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Outlook 2013 Asks for Password to open OUTLOOK.PST


KenY7744

New Member
Posts
9
#1
I have a Dell Inspiron 660 running Window 8.1 Pro.

I had been using Outlook 2013 for about a month with no problems, when I got a message saying my OUTLOOK.PST file was approaching maximum size of 2Gb. However, I could not open it to compact it or delete items to bring the size down. I just kept getting the "approaching maximum size" error.

Outlook was NOT asking for a password for my mail server, It's specifically asking for a PW to open OUTLOOK.PST.

So, I opened the OUTLOOK.PST file in Outlook 2007 successfully, did some housekeeping, and reduced the size to about 700Mb. However, when I tried to open the PST in Outlook 2013 again, I was prompted for a password to open the PST. I tried my MS Account PW, and several other PWs, but none worked. I never set a PW for the OUTLOOK.PST in the first place. I was never prompted for a PW before the "max size" error came up.

I am able to open the file in Outlook 2007 without being prompted for a PW but every time I try to open it in OL2013, I get the PW prompt.

I have also run the SCANPST.EXE utility on the OUTLOOK.PST file, but that has not changed the PW prompt.

Any suggestions would be appreciated.

Ken
 
Last edited:

My Computer

System One

  • OS
    Win8.1 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Dell Inspiron 660
    CPU
    Intel Core5 3330 3GHz
    Memory
    8Gb
    Browser
    IE11; Chrome
    Antivirus
    Norton

KenY7744

New Member
Posts
9
#3
Outlook 2013 Password

Thanks to everyone for the responses to my query.

Not sure why I got the size limit error for OUTLOOK.PST, but I definitely got it when the file was slightly less than 2Gb. Could it be that the file was created when I was still running OL2007?

Also, I tried Paul Hogan's suggestions but I still get prompted for a password.

Still hoping that someone else has something for me to try to correct this problem.

TIA
Ken
 

My Computer

System One

  • OS
    Win8.1 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Dell Inspiron 660
    CPU
    Intel Core5 3330 3GHz
    Memory
    8Gb
    Browser
    IE11; Chrome
    Antivirus
    Norton

arachnaut

New Member
Power User
Sunnyvale, CA USA

Posts
282
#4
I have no idea what is going on, but it seems to me that Outlook is asking for your User Account password.
I'm not an Outlook user, but email agents should respect the login account, in general.
 

My Computer

System One

  • OS
    Windows 8.1 Pro with Media Center (64-bit)
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Custom-build
    CPU
    Intel Core i7-2600K @ 4.3 GHz
    Motherboard
    ASUS P8P67 PRO Rev 3.0
    Memory
    16 GB G.SKILL Ripjaws X DDR3 SDRAM DDR3 1600 (4 banks 4GB DIMM DDR3 8-8-8-24 5-32-12-7 1T 1.5V)
    Graphics Card(s)
    NVIDIA GeForce GT 440
    Sound Card
    Firewire Focusrite Saffire Pro 14
    Monitor(s) Displays
    LG W2353V
    Screen Resolution
    1920x1080
    Hard Drives
    2 of Seagate Barracuda XT ST32000641AS (2TB ea.);
    1 of Seagate Barracuda Green ST2000DL003 (2TB);
    1 of Hitachi Deskstar HDS722020ALA330 (2TB);
    2 of Seagate Desktop ST4000DM000-1F2168 (4TB)
    PSU
    Corsair AX850 Gold
    Case
    Cooler Master HAF 932 Advanced
    Cooling
    ThermalTake Silent 1156
    Keyboard
    Logitech K520
    Mouse
    Logitech M310
    Internet Speed
    7Mbps
    Browser
    Chrome
    Antivirus
    Kaspersky
    Other Info
    Event Studio Precision 6 powered audio monitors;
    Boston Acoustics CS Sub 10 Powered Subwoofer;
    NI Kore controller;
    NI Maschine controller;
    M-Audio Axiom 61 keyboard controller; expression pedal; sustain pedal;

    ... and tons of audio software ...

    I also keep two USB 3 thumb drives (A: and B:) attached with boot recovery and security stuff that I can boot into from BIOS in case of emergency

KenY7744

New Member
Posts
9
#5
Outlook Password Problem

I've tried using my Windows login (Microsoft Account) PW, the PW for the email account, and any other PWs I could think of, but none of them worked.
 

My Computer

System One

  • OS
    Win8.1 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Dell Inspiron 660
    CPU
    Intel Core5 3330 3GHz
    Memory
    8Gb
    Browser
    IE11; Chrome
    Antivirus
    Norton