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Problems installing Windows 8 PRO Upgrade


chris1474

New Member
Posts
3
#1
So I bought the upgrade from BestBuy the other day and I have had nothing but problems since then. I've gone through 3 Microsoft Tech suppoort agents to no avail. The very first time I got the error DPC_WATCHDOG_VIOLATION and then the second time I got MACHINE_CHECK_EXCEPTION. After that it alternated between hanging at the "Getting Devices Ready" at 86% and not doing anything, and hanging there and restarting. Each time it restarted I got the MACHINE_CHECK_EXCEPTION error. I'm not sure what steps I need to take in order to provide you with the information you need ot help me but if you let me know I will happily provide it.
 

My Computer

System One

  • OS
    Windows 7 Pro

brummyfan

Well-Known Member
VIP Member
Guru
Birmingham

Posts
1,487
#2

My Computer

System One

  • OS
    Win 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Acer Aspire E1-571
    CPU
    i5-3230m
    Motherboard
    Acer Type-2
    Memory
    8GB DDR3 1333MHz
    Graphics Card(s)
    Intel HD 4000
    Sound Card
    High Definiton Audio Device
    Monitor(s) Displays
    Generic
    Screen Resolution
    1366x768
    Hard Drives
    Samsung 850 Pro 256GB
    PSU
    Generic
    Keyboard
    QWERTY
    Mouse
    ELANTECH Touchpad
    Internet Speed
    12.68Mbps
    Browser
    IE11
    Antivirus
    Windows Defender

theog

VIP Member
VIP Member
Gold Member
Posts
5,591
#6

My Computer

System One

  • OS
    ME, XP,Vista,Win7,Win8,Win8.1
    Computer type
    PC/Desktop
    Other Info
    Notebooks x 3

    Desktops x 5

    Towers x 4
#8
Can you tell us what you upgraded on top of? (7, Vista, the Free Preview?) If you bought the store DVD, did it first run Download Assistant?
I upgraded with download from Microsoft pre order service. I ran download assistant. I upgraded windows 7. Microsoft customer service in India tried for two hours approx to find what was wrong and couldn't fix it. They are supposedly going to ring me on Monday with what the person said was a number two person who knows more about Windows 8. He asked if I had the same problem wit Windows 7. I told him that I had no problems with Windows 7. Thanks for your reply
:(
 

My Computer

System One

  • OS
    Windows 8

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