Random BSOD, error 0x0000009c, hal.dll or ntoskrnl.exe

ashpathni

New Member
Messages
1
View attachment 67901

Hello,

I recently faced some issues with wifi connectivity in my system, which eventually led me to do a System Restore to 2 days prior. The laptop worked smoothly for a few hours, but after that I've been receiving BSODs and my system keeps freezing randomly, especially when being physically moved from its original position to a fresh position. I've tried conducting general hardware tests, but everything seems to be working just fine, atleast superficially. The manufacturer's hardware tests and chkdsk didn't reveal any issues.
The system details are as follows
Dell Inspiron 15 3521
3rd Generation Intel Core i5-3 337U processor (3M Cache, up to 2.7 GHz)
500GB 5400 RPM Hard Drive

I've attached the required zip file as well.

Any help/advice regarding what I should do to fix this would be greatly appreciated.

Thank you!
 
Last edited:

My Computer

System One

  • OS
    Windows 8.1, 64-bit
    Computer type
    Laptop
    System Manufacturer/Model
    Dell Inspiron 15 3521
    CPU
    Intel(R) Core(TM) i5-3337U CPU @ 1.80GHz
    Motherboard
    Dell Inc. 0010T1 (U3E1)
    Memory
    4.00GB Single-Channel DDR3 @ 798MHz (11-11-11-28)
    Graphics Card(s)
    Intel(R) HD Graphics 4000 (Dell)
    Sound Card
    Intel(R) Display Audio, Realtek High Definition Audio
    Monitor(s) Displays
    Generic PnP Monitor (1366x768@60Hz)
    Hard Drives
    465GB TOSHIBA MQ01ABD050 (SATA)
    Keyboard
    Standard PS/2 Keyboard
    Mouse
    PS/2 Compatible Mouse

lifetec

New Member
Power User
Messages
660
Please use the BSOD posting instruction to provide the Dumpfile http://www.eightforums.com/bsod-cra...e-screen-death-bsod-posting-instructions.html
And fill in your System Specs.

Your zip files is empty.
Your DM Log collector Tool does not have dumpfile(s) inside.

Please check if your system is configured for collecting dumpfiles. (6. To have Windows Create a Small memory dump (Minidump) File on BSOD
Dump Files - Configure Windows to Create on BSOD - Windows 7 Help Forums
If you are using CCcleaner or similar Apps please uncheck deleting dumpfiles option.
 

My Computer

System One

  • OS
    windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    self build
    CPU
    Intel(R) Core(TM) i5 CPU 750 @ 2.67GHz
    Motherboard
    Asrock P55 Pro
    Memory
    DDR3 Team--Elite-1333 8 gb
    Graphics Card(s)
    Sapphire R9 280x
    Sound Card
    Realtek Alc 855
    Monitor(s) Displays
    Acer V233H
    Screen Resolution
    1920 x 1020
    Hard Drives
    Samsung evo 850 SSd
    Seagate ST 320 gb
    Samsung HD 750 gb
    Seagate ST 3000gb
    PSU
    OCZ Stealth 600 watt
    Case
    Antec 300
    Mouse
    Speedlink Ledos and Nexus
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