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password reset fail

Pavl

New Member
Hello to the forum from a "tenforums" user.
I have been asked to attempt a repair on a Win 8 laptop that is refusing to accept a recently modified password done one the MS account from another machine.
I can get into the bios and can see all fields but the machine simply refuses to accept the revised (and original) passwords.
There are two users shown on the lockscreen and neither allow the passwords.
There is no option to switch user from the lockscreen other than by picture (I am used to the "other user" version on W10p).

My current view is that with something this old and out-of-date it is better to just remove the hard drive and get at the files wanted.
As you may guess ... there are no file backups ! So it is those that prevent me from trying a re-install/upgrade etc.
Do any of the wizards here know of a sensible option other than that ?
 

My Computer

System One

  • OS
    w 8
    Computer type
    Laptop
    System Manufacturer/Model
    HP Pavillion TS Sleekbook 15
    CPU
    AMD A8-4555M
    Memory
    8gb

Bree

Member
VIP Member
Member
My current view is that with something this old and out-of-date it is better to just remove the hard drive and get at the files wanted.
If you are just concerned with retrieving the files, then there's no need to remove the hard drive. Use Option Two to enable the Administrator account then sign in and use that to get the files.



OPTl.PNG
OPTION TWO
OPTR.PNG

To Enable or Disable Built-in Administrator in Command Prompt at Boot
NOTE:
This option is great for when you are unable to sign in to Windows 8.
 

My Computers

System One System Two

  • OS
    8.1
    System Manufacturer/Model
    Hyper-V

Pavl

New Member
If you are just concerned with retrieving the files, then there's no need to remove the hard drive. Use Option Two to enable the Administrator account then sign in and use that to get the files.




Thank you "Bree"
More issues .... but one was keyboard shift key ... which has let me get into one account with an old password.
So all files pulled of and now attempting an upgrade to w10.
Machine is very poor and I anticipate failure so will only go once then abandon...not enough time today.
Help appreciated and will note for the future.
Over and out
Paul
 

My Computer

System One

  • OS
    w 8
    Computer type
    Laptop
    System Manufacturer/Model
    HP Pavillion TS Sleekbook 15
    CPU
    AMD A8-4555M
    Memory
    8gb

Bree

Member
VIP Member
Member
So all files pulled of and now attempting an upgrade to w10.
Machine is very poor and I anticipate failure so will only go once then abandon...not enough time today.
Glad to see you got the files off successfully.

If the upgrade to W10 fails, then you could capture the activation status of the curent W8 and use it to activate a clean install of W10.

 

My Computers

System One System Two

  • OS
    8.1
    System Manufacturer/Model
    Hyper-V

Pavl

New Member
Glad to see you got the files off successfully.

If the upgrade to W10 fails, then you could capture the activation status of the curent W8 and use it to activate a clean install of W10.

Thanks Bree.
Upgrade successful without errors.
Now having password issues (no backups, changed email addresses, no old email access ....) ho hum.
But at least the machine is working and allowing old password despite MS password changes being accepted.
Stopping this now to return to the real world.
Paul
 

My Computer

System One

  • OS
    w 8
    Computer type
    Laptop
    System Manufacturer/Model
    HP Pavillion TS Sleekbook 15
    CPU
    AMD A8-4555M
    Memory
    8gb
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