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problems entering https pages and playing youtube films


Posts
1
#1
Hello

I have Windows 8.1 installed with two user accounts. The first is mine and from the beginning it had administration priviliges. The second belongs to my daughter. This one wasn't created with administration priviliges. My daughter isn't able to play youtube films and enter some websites that require https protocol (for example google.com). I can do both from my account. I have change a type of my daughter's account to Administrator, but it haven't helped. I have tried IE, Firefox and Chrome.

Trying to play any film on youtube from my daughter's account I get the following message:
"An error occured try again later"

Trying to enter for example https://www.google.com/chrome/browser/desktop/index.html I get the message that the safety connection can't be established. There is nothing about confirming that I understand a threat. Simply I can't enter.

Would be so kind helping me to resolve this issue.

Best regards

Cuma
 

My Computer

System One

  • OS
    windows 8.1

ArazelEternal

Prince of Darkness
Power User
Cross Plains

Posts
255
#2
If you can do it under yours but not your daughters, I would look at an issue with her user account in itself. It seems to me that something in the configuration got corrupted.

Here is what I would do:
Backup any data she has stored under her user account
Delete her profile
Create a new profile for her and set it up as a standard (not administrative) user.

See if that helps.
 

My Computer

System One

  • OS
    Windows 10 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home Built
    CPU
    Intel Xeon E3-1230 V2 @ 3.3-3.7 Ghz
    Motherboard
    MSI Z77-G41
    Memory
    16 GB Kingston HyperX Beast DDR3-1600
    Graphics Card(s)
    NVIDIA GT 730
    Sound Card
    Creative Sound Blaster X-Fi XtremeMusic
    Monitor(s) Displays
    Dual 20 Inch Dell
    Screen Resolution
    1680*1050
    Hard Drives
    Western Digital Caviar Blue 500 GB
    Western Digital Caviar Black 1 TB
    PSU
    Thermaltake 550W
    Case
    Antec Nine Hundred Two
    Cooling
    Arctic Freezer i30 CO
    Keyboard
    Logitech K330
    Mouse
    Logitech M215
    Internet Speed
    60 Mbps
    Browser
    Comodo Chromodo
    Antivirus
    Comodo Internet Security Premium

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