Hello to the forum from a "tenforums" user.
I have been asked to attempt a repair on a Win 8 laptop that is refusing to accept a recently modified password done one the MS account from another machine.
I can get into the bios and can see all fields but the machine simply refuses to accept the revised (and original) passwords.
There are two users shown on the lockscreen and neither allow the passwords.
There is no option to switch user from the lockscreen other than by picture (I am used to the "other user" version on W10p).
My current view is that with something this old and out-of-date it is better to just remove the hard drive and get at the files wanted.
As you may guess ... there are no file backups ! So it is those that prevent me from trying a re-install/upgrade etc.
Do any of the wizards here know of a sensible option other than that ?
I have been asked to attempt a repair on a Win 8 laptop that is refusing to accept a recently modified password done one the MS account from another machine.
I can get into the bios and can see all fields but the machine simply refuses to accept the revised (and original) passwords.
There are two users shown on the lockscreen and neither allow the passwords.
There is no option to switch user from the lockscreen other than by picture (I am used to the "other user" version on W10p).
My current view is that with something this old and out-of-date it is better to just remove the hard drive and get at the files wanted.
As you may guess ... there are no file backups ! So it is those that prevent me from trying a re-install/upgrade etc.
Do any of the wizards here know of a sensible option other than that ?
My Computer
System One
-
- OS
- w 8
- Computer type
- Laptop
- System Manufacturer/Model
- HP Pavillion TS Sleekbook 15
- CPU
- AMD A8-4555M
- Memory
- 8gb