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Solved Please Help Me Reset My Windows 8.1 Computer


jwilock

New Member
Posts
5
#1
I used a "PC Mover"-type software to copy from my old desktop to my new Windows 8.1 PC. It didn't work well and left the new PC a mess, almost unusable. So I want to restore back to the way the PC was when it arrived. I have both the Windows 8.1 disk that came with my PC as well as a USB flash drive on which I created (I think) an image copy. But nothing I've tried to do the restore is working. Here's what's happening.

I hit Shift-Restart to bring up a screen that allows me to "Troubleshoot". If I choose that option I get a screen with an option to "Reset Your PC". But when I select that my screen just goes black and the computer just appears to sit there. If I select the option that says "Use a Device" it shows me a few options including the Sandisk USB flash drive on which I created my image copy. But when I select that option the same thing happens as when I do the "Troubleshooting" option - the screen turns black and the computer just sits there. Finally, when I put the Windows 8.1 disk in the disk drive and start my PC it ignores the disk and just boots normally.

Also, I wanted to get into BIOS to change the boot order so it would boot from the flash drive but it appears that the old F2 doesn't work in Windows 8.1. I've got my OS on an SSD and the PC boots from screen off to the startup screen in about 10 seconds. There's no intermediate screen where I know it's time to hit F2.

I've got a new Cyberpower PC with a Gigab97X-SLI motherboard

I might add I'm no techie, obviously, so if you offer advice can you spell it out so a relative beginner can follow your advice. Thanks. Oh, and I might add that I'm perfectly OK deleting all files I've added since the PC arrived and just going back to how it was when I unboxed it.
 

My Computer

System One

  • OS
    windows 8.1
#2
Last edited by a moderator:

My Computer

System One

  • OS
    Windows 8.1.1 Pro with Media Center
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Gateway
    CPU
    AMD K140 Cores 2 Threads 2 Name AMD K140 Package Socket FT1 BGA Technology 40nm
    Motherboard
    Manufacturer Gateway Model SX2110G (P0)
    Memory
    Type DDR3 Size 8192 MBytes DRAM Frequency 532.3 MHz
    Graphics Card(s)
    ATI AMD Radeon HD 7310 Graphics
    Sound Card
    AMD High Definition Audio Device Realtek High Definition Audio USB Audio Device
    Monitor(s) Displays
    Name 1950W on AMD Radeon HD 7310 Graphics Current Resolution 1366x768 pixels Work Resolution 1366x76
    Screen Resolution
    Current Resolution 1366x768 pixels Work Resolution 1366x768 pixels
    Hard Drives
    AMD K140
    Cores 2
    Threads 2
    Name AMD K140
    Package Socket FT1 BGA
    Technology 40nm
    Specification AMD E1-1200 APU with Radeon HD Graphics
    Family F
    Extended Family 14
    Model 2
    Extended Model 2
    Stepping 0
    Revision ON-C0
    Instruction
    Browser
    Opera 24.0
    Antivirus
    Avast Internet Security

jwilock

New Member
Posts
5
#3
I hadn't yet tried this suggested way. I just did and got essentially the same result as my other efforts. I got to the recover option, told it to wipe out data from both of my drives and told it to proceed with the recover. At that point my screen went black and the computer just sat there - just like the other two methods I had already tried.

I've now had this result trying three different ways to restore (maybe they're essentially all the same?). I have a problem of some sort. Either the recover is running and not communicating with my monitor which seems really very unlikely, or there's no way to get it to run. If the latter I have no idea what could cause that or how to proceed. Could be a problem with the factory install of Windows, or maybe with the BIOS on my motherboard? Any thoughts?
 

My Computer

System One

  • OS
    windows 8.1
#4
Perhaps order factory recovery disks.
 

My Computer

System One

  • OS
    Windows 8.1.1 Pro with Media Center
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Gateway
    CPU
    AMD K140 Cores 2 Threads 2 Name AMD K140 Package Socket FT1 BGA Technology 40nm
    Motherboard
    Manufacturer Gateway Model SX2110G (P0)
    Memory
    Type DDR3 Size 8192 MBytes DRAM Frequency 532.3 MHz
    Graphics Card(s)
    ATI AMD Radeon HD 7310 Graphics
    Sound Card
    AMD High Definition Audio Device Realtek High Definition Audio USB Audio Device
    Monitor(s) Displays
    Name 1950W on AMD Radeon HD 7310 Graphics Current Resolution 1366x768 pixels Work Resolution 1366x76
    Screen Resolution
    Current Resolution 1366x768 pixels Work Resolution 1366x768 pixels
    Hard Drives
    AMD K140
    Cores 2
    Threads 2
    Name AMD K140
    Package Socket FT1 BGA
    Technology 40nm
    Specification AMD E1-1200 APU with Radeon HD Graphics
    Family F
    Extended Family 14
    Model 2
    Extended Model 2
    Stepping 0
    Revision ON-C0
    Instruction
    Browser
    Opera 24.0
    Antivirus
    Avast Internet Security

whs

New Member
VIP Member
Guru
Germany/Florida

Posts
4,514
#5
With your installation media you should be able to reinstall your system. You have to change the temporary boot order to boot from DVD or Flash Drive. It should say on your BIOS splash screen which key to tap during power-on.

You never said what make your PC is. Some makes use F12, others use ESC and still other use anything else to get into the temporary boot order setting screen.
 

My Computer

System One

  • OS
    Vista and Win7
    System Manufacturer/Model
    2xHP, 2xGateway, 1xDell, 1xSony
    Hard Drives
    5 SSDs and 12 HDs

jwilock

New Member
Posts
5
#6
For those who offered to help I thought I owed you an explanation of what the problem was. I tried four different ways to restore my computer and they all resulted in the screen going blank and the PC just sitting there. I finally received and HDMI cable to connect my monitor to the nVidia GPU instead of using VGA to the motherboard. It turns out that the recovery WAS working it just wasn't communicating to the monitor through VGA. As soon as I started up the computer with the HDMI cable in place I saw the Windows 8.1 screens for setting up 8.1. I went through them all and - voila, I'm back to how it was when it arrived.
 

My Computer

System One

  • OS
    windows 8.1

Clintlgm

Active Member
Pro User
Lacombe, Louisiana

Posts
894
#7
For those who offered to help I thought I owed you an explanation of what the problem was. I tried four different ways to restore my computer and they all resulted in the screen going blank and the PC just sitting there. I finally received and HDMI cable to connect my monitor to the nVidia GPU instead of using VGA to the motherboard. It turns out that the recovery WAS working it just wasn't communicating to the monitor through VGA. As soon as I started up the computer with the HDMI cable in place I saw the Windows 8.1 screens for setting up 8.1. I went through them all and - voila, I'm back to how it was when it arrived.
Thanks for letting us know how you solved it, I would never have thought of the screen not working during restore as being the problem.
 

My Computer

System One

  • OS
    Windows 8.1 Pro MC
    Computer type
    Laptop
    System Manufacturer/Model
    Asus G75VW / Z97 Pro
    CPU
    Intel Core i7-3610QM / I7-4790K
    Motherboard
    Z97 Pro
    Memory
    16 GB Hyundai HTM315156CFR8C-PB PC3-12800
    Graphics Card(s)
    nVIDIA GeForce GTX 670M (GF114M)
    Sound Card
    VIA 6.0.10.1600
    Screen Resolution
    1080
    Hard Drives
    Samsung 850 Pro 256, Samsung 850 Pro 1TB
    Internet Speed
    30 down 3 up
    Browser
    Explorer 11
    Antivirus
    NIS and Malwarebytes

Berton

New Member
Power User
Forever West

Posts
591
#8
I'm 'late to the party' but I have seen similar with having an add-in video card and the onboard is disabled by Windows. And it didn't matter whether VGA or DVI, for that reason I keep a monitor with both types of connection on my workbench.
 

My Computer

System One

  • OS
    WinVista, Win7, Win8.1, Win10, Mac OS X 10.10, Linux Mint 17.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    2 Customs and 3 OEM/Brands
    CPU
    AMD and Intel

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