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Probable Memory Leak. System always runs out of memory


feeshta

New Member
Posts
7
#1
Hello all. New member here. I have had an issue with my PC since I "upgraded" to windows 8.1 earlier this year that is driving me batty. Unfortunately, I upgraded the hardware (motherboard, CPU, and RAM) at the same time, so I can't rule out a hardware issue completely. The issue stuck around despite a total hard disk wipe and reinstall from scratch.

I'm a relative noob as far as this sort of troubleshooting, and I'm really not sure how to proceed. My normal modus operandi has been to simply wipe and start over if I ran into serious enough issues, but that did not work this time. Months of google searches have not really yielded any progress, so I thought it could not hurt to ask here.

So the problem. Basically, the longer the system runs, the more memory it uses. Eventually it freezes up, and itf you let it alone long enough after this starts, it will finally reboot itself. Doing anything intensive hastens the process of memory drain, basically the harder it works, the faster it happens. If I am using the PC hard, it only takes a couple hours to burn through all 1 GB. If I am away for days with nothing but background processes running, it takes a few days, but it eventually crashes and reboots.

The only thing that might be slightly out of the ordinary for most users is the fact that I use the PC as my TV and DVR through Windows Media Center and the use of a Silicondust HD Homerun Prime cablecard tuner. Other than that, it's pretty basic stuff on my PC. I don't do any gaming these days, and usually the hardest workout the machine gets is downloading large files like movies. I will try to attach a few snapshots of task manager etc, as I gather you folks can make more sense of them than I can. If you need anything else, please do not hesitate to ask. I am sick of rebooting my PC all the time to avoid crashes. Any and all help would be sincerely appreciated.

Alan

View attachment 56592 View attachment 56593 View attachment 56594 View attachment 56595
 

My Computer

System One

  • OS
    Windows 8.1 Pro with Media Center
    Computer type
    PC/Desktop
    CPU
    Intel Core i5-4670K
    Motherboard
    Gigabyte G1.Sniper Z97
    Memory
    Mushkin Enhanced Blackline 16GB (2 x 8GB) 240-Pin DDR3 SDRAM DDR3 2133 (PC3 17000)
    Graphics Card(s)
    Sapphire HD 7770 GHz Edition
    Sound Card
    Internal Sound
    Monitor(s) Displays
    Acer H236HL and BenQ W1070 Projector.
    Screen Resolution
    2x1080P
    Hard Drives
    Samsung 840 EVO (operating system and programs only)
    Seagate NAS HDD ST4000VN000 4TB (storage)
    WD7500AYYS (storage backup)
    PSU
    800 Watt
    Cooling
    Corsair H60
    Browser
    Chrome primarily
    Antivirus
    Norton 360 (Comcsast freeware)

LMiller7

Active Member
Pro User
Posts
704
#2
Post a screenshot of Task Manager - Performance tab showing memory information.
This shows important information not found anywhere else.
 

My Computer

System One

  • OS
    Windows 7
    Computer type
    PC/Desktop

feeshta

New Member
Posts
7
#3
Post a screenshot of Task Manager - Performance tab showing memory information.
This shows important information not found anywhere else.
Sorry I missed that one. Was not really sure which ones you guys would need. The situation is slightly different this time than before, as I had to reboot the machine after I took those snapshots a few hours ago or it would have locked up. This time it's only up to about 80% RAM usage.

Thanks for the help, and if there is anything else pertinent, please let me know.

View attachment 56597
 

My Computer

System One

  • OS
    Windows 8.1 Pro with Media Center
    Computer type
    PC/Desktop
    CPU
    Intel Core i5-4670K
    Motherboard
    Gigabyte G1.Sniper Z97
    Memory
    Mushkin Enhanced Blackline 16GB (2 x 8GB) 240-Pin DDR3 SDRAM DDR3 2133 (PC3 17000)
    Graphics Card(s)
    Sapphire HD 7770 GHz Edition
    Sound Card
    Internal Sound
    Monitor(s) Displays
    Acer H236HL and BenQ W1070 Projector.
    Screen Resolution
    2x1080P
    Hard Drives
    Samsung 840 EVO (operating system and programs only)
    Seagate NAS HDD ST4000VN000 4TB (storage)
    WD7500AYYS (storage backup)
    PSU
    800 Watt
    Cooling
    Corsair H60
    Browser
    Chrome primarily
    Antivirus
    Norton 360 (Comcsast freeware)

theveterans

New Member
Member
Posts
179
#4
I would like to chime in as well. Microsoft has a nice tool to classify RAM usage in categories.

Use RAMMAP and see which category uses most of the RAM and post the screenshot too:

RAMMap

I myself am not too technical in the meaning of the RAM categories, but I'm definitely sure someone here can explain each of the category and pinpoint the root cause of memory leak.

Hope this helps
 

My Computer

System One

  • OS
    Windows 8.1 Pro x64 with Media Center
    Computer type
    Tablet
    System Manufacturer/Model Number
    Surface Pro 3
    CPU
    Core i5 4300U @ 1.9 GHz
    Motherboard
    Surface Pro 3
    Memory
    8092 MB DDR3-L 1.35 V SDRAM @ 1600 MHz
    Graphics Card(s)
    Intel HD 4400 @ 200 MHz
    Sound Card
    Realtek HD Audio
    Monitor(s) Displays
    Built-in 3:2 display
    Screen Resolution
    2160 x 1440
    Hard Drives
    256 GB SSD + 128 GB micro SD
    PSU
    36 Watt power brick
    Cooling
    Active
    Keyboard
    On Screen Keyboard
    Mouse
    Surface pen
    Internet Speed
    300 / 20 TWC
    Browser
    IE 11 Metro, IE 11 Desktop
    Antivirus
    Windows Defender

feeshta

New Member
Posts
7
#5
I would like to chime in as well. Microsoft has a nice tool to classify RAM usage in categories.

Use RAMMAP and see which category uses most of the RAM and post the screenshot too:

RAMMap

I myself am not too technical in the meaning of the RAM categories, but I'm definitely sure someone here can explain each of the category and pinpoint the root cause of memory leak.

Hope this helps
I was not exactly sure which pages to cap for this one, so I just went with all of the ones where the data would mostly fit on the screen. Several were extremely long lists that I could not hope to capture with a screenshot.

View attachment 56598 View attachment 56599 View attachment 56600 View attachment 56601
 

My Computer

System One

  • OS
    Windows 8.1 Pro with Media Center
    Computer type
    PC/Desktop
    CPU
    Intel Core i5-4670K
    Motherboard
    Gigabyte G1.Sniper Z97
    Memory
    Mushkin Enhanced Blackline 16GB (2 x 8GB) 240-Pin DDR3 SDRAM DDR3 2133 (PC3 17000)
    Graphics Card(s)
    Sapphire HD 7770 GHz Edition
    Sound Card
    Internal Sound
    Monitor(s) Displays
    Acer H236HL and BenQ W1070 Projector.
    Screen Resolution
    2x1080P
    Hard Drives
    Samsung 840 EVO (operating system and programs only)
    Seagate NAS HDD ST4000VN000 4TB (storage)
    WD7500AYYS (storage backup)
    PSU
    800 Watt
    Cooling
    Corsair H60
    Browser
    Chrome primarily
    Antivirus
    Norton 360 (Comcsast freeware)

theveterans

New Member
Member
Posts
179
#6

My Computer

System One

  • OS
    Windows 8.1 Pro x64 with Media Center
    Computer type
    Tablet
    System Manufacturer/Model Number
    Surface Pro 3
    CPU
    Core i5 4300U @ 1.9 GHz
    Motherboard
    Surface Pro 3
    Memory
    8092 MB DDR3-L 1.35 V SDRAM @ 1600 MHz
    Graphics Card(s)
    Intel HD 4400 @ 200 MHz
    Sound Card
    Realtek HD Audio
    Monitor(s) Displays
    Built-in 3:2 display
    Screen Resolution
    2160 x 1440
    Hard Drives
    256 GB SSD + 128 GB micro SD
    PSU
    36 Watt power brick
    Cooling
    Active
    Keyboard
    On Screen Keyboard
    Mouse
    Surface pen
    Internet Speed
    300 / 20 TWC
    Browser
    IE 11 Metro, IE 11 Desktop
    Antivirus
    Windows Defender

feeshta

New Member
Posts
7
#7

My Computer

System One

  • OS
    Windows 8.1 Pro with Media Center
    Computer type
    PC/Desktop
    CPU
    Intel Core i5-4670K
    Motherboard
    Gigabyte G1.Sniper Z97
    Memory
    Mushkin Enhanced Blackline 16GB (2 x 8GB) 240-Pin DDR3 SDRAM DDR3 2133 (PC3 17000)
    Graphics Card(s)
    Sapphire HD 7770 GHz Edition
    Sound Card
    Internal Sound
    Monitor(s) Displays
    Acer H236HL and BenQ W1070 Projector.
    Screen Resolution
    2x1080P
    Hard Drives
    Samsung 840 EVO (operating system and programs only)
    Seagate NAS HDD ST4000VN000 4TB (storage)
    WD7500AYYS (storage backup)
    PSU
    800 Watt
    Cooling
    Corsair H60
    Browser
    Chrome primarily
    Antivirus
    Norton 360 (Comcsast freeware)

feeshta

New Member
Posts
7
#8
Well, I downloaded a driver checking program, and installed all of the recommended updates. There were 6 drivers that it said were out of date, including the AMD catalyst drivers, Intel HD Graphics, Sound, Intel DRAM controller, and a couple others. It will probably be a few hours before I can see if there is a good result.

On a side note, I would have thought we would be in a place by now where our computer could manage updating it's own drivers. But we don't even seem to be in a place where the drivers that come loaded on a disk with your hardware even work reliably. :(

Thanks for all the help so far guys, I will report back once I know how it is going.
 

My Computer

System One

  • OS
    Windows 8.1 Pro with Media Center
    Computer type
    PC/Desktop
    CPU
    Intel Core i5-4670K
    Motherboard
    Gigabyte G1.Sniper Z97
    Memory
    Mushkin Enhanced Blackline 16GB (2 x 8GB) 240-Pin DDR3 SDRAM DDR3 2133 (PC3 17000)
    Graphics Card(s)
    Sapphire HD 7770 GHz Edition
    Sound Card
    Internal Sound
    Monitor(s) Displays
    Acer H236HL and BenQ W1070 Projector.
    Screen Resolution
    2x1080P
    Hard Drives
    Samsung 840 EVO (operating system and programs only)
    Seagate NAS HDD ST4000VN000 4TB (storage)
    WD7500AYYS (storage backup)
    PSU
    800 Watt
    Cooling
    Corsair H60
    Browser
    Chrome primarily
    Antivirus
    Norton 360 (Comcsast freeware)

feeshta

New Member
Posts
7
#9
Well, I don't really see any improvement from updating all of the drivers to current versions. There is still that huge quantity of items in the non-paged pool, same as before pretty much.

Anyone else have any ideas?
 

My Computer

System One

  • OS
    Windows 8.1 Pro with Media Center
    Computer type
    PC/Desktop
    CPU
    Intel Core i5-4670K
    Motherboard
    Gigabyte G1.Sniper Z97
    Memory
    Mushkin Enhanced Blackline 16GB (2 x 8GB) 240-Pin DDR3 SDRAM DDR3 2133 (PC3 17000)
    Graphics Card(s)
    Sapphire HD 7770 GHz Edition
    Sound Card
    Internal Sound
    Monitor(s) Displays
    Acer H236HL and BenQ W1070 Projector.
    Screen Resolution
    2x1080P
    Hard Drives
    Samsung 840 EVO (operating system and programs only)
    Seagate NAS HDD ST4000VN000 4TB (storage)
    WD7500AYYS (storage backup)
    PSU
    800 Watt
    Cooling
    Corsair H60
    Browser
    Chrome primarily
    Antivirus
    Norton 360 (Comcsast freeware)

feeshta

New Member
Posts
7
#10
Nobody has any ideas on this?
 

My Computer

System One

  • OS
    Windows 8.1 Pro with Media Center
    Computer type
    PC/Desktop
    CPU
    Intel Core i5-4670K
    Motherboard
    Gigabyte G1.Sniper Z97
    Memory
    Mushkin Enhanced Blackline 16GB (2 x 8GB) 240-Pin DDR3 SDRAM DDR3 2133 (PC3 17000)
    Graphics Card(s)
    Sapphire HD 7770 GHz Edition
    Sound Card
    Internal Sound
    Monitor(s) Displays
    Acer H236HL and BenQ W1070 Projector.
    Screen Resolution
    2x1080P
    Hard Drives
    Samsung 840 EVO (operating system and programs only)
    Seagate NAS HDD ST4000VN000 4TB (storage)
    WD7500AYYS (storage backup)
    PSU
    800 Watt
    Cooling
    Corsair H60
    Browser
    Chrome primarily
    Antivirus
    Norton 360 (Comcsast freeware)