What's new

Office 2010 breaks Windows 8 Update.

Akash Prajapati

New Member
As the title says, Installing Office 2010 broke windows update on my Windows 8. I have a Genuine Windows 8 Key from Dreamspark and had recently installed Windows 8. I could install every update (5 updates to be precise) before installing Office 2010. By immediately after Office 2010 completed installation I always check and download Office updates, Surprisingly this time I was greeted with "WindowsUpdate_8024402F" "WindowsUpdate_dt000" After doing a bit of advanced Google search I found out that the error may be related to any one the the following

1. This issue may occur when you are using proxy sever or router : I don't use a proxy server. I checked and checked. So this is really not what broke Windows update.

2. You may encounter temporary connection-related errors when you use Windows Update or Microsoft Update to install updates : Nope. I'm always connected. Not this too.

3. It might also mean that a program running on your computer is preventing Windows Update Services from accessing the Internet. Programs that might do this include firewalls, antispyware software, web accelerators, Internet security or antivirus programs, or proxy servers : This has to be it! But the only program that I have installed right now is Google Chrome, CCleaner, Picasa, K-lite Mega Codec pack, AND Office 2010. That's it. Since i was able to install updates before installing Office 2010 I'm pretty sure it was responsible for me to rant about it here!
mad.gif


4. After uninstalling Office 2010 the updates worked fine again!

So, my question is does anyone know how to fix this problem? I REALLY need to use Office for my projects. All the possible solutions floating around don't seem to work and some are incompatible with Windows 8.

Any and all help will be appreciated.
 

My Computer

System One

  • OS
    Windows 8 Pro (x64)
    CPU
    Intel Core i5 2500K (Overclocked to 4.8 GHz)
    Motherboard
    ASUS P8Z68-M PRO
    Memory
    Corsair Vengeance 8GB DDR3 1600MHz
    Graphics Card(s)
    ASUS GTX 560 Ti DirectCU II
    Hard Drives
    Western Digital Caviar Green 2TB Hard Drive
    PSU
    Antec Earthwatts 650W 80+
    Cooling
    CORSAIR H100 Extreme Performance Liquid CPU Cooler

Giga Hawk

Member
Member
@Akash Prajapati

My Windows 8 updates okay with Office 2010. I even get updates for Office :)

Try this in an elevated command prompt

Microsoft Windows [Version 6.2.9200]
(c) 2012 Microsoft Corporation. All rights reserved.
C:\Windows\system32>net stop wuauserv
The Windows Update service is stopping.
The Windows Update service was stopped successfully.

C:\Windows\system32>del %windir%\windowsupdate.log

C:\Windows\system32>net start wuauserv
The Windows Update service is starting.
The Windows Update service was started successfully.

C:\Windows\system32>wuauclt /detectnow
Now wait a bit.

C:\Windows\system32>notepad c:\windows\WindowsUpdate.log

Look at the log file. This might help us understand where it goes wrong.
 

My Computer

System One

  • OS
    Windows 8.1 Pro x64 (6.3.9600)
    Computer type
    Laptop
    System Manufacturer/Model
    HP Pavilion Ultrabook 14-b083eg
    CPU
    Intel® Core™ i3-3217U
    Memory
    8 GB DDR3 (2 x 4 GB modules)
    Graphics Card(s)
    Intel® HD Graphics 4000
    Sound Card
    IDT High-Definition (HD) Audio
    Monitor(s) Displays
    35.5 cm (14") HD BrightView LED-backlit (1366 x 768)
    Screen Resolution
    1366x768
    Hard Drives
    Kingston SSDNow V300 120 - SV300S37A120G (Firmware 505ABBF1)
    Mouse
    Microsoft Wireless Mobile Mouse 1000
    Internet Speed
    Broadband
    Browser
    Microsoft Internet Explorer 11
    Antivirus
    avast! Free Antivirus 2014
    Other Info
    System BIOS Version F.1B (Aug 23, 2013)
Top