arg4: fed5cb4c182cc1cd
BUGCHECK_STR:  0x19_e
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]0x19_e_hidusb+12a8[/B]
CPUID:        "Intel(R) Core(TM) i7-3820 CPU @ 3.60GHz"
MaxSpeed:     3600
CurrentSpeed: [B]3600[/B]
  BIOS Version                  F16
  BIOS Release Date             09/05/2013
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  To be filled by O.E.M.
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/FONT]
3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
Code:
[FONT=lucida console]**************************Wed May 28 15:17:27.778 2014 (UTC - 4:00)**************************
AcpiCtlDrv.sys              Tue Jul 17 13:07:16 2012 (50059BC4)
athw8x.sys                  Thu Jan 17 04:15:39 2013 (50F7C13B)
e1i63x64.sys                Wed Mar 20 03:37:29 2013 (51496739)
TeeDriverx64.sys            Tue Jul  2 14:38:08 2013 (51D31E10)
ICCWDT.sys                  Mon Aug 12 13:59:08 2013 (5209226C)
intelppm.sys                Thu Aug 22 04:46:35 2013 (5215CFEB)
dump_storahci.sys           Thu Aug 22 07:40:39 2013 (5215F8B7)
avgfwd6a.sys                Thu Sep 26 03:44:43 2013 (5243E5EB)
mbam.sys                    Wed Oct 30 12:11:45 2013 (52712FC1)
nvhda64v.sys                Thu Nov 28 08:38:09 2013 (52974741)
iocbios2.sys                Tue Feb 18 14:51:45 2014 (5303B9D1)
MBAMSwissArmy.sys           Thu Feb 20 18:49:10 2014 (53069476)
[COLOR=RED][B]dtsoftbus01.sys             Fri Feb 21 04:49:36 2014 (53072130)[/B][/COLOR]
mwac.sys                    Tue Mar  4 10:45:58 2014 (5315F536)
nvvad64v.sys                Fri Mar 28 09:32:06 2014 (533579D6)
avgwfpa.sys                 Mon Mar 31 10:06:42 2014 (53397672)
NvStreamKms.sys             Tue Apr 29 20:59:44 2014 (53604B00)
avgrkx64.sys                Tue May 13 08:04:26 2014 (53720A4A)
avgidsdrivera.sys           Tue May 13 08:04:50 2014 (53720A62)
avgmfx64.sys                Tue May 13 08:05:03 2014 (53720A6F)
avgdiska.sys                Tue May 13 08:05:03 2014 (53720A6F)
avgidsha.sys                Tue May 13 08:05:36 2014 (53720A90)
avgloga.sys                 Tue May 13 08:06:01 2014 (53720AA9)
avgldx64.sys                Tue May 13 08:20:22 2014 (53720E06)
nvlddmkm.sys                Mon May 19 19:08:44 2014 (537A8EFC)
[/FONT]
http://www.carrona.org/drivers/driver.php?id=AcpiCtlDrv.sys
http://www.carrona.org/drivers/driver.php?id=athw8x.sys
http://www.carrona.org/drivers/driver.php?id=e1i63x64.sys
http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys
http://www.carrona.org/drivers/driver.php?id=ICCWDT.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=dump_storahci.sys
http://www.carrona.org/drivers/driver.php?id=avgfwd6a.sys
http://www.carrona.org/drivers/driver.php?id=mbam.sys
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
http://www.carrona.org/drivers/driver.php?id=iocbios2.sys
http://www.carrona.org/drivers/driver.php?id=MBAMSwissArmy.sys
http://www.carrona.org/drivers/driver.php?id=dtsoftbus01.sys
http://www.carrona.org/drivers/driver.php?id=mwac.sys
http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
http://www.carrona.org/drivers/driver.php?id=avgwfpa.sys
http://www.carrona.org/drivers/driver.php?id=NvStreamKms.sys
http://www.carrona.org/drivers/driver.php?id=avgrkx64.sys
http://www.carrona.org/drivers/driver.php?id=avgidsdrivera.sys
http://www.carrona.org/drivers/driver.php?id=avgmfx64.sys
http://www.carrona.org/drivers/driver.php?id=avgdiska.sys
http://www.carrona.org/drivers/driver.php?id=avgidsha.sys
http://www.carrona.org/drivers/driver.php?id=avgloga.sys
http://www.carrona.org/drivers/driver.php?id=avgldx64.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)

usasma

Mr. Cranky Pants
VIP Member
Guru
Posts
5,139
#7
The raw stack text for this dump has mouhid.sys and hal.dll listed
The mouse appears to be a Razer Naga
Dumps with hal.dll present "usually" have issues with hardware and/or compatibility
Interestingly, the drivers for this mouse don't appear in the memory dumps - nor am I able to locate any Razer drivers in the reports that you've provided.

Try removing the Razer mouse and use a different mouse to see if that helps.
If it does help, then try using the Razer Naga mouse with the latest, Win8.1 Razer drivers (to see if that fixes the problem).
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)

blueelvis

OMG Debugger!
VIP Member
Pro User
India

Posts
2,097
#8
The raw stack text for this dump has mouhid.sys and hal.dll listed
The mouse appears to be a Razer Naga
Dumps with hal.dll present "usually" have issues with hardware and/or compatibility
Interestingly, the drivers for this mouse don't appear in the memory dumps - nor am I able to locate any Razer drivers in the reports that you've provided.

Try removing the Razer mouse and use a different mouse to see if that helps.
If it does help, then try using the Razer Naga mouse with the latest, Win8.1 Razer drivers (to see if that fixes the problem).
I did the analysis of the latest dump file provided by jaygreen but I did not notice any trace of mouhid.sys in the stack which I have posted as well. The only reference is the hidusb.sys . This was when I analyzed using the WinDBG but now that you mentioned it, I tried again with the BluescreenView of Nirsoft and there it is mouhid.sys as blamed along with 2 others. How come this is happening? o_O

Furthermore, in the MSINFO32 report, both the keyboard and Mouse have the same Vendor id i.e. 1532 which belongs to Echelon Corporation according to this :- PCI Vendor and Device Lists

In the notes it is mentioned about the Razer device but how come there is nothing like this in the Stack at all? :O
So, should I inspect with both the BluescreenView and WinDBG for analysis?
 

My Computer

System One

  • OS
    Windows 8.1 Industry Pro B-)
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba
    CPU
    Core I5 2430M @ 2.4GHz
    Memory
    8 GB DDR3 @ 1600MHz Dual Channel ^_^
    Graphics Card(s)
    Intel HD 3000 B-)
    Screen Resolution
    1366x768
    Hard Drives
    Toshiba 500 GB
    Browser
    Google Chrome
    Antivirus
    Windows Defender & Common Sense!

usasma

Mr. Cranky Pants
VIP Member
Guru
Posts
5,139
#9
Raw stack is a bit different from the stack text that the debugger displays.
I use 2 custom DLL's to run commands inside my kd session to see it.
NOTE: IMO it's not very useful in most cases. But on occasion, with some difficult analysis', I have a look to see if it found anything additional. In this case it was the mouhid driver that popped up.

Is it significant? I don't know - only having jaygreen test it will tell us that
.

1) Niemiro's dll at Sysnative (SysnativeBSODApps - additional check 'drivers found in stack' - Page 5 - Sysnative Forums)

I use this command to get the raw stack:
Code:
!niemiro.rawstack
FYI - you can use this command to get the details of a STOP 0x124:
Code:
!niemiro.auto_errrec
2) I also use the ProcDumpExt.dll to see another version of the raw stack: BSODTutorials: Loading Custom Debugger Extensions - !load and !dpx

I use this command to get the raw stack:
Code:
!procdumpext.dpx
I googled the PnP Device ID (the VID_1532&PID_0015 numbers) from the mouse entry (Components...Input...Pointing Device) in MSINFO32 in order to figure that it was a Razer Naga. There are other possibilities, but the Naga was (IMO) the most common result.
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)

usasma

Mr. Cranky Pants
VIP Member
Guru
Posts
5,139
#10
I reran the dump to show the raw stack text for each extension (highlighted mouhid in RED just for emphasis):


Code:
3: kd> !niemiro.rawstack; q
0xffffd000`9b9fe0c8  0xfffff803`124a2fb9 nt!ExFreePoolWithTag+0xcd9
0xffffd000`9b9fe118  0xfffff801`3523f3e0 [B][COLOR=#ff0000]mouhid[/COLOR][/B]!MouHid_StartRead+0x114
0xffffd000`9b9fe198  0xfffff801`353ce0db e06d7363 Exception in niemiro.rawstack debugger extension.
      PC: 00007ffc`cc745bf8  VA: 000000e0`3c4aaa80  R/W: 19930520  Parameter: 00000000`51425a00
I didn't upload the one for the STOP 0x124 as there were no results in this dump.

Code:
3: kd> !procdumpext.dpx; q
=========================================================================================
 ProcDumpExt v6.4 - Copyright 2013 Andrew Richards
=========================================================================================
as symoff .outmask- 0x200
as symon .outmask+ 0x200
Start memory scan  : 0xffffd0009b9fe0c8 ($csp)
End memory scan    : 0xffffd0009b9ff000 (Stack Base)

               rsp : 0xffffd0009b9fe0c8 : 0xfffff803124a2fb9 : nt!ExFreePoolWithTag+0xcd9
0xffffd0009b9fe0c8 : 0xfffff803124a2fb9 : nt!ExFreePoolWithTag+0xcd9
0xffffd0009b9fe118 : 0xfffff8013523f3e0 : [B][COLOR=#ff0000]mouhid[/COLOR][/B]!MouHid_StartRead+0x114
0xffffd0009b9fe458 : 0xfffff803122ac378 : nt!IopfCompleteRequest+0x588
*** ERROR: Module load completed but symbols could not be loaded for usbehci.sys
0xffffd0009b9fe4e8 : 0xfffff8031299cdec : hal!HalPutScatterGatherList+0xdc
0xffffd0009b9fe568 : 0xfffff80134b4b389 : USBPORT!USBPORT_Core_iCompleteDoneTransfer+0x979
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for dxgkrnl.sys - 
0xffffd0009b9fe5c8 : 0xfffff801338e9d08 : dxgkrnl!g_TdrConfig+0x3e0
0xffffd0009b9fe708 : 0xfffff80134b4a91d : USBPORT!USBPORT_Core_iIrpCsqCompleteDoneTransfer+0x21d
0xffffd0009b9fe738 : 0xfffff80134b4038d : USBPORT!USBPORT_Core_InitTimeout+0x3d
0xffffd0009b9fe768 : 0xfffff80134b4a3b8 : USBPORT!USBPORT_Core_UsbIocDpc_Worker+0x238
0xffffd0009b9fe7d8 : 0xfffff80134b4a12e : USBPORT!USBPORT_Xdpc_Worker_IocDpc+0x1fe
0xffffd0009b9fe858 : 0xfffff803122671e0 : nt!KiExecuteAllDpcs+0x1b0
0xffffd0009b9fe868 : 0xfffff8031220d000 : "nt!_guard_check_icall_fptr <PERF> (nt+0x0)"
0xffffd0009b9fe870 : 0xffffd0009b9feb30 : 0xfffff80134b49f30 : USBPORT!USBPORT_Xdpc_Worker_IocDpc
0xffffd0009b9fe888 : 0xfffff803122c4449 : nt!KeAccumulateTicks+0x119
0xffffd0009b9fe8a0 : 0xfffff80134b49f30 : USBPORT!USBPORT_Xdpc_Worker_IocDpc
0xffffd0009b9fe918 : 0xfffff803122c395a : nt!PpmIdleExecuteTransition+0x61a
0xffffd0009b9fe940 : 0xffffd0009b9fe8a0 : 0xfffff80134b49f30 : USBPORT!USBPORT_Xdpc_Worker_IocDpc
0xffffd0009b9fe9a8 : 0xfffff803122663fb : nt!KiRetireDpcList+0xdb
*** ERROR: Module load completed but symbols could not be loaded for intelppm.sys
0xffffd0009b9feac8 : 0xfffff80312361d68 : nt!KiChainedDispatch+0x108
0xffffd0009b9feb00 : 0xfffff80134b40bd0 : USBPORT!USBPORT_IsrDpc
0xffffd0009b9feb10 : 0xfffff80134b3f000 : USBPORT!USBPORT_Xdpc_Worker_HcIntDpc
0xffffd0009b9feb20 : 0xfffff80134b436a0 : USBPORT!USBPORT_Xdpc_Worker_DoneDpc
0xffffd0009b9feb30 : 0xfffff80134b49f30 : USBPORT!USBPORT_Xdpc_Worker_IocDpc
0xffffd0009b9fec40 : 0xfffff8031220d000 : "nt!_guard_check_icall_fptr <PERF> (nt+0x0)"
0xffffd0009b9fec58 : 0xfffff80312364aea : nt!KiIdleLoop+0x5a
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)

blueelvis

OMG Debugger!
VIP Member
Pro User
India

Posts
2,097
#11
Thanks usasma for spilling out the beans on this one ^_^.

Unfortunately, the board is not allowing me to thank you again for this post <_<

This seems very useful in some cases.
 

My Computer

System One

  • OS
    Windows 8.1 Industry Pro B-)
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba
    CPU
    Core I5 2430M @ 2.4GHz
    Memory
    8 GB DDR3 @ 1600MHz Dual Channel ^_^
    Graphics Card(s)
    Intel HD 3000 B-)
    Screen Resolution
    1366x768
    Hard Drives
    Toshiba 500 GB
    Browser
    Google Chrome
    Antivirus
    Windows Defender & Common Sense!

jaygreen

New Member
Posts
7
#12
sooo... Thank you for all the responses, I ended up completely formatting my PC and re-installing Windows 8.1. unfortunately I just received (yet again) another BSOD after playing Battlefield 4 for 30 minutes. I received the BSOD once the game had finished. :S

Damn this sucks so bad. :(
 

My Computer

System One

  • OS
    7

jaygreen

New Member
Posts
7
#13
Just started Driver Verifier and was prompted to reboot my PC after selecting the correct settings. Once I booted my PC back up I got an instant BSOD. I now can't seem to log back or recover from a restore point in as I am now receiving constant BSOD..
 

My Computer

System One

  • OS
    7

blueelvis

OMG Debugger!
VIP Member
Pro User
India

Posts
2,097
#14
sooo... Thank you for all the responses, I ended up completely formatting my PC and re-installing Windows 8.1. unfortunately I just received (yet again) another BSOD after playing Battlefield 4 for 30 minutes. I received the BSOD once the game had finished. :S

Damn this sucks so bad. :(
Just started Driver Verifier and was prompted to reboot my PC after selecting the correct settings. Once I booted my PC back up I got an instant BSOD. I now can't seem to log back or recover from a restore point in as I am now receiving constant BSOD..
I will start analyzing your Dump files shortly, till the time please follow the instructions below to get back into Windows. Use the below link. The instructions for disabling driver verifier in various conditions are a bit later :-

Driver Verifier Settings

EDIT :- The debugger is not able to read many parts of the Dump file, so could you please provide with the latest dump files generated by the driver verifier and lets see if we can find the cause.

Furthermore, I found this in the stack :-
STACK_TEXT:
ffffd001`6ecb0a78 fffff800`be9f76d6 : 00000000`0000001e ffffffff`c0000005 fffff800`be97316a 00000000`00000000 : nt!KeBugCheckEx
ffffd001`6ecb0a80 fffff800`be9774ed : ffffd001`6ecb11f0 00000000`00000000 ffffd001`6ecb19e8 ffffd001`6ecb0bf0 : nt!KiFatalExceptionHandler+0x22
ffffd001`6ecb0ac0 fffff800`be901105 : 00000000`00000001 fffff800`be81c000 ffffd001`6ecb1900 ffffe000`00000000 : nt!RtlpExecuteHandlerForException+0xd
ffffd001`6ecb0af0 fffff800`be8fffbf : ffffd001`6ecb19e8 ffffd001`6ecb16f0 ffffd001`6ecb19e8 ffffd001`6ec933c0 : nt!RtlDispatchException+0x1a5
ffffd001`6ecb11c0 fffff800`be97bbc2 : 00000000`0001b1d8 ffffd001`6ecb18b0 00000000`00000066 00000000`0001a75d : nt!KiDispatchException+0x61f
ffffd001`6ecb18b0 fffff800`be97a0fe : 00000000`00000000 00000000`00000000 00000000`00000000 ffffe000`78106600 : nt!KiExceptionDispatch+0xc2
ffffd001`6ecb1a90 fffff800`be97316a : ffffd001`6ec933c0 00000000`00000000 ffffd001`6ec8d340 fffff800`be973ac2 : nt!KiGeneralProtectionFault+0xfe
ffffd001`6ecb1c20 fffff800`be973b96 : ffffd001`6ec87180 ffffd001`6ec87180 ffffd001`6ec933c0 00000000`00163cab : nt!SwapContext_PatchXSave
ffffd001`6ecb1c60 00000000`00000000 : ffffd001`6ecb2000 ffffd001`6ecac000 00000000`00000000 00000000`00000000 : nt!KiIdleLoop+0x106
Anyone knows what this is SwapContent_PatchXSave ?
 
Last edited:

My Computer

System One

  • OS
    Windows 8.1 Industry Pro B-)
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba
    CPU
    Core I5 2430M @ 2.4GHz
    Memory
    8 GB DDR3 @ 1600MHz Dual Channel ^_^
    Graphics Card(s)
    Intel HD 3000 B-)
    Screen Resolution
    1366x768
    Hard Drives
    Toshiba 500 GB
    Browser
    Google Chrome
    Antivirus
    Windows Defender & Common Sense!

usasma

Mr. Cranky Pants
VIP Member
Guru
Posts
5,139
#15
Are you able to get back into your PC yet?
If not, try this method: Disable Verifier Outside Windows (Vista / 7 / 8) - Sysnative Forums (I haven't tried it myself).

If that doesn't work, there's 2 other things:
- mount the registry remotely and delete the Driver Verifier settings there
- reinstall Windows 8 again (which will remove the Driver Verifier settings).
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)

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