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Solved Old Paint Shop Pro no longer works on Windows 8.1

Syncopator

Member
Member
I have installed and re-installed Paint Shop Pro 7 on this system several times (having had to re-instal and/or repair the OS).

After the lastest repair, Paint Shop Pro doesn' work. The system telling me that "This app sic can't run on your PC".

I assume that an update to Windows has caused this - or not?

Whatever, how can I get it to run on this system again? Surely if it worked before it should be possible for it to work again?
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    HP 110-412na

Brink

Administrator
Administrator
mvp

My Computer

System One

  • OS
    64-bit Windows 10
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom self built
    CPU
    Intel i7-8700K OC'd to 5 GHz
    Motherboard
    ASUS ROG Maximus XI Formula Z390
    Memory
    16 GB (8GBx2) G.SKILL TridentZ DDR4 3200 MHz
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated Digital Audio (S/PDIF)
    Monitor(s) Displays
    2 x Samsung Odyssey G7 27"
    Screen Resolution
    2560x1440
    Hard Drives
    1TB Samsung 970 EVO Plus M.2,
    250GB Samsung 960 EVO M.2,
    6TB WD Black WD6001FZWX
    8TB WD MyCloudEX2Ultra NAS
    PSU
    OCZ Series Gold OCZZ1000M 1000W
    Case
    Thermaltake Core P3
    Cooling
    Corsair Hydro H115i
    Keyboard
    Logitech wireless K800
    Mouse
    Logitech MX Master 3
    Internet Speed
    1 Gb/s Download and 35 Mb/s Upload
    Browser
    Internet Explorer 11
    Antivirus
    Malwarebyte Anti-Malware Premium
    Other Info
    Logitech Z625 speaker system,
    Logitech BRIO 4K Pro webcam,
    HP Color LaserJet Pro MFP M477fdn,
    Linksys EA9500 router,
    Arris SB8200 cable modem,
    APC SMART-UPS RT 1000 XL - SURT1000XLI,
    Lumia 1520 phone

Syncopator

Member
Member
Thank you Brink.

I have tried the Troubleshoot Compatibility route. The program opens when I click its icon, and I can open a jpg file via the program's File menu, but Clicking directly on a jpg file brings up the message I reported.

I haven't yet examined all the information in that link - something which I will do after posting this.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    HP 110-412na

Brink

Administrator
Administrator
mvp

My Computer

System One

  • OS
    64-bit Windows 10
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom self built
    CPU
    Intel i7-8700K OC'd to 5 GHz
    Motherboard
    ASUS ROG Maximus XI Formula Z390
    Memory
    16 GB (8GBx2) G.SKILL TridentZ DDR4 3200 MHz
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated Digital Audio (S/PDIF)
    Monitor(s) Displays
    2 x Samsung Odyssey G7 27"
    Screen Resolution
    2560x1440
    Hard Drives
    1TB Samsung 970 EVO Plus M.2,
    250GB Samsung 960 EVO M.2,
    6TB WD Black WD6001FZWX
    8TB WD MyCloudEX2Ultra NAS
    PSU
    OCZ Series Gold OCZZ1000M 1000W
    Case
    Thermaltake Core P3
    Cooling
    Corsair Hydro H115i
    Keyboard
    Logitech wireless K800
    Mouse
    Logitech MX Master 3
    Internet Speed
    1 Gb/s Download and 35 Mb/s Upload
    Browser
    Internet Explorer 11
    Antivirus
    Malwarebyte Anti-Malware Premium
    Other Info
    Logitech Z625 speaker system,
    Logitech BRIO 4K Pro webcam,
    HP Color LaserJet Pro MFP M477fdn,
    Linksys EA9500 router,
    Arris SB8200 cable modem,
    APC SMART-UPS RT 1000 XL - SURT1000XLI,
    Lumia 1520 phone

Syncopator

Member
Member
Brink,

Options one and two didn't solve the problem. I don't much like the idea of messing about with the registry. so I have, at least for now, skipped option three.

I tried uninstalling and re-installing the program. Instead of using autorun I opened the disc, right clicked on the exe file, and selected Run as Administrator. No difference I'm afraid.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    HP 110-412na

Syncopator

Member
Member
I have tried the suggestions in both the links in your post #4 without success.

It baffles me that I have installed the program several times before without a problem.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    HP 110-412na

Brink

Administrator
Administrator
mvp
Did you try installing it using compatibility mode on the setup file to see if that may work?
 

My Computer

System One

  • OS
    64-bit Windows 10
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom self built
    CPU
    Intel i7-8700K OC'd to 5 GHz
    Motherboard
    ASUS ROG Maximus XI Formula Z390
    Memory
    16 GB (8GBx2) G.SKILL TridentZ DDR4 3200 MHz
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated Digital Audio (S/PDIF)
    Monitor(s) Displays
    2 x Samsung Odyssey G7 27"
    Screen Resolution
    2560x1440
    Hard Drives
    1TB Samsung 970 EVO Plus M.2,
    250GB Samsung 960 EVO M.2,
    6TB WD Black WD6001FZWX
    8TB WD MyCloudEX2Ultra NAS
    PSU
    OCZ Series Gold OCZZ1000M 1000W
    Case
    Thermaltake Core P3
    Cooling
    Corsair Hydro H115i
    Keyboard
    Logitech wireless K800
    Mouse
    Logitech MX Master 3
    Internet Speed
    1 Gb/s Download and 35 Mb/s Upload
    Browser
    Internet Explorer 11
    Antivirus
    Malwarebyte Anti-Malware Premium
    Other Info
    Logitech Z625 speaker system,
    Logitech BRIO 4K Pro webcam,
    HP Color LaserJet Pro MFP M477fdn,
    Linksys EA9500 router,
    Arris SB8200 cable modem,
    APC SMART-UPS RT 1000 XL - SURT1000XLI,
    Lumia 1520 phone

Brink

Administrator
Administrator
mvp

My Computer

System One

  • OS
    64-bit Windows 10
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom self built
    CPU
    Intel i7-8700K OC'd to 5 GHz
    Motherboard
    ASUS ROG Maximus XI Formula Z390
    Memory
    16 GB (8GBx2) G.SKILL TridentZ DDR4 3200 MHz
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated Digital Audio (S/PDIF)
    Monitor(s) Displays
    2 x Samsung Odyssey G7 27"
    Screen Resolution
    2560x1440
    Hard Drives
    1TB Samsung 970 EVO Plus M.2,
    250GB Samsung 960 EVO M.2,
    6TB WD Black WD6001FZWX
    8TB WD MyCloudEX2Ultra NAS
    PSU
    OCZ Series Gold OCZZ1000M 1000W
    Case
    Thermaltake Core P3
    Cooling
    Corsair Hydro H115i
    Keyboard
    Logitech wireless K800
    Mouse
    Logitech MX Master 3
    Internet Speed
    1 Gb/s Download and 35 Mb/s Upload
    Browser
    Internet Explorer 11
    Antivirus
    Malwarebyte Anti-Malware Premium
    Other Info
    Logitech Z625 speaker system,
    Logitech BRIO 4K Pro webcam,
    HP Color LaserJet Pro MFP M477fdn,
    Linksys EA9500 router,
    Arris SB8200 cable modem,
    APC SMART-UPS RT 1000 XL - SURT1000XLI,
    Lumia 1520 phone

Syncopator

Member
Member
I clicked on the exe file's Properties, then checked Run ... in compatibility mode for XP Service Pack 3, and Run ..., as an administrator, then Apply and OK.

I did that. The application opens from its icon.

When clicking on a jpg file the first thing which happens is a message saying "There was a problem while sending the command to the program", and the program then opens - but it doesn't display the file.

Then, on closing the program I get another message, the header of which is DDE Server Window: psp.exe - Application error and its window says The instruction at 0x61a9b69c referenced memory 0x00000011. The memory could not be read.
Click on OK to terminate the program.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    HP 110-412na

Brink

Administrator
Administrator
mvp
Time to uninstall it then, and try something else. :(
 

My Computer

System One

  • OS
    64-bit Windows 10
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom self built
    CPU
    Intel i7-8700K OC'd to 5 GHz
    Motherboard
    ASUS ROG Maximus XI Formula Z390
    Memory
    16 GB (8GBx2) G.SKILL TridentZ DDR4 3200 MHz
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated Digital Audio (S/PDIF)
    Monitor(s) Displays
    2 x Samsung Odyssey G7 27"
    Screen Resolution
    2560x1440
    Hard Drives
    1TB Samsung 970 EVO Plus M.2,
    250GB Samsung 960 EVO M.2,
    6TB WD Black WD6001FZWX
    8TB WD MyCloudEX2Ultra NAS
    PSU
    OCZ Series Gold OCZZ1000M 1000W
    Case
    Thermaltake Core P3
    Cooling
    Corsair Hydro H115i
    Keyboard
    Logitech wireless K800
    Mouse
    Logitech MX Master 3
    Internet Speed
    1 Gb/s Download and 35 Mb/s Upload
    Browser
    Internet Explorer 11
    Antivirus
    Malwarebyte Anti-Malware Premium
    Other Info
    Logitech Z625 speaker system,
    Logitech BRIO 4K Pro webcam,
    HP Color LaserJet Pro MFP M477fdn,
    Linksys EA9500 router,
    Arris SB8200 cable modem,
    APC SMART-UPS RT 1000 XL - SURT1000XLI,
    Lumia 1520 phone

cbwilsha

Member
Member
Since no one else mentioned your avatar, I will note that it is flashing SOS in Morse code.
 

My Computer

System One

  • OS
    windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba Satellite C75D-B7260

Syncopator

Member
Member
Since no one else mentioned your avatar, I will note that it is flashing SOS in Morse code.

Yes, I use it on other forums too. For your interest: The international distress signal isn't, never was, and was never meant to be, "sos" or any other combination of letters or digits. It is a single Morse character, just as any letter, digit or punctuation character.

Brink, I have again uninstalled Paint Shop Pro and re-installed it via the right click on its exe file etc. No difference.

I will look to see if any other forum looks promising.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    HP 110-412na

cbwilsha

Member
Member
" The international distress signal isn't, never was, and was never meant to be, "sos" or any other combination of letters or digits. It is a single Morse character, just as any letter, digit or punctuation character."

I am aware of the distinction. I was an Aircraft Radio Operator in WW2 and the Korean War and, on two occasions, had to use the signal. When written, the SOS is overscored indicating it is to be sent as a single character. I have also been an Amateur Radio Operator for 55 years and exclusively use Morse Code in my communications.
 

My Computer

System One

  • OS
    windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba Satellite C75D-B7260

Syncopator

Member
Member
I am aware of the distinction. I was an Aircraft Radio Operator in WW2 and the Korean War and, on two occasions, had to use the signal. When written, the SOS is overscored indicating it is to be sent as a single character. I have also been an Amateur Radio Operator for 55 years and exclusively use Morse Code in my communications.

Good for you.

I was a Radio Officer in the Merchant Navy. Have a British amateur licence and a VP8 one.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    HP 110-412na

fireberd

Beach Observer
VIP Member
Pro User
Sorry to hijack the thread, but I've been following this thread to see if it was ever resolved.

I too am an old morse code radio operator, from the US Air Force and was an instructor in the Radio Operator school at Keesler AFB, Mississippi.
I'm also an ex-ham radio operator. I've had several call signs including ZD8JES when I worked at the tracking stations on Ascension Island.
 

My Computer

System One

  • OS
    Win 10
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home Built
    CPU
    i7 6700K
    Motherboard
    ASUS ROG Maximus VIII Hero
    Memory
    16 Gb G Skill TridentZ DDR4 3400
    Graphics Card(s)
    Intel (i7 CPU)
    Sound Card
    RealTek Integrated
    Monitor(s) Displays
    27" Dell SE2717HR
    Screen Resolution
    1920X1080
    Hard Drives
    500GB Samsung 850 SSD, 3TB for backups
    PSU
    EVGA Supernova 750 G2
    Case
    BeQuiet Silent Base 600
    Cooling
    Deepcool Captain 120EX
    Keyboard
    Microsoft Wireless
    Mouse
    Logitech wireless
    Internet Speed
    Cable - 100MB Downlink
    Browser
    Edge/Firefox
    Antivirus
    Microsoft
    Other Info
    Sonar Platinum 64 bit recording studio software with MOTU 896Mk3 Hybrid recording interface unit.

cbwilsha

Member
Member
I'm the one that should apologize for hijacking, fireberd! And, BTW, I also was Instructor at Scott Field, Illinois for a while where I had gone for Radio Operator Mechanics school in mid-forties.
 

My Computer

System One

  • OS
    windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba Satellite C75D-B7260

Syncopator

Member
Member
No apologies necessary (except perhaps to any moderators.)

There are obviously thousands of people who have similar experience and it is inevitable that some will be members/contributors to many forums.

Except for a special Radio section on a Merchant Navy forum I know of no other site which caters for ex professional operators.
I'm sure that many of us would have interesting/amusing anecdotes to share.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    HP 110-412na

Syncopator

Member
Member
After uninstalling again, I ran JV16's Software and leftovers removal tool. I found two PSP items which I removed.
Installed it again with no deference to compatibility or anything else - just a straight installation.

It now works correctly :huh:

Thank you for all the suggestions.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    HP 110-412na

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