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Please Read: Activation troubleshooting


Superfly

Developer
VIP Member
Guru
Cape Town

Posts
1,098
#1
In order to best provide assistance, we request users to initially run the Windows Diagnostics Tool to try and identify the issue you may be having.

Download and run WDT from the link below:

dl2.png

Choose windows validation from the menu bar and it will run the diagnostics test. You can then save a report as a text file containing information relating to licencing.

Note:
If an error is detected, you can see the description by clicking/tapping on the error link.

Remember the following:
1. Specify from whom the Windows 8 media and what type of key was purchased?
2. Has any piracy software been installed and removed – including Watermark removers?
3. DO NOT post the full Product Key.
4. Please provide a short description of how and when the issue you are experiencing evolved.
5. Sometimes the report can be very long, if there are lots of eventlog errors - so please post between <code> tags (# in the toolbar) or attach the report instead.

[FONT=&amp]NOTE: The data collected with the Windows Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.[/FONT]

Legacy scripts are still available below.
 

Attachments

Last edited:

My Computer

System One

  • OS
    PC-DOS v1.0
    Computer type
    PC/Desktop
    System Manufacturer/Model
    IBM
    CPU
    Intel 8088, 4.77MHz
    Memory
    16K, 640K max
    Graphics Card(s)
    What's that?
    Sound Card
    Not quite
    Screen Resolution
    80 X 24 text
    Hard Drives
    dual 160KB 5.25-inch disk drives

Nuccii

New Member
VIP Member
Guru
Canada

Posts
1,950
#2
Good one! I'd give you a :thumb: if I could but I have to spread some around.
 

My Computer

System One

  • OS
    windows 8.1 Update 1 Pro 64bit
    System Manufacturer/Model
    Pavillion H8-1202
    CPU
    I7-2600 @ 3.4 GHz
    Motherboard
    PEGATRON
    Memory
    8 GB
    Graphics Card(s)
    NIVDIA GeForce GT 520
    Sound Card
    Realtek ALC656GR CODEC
    Monitor(s) Displays
    Samsung SyncMaster S22B350
    Screen Resolution
    1920X1080 32 bit color
    Hard Drives
    Samsung 850 EVO SSD 500GB
    Keyboard
    Razer Blackwidow Ultimate 2013
    Mouse
    Logitech M510

NoelDP

Three-Toed Sloth
VIP Member
Pro User
North Wales

Posts
449
#3
A couple of problems...
1) No link?
2) Most problems aren't show by the SLUI command.

Here's my boilerplate...
Please open an Elevated Command Prompt window (in Start, type 'Command' - a Command Prompt icon will appear, right-click on it, and select Run as Administrator)
At the Prompt, type

Licensingdiag.exe -report %userprofile%\desktop\report.txt -log %userprofile%\desktop\repfiles.cab

(note the spaces!)
two files will be put on your desktop -
open the 'report.txt' file in Notepad, and copy/paste the results to your response - you can ignore the repfiles.cab file for the moment, as it's only backup data
 

My Computer

System One

  • OS
    Win7 64-bit and Win8 32-bit in VM (+ others in VM)
    System Manufacturer/Model
    Asus K52F
    CPU
    i3
    Memory
    8GB
    Graphics Card(s)
    it's an i3 :)
    Sound Card
    Conexant (rubbish - or it may be the speakers)
    Screen Resolution
    1366x768
    Internet Speed
    whatever I can get - G3

Superfly

Developer
VIP Member
Guru
Cape Town

Posts
1,098
#4
A couple of problems...
1) No link?
2) Most problems aren't show by the SLUI command.

Here's my boilerplate...
Please open an Elevated Command Prompt window (in Start, type 'Command' - a Command Prompt icon will appear, right-click on it, and select Run as Administrator)
At the Prompt, type

Licensingdiag.exe -report %userprofile%\desktop\report.txt -log %userprofile%\desktop\repfiles.cab

(note the spaces!)
two files will be put on your desktop -
open the 'report.txt' file in Notepad, and copy/paste the results to your response - you can ignore the repfiles.cab file for the moment, as it's only backup data
Hi Noel - updated the links... yes that is the what the tool uses to retrieve the info...just in a more familiar format.
 

My Computer

System One

  • OS
    PC-DOS v1.0
    Computer type
    PC/Desktop
    System Manufacturer/Model
    IBM
    CPU
    Intel 8088, 4.77MHz
    Memory
    16K, 640K max
    Graphics Card(s)
    What's that?
    Sound Card
    Not quite
    Screen Resolution
    80 X 24 text
    Hard Drives
    dual 160KB 5.25-inch disk drives

NoelDP

Three-Toed Sloth
VIP Member
Pro User
North Wales

Posts
449
#5
Makes more sense now I can see the script ;)
 

My Computer

System One

  • OS
    Win7 64-bit and Win8 32-bit in VM (+ others in VM)
    System Manufacturer/Model
    Asus K52F
    CPU
    i3
    Memory
    8GB
    Graphics Card(s)
    it's an i3 :)
    Sound Card
    Conexant (rubbish - or it may be the speakers)
    Screen Resolution
    1366x768
    Internet Speed
    whatever I can get - G3
Posts
3
#6
When I ran the two files the first one didn't seem to have an error. The blue screen tells me my license expires on Jan 18th. I don't have a product key as Windows was installed on the computer already. The license text however showed this:

Partial Product Key: 6XWKK
License Status: Licensed
Volume activation expiration: 18835 minute(s) (14 day(s))
Remaining Windows rearm count: 1000
Remaining SKU rearm count: 1001
Trusted time: 1/4/2015 4:43:57 PM
...........
Message: License Activation (slui.exe) failed with the following error code:
hr=0x8007232B
Command-line arguments:
RuleId=dca14e37-0c5c-444f-9b35-1e2f161f5ac3;Action=AutoActivate;

............
there is more, I don't know is the SkuId is the product key ?Can this be fixed without a complete system restore? I bought the computer with Office 2013 installed by previous owner and I don't want to lose it :(
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    HP Envy

Superfly

Developer
VIP Member
Guru
Cape Town

Posts
1,098
#7
When I ran the two files the first one didn't seem to have an error. The blue screen tells me my license expires on Jan 18th. I don't have a product key as Windows was installed on the computer already. The license text however showed this:

Partial Product Key: 6XWKK
License Status: Licensed
Volume activation expiration: 18835 minute(s) (14 day(s))
Remaining Windows rearm count: 1000
Remaining SKU rearm count: 1001
Trusted time: 1/4/2015 4:43:57 PM
...........
Message: License Activation (slui.exe) failed with the following error code:
hr=0x8007232B
Command-line arguments:
RuleId=dca14e37-0c5c-444f-9b35-1e2f161f5ac3;Action=AutoActivate;

............
there is more, I don't know is the SkuId is the product key ?Can this be fixed without a complete system restore? I bought the computer with Office 2013 installed by previous owner and I don't want to lose it :(
Yes you are licenced but illegally:

Windows 8.1 Core
M9Q9P-XXXXX-6PXPY-XXXXX-6XWKK
(Note: Key masked as it is not published by Microsoft publicly - as Core is not a VL edition.)

Volume licences are for large organisations whereby a common installation key is provided my MS per edition and that organisation has paid for a KMS server key with which to activate those installation via their network at certain intervals.

- the activation you have uses an exploit to mimic that server activation - furthermore Windows Core edition is not distributed as a volume licence edition and can not be legally activated in this way.

Thus you need to uninstall any KMS-related software as well as the key and enter a genuine key for activation.

PS: Office 2013 is probably also activated via this exploit - so that will also be illegally activated.

 

My Computer

System One

  • OS
    PC-DOS v1.0
    Computer type
    PC/Desktop
    System Manufacturer/Model
    IBM
    CPU
    Intel 8088, 4.77MHz
    Memory
    16K, 640K max
    Graphics Card(s)
    What's that?
    Sound Card
    Not quite
    Screen Resolution
    80 X 24 text
    Hard Drives
    dual 160KB 5.25-inch disk drives
Posts
3
#8
Thank you for enlightening me. I recently bought this computer from an ad and see that I must have been ripped off. However the computer is still under warranty with HP and I have been in touch with their support whose recommendation is to do a complete system restore, which I assume will restore the original version of Windows that came with the computer. This computer doesn't have a CD/DVD drive and I have discs for Office 2007 which is a problem. Disappointing to have to lose Office 2013 I must say :(
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    HP Envy

Superfly

Developer
VIP Member
Guru
Cape Town

Posts
1,098
#9
Yup, it infuriates me as well seeing guys getting ripped off - to the point I gave away a lot of my keys in compassion, even knowing it will not solve the bigger problem, but anyhow - I hope enough people use these scripts to check the PC''s they intend to buy beforehand and get us to verify.
 

My Computer

System One

  • OS
    PC-DOS v1.0
    Computer type
    PC/Desktop
    System Manufacturer/Model
    IBM
    CPU
    Intel 8088, 4.77MHz
    Memory
    16K, 640K max
    Graphics Card(s)
    What's that?
    Sound Card
    Not quite
    Screen Resolution
    80 X 24 text
    Hard Drives
    dual 160KB 5.25-inch disk drives

Nuccii

New Member
VIP Member
Guru
Canada

Posts
1,950
#10
Thank you for enlightening me. I recently bought this computer from an ad and see that I must have been ripped off. However the computer is still under warranty with HP and I have been in touch with their support whose recommendation is to do a complete system restore, which I assume will restore the original version of Windows that came with the computer. This computer doesn't have a CD/DVD drive and I have discs for Office 2007 which is a problem. Disappointing to have to lose Office 2013 I must say :(
You might want to check Best Buy Canada, they have some USB CD/DVD drives at reasonable prices
Results for - Best Buy Canada

You may also download Office to your computer with your key:
https://downloadoffice.getmicrosoftkey.com/
 

My Computer

System One

  • OS
    windows 8.1 Update 1 Pro 64bit
    System Manufacturer/Model
    Pavillion H8-1202
    CPU
    I7-2600 @ 3.4 GHz
    Motherboard
    PEGATRON
    Memory
    8 GB
    Graphics Card(s)
    NIVDIA GeForce GT 520
    Sound Card
    Realtek ALC656GR CODEC
    Monitor(s) Displays
    Samsung SyncMaster S22B350
    Screen Resolution
    1920X1080 32 bit color
    Hard Drives
    Samsung 850 EVO SSD 500GB
    Keyboard
    Razer Blackwidow Ultimate 2013
    Mouse
    Logitech M510

Nuccii

New Member
VIP Member
Guru
Canada

Posts
1,950
#12
Your welcome
 

My Computer

System One

  • OS
    windows 8.1 Update 1 Pro 64bit
    System Manufacturer/Model
    Pavillion H8-1202
    CPU
    I7-2600 @ 3.4 GHz
    Motherboard
    PEGATRON
    Memory
    8 GB
    Graphics Card(s)
    NIVDIA GeForce GT 520
    Sound Card
    Realtek ALC656GR CODEC
    Monitor(s) Displays
    Samsung SyncMaster S22B350
    Screen Resolution
    1920X1080 32 bit color
    Hard Drives
    Samsung 850 EVO SSD 500GB
    Keyboard
    Razer Blackwidow Ultimate 2013
    Mouse
    Logitech M510

Superfly

Developer
VIP Member
Guru
Cape Town

Posts
1,098
#13
OP updated with WDT (Beta).. please report bugs/enhancements in the Projects thread. ;)
 

My Computer

System One

  • OS
    PC-DOS v1.0
    Computer type
    PC/Desktop
    System Manufacturer/Model
    IBM
    CPU
    Intel 8088, 4.77MHz
    Memory
    16K, 640K max
    Graphics Card(s)
    What's that?
    Sound Card
    Not quite
    Screen Resolution
    80 X 24 text
    Hard Drives
    dual 160KB 5.25-inch disk drives

itsonlyme

New Member
Posts
1
#14
Hi guys, I too am having trouble activating my Windows 8.1 OS, I too bought the laptop from a private seller, I have run the diagnostic and here is the info, I hope somebody can help as I feel unable to use the laptop to its potential.

ActiveProductKeyPid2: 00261-50000-00000-AA430
OSVersion: 6.3.9600.2.00010100.0.0.048
ProductName: Windows 8.1 Pro
ProcessorArchitecture: x64
EditionId: Professional
BuildLab: 9600.winblue_gdr.131006-1505
TimeZone: GMT Standard Time(GMT)
ActiveSkuId: c06b6981-d7fd-4a35-b7b4-054742b7af67
ActiveSkuDescription: Windows(R) Operating System, VOLUME_KMSCLIENT channel
ProductUniquenessGroups: 55c92734-d682-4d71-983e-d6ec3f16059f
ActiveProductKeyPKeyId: ace182fe-75fe-ee4b-31e7-9fb20a237002
ActiveProductKeyPidEx: 06401-02615-000-000000-03-2057-9600.0000-0712015
ActiveProductKeyChannel: Volume:GVLK
ActiveVolumeCustomerPid:
OfflineInstallationId: 658116481077736783971563017003156142726464329658061917756986322
DomainJoined: false
ComputerSid: S-1-5-21-314367772-2707017108-2067790500
ProductLCID: 1033
UserLCID: 2057
SystemLCID: 1033
CodeSigning: SIGNED_INFO_PRS_SIGNED
ServiceAvailable: true
OemMarkerVersion: 0x00020001
OemId: HPQOEM
OemTableId: SLIC-MPC
Manufacturer: Hewlett-Packard
Model: Presario CQ56 Notebook PC
InstallDate: 20150306170555.000000+000


Health Check Data-->
Result: PASS
TamperedItems:


Genuine Authorization Data-->
ServerProps: 0xc004f200




Activation Diagnostic Tool for Windows 8.x
Created by Superfly for EightForums
 

My Computer

System One

  • OS
    Windows 8.1

Superfly

Developer
VIP Member
Guru
Cape Town

Posts
1,098
#15
Unfortunately, the seller installed an exploit to activate Window 8 - see here for more info - that PC came with Windows 7 pre-installed.
The seller needs to provide you with a genuine Windows 8 retail key or you should get your money back.
 

My Computer

System One

  • OS
    PC-DOS v1.0
    Computer type
    PC/Desktop
    System Manufacturer/Model
    IBM
    CPU
    Intel 8088, 4.77MHz
    Memory
    16K, 640K max
    Graphics Card(s)
    What's that?
    Sound Card
    Not quite
    Screen Resolution
    80 X 24 text
    Hard Drives
    dual 160KB 5.25-inch disk drives

tlcoop58

New Member
Posts
4
#16
I bought my computer with windows 7 pro mce installed. I then bought the upgrade to 8 off the internet from Microsoft. I then downloaded the free 8.1 update. The windows 8 still works great. The windows 8.1 says it is not activated and constantly tells me I need to activate windows. It then reqires me to restart the computer and update. When I do this it updates and then tells me it has to uninstall the updates. Then I am back on windows 8 pro w/mce. Here is the information windows diag.

Diagnostic Report
-----------------------------------------
Windows Validation Data-->
ToolVersion: 6.3.9600.16384
LicensingStatus: Unlicenced
LicensingStatusReason: 0xC004F014
LocalGenuineState: Invalid license
LocalGenuineResultP: 0
LastOnlineGenuineResult:
GraceTimeMinutes: 0
TotalGraceDays: 0
ValidityExpiration:
ActivePartialProductKey: TJCM3
ActiveProductKeyPid2: 00181-00207-22511-AB569
OSVersion: 6.3.9600.2.00010100.0.0.103
ProductName: Windows 8.1 Pro with Media Center
ProcessorArchitecture: x64
EditionId: ProfessionalWMC
BuildLab: 9600.winblue_r5.141029-1500
TimeZone: Mountain Standard Time(GMT-06:00)
ActiveSkuId:
ActiveSkuDescription:
ProductUniquenessGroups:
ActiveProductKeyPKeyId:
ActiveProductKeyPidEx: 55041-01810-020-722511-01-1033-9200.0000-2952014
ActiveProductKeyChannel: Retail
ActiveVolumeCustomerPid:
OfflineInstallationId:
DomainJoined: false
ComputerSid: S-1-5-21-1833463722-3323926106-2755273287
ProductLCID: 1033
UserLCID: 1033
SystemLCID: 1033
CodeSigning: SIGNED_INFO_PRS_SIGNED
ServiceAvailable: true
OemMarkerVersion: 0x00020001
OemId: ACRSYS
OemTableId: ACRPRDCT
Manufacturer: Acer
Model: Aspire M3470
InstallDate: 20141022133305.000000-360

Health Check Data-->
Result: PASS
TamperedItems:

Genuine Authorization Data-->
ServerProps: 0xc004f200


Activation Diagnostic Tool for Windows 8.x
Created by Superfly for EightForums

Windows key search says it is not there.

Can you please help? Windows support says they don't know what to do. When I call activation they hang up.
 

My Computer

System One

  • OS
    windows 8.0
    Computer type
    PC/Desktop

Superfly

Developer
VIP Member
Guru
Cape Town

Posts
1,098
#17
The report doesn't point to the problem specifically - please run a display_info report - or use WDT to get a report of event log errors.
 

My Computer

System One

  • OS
    PC-DOS v1.0
    Computer type
    PC/Desktop
    System Manufacturer/Model
    IBM
    CPU
    Intel 8088, 4.77MHz
    Memory
    16K, 640K max
    Graphics Card(s)
    What's that?
    Sound Card
    Not quite
    Screen Resolution
    80 X 24 text
    Hard Drives
    dual 160KB 5.25-inch disk drives

tlcoop58

New Member
Posts
4
#19
Windows Diagnostic Report.txt







Windows Diagnostic Information
------------------------------

Tool Version: 6.3.9600.16384
Licensing Status: Unlicenced
Licensing Status Reason: 0xC004F014
Local Genuine State: Invalid Licence
Local Genuine Result P: 0
Last Online Genuine Result:
Grace Time Minutes: 0
Total Grace Days: 0
Validity Expiration:
Active Partial Product Key: TJCM3
Active Product Key Pid2: 00181-00207-22511-AB569
O S Version: 6.3.9600.2.00010100.0.0.103
Product Name: Windows 8.1 Pro with Media Center
Processor Architecture: x64
Edition Id: ProfessionalWMC
Build Lab: 9600.winblue_r5.141029-1500
Time Zone: Mountain Standard Time(GMT-06:00)
Active Sku Id:
Active Sku Description:
Product Uniqueness Groups:
Active Product Key P Key Id:
Active Product Key Pid Ex: 55041-01810-020-722511-01-1033-9200.0000-2952014
Active Product Key Channel: Retail
Active Volume Customer Pid:
Offline Installation Id:
Domain Joined: false
Computer Sid: S-1-5-21-1833463722-3323926106-2755273287
Product L C I D: 1033
User L C I D: 1033
System L C I D: 1033
Code Signing: SIGNED_INFO_PRS_SIGNED
Service Available: true
Oem Marker Version: 0x00020001
Oem Id: ACRSYS
Oem Table Id: ACRPRDCT
Manufacturer: Acer
Model: Aspire M3470
Install Date: 20141022133305.000000-360
Result: PASS
Tampered Items:
Server Props: 0xc004f200

****** Errors from Event Log *****
Message: Update Windows license and product key tokens failed with 0x80041015.

Time Written: : 20150420170759.000000-000
Message: Installation of the Proof of Purchase failed. 0x80041015
Partial Pkey=JK7QT
ACID=?
Detailed Error[?]

Time Written: : 20150420170759.000000-000
Message: Installation of the Proof of Purchase failed. 0x80041015
Partial Pkey=JK7QT
ACID=?
Detailed Error[?]

Time Written: : 20150420170759.000000-000
Message: Installation of the Proof of Purchase failed. 0x80041015
Partial Pkey=TJCM3
ACID=?
Detailed Error[?]

Time Written: : 20150420170758.000000-000
Message: Update Windows license and product key tokens failed with 0x80041015.

Time Written: : 20150420170659.000000-000
Message: Installation of the Proof of Purchase failed. 0x80041015
Partial Pkey=JK7QT
ACID=?
Detailed Error[?]

Time Written: : 20150420170659.000000-000
Message: Installation of the Proof of Purchase failed. 0x80041015
Partial Pkey=JK7QT
ACID=?
Detailed Error[?]

Time Written: : 20150420170658.000000-000
Message: Installation of the Proof of Purchase failed. 0x80041015
Partial Pkey=TJCM3
ACID=?
Detailed Error[?]

Time Written: : 20150420170658.000000-000
Message: Update Windows license and product key tokens failed with 0x80041015.

Time Written: : 20150420164901.000000-000
Message: Installation of the Proof of Purchase failed. 0x80041015
Partial Pkey=JK7QT
ACID=?
Detailed Error[?]

Time Written: : 20150420164901.000000-000
Message: Installation of the Proof of Purchase failed. 0x80041015
Partial Pkey=JK7QT
ACID=?
Detailed Error[?]

Time Written: : 20150420164900.000000-000
Message: Installation of the Proof of Purchase failed. 0x80041015
Partial Pkey=TJCM3
ACID=?
Detailed Error[?]

Time Written: : 20150420164900.000000-000
Message: Update Windows license and product key tokens failed with 0x80041015.

Time Written: : 20150420084331.000000-000
Message: Installation of the Proof of Purchase failed. 0x80041015
Partial Pkey=JK7QT
ACID=?
Detailed Error[?]

Time Written: : 20150420084331.000000-000
Message: Installation of the Proof of Purchase failed. 0x80041015
Partial Pkey=JK7QT
ACID=?
Detailed Error[?]

Time Written: : 20150420084331.000000-000
Message: Installation of the Proof of Purchase failed. 0x80041015
Partial Pkey=TJCM3
ACID=?
Detailed Error[?]

Time Written: : 20150420084331.000000-000
Message: Update Windows license and product key tokens failed with 0x80041015.

Time Written: : 20150420060739.000000-000
Message: Installation of the Proof of Purchase failed. 0x80041015
Partial Pkey=JK7QT
ACID=?
Detailed Error[?]

Time Written: : 20150420060739.000000-000
Message: Installation of the Proof of Purchase failed. 0x80041015
Partial Pkey=JK7QT
ACID=?
Detailed Error[?]

Time Written: : 20150420060739.000000-000
Message: Installation of the Proof of Purchase failed. 0x80041015
Partial Pkey=TJCM3
ACID=?
Detailed Error[?]

Time Written: : 20150420060739.000000-000
Message: Update Windows license and product key tokens failed with 0x80041015.

Time Written: : 20150420042708.000000-000
Message: Installation of the Proof of Purchase failed. 0x80041015
Partial Pkey=JK7QT
ACID=?
Detailed Error[?]

Time Written: : 20150420042708.000000-000
Message: Installation of the Proof of Purchase failed. 0x80041015
Partial Pkey=JK7QT
ACID=?
Detailed Error[?]

Time Written: : 20150420042707.000000-000
Message: Installation of the Proof of Purchase failed. 0x80041015
Partial Pkey=TJCM3
ACID=?
Detailed Error[?]

Time Written: : 20150420042707.000000-000
Message: Update Windows license and product key tokens failed with 0x80041015.

Time Written: : 20150420042129.000000-000
Message: Installation of the Proof of Purchase failed. 0x80041015
Partial Pkey=JK7QT
ACID=?
Detailed Error[?]

Time Written: : 20150420042129.000000-000
Message: Installation of the Proof of Purchase failed. 0x80041015
Partial Pkey=JK7QT
ACID=?
Detailed Error[?]

Time Written: : 20150420042128.000000-000
Message: Installation of the Proof of Purchase failed. 0x80041015
Partial Pkey=TJCM3
ACID=?
Detailed Error[?]

Time Written: : 20150420042128.000000-000
Message: Update Windows license and product key tokens failed with 0x80041015.

Time Written: : 20150420040611.000000-000
Message: Installation of the Proof of Purchase failed. 0x80041015
Partial Pkey=JK7QT
ACID=?
Detailed Error[?]

Time Written: : 20150420040611.000000-000
 

My Computer

System One

  • OS
    windows 8.0
    Computer type
    PC/Desktop

Superfly

Developer
VIP Member
Guru
Cape Town

Posts
1,098
#20
Last edited:

My Computer

System One

  • OS
    PC-DOS v1.0
    Computer type
    PC/Desktop
    System Manufacturer/Model
    IBM
    CPU
    Intel 8088, 4.77MHz
    Memory
    16K, 640K max
    Graphics Card(s)
    What's that?
    Sound Card
    Not quite
    Screen Resolution
    80 X 24 text
    Hard Drives
    dual 160KB 5.25-inch disk drives

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